InterContinental New Orleans Hotel

, New Orleans, United States
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InterContinental New Orleans Hotel

4 star

Rooms: 479

444 Saint Charles Avenue CBD - New Orleans - Louisiana - 70130 - United States Hotel Website | | 504-525-5566
483 Traveller

Reviews - InterContinental New Orleans Hotel

10/10
Hotel Inter-Wonderful!
Submitted by: Jeanne H. in 20/04/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Great hotel, staff outstanding, food in restaurant the best we had during our tour in the deep south. Rooms exceptional and kept sparkling by the lovely cleaning ladies, all in all I could have stayed for much longer.

Historical Traveller Reviews of InterContinental New Orleans Hotel

Service needs improvement

from A TripAdvisor Member
We stayed at the Intercontinental in New Orleans for 3 nights in December. The hotel is lovely and our room was very nice. The hotel is located about 3-4 blocks from the French Quarter in a decent area. The only problem that we encountered was service-related. From the moment we drove up to the hotel we were treated rudely. As I opened the car door, I was greeted by a valet who immediately told me to move the car behind "a line". My husband had pulled up in a lane that said "entrance" but the valet wanted us to move against traffic (in the inner courtyard) to an area that said "exit". Since this was not immediately obvious to us, we kept asking the valet what he meant by "a line" but he refused to answer and kept insisting that we see "a line". All of this would have been comical except that the temperature was 31 degrees and windy while we were standing outside trying to see "a line". All we wanted to do was unload and move our car to a street parking (hotel parking is $30/night) but it took us 20 minutes in freezing cold temperature to "see a line" meaning that we had to move our car to face oncoming traffic.
Upon check-in which was relatively fast, I asked the hours during which breakfast is served. I was told that breakfast is served every morning from 7-10:30. The next morning I was rudely told by the restaurant hostess that breakfast is not being served at all for the next 3 days. When I tried to tell her that the front desk advised me differently (assuming that she would want to inform the front desk about the restaurant's closure), she rudely said "Well, the front desk is wrong -- we are closed."
The next problem that we encountered was cigarette smoke and somebody banging on the adjoining door to our room at 11:00 pm. We were in a non-smoking room on a non-smoking floor. I called the front desk to complain about the noise and smoke and explained that I have a terrible allergy to cigarette smoke. They offered to move us to a different room but it took over 45 minutes for somebody to bring up the keys. By the time we got into our new room (on the same floor but several rooms down) it was well after midnight and my allergies were severely aggravated. Additionally, the bell boy who brought up the keys did not even offer to help with our luggage which we ended up carrying ourselves.
Finally, it took us over an hour to check out because there was only one person working the front desk on a Sunday morning and their TV, phone and all other check out options were not working that day.
This is a very nice hotel in a good location but they really need to improve their service and guest relations.

Great at the IC

from A TripAdvisor Member
I was in New Orleans for business and truly enjoyed my sta at the IC. The location was the best and the service excellent. I usually have stayed at the Windsor Court, but for my money the IC is better.

Wonderful Stay

from San Antonio member
Just came back from a wonderful stay at the Intercontinental. Great service, close to everything, but not too close. Wonderful, polite staff and a refreshing change from the Hilton Riverside, where I spent the first four nights of my trip. Would stay here again in a second.

too far from bourbon street

from A TripAdvisor Member
I stayed here last month. It was just ok. The location is pretty bad. If you want something close to bourbon street avoid this place at all costs.

Very good hotel

from schaeferrolf
We stayed here the night after our cruise and enjoyed the large room, the convenient location, the nice staff and the good rate. Check on their website for excellent internet rates.

Quality hotel in good location

from jp7124
I just returned from 2 nights at this property. I very much enjoyed the hotel rooms and service levels. Additionally, the staff was very friendly and helpful.

I got an unbelieveable rate of $69/night on the hotel's website. It is in a great location, close enough to walk everywhere to everything, but far enough out of Bourbon to get a quiet sleep.

