Maison Saint Charles Inn and Suites New Orleans Hotel

, New Orleans, United States
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Maison Saint Charles Inn and Suites New Orleans Hotel

3 star

Rooms: 130

1319 Saint Charles Avenue - New Orleans - Louisiana - 70130 - United States Hotel Website | | 5045220187
302 Traveller

Reviews - Maison Saint Charles Inn and Suites New Orleans Hotel

Disgusting. Don't go here.
Submitted by: Dr Ian in 07/12/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
I recently stayed at this place. The air conditioner was clogged with thick wedges of dirt and grime. There was no room service, no restaurant. The breakfast was disgusting stewed coffee and muffins.

The manager shouted his face off at me, as if ac cussing me of trying to not pay my bill, despite the fact that I had checked with him 3 times that he had the details of my university credit card.

This place is disgusting in both look and manners. Don't go there.
Affordable and comfortable
Submitted by: Betty Cameron in 27/06/05
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Special Interest/Event
We really enjoy staying at the Maison St. Charles. It is in the Garden district on the tram line and is within walking distance of the French Quarter (about 1/2 hour walk). The attached French restaurant, Madelaine, is good for meals and there are lots of interesting restaurants in the neighbourhood. The gardens and pool around the rooms are very pleasant after a day at Jazzfest. The rooms themselves are standand, clean and comfortable hotel rooms for which we have paid more. We have stayed at the Maison St. Charles 3 times and have not been disappointed.
Submitted by: Shannon Salamone in 19/05/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
We had a wonderful stay at the Maison St. Charles. It was quaint and charming. The location was very convenient for getting to the French Quarter and the Garden District. It was nice to be out of the quarter, but close enough to walk.
So impressed with hotel
Submitted by: Mark Whitmarsh in 19/05/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
I first stayed at this hotel in 2003 and found that the accomodation was excellent, staff friendly and helpful, and the hotel was situated in an excellent location ,the local trolley car stop just outside the hotel,therefore convienant for downtown.
I was so impressed with hotel, I stayed again in 2004, however on this occasion I was disappointed, due to the fact that I had booked a non smoking room. On my arrival I was allocated a smoking room. I complained to the staff and they stated nothing could be done and sprayed the room with air freshner. This did not eliviate the problem ,I again complained and they told me that there was nothing they could do and I was to take up my complaint with the company I booked with. This I did ,but all in vain as stated there was no guarantee I would be allocated a non smoking room. I found there excuse to be unsatisfactory, and therefore would be reluctant to stay at the hotel in the future.

Historical Traveller Reviews of Maison Saint Charles Inn and Suites New Orleans Hotel

not bad

from A TripAdvisor Member
This hotel was not bad. we arrived and the front desk staff was very nice, the valet parking people were nice. the property was cute once you got into the hotel part and away from wendys and all that junk.
once you got into the courtyards and all that stuff you couldnt even tell that wendys was next door or it wasnt a private locale. one thing i was dissapointed about was all the pictures i saw were of cute little rooms in the old remodled townhouses. We ended up getting a room in one of the new add ons they had built. It was just a plain run of teh mill hotel room whcih was a little disapointing, to advoid this you can just call or not book through the government rate. it is only liek an extra 5 bucks to get the cute rooms. all over the stay was fine. The rooms were quiet and peaceful!

