Portland Regency Hotel

, Portland, United States
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Portland Regency Hotel

20 Milk St - Portland - Maine - 4101 - United States Hotel Website | 207-774-4200
274 Traveller

Reviews - Portland Regency Hotel

Historical Traveller Reviews of Portland Regency Hotel

LOVED the Portland Regency

from A TripAdvisor Member
I stayed at the Portland Regency for a wedding. I have no complaints whatsoever, and thought the hotel were spectacular.

First of all the hotel staff was amazing. Every single person I interacted with--from valet to front desk to restaurant staff to waitstaff at the wedding reception--was exceptionally cheerful and anxious to please. No doubt the management puts a premium on service and does something to install a great attitude in staff.

The location is the best of any Portland hotel. The best shopping streets in the Old Port are Exchange, Fore and Commercial, and the hotel is one short block from Exchange and Fore, and two short blocks from Commercial. You can indeed park the car and walk anywhere.

Valet service was such a treat in a town where parking can be a huge challenge.

The mattress was one of the most comfortable ones I'd ever slept on.

The room was loaded with ammenities: toiletries, fluffy robes, iron, ironing board, cable tv with more channels than I have at home, dark chocolate mints when they turn down your bed at night. The room was nicely furnished, bath was marble-lined, definitely first-rate. I read reviews by others of shabby rooms, but mine was first-rate.

I have skylights in my bedroom at home, so having a skylight as the only "widow" in my bedroom didn't bother me. It made it cozy. However, I would note that the function rooms (where the wedding festivities were conducted) were kept darker than I would have liked. (Lights were on dimmer and were dimmed more than I would have dimmed them if I were in charge of lighting.) And, I visited with a friend in her room and it was dark, too. Part of the problem might be the dark color (wood and fabrics) of the furnishings.

Real mixed feeling here

from yatmeh
My wife and I stayed here a couple nights during our trip to Maine this summer. First, the good news. Location. It's in the heart of Portland's Old Port near the waterfront, a real interesting section of town for us Midwesterners. The hotel itself was a bit of a letdown. Our room was decorated in rather dubious taste, certainly not light and airy. The restaurant prices were very pricey and we ate elsewhere. Staff particularly at the front desk looked and acted a bit stressed, not unfriendly just stressed. Our room felt small and dark. We did not try the spa which looked quite fancy-it really isn't our style and not why we travel. We left thinking we liked Portland but probably would not come back to this hotel.

Nice - and with a difference

from Efford
On a tour from the U.K. we liked the character this hotel offered.
We received excellent service on arrival in a rainstorm and the valet parking was very efficient.
We had booked a package that included champagne and chocolates on arrival and these were ready and waiting in our room - most welcome after driving through a terrific storm to get to Portland.
The room was nice, though a bit dark, and very nicely furnished. The only problem was a noisy mini-bar refridgerator but that was easily solved by pulling the plug out of the wall.
The restaurant was nice but a bit too formal for our liking - a more casual option would have been preferred.

Needs updating, but good enough

from jennamack
The people who work at this hotel are extremely service-oriented and very helpful. The hotel is very clean, and I am extremely picky about that.
It needs updating, however. We paid $200 per night which was a bit ridiculous. It was similar to a Hampton Inn (clean, nice people, but not anywhere you'd long to return to.) I give it above average rating because I think good service is rare nowadays and cleanliness is the most important thing. Location is great-close to all the great bars, restaurants, waterfront.

Super Place

from teddibarre
We arrived at the Portland Regency with butterflys based upon the mixed reviews that we had read on Trip Advisor. Boy were we mistaken.
The hotel, a unique conversion of a former armory, is located in the heart of the Portland's Old Port, an area filled with creative shops, art gallerys, crafts shops, and restaurants. On driving up to the hotel we were greated by friendly bell staff and while we were far earlier than the normal check-in, the desk clerks checked our reservation, found that our room was ready and told us that there would be no need for them to hold our bags until the normal check-in hours.

Our car was unpacked and then taken by staff to the hotel's valet parking, which, though an additional charge over our special room rate, was welcome considering the parking problems in an urban environment.

Our spacious guest room was tastefully decorated with a comfortable king sized bed, a desk, side chairs, flat screened tv, minibar and free wifi service for my laptop.

The desk staff were helpful in explaining to us where to go and what to see in the Old Port and adjoining Arts District. They seemed genuinely interested in seeing that we enjoyed their city during our short visit. The recommendations for lunch and dinner for each day during our stay, including side trips via ferry one day to the islands in Casco Bay for lunch, were great.