Mixed Bag

from SandyNewOrleans_La
Just spent three nights at the InterContinental (compliments of Harrah's). The staff was friendly and eager, but the hotel itself seemed to be suffering glitches. When I checked in at 4 p.m., I was told my room would not be available for 2-3 hrs. At 5:30 I contacted a guest relations person who found a room for me. The next morning I was awakened by the sound of drilling--thought it was next to my eighth-floor room, but was told the construction was on the third floor. Once again the guest relations person saved the day--she moved me to the eleventh floor which was quiet.

All in all, I was treated very well, but if I hadn't asked for favors, I would have spent a trying few days.

Wonderful stay at the Intercontinental

from A TripAdvisor Member
My wife and I spent 2 days in the end of July at the Hotel Intercontinental. Overall, we had a wonderful time at this property. The staff were always pleasant, and consistently greeted us with a smile. Everyone from the bellman, to front desk staff, to housekeeping, to telephone operators (always addressing me by name when calling!), were more than happy to answer any and all questions we had, and to do what they could to make our stay as comfortable as possible. The hotel itself is classy, yet not stuffy. It is wonderfully maintained, and the guest rooms are more than spacious (we had a standard King room). The location was ideal, as it was only about 5-6 blocks from the French Quarter and Bourbon Street. This made walking to everything very convenient, but kept us a nice little distance away from Vieux Carre when it was time to call it a night. If you plan to just partake in the French Quarter / riverfront attractions, having a car would almost be a handicap. Parking in the area is not easily found, is not too convenient, and can be expensive too (hotel parking is almost $30 / day). A cab from the intl. airport only costs $28 for 2 persons. We didn't dine at the hotel, as there are countless awesome places to enjoy the cuisine very close by. Also, although we didn't utilize the rooftop pool, it was nice enough for a downtown property, esp. considering that most other hotels in the area don't have that ammenity. The workout room is also definitely "above average." Overall, we had a great time, and will definitely recommend this property to anyone making the trip to N'awlins.

Hotel Intercontinetal is a great place to stay!

from ladycreole
My stay at the Hotel InterContinental was pleasurable. They really lived up to their reputation. The staff was extremely professional and helpful. The were particularly well-informed about the surrounding area and great at providing directions. The food in the hotel was excellent and much more reasonable than many other hotels of similar calibre. The only negative thing I have to say is the doors to the rooms made alot of noise when they were opened and closed. This hotel was exactly what you would expect from a AAA 4 diamond hotel (QUALITY)!!

fabulous! highly recommended!

from A TripAdvisor Member
What A Deal! $85 p/night on Hotwire.com. Beautiful rooms, hotel, everything. Staff was lovely and made our stay all the better. Only 3 blocks from French Quarter and fine dining. Only downside was the $29 per day valet parking (not inlcuding tip). We were told the only other option was to park next-door for $15 at the PanAm building but that we would have to pay in cash and there were no in/out privileges. The best solution we found was to park behind the hotel, at the corner of Poydras where there is a parking lot. There is someone on duty from 7am - 9pm, the lot is at a major road, and the cost is only $10 per day. There are no in/out privileges and you must pay in cash, but the walk to the French Quarter is short or if you prefer, the hotel is located on St Charles (so there is a street car stop 1 block away). Great stay for our anniversary!

Top Local Tips for New Orleans

Bourbon St. Really enjoyed a little bar on Bourbon St. called Krazy Korner. Was small but had a great classic rock band - we went 2 nights in a row. Also - if getting a Hurricane - go directly to Pat O'Brien's :-)

The Cable Car The cable car ran about every 15 minutes along Canal Street. We purchased an all day ticket which was something like $5 pp. We took a relaxing ride up to the Cemeteries and waited for the seats to be turned the other way to return to our stop at St. Charles & Canal. You could see the progress being made after Katrina to open up businesses and to repair/renovate homes. But our favorite cable car trip was heading towards the Mississippi River & getting off at the French Quarter Markets. Hopefully the rest of the cable car routes will open up soon. We would have enjoyed the route along St. Charles to the Garden district. This mode of transportation is highly recommended to tour the city.

Favorite Quick Bites! Best Po Boy - Mothers. Best Burger - Port of Call.

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Other names for InterContinental New Orleans Hotel

  • new orleans intercontinental
  • intercontinental new orleans
  • Address: 444 Saint Charles Avenue CBD - New Orleans - Louisiana - 70130 - United States
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