The Fairmont Hotel

, New Orleans, United States
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The Fairmont Hotel

, New Orleans
4 star

Rooms: 701

123 Baronne Street - New Orleans - Louisiana - 70112 - United States Hotel Website | | 5045297111
514 Traveller

Reviews - The Fairmont Hotel

Historical Traveller Reviews of The Fairmont Hotel

Saved us from a disastrous trip, if left to the Ritz

from eekthetripsinaweek
We had a disastrous time in New Orleans so far, thanks to the Ritz. I won't go into any more detail since you could read my review for them on my recent reviews.

The Roosevelt completely saved our trip though. Scrambling on the last minute for an alternate hotel, I remembered reading about the Roosevelt on Trip Advisor. I thought at the time that it was too bad I already paid for the Ritz, or I would have wanted to stay at the Roosevelt. Little did I know that I was about to get what I wished for.

I checked Expedia, and the room rate for a suite was something like $199 or $249, something dirt cheap. Considerably cheaper than the Ritz, and the room was even a suite, compared to the bottom category at the Ritz. Our room had a separate living room, stocked fridge, 1-1/2 baths, and it was pretty much twice the size of a Ritz room. Even the suite at the Ritz is still considerably smaller than the one at the Roosevelt.

I also read other reviews saying that the staff seemed thankful to be working there. I thought that it was a strange comment, until I experienced the service myself. Everyone were very accommodating! From the valets who would miraculously get our vehicle at lightning speed, greet us by name, and open the door for both of us (2 valet people per car), all with a genuine smile!

We needed the last minute assistance of their Concierge getting directions to the local mall, and last minute arrangements for dinner at Commander's Palace. By the time we got downstairs, he had a map with our route clearly marked just in case the in-car GPS failed us somehow, and the dinner reservations went through without any troubles.

In the last minute before leaving town, I called them because I remember I left some undergarments in one of the drawers and I told the lady at the front desk that it was really embarrassing, and she replied "that is perfectly alright, no problem." My husband went upstairs to our room and was able to retrieve my personal effects without a hitch.

The rooms by the way were very clean. Agraria toiletries., new-ish everything since the hotel had a recent renovation, and bottom line, the hotel really came through for us.

Thank you very much, The Roosevelt. Next time we're in town, we're definitely staying at your hotel again!

Absolutely Wonderful

from lsl5144
I can honestly say this was the best hotel I have ever stayed in. I think they have worked out most of the kinks. It was the most comfortable matress, sheets, pillows, and towels. The matress was so nice, I looked for the tags so I could try to purchase one for my house! Expensive, but worth every penny!

We loved this Hotel!

from Hagan
What a wonderful day for New Orleans when the Hilton chain reopened this historic hotel.
The lobby area is regal. An amazing restoration that includes the original tile flooring and ornate trim . The staff epitomized the spirit of New Orleans charm. They were friendly and helpful.
The coffee shop in the lobby has great coffee and is very reasonably priced.
The Sazerac Bar is great. Beautifully done. It does get a bit crowded later in the evening.
We love the room 20948.. very spacious and comfortable. Great shower but no tub. which did not bother us. They do have a small flatscreen TV in the bathroom.
The Blue Room, famous for hosting the music greats of days past has also reopened.
A great place to stay that is convenient the business district and the French Quarter.
Internet is available in your room for a charge. It is free in the lobby area near Teddy's (the coffee shop) .
Valet Parking is high, like $38 a day. You can self-park for around $20 to 25 and the parking garage is next to the hotel.

The Roosevelt is AMAZING

from kmyva
Hotel is newly renovated, amazing decor, very luxurious! Thought I'd share some pics since you can't find them anywhere!

Beautiful hotel - more positives than negatives

from AlabamaKim
I do think they are still working out some kinks. As mentioned by a previous reviewer they were a bit inconsistent on their service. Several things that were promised to be taken care of (missing robe from room, no shampoo, missing do not disturb sign) were never addressed. And we also only had turn down service one out of two nights.

But the staff is very friendly, the rooms beautifully appointed and the beds to die for. And they really worked well with my friend who was throwing a large surprise party for his wife in providing amenities for the group.

Also, the roof top pool was a pleasant surprise. Very nice, and almost always a great breeze that made it very cool. And comfy chairs. One disappointment was the neat looking poolside bar was not yet open.

Hopefully they will get the kinks worked out. But as said, the positives outweigh the negatives.

