Sheraton New Orleans Hotel

, New Orleans, United States
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Sheraton New Orleans Hotel

4 star

Rooms: 1110

500 Canal Street - New Orleans - Louisiana - 70130 - United States Hotel Website | 5045252500
858 Traveller

Reviews - Sheraton New Orleans Hotel

Historical Traveller Reviews of Sheraton New Orleans Hotel

Good stay at the Sheraton

from A TripAdvisor Member
My Wife and I stayed for 4 nights, from Feb. 15-19. The first room we were placed in was noisy, due to the elevator. (Save yourself some time and ask how close the room they assign you to is to the elevator!) We were switched to a quietier room on the 31st floor. The view of the Mississippi was spectacular, and the room very comfortable. The staff were helpful and pleasant. Problems (there were a few) were fixed swiftly. The health club is absolutely first rate, with steam and sauna. Unfortunately you must pay 10 dollars per person to use it (unless Club-level). The pool is free. Locaton is good. The Palace Cafe, across the street, is superb and not overpriced. Free wireless in the lobby. Negatives? It is a big convention hotel, so expect to run into big conventions. It is not a charming hotel and does seem a little worse for wear. Overall, we were very happy. Given the cost (a package booked through Priceline) the S. was an amazing deal.

I got to admit this hotel was great...

from TankMan347
I hate to admit it but this hotel was great. I'm no fan of Sheraton hotel, because of a nightmare stay in Baltimore, but a convention I was at was using the Sheraton. I was pleasantly surprised. The rooms were immaculate, that staff was extremely courteous, and the location was prime.

Fun during Mardi Gras!

from A TripAdvisor Member
My wife and I loved this hotel and would recommend it to anyone.

We wanted to go to New Orleans during Mardi Gras. Most hotels were booked, so, on a whim, I tried to find a package deal on one of those travel web sites. We found one that included the Sheraton. The rates, we were lucky enough to get, were a bargain compared to most hotels, even those on the outskirts of the city.

We paid an extra twelve dollars a night to get the club level. I feel it was worth it. The club level offers continental breakfast, a great view of the city and a place to watch television and stretch out, if, say, your partner is still asleep in the morning.

The staff could not have been more pleasant. Even during a time as hectic as Mardi Gras, the staff went out of their way to ask us how we were doing.

The location is in a prime area. The hotel is just an easy walk from the French Quarter, but it's away from craziness of Bourbon St. And, many of the parades for Mardi Gras went right in front of the Sheraton on Canal St.

The hotel was very clean in every aspect.

We'll go back to the Sheraton when we go back to New Orleans.

Good Rooms, Great Location, Spectcular Views

from A TripAdvisor Member
My husband and I stayed here for two nights last Christmas and it was a very pleasant experience. After having read other reviews about the service, etc. after I had already booked the room I was a little nervous about staying here. But all my fears turned out to be unwarranted. The servcie we received was friendly and attentive.

The rooms are on the small side but have all been recently renovated in a style that is contemprary and attractice-no flower comforters here.
Our room looked exactly like the picture shown on their website. The room and bathrrom were clean as well, but you do have to put a card on the bed or they will not change your sheets and towels. The beds are VERY comfortable.

We requested a room overlooking the river and this is what we received when we arrived, our room was on the 37th floor and the view was amazing.

Additionally, the location cannot be beat, we were able to walk everywhere, whether you want to go to the river or downtown and you can always look up and see the Shearton in case you've had too much to drink because it is one of the tallest hotels. (An additional bonus was that the hotel never charged us for the valet parking, even after we told them about their oversight!)

I am very picky when it comes to hotels, but would definitely stay here again.

As a sidenote, if you like the Sheraton/Westin etc. you should join their Starwood Preferred Guest Program, my husband travels frequently and they have a very good point program so that we are able to get several nights a year free and upgrades every time we stay with their chain.

friendly staff, comfortable rooms, great location

from A TripAdvisor Member
I stayed at the Sheraton on Canal Street for 3 nights during the New Year's holiday, and felt that everything was what I expected it to be for a luxury hotel. All of the staff I dealt with were friendly and accomodating. The bellhops were a little slow because it was so busy, but were very apologetic about the longer than usual wait when our luggage was delivered to the room (about 10 minutes). As other guests noted, the view from the room facing the river is spectacular, especially at night. I left the shutters open all the time just because the city lights were so enthralling seen from the 29th floor. And the bed was the most comfortable bed ever. The only things I didn't like: room service knocked on the door at 8:00 AM on New Years day despite the "privacy please" sign on the door and the next day they didn't show up until 5:30 PM, even though there was no privacy sign on the door, and at that time we were tired and had just gotten back to the room, so we just asked the maid for some more coffee. The staff was helpful in keeping our luggage after checkout so that we could run some errands in the FQ. Be prepared to pay about $30 / day for parking, all of it valet ... this is standard for hotels in the FQ and Business District, where parking aspace is at a premium.

Overpriced and Overrated

from A TripAdvisor Member
The kindest thing I can say is that this hotel has the MOST comfortable bed I have ever slept in and the views of the river are spectacular.
The rooms are small for the price (even on the concierge level where we stayed), and the hotel staff may be among the world's worst. We had a confirmed reservation, made several months prior, for a one-week stay in a king-sized bed on a higher level floor and they tried to put us in a room with two double beds on a lower floor, claiming that a room of the type we had reserved was not available. The desk clerk was completely unapologetic and lacked any customer service skills whatsoever. It took a ten-minute wait, followed by a conversation with one of the front desk managers before we were given the room we had reserved. They initially tried to charge us a much higher rate than we received when we made the reservation, but eventually reduced it to the rate on my confirmation slip. Interestingly, the room was ready for us to check in. Not sure who they were saving it for.

