Sheraton New Orleans Hotel
Reviews - Sheraton New Orleans Hotel
Read 858 additional reviews of Sheraton New Orleans Hotel at TripAdvisor.
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Historical Traveller Reviews of Sheraton New Orleans Hotel
Good stay at the Sheratonfrom A TripAdvisor Member
I got to admit this hotel was great...from TankMan347
Fun during Mardi Gras!from A TripAdvisor Member
We wanted to go to New Orleans during Mardi Gras. Most hotels were booked, so, on a whim, I tried to find a package deal on one of those travel web sites. We found one that included the Sheraton. The rates, we were lucky enough to get, were a bargain compared to most hotels, even those on the outskirts of the city.
We paid an extra twelve dollars a night to get the club level. I feel it was worth it. The club level offers continental breakfast, a great view of the city and a place to watch television and stretch out, if, say, your partner is still asleep in the morning.
The staff could not have been more pleasant. Even during a time as hectic as Mardi Gras, the staff went out of their way to ask us how we were doing.
The location is in a prime area. The hotel is just an easy walk from the French Quarter, but it's away from craziness of Bourbon St. And, many of the parades for Mardi Gras went right in front of the Sheraton on Canal St.
The hotel was very clean in every aspect.
We'll go back to the Sheraton when we go back to New Orleans.
Good Rooms, Great Location, Spectcular Viewsfrom A TripAdvisor Member
The rooms are on the small side but have all been recently renovated in a style that is contemprary and attractice-no flower comforters here.
Our room looked exactly like the picture shown on their website. The room and bathrrom were clean as well, but you do have to put a card on the bed or they will not change your sheets and towels. The beds are VERY comfortable.
We requested a room overlooking the river and this is what we received when we arrived, our room was on the 37th floor and the view was amazing.
Additionally, the location cannot be beat, we were able to walk everywhere, whether you want to go to the river or downtown and you can always look up and see the Shearton in case you've had too much to drink because it is one of the tallest hotels. (An additional bonus was that the hotel never charged us for the valet parking, even after we told them about their oversight!)
I am very picky when it comes to hotels, but would definitely stay here again.
As a sidenote, if you like the Sheraton/Westin etc. you should join their Starwood Preferred Guest Program, my husband travels frequently and they have a very good point program so that we are able to get several nights a year free and upgrades every time we stay with their chain.
friendly staff, comfortable rooms, great locationfrom A TripAdvisor Member
Overpriced and Overratedfrom A TripAdvisor Member
The rooms are small for the price (even on the concierge level where we stayed), and the hotel staff may be among the world's worst. We had a confirmed reservation, made several months prior, for a one-week stay in a king-sized bed on a higher level floor and they tried to put us in a room with two double beds on a lower floor, claiming that a room of the type we had reserved was not available. The desk clerk was completely unapologetic and lacked any customer service skills whatsoever. It took a ten-minute wait, followed by a conversation with one of the front desk managers before we were given the room we had reserved. They initially tried to charge us a much higher rate than we received when we made the reservation, but eventually reduced it to the rate on my confirmation slip. Interestingly, the room was ready for us to check in. Not sure who they were saving it for.
OK stayfrom covenantman
After reading so many negative reviews, we were rather apprehensive in deciding whether to book a room in Sheraton. Coming all the way from Malaysia, we didn't want our holiday to be spoilt. Well, we're glad we did. The location is definitely a plus point for the hotel as it's central to everything. We didn't have to walk too much to go anywhere.
We were given a Club Level room on the 46th floor. The view was quite nice overlooking the French Quarter although we'd have preferred the river view. The room was nice and clean and we liked the decor and the bed and the bedding. However, the bathroom needs more lighting - we found it a bit dark. Breakfast at the Club level Lounge (which had a nice and cosy ambience) was included - breakfast was so-so - it did the job of filling our stomachs! Besides breakfast, we didn't try the food in the hotel as there are so many great restaurants just across the hotel in the French Quarter. We particularly liked Mr. B's Bistro and Gumbo Shop. We have only one complaint - the swimming pool. When we browsed the Sheraton New Orlean's website, it stated that it has a heated swimming pool. So, anticipating a relaxing swim, we were disappointed when we discovered that the water in the pool was freezing cold - and dirty! We saw a lot of black stuff and dirt at the bottom of the pool. As for the jacuzzi beside the pool, the water was murky green! We had one look at it and that was enough to turn us off. When I told this to the frontdesk personnel, she replied that I shouldn't expect to swim at this time of the year. Well, that's the whole point of having a heated swimming pool, right???!!! Anyway, the front desk was friendly and the bellhop was really helpful. Overall, we enjoyed our stay but as a Sheraton, it doesn't measure up to what we had expected of a Sheraton. We find that the luxury hotels in New Orleans don't measure up to the impeccable standard set by luxury hotels in Malaysia and neighboring countries in South East Asia. We are not saying this because we are Malaysians but objectively speaking, the luxury hotels in this part of the world are really way up there in terms of excellence, friendliness, cleanliness, hospitality and anything you expect of a luxury hotel. Come and see for yourselves! And the food.....if you think New Orleans food is the best, wait till you try the glorious food in Malaysia....you might just change your mind....
Great sleep!!!from A TripAdvisor Member
Overall quite pleasedfrom A TripAdvisor Member
We loved it!!!from A TripAdvisor Member
And the view from our 41st floor ceiling to floor window...unbelievable!!! :-) Anyway, we don't have a single complaint.
All personnel was extremely nice and helpful, housekeeping was thorough and always finished by noon or so, and the hotel is actually the prettiest contemporary hotel, inside and out, that we saw while in NO.
Don't hesitate to book here because we will definitely stay at the Sheraton again on our next trip!!!
Top Local Tips for New Orleans
a mus t Cafe du Monde;Go and stand in line to grab your table. Order Beignets and Cafe au lait / or whatever beverage for your party. Then go up to the French Market / Flea Market and shop
hurricane season May and first part of June would be our first chose, not too hot and humidity not that bad
Great Rates Hotel rates are cut to nothing in August and also December (before Sugar bowl!). You can stay in a really nice room that is usually $250+ for $100!
Other names for Sheraton New Orleans Hotel
- sheraton new orleans hotel new orleans
- sheraton new orleans
- new orleans sheraton
- Address: 500 Canal Street - New Orleans - Louisiana - 70130 - United States
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