Radisson Hotel Annapolis

, Annapolis, United States
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Radisson Hotel Annapolis

210 Holiday Court - Annapolis - Maryland - 21401 - United States Hotel Website | 410-224-3150
215 Traveller

Reviews - Radisson Hotel Annapolis

Historical Traveller Reviews of Radisson Hotel Annapolis

t for the new manager I would never go back

from funnthesun111
This is the letter I sent to Hilton after our stay at the Doubletree.

My family and I, as well as about 20 other guests, recently
stayed at the Doubletree in Annapolis. In all we reserved about 12 rooms from
the 8th of May through the 13th of May for my sisters wedding which took
place on the 12th at the Naval Academy Chapel.
I will try to make this as brief as possible; to sum up our stay
basically the attitude and lack of customer service of the staff, the
quality of the rooms and the overall experience at your hotel was
extremely below what we have come to know as Hilton Standards.
To begin with the night we arrived, even though we had asked specifically
for non smoking rooms due to my asthma, the only 2 rooms that were
available were smoking rooms. When this was pointed out to the young
lady behind the desk she immediately went on the defensive and began
raising her voice and stating that we could take these rooms or leave to
find another hotel. Being as it was 2am and we had just flown across the
country we decided to stay the night and switch rooms in the morning. We
were shocked that not only had we made these reservations months in
advance and they were not honored but the staff was so abrupt with
us and completely willing to lose our business or even apologize for the
situation.
Upon entering my parents room, I had to help them with their bags since
the front desk staff and the three security guards were unable to leave
their positions to assist us, the entire room reeked of marijuana. At this time it was past 3am and we had
no energy to leave so we stuck it out.
The next morning, while the front desk personnel was much more accommodating and willing to move us to better rooms, all we received was an apology and a small smile. Once again upon entering the rooms, neither A/C worked. A repair man was sent up but this just added to the frustration.
Being as the wedding was 2 days away and we had guests arriving we decided to live with the arrangements. I would like to point out that two of our guests received the same attitude from the front desk when they arrived to pick up keys the following evening. We had checked in for them as we were paying for the rooms and we left keys at the front desk. This same night crew held them there for almost 30 minutes stating that there was NO WAY anyone could have checked in for them until finally they saw the keys in an envelope. Once again, not even a simple apology was given.
Outside of these issues I would also like to state that the coffee bar that was put in was opened late every day and on Sunday it was closed until 11 am. ?????
Upon checking out I spoke with another of the front desk personell and left my name and number for the mananger to call me to discuss these issues. It is now the 23rd and I have yet to hear from anyone.
As I stated before, this is FAR from anything I have ever experienced at a Hilton hotel and I will NEVER stay at a doubletree hotel again. Also, if the Doubletree Annapolis continues to post "Naval Academy Alumi Association" plaques at their front door, maybe they should come to realize that Naval Academy Alumni expect a different kind of service and they should begin to adhere to it.
Thank you for your time and thought in to this matter. All in all we spent thousands of dollars with Doubletree over the course of the weekend and while the wedding went off without at hitch, had we been aware that Doubletree was not going to be accommodating or willing to even offer up a discount for the complete lack of customer service and respect, we definitely would have stayed elsewhere.
Regards,
Amber Stubbs

-At this time Management has refunded one night of our stay and has stated that changes are going to be made. Just beware of the night crew!

Great Location

from kannahusa
I had a wonderful time at the Doubletree Annapolis. Great location and great service. I would strongly recommend

very pleased with this hotel

from digin66
We recently stayed here visiting Annapolis. Very easy to find and upon check in we received warm cookies that are good. We got to our room on the third floor non smoking with a king bed. No odors in the room and nice clean room. There is an ice machine on the third floor by the elevators but no vending machine. The iron did not work but they immediately sent one up to replace it. We chose this hotel based upon the free shuttle bus they offer and i have to say at first it was frustrating. We called the desk to see when the next shuttle was going and they said in half an hour he will be back from town. so we went down 15 minutes later to find out he was back and left early with a wedding party and it would be another 20 minutes. frustrating but fine since we sat in the social area of the lobby where there was a large tv. when we finally caught the shuttle it was clean and quick. they will take you anywhere in a 5 mile radius which is nice. If you want to go to dinner take the shuttle, enjoy the bar, and call for them to pick you up. We highly suggest Mikes crab house just down riva road south on the water and the shuttle will take you. they have a large sports bar area and dining inside or out on the deck and a menu for everyone. only place we eat when we are down there. When you are ready to be picked up just call the number on the card they give you when they drop you off and they will give you a time frame. Be ready though when you call because they may be right around the corner or 20 minutes away. they do expect a tip, about 1 dollar per person. cheaper than driving and finding parking. We would suggest this hotel to anyone. Pool looked awesome but it was to early in the season to use it yet. they have hair dryers in the rooms for the ladies which my wife loved since she didn't have to take her own.

