Saint Ann Marie Antoinette Hotel

, New Orleans, United States
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Saint Ann Marie Antoinette Hotel

, New Orleans
2 star

Rooms: 66

717 Rue Conti - New Orleans - Louisiana - 70130 - United States 5045817300
242 Traveller

Reviews - Saint Ann Marie Antoinette Hotel

1/10
Horrible service...even worse rooms!
Submitted by: Sharon in 09/07/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Special Interest/Event
We booked rooms at this hotel for my parents and out of town guest attending a wedding celebration. Their rooms were so tiny that it required single file into the room. The toilets flushed (on their own) every 5 minutes all through the day and night. My parents have a picture of their restroom since it was absolutely ridiculous. You had stand on the toilet to reach the handle to flush. The front desk attendants were of zero assistance. They asked for air freshner to help with the horrible smell. The response from the front desk was "Why would we have any air freshner?" My friend also asked for an additional pillow and was told that they don't keep additional pillows for the hotel. We only booked there because the bar used to be run by this great lady that we met there and hoped they would enjoy the place. We were wrong...not to mention the lady that ran the bar also left because the place was run so horribly. Never again!
6/10
Not enough value for money
Submitted by: Jca Vanderkemp in 26/06/05
  • Age Group: 18 - 25
  • From: Netherlands
  • Traveller type: Pleasure Seeker
The hotel is situated some 300 mtrs from Bourbon street. Our room was facing Conti Street; this means it is very noisy at night, up untill 4 AM or so. If you are going to stay in this hotel, bring your earplugs! There is no sound isolation in windows or walls at all and you can literally sing along with the music played on Bourbon Str.
The service is alright, but the St Ann Marie Antoinette is not cheap and I believe customers have the right to expect more from it. I would not recommend this hotel to anybody.

Historical Traveller Reviews of Saint Ann Marie Antoinette Hotel

Dirty, smelly, unhelpful staff, a veritable armpit of a place to stay.

from luv2roamLB
Do not believe the beautiful St Ann Hotel web page. This place is a hole. The elevator smell alone was so nauseating that it set the preview for what was to come. The room was dirty, the phones not working, the shower a joke as a trickle of water to shower in, dirty bathroom, the staff apathetic at best.....We were supposed to stay at the St Louis Hotel to begin with and they gave up our room(booked 7 months in advance) and placed us in this seedy "sister" hotel. If you read the reviews for the St Louis Hotel in Trip Advisor it looks just as bad so it looks like we didn't give up much. Problem was we had prepaid for the St Louis which was approximately $50 more then the St Ann and were refused a refund for the difference. Believe the reviews.
Don't stay here!

Are we staying at the same hotel?

from WhiteSox12
The more I read the bad reviews, I wonder if we are staying at the same hotel? I was a bit apprehensive when I had booked this hotel for 4 of us that were traveling to New Orleans. We came in on a Sunday and stayed through Thursday in November. What I found was a hotel close to everything we needed in the French Quarter. The staff was very helpful, and in one instance going above and beyond what I am sure an employee of a 4 star hotel would have done in the same situation. The rooms were clean, and staff was helpful when we asked for the repair of a plumbing problem. I have no idea what all the complaints are about this hotel, unless some of the lower level rooms have not yet been updated. Our room was clean, the TV new and had a remote and the bed very comfortable. Would I stay here again? You bet. Price was great and location even better.

$128 +$23 aday parking hell hole and Stuff stolen from cars

from A TripAdvisor Member
For the last 1o years I have gone to New Orleans for a confernce in December. Becasue I was slow at booking my room, I had to move from Royal Sonesta to St ann marie for one night. The desk was over worked since it has only had one peron handling check in and check out, I saw what appeared to be a kick back from a cab driver to concierge, They had off premises parking. The parking lot was run/owned by a third party I think. While i was there three vehicles in front of me had stuff stolen out of them. I will never stay there again. I find the other negative articles to be truthful about the cleaniness of the place. For the money better placces are in the quater.

Worst ever!!

from A TripAdvisor Member
Would rather go to jail!