Roosevelt Hotel is fabulous!

from nashpam
Stayed at the re-opened Roosevelt last week, 4 nights with husband and 12 & 14 year-olds. Booked a king sute with a pullout couch, one night free on a promo deal. Got upgraded to a luxury suite (800 sf!) and it was amazing.

Public areas are beautiful, totally first class. Friendly service, able to get into out room at 10am, which was so great. Our suite had windows on 3 sides, beautiful marble entry, living room and big bedroom, great bath. Wonderful beds, toiletries, showers, everything.

After 2 nights, our toilet broke (!) and we had to switch rooms. The staff was wonderfully helpful in getting us settled into an equally beautuful second suite. Bigger bath in this one, slightly smaller bedroom and living area, still great.

If there was one thing missing, it was turndown service, although this may be a Waldorf thing -- I noticed the NY Waldorf Astoria didn't do this either. But hey, I can pull down my own covers!

Gorgeous renovation, top notch service, has to be the best hotel in New Orleans.

Absolutely beautiful, some kinks to work out

from thecheshirechap
My wife and I stayed overnight at the Roosevelt and its obvious that they're still working out some opening month kinks, but they in no way interfered with the quality of our stay.
The room was ENORMOUS (800ish sq ft), well priced, and immaculately clean. Food was good, staff was friendly and knowledgeable, the concierge knew, like, everything about everything. Pool outside on the 4th floor and while the bar out there wasn't set up yet, they would bring drinks up to you from the restaurant in the lobby. The bar downstairs was BUMPIN' when we stumbled back in late, though we didn't go in. No complaints, honestly, because I understand they JUST opened and these will resolve themselves over time, but they should be noted.
We stayed in a one bedroom suite, and it was obvious that we were the first people to ever stay there: the energy star stickers were still on the mini fridge and there was no thermostat in the bedroom (just wires sticking out of the wall), but the parlor a/c flowed in well enough. The guest services directory and in room dining folders were empty (had to call down and have the inserts brought up) and there were no robes (rare for a top-end hotel chain) and only two towels. Notepads, but no pens. Only one garbage can in the room and it wasn't in the bathroom. We couldn't figure out how to work the TV over the bathroom sinks. Kinda long waits for check in and room service. Like I said, minor, and I may be nitpicking, but noticeable. Hopefully they get them fixed by our next stay.

Not Ready For Prime Time

from hyflyr0552
The Roosevelt has very nice rooms, but that is the only positive of this newly opened property. Given the Waldorf Astoria branding one would exprect high quality service and attention to detail, unfortunatly this is not the case here. The hotel has been open just one month and many advertisied ammenities are not available, for expample the spa, fitness center, and several dining establishments are still under construction as is parts of the hotel. Of the five nights we were there turn down service was only provided twice, the paper was only delivered twice, and our room was missed for cleaning by housekeeping on two different occasions. The managemement made excuses because the hotel was newly opened instead of making things right. We checked out five nights early in disgust. They appear to have Motel 6 standards instead of the high standards of the Waldorf Astoria name. There are many other New Orleans luxury hotels that offer far superior service and quality that this one, do yourself a favor and seek one of those. If you do stay always pay a discounted rate since the advertised ammenities are not available.

very nice , but nothing special

from matttristan
very nice bed and plasma tv in king bed suite. Not sure why its called a suite its just a big bed, dresser, tv, and desk then small bathroom. The shower was the best thing during my stay multple jets and sit down. The king bed very comfortable, very small rooms but in new orleans your not suppose to be in them..... the restaurants and bars service was excellent when you received it. I walked out once out of the bar after waiting 15 min for service and walked out at the restuartant once waiting on service after 10 mintues.... food is expensive but good.

location to bourben street was perfect. not a great place to stay if you have convention center activities.
paid $160 for king suite
staff was excellent; very clean, nice decor,

t be disappointed

from lexusmama
This is a beautiful hotel. The rooms are very,very nice. The staff is very nice and seem willing to please in all ways. They still have some bugs to work thru,but they just opened and I am sure when they start to mesh together this hotel will be top-notch,the best New Orleans has to offer. I waited an hour for breakfast and it was alright,waited a bit for valet parking to bring my car but there was a lot of construction in the area. Overall you will not be disappointed with this hotel-I would most certainly go back

Top Local Tips for New Orleans

Great place to eat If you have a little extra money to spend on a meal, make sure to head over to K-Paul's on Chartres in the French Quarter.

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Other names for The Fairmont Hotel

  • waldorf astoria new orleans
  • Address: 123 Baronne Street - New Orleans - Louisiana - 70112 - United States
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