Great Stay at the DoubleTree Annapolis

from Busibee19
I researched this hotel on TripAdvisor before booking and read a review that concerned me. I contacted the General Manager, Steve Book, about my concerns and he assured me that I would have no problems when staying at the hotel.

I checked into the hotel and was given a warm cookie. I thought that was cute. I went to my room on the third floor which was a non-smoking king room and found it was a nice room. There were no closet doors, but that was okay. The bed was a sleep number bed and it was a joy to experiment with and wonderful to sleep on.

I went down and introduced myself to Mr. Book and he again reassured me that previous concerns were addressed. The front desk staff was wonderful and accommodating while I stayed (April 23rd-28th). I locked myself out of my room and Russ was my knight in shining suit with key, I had trouble accessing the internet with my laptop and Christine offered personal in-room assistance and provided me with a bridge kit free of charge.

The downtown shuttle driver was very friendly and I enjoyed my trip to the downtown area tourist shops. It was nice having this free service as I could have never found the place on my own and I would have hated to find parking downtown.

The only thing that I could actually complain about if I had to find something was that there was no ice machine on the third floor and the vending machine and little shop only offered Coca-cola products. Being born Maryland, I understand that Coke is the drink of choice for all my relatives. Being from North Carolina and the birthplace of Pepsi, I am kind of partial...

The Double Tree is very conveniently located to a nice shopping center with Chili's and Boston Market (walking distance). A mile or so down the road is the Westfield? Mall. It has Macy's and Nordstrom's and many other shops and I thoroughly enjoyed myself after my training class during the day.

Speaking of the training... The DoubleTree provided the best breakfast pastries, cookies and salty snacks (warm soft pretzels and more) during our training.

I felt very safe and taken care of in the hotel and would say that DoubleTree Annapolis has definitely earned its three star rating and should be nominated for four if not done already.

p.s. Thank you Lauren for contacting me about articles left behind. You are an angel.

Bitten by Bedbugs at this hotel!

from ozarkarts
I spent four nights in this hotel during the last week of March, 2007. On the fourth night I woke up at 5:00am and felt something moving on my chest. I caught it, turned on the light, and sure enough, it was a full grown bedbug - FULL of blood! My bag was open on the bed next to the one I was sleeping in, and I found a very small on crawling on it. I killed four other small bedbugs either in my bed or on the one next to it, and also caught another fully grown one crawling up the side of the bed I had been sleeping in. I caught that large one alive and put it in a glass to show to the Health Inspector.

I called the local Health Department later that morning and filed a formal complaint. A Health Inspector met me about 10:00am and we went up to my room. He had to actually find 'live' bugs in the room himself before he could do anything. It didn't take long to find many bedbugs on the bottom of the boxsprings of the beds. The case is ongoing.

We then contacted the hotel manager and told him what we found. He was very apologetic to me, and offered to pay for any cleaning I had to have done to my clothes. However, he did NOT offer to comp me for any of the four the nights I stayed in the room! The fact that they actually made me pay for staying in a room where I was bitten multiple times, and my belongings were possibly infested with bedbugs was outrageous!

I had to leave the conference I was attending a day early. I could not get a different room at the same hotel, or even stay in a different hotel, since bedbugs that may have been in my bag could have contaminated the place!

I flew back to Texas that same day. When I got home, I had to strip off my clothes outside in the yard and run them straight to the washing machine. I removed all the clothes from my luggage (which will NEVER be in my house again - bedbugs can live over a YEAR without feeding!) and washed them in hot water, and dried them with high heat.

Four days after I had returned home, I got out a ShopVac and brush-vacuumed my bag which had been laying open (outside) the entire time. Believe it or not, I actually found a small bedbug crawling on it - thank God I never brought it into my house!