OK stay

from covenantman
My family and I stayed at the Sheraton New Orleans from Nov 20-24.
After reading so many negative reviews, we were rather apprehensive in deciding whether to book a room in Sheraton. Coming all the way from Malaysia, we didn't want our holiday to be spoilt. Well, we're glad we did. The location is definitely a plus point for the hotel as it's central to everything. We didn't have to walk too much to go anywhere.
We were given a Club Level room on the 46th floor. The view was quite nice overlooking the French Quarter although we'd have preferred the river view. The room was nice and clean and we liked the decor and the bed and the bedding. However, the bathroom needs more lighting - we found it a bit dark. Breakfast at the Club level Lounge (which had a nice and cosy ambience) was included - breakfast was so-so - it did the job of filling our stomachs! Besides breakfast, we didn't try the food in the hotel as there are so many great restaurants just across the hotel in the French Quarter. We particularly liked Mr. B's Bistro and Gumbo Shop. We have only one complaint - the swimming pool. When we browsed the Sheraton New Orlean's website, it stated that it has a heated swimming pool. So, anticipating a relaxing swim, we were disappointed when we discovered that the water in the pool was freezing cold - and dirty! We saw a lot of black stuff and dirt at the bottom of the pool. As for the jacuzzi beside the pool, the water was murky green! We had one look at it and that was enough to turn us off. When I told this to the frontdesk personnel, she replied that I shouldn't expect to swim at this time of the year. Well, that's the whole point of having a heated swimming pool, right???!!! Anyway, the front desk was friendly and the bellhop was really helpful. Overall, we enjoyed our stay but as a Sheraton, it doesn't measure up to what we had expected of a Sheraton. We find that the luxury hotels in New Orleans don't measure up to the impeccable standard set by luxury hotels in Malaysia and neighboring countries in South East Asia. We are not saying this because we are Malaysians but objectively speaking, the luxury hotels in this part of the world are really way up there in terms of excellence, friendliness, cleanliness, hospitality and anything you expect of a luxury hotel. Come and see for yourselves! And the food.....if you think New Orleans food is the best, wait till you try the glorious food in might just change your mind....

Great sleep!!!

from A TripAdvisor Member
You, know, I have to say that for whatever this chain lacks in ambience, it makes up for in its great beds with fluffy mattress covers and feather pillows. I always get a great night's sleep here, no matter what city I'm in. Only here for one night, I transferred from another hotel just so I could finally get some sleep! And I sure did!I almost didn't make check-out time (12) and I was annoyed that there are big fines for checking out late, ($25 between 1-2pm, then up,etc). Don't they make enough money?The bellhop was very nice and the front desk people were really helpful. Didn't dine in the bistro or hang out with the 3,000 people in the lobby smoking and watching the game. Very crowded. Get a room high up and you won't hear much guest noise or street traffic.

Overall quite pleased

from A TripAdvisor Member
My husband and I stayed at the Sheraton in New Orleans for a long weekend in August. We found check-in to be very efficient. Our room was nice and clean, nothing spectacular but very nicely decorated and contemporary. There were no soda vending machines on the floors (something very important to us), but we managed. The club lounge was nicely decorated and comfortable, but the food left a LOT to be desired. I stayed in many hotels with club lounges and this by far is the one that needs the most work. We thought the concierge's face would crack open if she dared smile and she was not very helpful. It is a good thing that I had been to New Orleans before. Overall, though as far as Sheraton's go, we would have no problem staying again.

We loved it!!!

from A TripAdvisor Member
After reading so many negative reviews on this hotel and therefore basically regretting my choice of prepaid lodging choices before even arriving in New Orleans, I just had to post my very positive review after returning yesterday from our long weekend getaway! My husband and I pre-reserved a river view deluxe room on the highest floor available, and got exactly what we requested by the exceptionally nice reception employee. We couldn't have been more pleased with our room and the magnificent view it had. Everything was spotless, the furniture was all apparently brand new, and the bed couldn't have been more comfortable.
And the view from our 41st floor ceiling to floor window...unbelievable!!! :-) Anyway, we don't have a single complaint.
All personnel was extremely nice and helpful, housekeeping was thorough and always finished by noon or so, and the hotel is actually the prettiest contemporary hotel, inside and out, that we saw while in NO.
Don't hesitate to book here because we will definitely stay at the Sheraton again on our next trip!!!

Top Local Tips for New Orleans

a mus t Cafe du Monde;Go and stand in line to grab your table. Order Beignets and Cafe au lait / or whatever beverage for your party. Then go up to the French Market / Flea Market and shop

hurricane season May and first part of June would be our first chose, not too hot and humidity not that bad

Great Rates Hotel rates are cut to nothing in August and also December (before Sugar bowl!). You can stay in a really nice room that is usually $250+ for $100!


Other names for Sheraton New Orleans Hotel

  • sheraton new orleans hotel new orleans
  • sheraton new orleans
  • new orleans sheraton
  • Address: 500 Canal Street - New Orleans - Louisiana - 70130 - United States
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