W New Orleans French Quarter Hotel

, New Orleans, United States
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W New Orleans French Quarter Hotel

4 star

Rooms: 98

316 Chartres Street - New Orleans - Louisiana - 70130 - United States Hotel Website | | 5045811200
440 Traveller

Reviews - W New Orleans French Quarter Hotel

Historical Traveller Reviews of W New Orleans French Quarter Hotel

Okay...not impressed

from A TripAdvisor Member
The hotel was nice..but for a $350 a night suite it could have been and should have been much nicer...The suite was chopped up and not useable...bathtub was old fashioned and hard to get in and out of..no room for two??? Staff was nice..AC was lousy....noisy at night on the Chartres side of the hotel. Bacco's Restaurant next door was good...10 cent martinis at lunch. Elevators not working one night and next morning. Great breakfast place across the street La taut...Good location........not worth the price!

W - Way overrated!

from yppub
The W Hotels seem to vary a great deal on quality accomodations and levels of service. After reading other reviews, I agree on several points. The staff is clueless, young arrogant teenagers.

Using 20000 Starwood Points and paying for an extra night, I would have expected better than a room the size of a closet, with a bathroom door which was see-through and a bathroom so unclean it had someone's pills all over the floor. Plus, the room seemed as if it had not been dusted in days. I had to ask for the sheets to be changed during my stay.

When you check in, you are told that your every need will be tended to. NOT SO! They volunteer to have food from surrounding restaurants delivered. One night, a teenager working there told me that there wasn't any way to get any food but a pizza. Not so. One morning when I ordered breakfast, I was promised that it would be there in 15 minutes. Almost an hour passed before the luke warm omlet and fries arrived, without eating utensils, condoments or napkins. When I checked out and saw that the hotel put a 150% markup on the actual price, I was livid.

Not only that, but they charge for everything, even 36.00 a day to park your car in the hotel owned garage. OUTRAGEOUS!

I have stayed in other W Hotels, for example, W Union Square in New York, so I never expected the shotty room and service I received in New Orleans.

Do yourself a favor and find another hotel.

An Overall Great Hotel To Experience The French Quarter

from A TripAdvisor Member
The hotel was great in the big picture. It is in a very favorable location with a great ambience. The rooms were decorated nicely and kept clean. I was very lucky to be there when it was a warm rainy day. I was able to swim in the pool while it was raining.

Since I look at everything in detail, there were a few things they could have done better.

We arrived at 12:30 pm from the airport and were told that check in is not until 3 pm, but they will let us know if the rooms open up earlier than 3 pm. We went back twice and the room did not open up until 3:15pm. The check out time is 12pm. Most hotels would have had housekeeping get the rooms ready for new guest immediately. I have a bad back so every minute counted. I needed to lie down.
The towels on our first day were very soft, but the days following were so rough. Luck or intentional...I don’t know. We also have asked for extra sheets. We left them folded nicely on the chair unused. Housekeeping took them away so, we have to tip someone again for a different set of sheets.
Most staffs were very friendly. I thought housekeeping could have done a better job and the cabana girl we had one of the days was a little on the rude side.
Just some things bothered me, but overall experience was commendable.

W - French Quarter Stands for Wretched

from A TripAdvisor Member
After dreaming of staying at the "W" for over 4 months, we arrived at the swank spot to celebrate our 1 year wedding anniversary. When we arrived, they had a letter waiting for us to tell us how sorry they were. They were overbooked. They told us that some guests decided to extend their stay and Louisiana Law stated that they could not throw out their guests. I live in Louisiana and have never heard of such a horrible excuse for their mistake. They even turned away a 9 month pregnant woman and her husband. They provided us with a hotel of lower quality, not even located in the Quarter. I highly advise that you not waste your efforts to stay there. You can't trust their reservation or hospitality service!

This hotel is great

from FLcs
I agree with the previous email...not sure what the complaints were about. The staff were all very helpful and professional, and the rooms were great, even if a bit small. The showerhead is the best I've ever experienced. We never did get room service, but we did buy a bottle of wine and drank it out on the patio overlooking the courtyard/pool. This hotel is a great upscale, modern hotel located near anything you want in the downtown/french quater district. I have no idea what the negative reviews were about...the hallways were fine and the rooms had no foul odor whatsoever. The comments about the music being too loud made me crack up...that guy must have been about 90 years old. It's a fine hotel...and it's finally one where the "adult" selection on the tv includes a lot of gay titles. What's up with no gay porn at hotels?
Have fun at this hotel and in New Orleans...the city and hotel compliment each other well.