Needs improvement, will not go back

from A TripAdvisor Member
I made my vacation arrangements through vacationsmadeeasy. They did a great job on the attractions, and I'd suggest them. I had chose another hotel, but it was completely booked. I was given the choice, one being a downtown hotel, and another being the Maison St. Charles hotel. I chose this hotel. It is located, not in the Garden District, as the ad states, but in the cut-off at the Central Business District, which isn't close to anything. It is on a street car stop, (but so is Lady Foot Locker on Canal Street), get my point? I had my 13 year old son with me, and had planned on this trip for awhile. I figured anything would be better than staying at a youth hostel, as I had 15 years ago in New Orleans. I had called them twice, and told them what time I'd be arriving. They had the hotel room ready. They gave me my keycard, and told me where the room was, without offer to help me with my baggage. We lugged our luggage up three huge flights of stairs, and then, we found the elevator, again, no one told us where anything was, only how to get to the room. In the room, the two double beds were nearly together. The t.v. is housed in a nice wood entertainment center, with two drawers beneath it. Next to this, is a desk, a chair. I forgot to add, that near the bed, is a small round table, with a chair. Beside the desk, around a small alcove, is a vanity, with a roomy sink, a safe which I did not utilize, and then, there's the bathroom. Also included is an area to hang clothes. We had ridden on two planes to get to New Orleans. We were very much experienced with air plane bathrooms. Having stayed at a Quality Inn Suite hotel before, I expected a more spacious bathroom. I knew what to expect reading some of the reviews here. I went to the bathroom, and the door, when opens, misses the toilet seat by an inch and a half. The bathroom measures a whole 5 foot by 3 feet, not including the tub, which is small, also. The tub has a shower massge by Water Pick. I drink hot tea, and the first thing I do when I go into hotel rooms is to run clear water through the coffee machine. I did, and I did it three times. By the third time, the thing still smelled and tasted like coffee, infact, the water had a brownish tone. New Orleans has good tasting water, so I knew it wasn't coming from the faucet. Also, on the vanity, I forgot to mention, is a coffee maker that's dirty, and a small baggie of condiments. No where is there any tea bags. Infact, the nearest place to buy resonably priced items of convience is at 1821 St. Charles, at Wal-greens. You'd think a hotel of the company owned by Quality Inn, knowing there's no conviences availabe anywhere near them, would atleast provide, even with purchase, and women, you know what I'm talking about here cause we all need things, would atleast have a vending machine or something, to make them easy to purchase. Not just teabags, but other items. Other Qualtiy Inn's I've stayed at has had this to purchase. I accepted the small sized room, and dealt with it. I accepeted not being helped with luggage. Then, the big one. My 13 year old son had collected river rocks, and some beads along St. Charles Avenue. We had laid them in a pile on the night stand, and left the next morning for some tours. We came back that evening, and they weren't there! I looked everywhere. They were not to be found. (I have filed a complaint, by the way, I'm not being picky, but that isn't fair). The room was cold at night. Even with heat, it was cold. No extra blankets, anywhere. I have another item to mention, on the same lines: We had eaten muffins in our room, no where near the bed, but in the two seperate chairs. We then left to do more tours. When we came back, after a full wonderful day, we were ready to get to bed. I unmade my son's bed, and there was a stain that appeared to be chocolate, on the bottom sheet! I called the front desk twice, for new sheets. When the man brought up the sheets, he gave them to me, and said, "Here's your sheets, " and walked away. When I brought the sheets into the room and unmade the bed myself (remember, we had nothing to do with the stain), there were two top sheets! We struggled with them, but we got the bed made. You would think that my sheets would have been remade by the staff. But that did not occur. The hotel does have a bar, and an outside pool. It also has a courtyard, which is pretty, and has wrought-iron tables and chairs. The pool was very clean, and there's a hot tub which was also very clean. The bar serves most drinks, including the popular frozen hurricanes, which are 5.50. At St. Charles Tavern, down the street, they are 4.00, and very high quality. I chose not to eat at the hotel restuarant, but we did eat at St. Charles Tavern, and it was awesome food. Check out their belgium waffles, which are to die for! While I love New Orleans, I will not be staying at this hotel. I have filed complaints to them already. If you're considering New Orleans, go for it, it's a wonderful town, but, do not choose this hotel. Try everything, and eat all the good food. We did, and when we weren't at the hotel, we had a great time!