We look forward to our next visit to Portland and our next stay at the Regency.

Unforgettably lovely and regal

from A TripAdvisor Member
I stayed here as a surprise gift from my father on my wedding night. We stayed in a suite and I could barely breathe when I stepped into it! It was so grand! The tall ceilings, the huge bathroom (don't get me started on the ridiculously decadent shower) The bed was large and comfortable and the fireplace was much needed in the cold winter. My husband and I sat on the comfy chairs in front of the fireplace that evening sipping champagne and enjoying the fresh chocolate chip cookies and strawberries that they had waiting for us on the table on the far side of the room by the tall window overlooking the downtown of Portland. Great location too, we didn't have a car and walked to great restaurants, bars, and of course, the candy shop. A great night...oh and the breakfast the next morning. Man. Also, a lot of interesting rooms, halls, and wall decor to check out throughout. Okay, I think I've gushed enough. Of course, this is coming from a 22-year-old girl (21 at the time of the wedding) who mostly enjoyed youth hostels and discount Howard Johnson rooms in the past on vacations. So maybe I just appreciate the little things!

Great Hotel, Great City

from cape19
After reading some of the reviews, I was very surprised. We thought the hotel was wonderful. We had a great room with very nice furnishings.
Our bed was so comfortable and we slept great.
We only stayed for one night but I wish we had stayed for two.
The hotel is very centrally located to all the cute shops and great restaurants. The valet parking was nice because parking is at a premium in Portland. The staff was very nice to us.
We ate at the hotel restaurant for breakfast and it was so good.
The pastry chef at the hotel makes her own granola. It was the best granola I've ever had. My husband had an omlet and said it was excellent and he's very picky about his omelets.
We had a great stay and would definitely stay here again.

we knew what we were getting into

from Shopbarefootbooks
Inspite of reading the mixed reviews, we stayed here because my husband proposed to me outside on the bench 6 yrs ago (it's very picturesque). I couldn't remember the name of the hotel so I called 3 different establishments before I found "the one with the dolphin sculpture in front." So I have a sentimental attachment, I'm glad we stayed, but would probably not stay here again.

Recognize that this is an older hotel in a historic location. It has "Charm"... the good and the bad kind. Our king size room had the skylight window... yup, that meant it felt cramped and dark. The furniture was "vintage". The room generally well kept, but certainly could use some updates. Newer bathroom. Bed was comfortable. Low grade carpet and odd window covering. Weird dual-use door that either closed on the bathroom or the closet, but not both. We tried to cram into this teeny room with our two small children (9mos and 4 yrs) - it was tight.

I didn't try the spa, but breakfast was included in our $229 rate. It was good and the service very nice. Overall hotel service was excellent. The location can't be beat. We did not have noise problems (room did not face street)... we stayed the 4th of July and could faintly hear music as if it were very far away - we were too tired at the end of the day to care. Overall value not great - the room is just so small.

We love Portland

from Jillef
As previous reviewers stated, the location is perfect! The Regency is 2 blocks from the harbor and surrounded by funky stores, lots of restaurants, and movies all within a few blocks. The staff were all very helpful and the fitness room, jacuzzi and locker room facilities are great. The first room we were shown was on the top floor and had a small skylight window. The window made it seem claustrophobic, so we requested a different room and immediately were relocated to a very nice, large room on the 1st floor. It should be noted that the hotel is historic and some of the strange windows are due to the need to maintain architectural accuracy. If you prefer cookie-cutter chain motels, then go elsewhere. Everything at the Regency was topnotch, not shabby at all. Indeed, we extended our stay by an extra night because we loved Portland (which, by the way, is a very lovely, clean, artsy small city) and this hotel. We would definitely stay here again.

s Still Out

from astro944
The Regency is in a great location in the middle of downtown. The staff is friendly and capable, however the rooms are another story. The 4-poster bed and other furniture are worn, and the bed and bedding are not very high quality. Second floor had a view of the parking lot. Clean and practical, but more like a Holiday Inn than anything else.

Top Local Tips for Portland

Back Bay Grill I have never had a better piece of Salmon in my life. The service was also excellent. We were the last patrons and never felt rushed.

Boating We chartered a sailboat - Maine Sailing Adventures. This 2 hour cruise ($30/person) was a real treat and one of the highlights of our trip.

Portland is a very difficult place for vegetarians Best bets for vegetarians: Rí Rá Irish Pub, $3 Dewey's, O'Naturals

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Other names for Portland Regency Hotel

  • regency portland
  • Address: 20 Milk St - Portland - Maine - 4101 - United States
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