What a Dump! Stay Elsewhere

from guthesq
Who ever gives this place a rating better than terrible doesn't expect much from a hotel or hasn't stayed at many places in New Orleans. This place is such a dump and I'm so pissed that I'm actually writing this review from my hotel room. It's a miracle that I'm even able to dial-out. This place is so filthy, it's unbelievable. The carpet in our room has ground-in dirt spots, and is so disgusting that I'm afraid I might catch a foot infection. The dirty and extremely tiny bathroom has a hole in the ceiling--fortunately I did't find any camera lenses, just more dirt. The furniture is trashed beyond belief. Apparently, we're only alloted a certain amount of toilet tissue per day--our maid didn't replace the empty role so that must be the reason. It must be the same for the two dirty water glasses that didn't get replaced with clean ones. The towels are so old and scratchy that my wife jokingly commented that they were making her bleed. Believe it or not, the TV is actually color--when it works, that is. Everything is cheap and dingy.
Some, but not all, of the staff will acknowledge you, but don't expect your requests to be met--for example, my wife asked for an extra blanket. It never came. There is a coffee pot and cups from another guest still in the hallway at 8:00 PM. The little clock radio is so encrusted with dirt and other gunk it was hard to figure out which buttons were which. The bed cover looks like it had been sprayed with the bodily fluids and DNA of many guests--I wouldn't be suprised if it started breathing on its own. Don't try using your arm to hold the elevator door unless you want to end up with a bloody stump instead of a hand. I can't say enough bad things about this wretched flop-house.
They should start renting this place out by the hour... Don't expect anything from this dump, other than a feeling of oh-my-gawd astonishment / disappointment and of being totally ripped off. Next time, I'll be back to my old stand-by--the clean and classy Prince Conti, which is the same or less per night than the Saint Ann dump and is only a block away. Advice: if the Prince Conti doesn't have any rooms, spend the extra $50 per night to stay ANYwhere else but this crap-hole--you'll be glad you did. It's amazing that the Saint Ann is still in business--no wonder they still had rooms available... Don't believe the other reviews written here that say the people were worried, but ended up having a great experience--that is either naviete or total BS. It's going to take a while for me to make this up to my wife...

Not The Ritz Carlton.

from A TripAdvisor Member
I was a bit nervous to stay here after reading the reviews. However it wasnt as bad as I expected. It just depends what youre looking for. If you want a place to shower and some clean sheets to sleep on and stay in a great location and not pay any more than say $95 a night then maybe you would like this place. Someone said it's a Motel 6 type place, and I would agree. But the $95 we paid to stay in the French Quarter on a Saturday night really isnt that bad. We dont go on vacation to hang out at the hotel. If you do then this isnt the place for you. But if you want to be in walking distance from tons of stuff and can get a good deal you may want to check it out.

Noise from Burbon St., good location

from A TripAdvisor Member
Enjoyed my second visit to New Orleans. Took a chance and just picked up a brochure at the Visitors Center entering New Orleans. Stopped at the St. Ann because of their brochure with a price of $49.00 per night with free parking. I know most of these advertisements are just a come-on. Unbelievably enough we were given a room for that price, BUT were told we had to pay an extra $14.99 for parking AND we could only stay one night. (which was mid-week)..After finding out what the going prices were, we were extremely happy to have the room at that price.
Was nice place, although desk clerks not to friendly, concierge helpful though. Would hate to pay more than $100 for a room there, but I guess location is everything.

My experience was pretty good!