In the hotel's defense, ANY hotel in the US could have bedbugs in them. Bedbugs can easily live in dirty or perfectly clean conditions - they just need blood to survive! The experience of dealing with bedbugs is a nightmare, and it has had an effect on me both mentally and physically! In my opinion, the fact that I still had to pay for my room after my experience shows me just how much the hotel really cares for their customers. I will never stay in a Doubletree or Hilton (who owns Doubletree) hotel again after this!

Good Hotel

from NBO
- Newly renovated hotel. Upside is that the bathroom and rooms look modern and are clean. Downside is that there were still gaps in the hallway ceiling from unfinished work.
- Thermostat in our room was not working. Engineering staff responded within 10 mins, could not fix the problem so he went to the lobby to get us checked into another room- right next-door. We were pleased that we did not have to haul everything to the front desk to check into another room. He also came back with a coupon for free complementary breakfast. A++ for service. Front desk staff gets a C.
- Had a room facing the parking lot on 2nd floor- no privacy - could not open the curtains because anyone in the parking lot would have been able to see into the room.
- For the price (paid <$150) it was a great deal for a one-night stay at a clean hotel with a good location.
Management Response from baseballbook
As the General Manager of the Doubletree Hotel Annapolis I was sincerely upset to learn of the one guests unfortunate experience at our hotel on March 28th. I would like to assure all guests of our hotel that we did meet with this guest directly and took immediate action with the Health Department of the State of Maryland to thoroughly inspect all of our guestrooms and public areas. I am pleased to share that this one guestroom proved to be an isolated incident and was treated quickly and effectively. The entire hotel has been declared free of the situation as recently as Aptil 15th. We have offered to reimburse the guest for his stay and wish to assure all of our future guests that the Doubletree Annapolis provides a safe and comfortable stay for all...General Manager, Doubletree Hotel Annapolis

Good location

from UMS
Easy access to 50/301 - close to restaurants, a mall, and about 5-10 minutes from downtown Annapolis (including the Naval Academy). It is obvious that the rooms have been renovated, but the TV was still older and the AC unit was quite loud. The hallway had an odd odor as well, however, my room was pleasant. Friendly staff. I booked via Priceline and got a great deal - definitely would not pay full price for this location.

A decent room but not much else

from KBTZ
The hotel was acceptable- but I would say it was more of a 2-2.5 star hotel than a 3 star. The beds were comfortable and the room was clean. There is still remodeling ongoing so after the remodel is done it might be more of a 3 star hotel.

Beware of rooms facing the freeway because it can be VERY noisy.

This hotel seems to be very popular with group gatherings/reunions.

An OK stay with renovations happening

from WxProphet
Room was nice, the bed was comfortable and the temperature of the room was easy to control. The door was very hard to close and open and I had to pound on it to be sure it was locked. Several people in my party had the same problem. Also, I requested a King, but got a double. Didn't request a change due to my location wrt to the rest of my group. Once the construction is complete I am sure the ratings will go up.

The staff was very friendly and helpful.

The hotel restaurant was over priced and the service was poor at best. The mall is nearby with many great choices if you want to eat close to the hotel.

The courtesy shuttle was nice. They took us and picked us up from the main tourist area of Annapolis.

Under Renovation

from Happy_away
The Doubletree was under renovation due to its change over from the Radisson. Room was partially completed, but was booked anyway. Floor still had paint fumes lingering. Doubletree responded immediately to our complaints. So all in all, would probably return once the renovation is complete.

Top Local Tips for Annapolis

Exit to take Check with the hotel on the exit directions. MSN was incorrect. Also, take 95 to 495 when coming from the south. Don't take all the 295, 395 thru DC. Just follow 495 to 50. Also, if you like to shop, bring lots of money or plastic and shop your heart out. Lots of great stores close by and the downtown tourist t-shirt shops are great!!

Best Kept Secret If you want delicious steak in a very nice but not snobby restaurant, Lewnes is your place. We had such a wonderful dinner our first night in town, we went back two nights later. The staff is wonderful and the wine selection is amazing.

Historic Annapolis Annapolis is a charming town. Great historic sites. Maryland's capitol city. Downtown hotels are expensive. Downtown parking is tight. So, stay in the Riva Road area and use the shuttle. You'll need to do lots of walking.

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Other names for Radisson Hotel Annapolis

  • doubletree annapolis
  • annapolis doubletree
  • Address: 210 Holiday Court - Annapolis - Maryland - 21401 - United States
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