Little snug for 4 people to share

from bartonsark
We just stayed in the Maison St Charles for 3 nights in March 2004. It is a nice hotel for a good price ($100/night if booked online) in a convenient location. It comprises of 4 renovated buildings each with their own little courtyard where you can sit outside at the tables and chairs. It is set back from the main road outside (St Charles Ave) and was surprisingly quiet. The valet parking is $12 a day and little slow so don't ask your car in a hurry! Adjacent is a La Madeleine cafe, and on the other side a Wendy's. Opposite is one of Emeril's restaurant and a KFC! There is a bar onsite but it was only open on the Saturday night during our stay so don't rely on it. The best advantage is that the St Charles Ave streetcar runs right outside the hotel which takes you to Canal St - best bet is to buy a day pass onboard for $5. It was close enough to the action without being right there on top of it and paying the price for it! Our party was 4 adults and a toddler staying in his own pack-n-play. It was a small double double room by US standards and we were very tight on space. But it was clean, the beds were comfortable and the curtains blocked out all light. Overall the room was well insulated against noise however we were in a non-smoking room but the adjoining room was a smoking and we could occassionally smell it seeping through the adjoining door! We would definitely stay here again but get 2 rooms instead for the number of people travelling.

Loved the Maison St Charles Quality Inn

from A TripAdvisor Member
Since this was our first time to New Orleans we were somewhat unsure as to where we should stay. I looked on the Choice Hotels web site and found that the Maison St. Charles Quality Inn had received the gold host award. After a couple of phone calls I booked with them mainly because of the treatment of their reservation personnel. I was not a hurried call and the lady spent plenty of time explaining all our options and what the property could offer our group, the best way to get from the airport, then three days later they arranged for us to get to our cruise ship. We found the property nicely laid out and although some of the buildings are older historic buildings don t be put off by that because the rooms are beautifully appointed and very ample in size. Cleanliness of the property was absolutely superb. We selected some tours that was offered in the New Orleans area and was set up for us by the hotels concierge (Tony) what a fabulous person to work with and Tony really adds value with his knowledge and willingness to make our vacation an enjoyable one. Set them up through him because he got us a better rate than on the brochure. He set us up with an airboat swamp tour through Ragin Cagin Tours with transportation to and from the airboat included, and a Battlefield tour on the Creole Queen. Both come highly recommended. The St Charles Street Car Line runs right in front of the hotel with very easy boarding and alighting opportunities and offers a short and historic ride to the French Quarter. Tony also recommended a number of excellent restaurants to us. The one that sticks out in my mind is on Iberville St. in the French Quarter, called Deanies. The fish platter that we ordered was suppose to feed 4, but I think it would of fed 6 easy, the catfish, soft shell crab, and shrimp were cooked to perfection, fried but not at all greasy. The boiled red potatoes served as an appetizer were a welcome change to other restaurants. Would I stay here again? I sure would. Thanks for a great but too of short stay in New Orleans. We will be back.

Very nice stay at the Maison St. Charles

from morninglorie
My husband and I recently (01/2004) stayed at the Maison St Charles. We learned of this hotel while searching the trip advisor website and found that it is certainly a treasure in New Orleans. Situated right on the St. Charles trolley line, it is a quick ride to the French Quarter as well as only a couple of blocks walk to the D-Day Museum and the Ogden and Confederate Museums. The location is great! The room was clean, the desk staff friendly and very helpful, and it is a great value compared with the prices of other New Orleans hotels. (An even better deal if you go to the Quality Inn website and book using the internet rate!). I would certainly stay here again.

Great place to stay!

from clarkjohnston
This was a great place to stay. Everything was clean, the staff was very friendly and the pool was great (we didn't realize how hot it was in New Orleans!) I would definately recommend this hotel and will stay there again. Very convenient to be close to the streetcar.