from A TripAdvisor Member
My wife and I stayed at the St. Ann Marie Antoinette from Oct 9th 2003 to October 13th 2003. Overall I had a pleasant stay, and the experience I had was a far cry from some of those opinions expressed by several guests. This is a two to three star hotel. What keeps it from being truly a three star experience is the minor state of disrepair I found at this hotel. Examples I encountered were a light and light fixture missing on the second floor hall, rugs in need of replacement, a 19 TV circa 1979 in my room that was missng controls (and no remote!!! uggh!!!), a cover missing on the air conditioning control exposing its inner workings. These were all minor issues and nothing that spoiled my stay. Positives of this hotel: Our room was cleaned meticulously, the hall rugs (though worn and in need of replacement) were vacuumed daily and were clean, the location off Bourbon Street was amazingly quiet in the evening (our room faced the Courtyard. If you want a good nights sleep request the courtyard view!), The location is terrific, in the heart of the French Quarter.A few specific comments: re Ft. Worth user dated September 14th, our room was relatively large and clean. The bathroom was clean, and my wife and I could both fit ( I go about 225), and there is a bar and restaurant (open only for breakfast) off the lobby. The bar hours are noon to ? and offers Rude attitude from some employees is always inexcusable, but I saw it more as a general New Orleans attitude permeating some of the working class and not specific to this hotel. $2.50 phone access charge was a surprise that added $10.00 to my $800.00 room charge.Finally, the evening concierge was a fellow named Kenny who gets my award for the man of the hour. Sometimes a single employee can make a stay worthwhile, and Kenny was that man. His winning attitude and cheerful No worrys helped make this hotel a place I would visit again. Unfortunately, the same could not be said for the day concierge, Victor Smith, who was too full of the aforementioned New Orleans attitude. This could explain some of the negative comments towards the staff. Can you guess who got the tip?

Do NOT stay here! Avoid at all costs!

from KKAK
My husband and I go to New Orleans every spring. We usually stay in a condo, but this time we had friends joining us. We have stayed in a few different hotels in the Quarter, so we generally know what we are getting for our money. But, I honestly have to say this is the WORST hotel I've ever been in.

We paid $170 a night and got about a Motel 6 experience. The lobby is old, dark and filthy. The desk clerks rude and not even remotely hospitable. Our room was about the size of a walk-in closet and dirty beyond belief. The bathroom was just bizzare. Only 1 person could fit in the room, the shower head was so low my 5'11 husband had to bend down. Not to mention the mold on the walls. There is no room service and even a bar or restaurant in the hotel to get a drink.

EVERY morning we were awaken by an incredibly loud and ungracious maid staff. We complained to the front desk and the situation was never resolved. I will never again stay there and I always steer people away from that pathetic dump of a hotel.

A Fine Stay

from Smartypunk
A friend and I got a great deal on a room through Expedia.com and were happy to stay at this hotel centrally located in the French Quarter. We stayed mid-week so the noise from Bourbon Street ((half a block away) was not a problem, but I would imagine street-facing rooms may be quite noisy during festival weeks. The line at check-in was long, but staff were helpful and friendly. The daytime concierge was a very pleasant young man, who gave us great recommendations for restaurants nearby and advice about local tours. The courtyard and small swimming pool were clean and delightful - an oasis away from the bustling streets. Room was clean, price was right, service was friendly.

Top Local Tips for New Orleans

Great restaurants Instead of standing in line at Mothers or the Acme you can walk right in to the Alpine (Chartre St) or Oceanas(Conti St) and get some of the best food available in the Quarter.

transpotation & hotels Stay in busy area or spend the money and take a taxi . Stay at a brand name hotel as you will have more layers of folks to help you when you have a problem . Small hotels without any conection can just burn you and take your money .

I LOVE THE CITY I lived in new Orleans before Katrina, and loved it....I love it now. As a tourist, you won't notice a significant change since the French Quarter is fairly intact. The zoo is a must..one of the best. Be sure you have an accurate evaluation of the hotel before you book...damages, repairs, etc..The Marie Antoinette really put it over on me with their false advertising....so sad to see a property resort to duplicity.Take walking tours of the Quarter; don't go to the cemetaries without a tour group; go to Frenchmen's Street at night for wonderful music and the absence of loud drunks (unless you like loud drunks). Check restaurant ratings before you go, and choose the best...it's worth it. Avoid Brennans ...it was rediculously expensive for poor quality food, uptight atmosphere, no shade in the garden, one bar tender for the whole restaurant...on and on. Brennan's is a tourist trap that I never visited when I lived in New Orleans;I'm sorry I took my family there this trip.

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Other names for Saint Ann Marie Antoinette Hotel

  • st ann marie antoinette hotel
  • Address: 717 Rue Conti - New Orleans - Louisiana - 70130 - United States
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