Loved the W

from Mottamopsie
My husband and I stayed at the W, French Quarter, from 3/20-3/25 as a STARWOOD preferred quest. It was wonderful. I was so afraid of what we would find because of all the bad reviews, but now I know not to listen to everything. The hotel was very clean and modern and the staff were great. The aveeda bath products were wonderful and the pool was clean and heated. The pool side lounge chairs were very comfortable. We had a wonderful view of the hotel's court yard, which is lovely. I would recommend this hotel to any one who would like to be in the middle of evrything. We were 2 blocks away from Bourbon Street and 2 blocks away from the Mississippi river. Although, they did not have breakfast available, except through room service, there are lovely cafe's right across the street. I am glad that we chose a small hotel; it was private and I would recommend it to every one.


from A TripAdvisor Member
Here is the scoop on the hotel: It is a Standard W hotel... The rooms are really nice with SOFT BEDS Its not the cleanest place But, you have to understand that you are in New Orleans everything is dirt, streets, people, and even the housekeeping is on a different level... DIRTY...
They dont pick up your dirty underwear .... Anways we were there for Mardi Grai and it was AWESOME... This hotel is in the BEST LOCATION!!!
We filled up on alcohol and hit Bourban street and went to and from our hotel for more liquor and to use the bathroom. You can walk to the hotel in less than 3 minutes from Bourban... Yeah there is no bar in the hotel but it is literaly 200 yards away from the action... it is close to Decates street where you can get food during the day... This is an awsome place to go if you are 20 to mid thirties and you want to party. If you need to bring some new friends back to the hotel... NO PROBLEM... Although a room key is required at all time to activate the elevator... which is great for security purposes. Yeah there is no room service but there are local food joints that deliver to the room in 30 mins or less and are soooo much cheaper than average room service and better food too. We had a large real italian nyc style pizza deilvered with 6 toppings for 15 dollars!!!!! Food is cheap in New orleans....The music is not LOUD its elevator music but ultra techno or trans... YOU ARE IN NEW ORLEANS.... PARTY YOUR A*& OFF!!!!!!

bad service!!!!!

from Natalia_Luff2004
I have stayed in many Hotels in my life. The W in the French Quarter was by far the worst experience ever!!! When we received our bill at checkout, there was a charge for $450 for a broken chair!!! I felt like I was in a bad dream!!! Someone in house keeping finally fessed up to it and the money was credited to our account. The service is awful!!!!
The only thing I liked about this hotel was the shower head.

Really enjoyed our stay

from nolagirl
Stayed here for the first time over Christmas with my parents. It was their first New Orleans and W experience and they loved it. I found the staff to be very pleasant and helpful, although not particularly knowledgeable about local restaurants beyond the basics (consult Zagat's and don't miss Irene's Cuisine). The first room they gave me was not what I had requested however, when I called down to the lobby, they were very quick and pleasant about finding me another room immediately. Although room service was not available on Christmas Day, the staff offered to get room service from the other W at no additional charge. Maybe it has something to do with being a Starwood Preferred Member, but the staff remembered our names the entire stay and did everything they could to be helpful. You also cannot beat the location on Chartres - close to everything but far enough away that my parents were not bothered by sounds of partying on Bourbon St. As at all the W's they have the very comfortable beds and nice Aveda products. Only problem was the hot water was pretty slow to run in the early evening.
Had to let the shower run for about 10 minutes. I will definitely stay here again on my next trip to New Orleans. Also, try the Starwood website for the best rates - they offer great weekend deals.

ultra trendy but lame

from A TripAdvisor Member
This ultra trendy new money hotel played loud dance/house music until 9pm every night and it was impossible to take any kind of nap or relax in the middle of the day. The hotel seemed very fake and tried to be hip. The rooms were very comfortable with nice pillows and comfy bed though. Overall, there are many better choices and I cant understand why anyone would want to stay there.

Top Local Tips for New Orleans

Go Uptown for Orgasmic Food! You must go to the Delechaise wine bar on St. Charles street on your way uptown. The bar food it out of this world! (And I've eaten all of the world.) French fries fried in duck fat, chocolate stuffed french toast, the best grilled cheese sandwich...we're not talking Kraft singles here.

MUST for New Orleans visitors You MUST go to Cafe Du Monde for beginets. Melted in my mouth. Incredible deal - 3 good sized beginets for $1.82! Best fresh from the fryer with mountains of powdered sugar. I'm not even a donut person, but I couldn't get enough!

Bus and streetcar On a beautiful day, take the St. Charles street car to the Audubon Park and walk through the park to get to the zoo. On a less than perfect day, take the Magazine Street bus that drops you off right in front of the zoo. Magazine St. also has a ton of cute boutiques, restaurants & cafes. Buses and streetcars are $1.25.


Other names for W New Orleans French Quarter Hotel

  • w new orleans
  • w hotel new orleans
  • Address: 316 Chartres Street - New Orleans - Louisiana - 70130 - United States
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