Wonderful Hotel

from A TripAdvisor Member
My husband and I stayed at the Maison St. Charles from 1/8/04-1/11/04 and had a great time. The rooms were clean and the service was great.
The parking is VERY cheap for New Orleans and you drive into the hotel area to get to the valet instead of waiting in line on the street. The valet staff were quick and friendly and made sure we knew where they parked our vehicle which was behind a tall locked iron gate way off the street. Very safe and very, very convenient. They have on-site security 24 hours. There was a very nice lighted courtyard outside the small bar. Our room was right off the Court Yard and our door opened right to it. I imagine it would be great during the spring and summer. La Madeline provides room service and are right next door. There are plenty of restaurants and pubs within walking distance. It was very New Orleans and we loved it. The streetcar runs 24 hours per day right across the street, so getting to the Quarter was no problem. Very reasonable rates. We stayed three days and paid $200.00 TOTAL for room and parking. I would recommend this hotel to anyone and will definetly stay there again. I was very pleasantly surprised.

Stay over Sugar Bowl Weekend

from A TripAdvisor Member
We stayed at the Maison St. Charles on one of the busiest weekends of the year. The rooms were decent, although we had a smoking room (all that was left) and the 'fumigation' still left the stench in the room.
Rooms were relatively clean (bathrooms were a bit dingy) but the best thing was the management, which was quite responsive to all requests.
Rowdy football fans at 1am were quickly quieted down, and they accomodated us with a change of room without any hastle. Good location, on the edge of the Garden district, and a 15 minute walk to the French Quarter (best not done at night). Overall, a satisfactory experience.
Ask for General, he was very helpful in pointing out all the good night locations and 'non-touristy' sights of the city.

Nice Hotel with lots of character

from A TripAdvisor Member
This hotel, located on the edge of New Orleans' Garden District, is a wonderful experience when visiting this wonderful city. The rooms occupy four old town houses built during the mid-1800's. A small courtyard/garden area adds to the charm and character. The room was very clean and comfortable and the staff was friendly. Very affordable for a hotel that offers valet parking. The location is great also. It is only a short streetcar ride to the French Quarter, which we found very convenient. The streetcar only costs $1.25 each way. If you prefer to drive and park in the French Quarter, parking is $13 dollars for the day. One of Emeril's restaurants is located across the street from Maison St. Charles, and the D-Day Museum and the Southern Art Museum are within walking distance. While in New Orleans, I'd highly recommend having a beignet and cafe au lait at the Cafe du Monde on Decatur St.
Makes a wonderful breakfast. The Maison St. Charles is a great value and very convenient for enjoying a trip to New Orleans.

The Essence of New Orleans

from A TripAdvisor Member
My husband and I stayed at the Maison St. Charles for three nights this past week (November 4 - 7). It was our first time to New Orleans and we were not disappointed. The hotel's charm and character helped us experience New Orleans. Too many hotels today make you feel like you haven't left your own city - not so here. The room had two queen beds with very comfortable mattresses. The iron headboards and patterned bedspreads helped with the New Orleans ambiance. The textured wall treatments added warmth and comfort. The court yard that our room opened up on was surrounded by palm trees and flowering bushes that held a wonderful scent. The staff were very friendly and the location lends itself to experiencing all that New Orleans has to offer.

Top Local Tips for New Orleans

Watch the dollars fly away if you use a taxi It cost us $4.50 just to open the taxi door -- $2.50 base fee plus $1 for additional passenger and $1 fuel surcharge (the taxi's are big gas hogs, many big Fords or even clapped out Continentals). Beware.

Auduborn Zoo Whatever you do, get here early as you will need all day to get around, but be aware that the restaurants get VERY busy at lunch-time so try to eat early or late in them if you can - we queued for 20 mins for just 2 bowls of Gumbo, which admittedly were delicious!!!

Slice- Best Restaurant for value and taste! Slice Restaurant is only 2 blocks from Maison St Charles. Great food, great value. Staff were wonderful!


Other names for Maison Saint Charles Inn and Suites New Orleans Hotel

  • quality inn new orleans
  • maison st charles hotel
  • Address: 1319 Saint Charles Avenue - New Orleans - Louisiana - 70130 - United States
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"Disgusting. Don't go here." - Dr Ian

"Affordable and comfortable" - Betty Cameron

"Charming" - Shannon Salamone

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