Hilton New Orleans Riverside Hotel

, New Orleans, United States
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Hilton New Orleans Riverside Hotel

4 star

Rooms: 1600

2 Poydras Street - New Orleans - Louisiana - 70140 - United States Hotel Website | 5045611500
1007 Traveller

Reviews - Hilton New Orleans Riverside Hotel

Great Getaway
Submitted by: Jerry Mcgee in 19/05/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Large Group/School
My wife and I were attending a conference and we had a great visit. The hotel staff was extremely pleasant, but the best part of the stay was the location. Close to everything we wanted. Very nice and convenient.

Historical Traveller Reviews of Hilton New Orleans Riverside Hotel

Do Not Recommend the Hilton Riverside

from A TripAdvisor Member
Recently stayed for 3 nights at the Hilton Riverside and was not impressed. The hotel staff were unfriendly at check in and when I got into the room there was no soap! I requested a quiet room, only to find out that there is a train that runs NEXT TO the hotel at all hours.
There's no escaping the sound of the train in this hotel. Also, the lines to check in were at least 10 people long most of the time. I found the room to be marginally clean, but not what I would expect from a Hilton. There must be better places to stay in New Orleans than this hotel. I'd skip it.

Hilton is a Great Hotel!

from wackyjack
We stayed at the Hilton on Oct. 24. We have stayed here several times before. We get comped rooms from Harrahs. The hotel is very large, but super nice. The check-in lines can be long when they have conventions.
The rooms are very nice with nice furnishings and a large TV (great for the hubby). We have always been happy here. We can walk across the street to Harrahs, and I feel save walking back by myself late at night. Will stay here again and again.

I can do my marathon in this Hilton

from A TripAdvisor Member
The Hilton Riverside is a nice hotel, at the top of a shopping mall, good service and huge, but "HUGE" come with problem...I got a room at the end of the hallway, everytime go to my room was like running a marathon, lucky for me I'm young, but I can see it will be a problem for older people.

It was a great experience.

from A TripAdvisor Member
I had a great time at the hotel, it was everything that was advertised, the room was great, the service was great, the employees were very courteous & caring. will stay again when visiting new orleans.

Stay at the Hilton!! Forget the reviews!

from NWLAteacher
My family took a long weekend trip to New Orleans last week for Labor Day. I had always wanted to stay at this Hilton and booked a good deal (thanks to AAA). But the negative reviews almost changed my mind. Thank goodness we stayed there anyway. It was wonderful. Checkin was a little hairy with tons of people in line, but moved remarkably fast. We first got a room on the 17th floor with a great view, but decided to move because of a noisy utility closet across the hall. No problem! We moved down to the 5th floor with an atrium view and everything was fine. The room was elegant (although a tiny bit small). But then, who stays in their room in N.O. anyway? The weather got rainy and so we simply walked down into the Riverwalk for some shopping and eating. That made the stay worthwhile in itself. It's a great location, wonderful rooms, helpful staff and close to the Poydras streetcar line that takes you right to Jackson Square. Ignore the other reviews, take a chance on the Hilton!

A MUST STAY for a No Hassle, Clean and Safe Vacation

from A TripAdvisor Member
We were at the Hilton Riverside for 4 nights this past weekend. We had an amazing time. The staff was very professional. I am so glad that we stayed there. The room was large and CLEAN, CLEAN CLEAN.

I make a strong point of stating this as while in the French quarter a lot of the hotels looked dirty. We even had dinner in a hotel restaurant in the Quarter and the bathroom was the hotel lobby bathroom, and it was so disgusting it was more like a porta potty.

We are frequent travelers and when we travel, we expect a certain level of cleanliness and professionalism at the place we choose as our home away from home. If you want a hotel filled with service people that will talk your ear off about the local attractions and old stories about the town etc, well you can go to Pat O'Briens and sit with the bartender for a drink and he will let you know everything. This hotel is very big, and yes set up perfect for a convention. We also had a marvelous view from our room and did I mention that it was CLEAN.

The location of the Hilton riverside is perfect. If you have been doing your homework about New Orleans, you will see mention of seedy neighborhoods, and to be careful. The Hilton Riverside is right on the Mississippi river, across the street from Harrah's and on the other side of the Hotel is the riverwalk. The riverwalk is a long beautiful stretch of a park like walk that starts at the Hilton and ends right at the foot of Jackson Square and the French Market. This area is very clean and we felt very safe in this area at all hours of the day and night. If you choose to walk north to get to Bourbon Street, you will find it to be a very generic city street. The beauty of NOLA can really be enjoyed via the riverwalk and then going right into Jackson Square.

Along the Riverwalk is the Aquarium, just a five minute walk from the Hotel, and if you did not feel like walking you could take the Street Car one stop to get there (although they may look at you as if you are a little lazy). The riverboat to the Zoo also departs at this point.
Both are beautiful exhibits and we did one on one day and the other on the next.

The walk to the middle of the French Quarter is about 15 minutes. No hills at all in town so the walking is easy. However, after the first day we opted to buy a Visitors Travel Pass for the public transportation including the Street Car, which we purchased right outside of the Hilton. There are two streetcars that we rode while in NOLA - the Riverside and the Charles. The riverside stopped right out side of the hotel lobby. It has benches and when we wanted to go into the heart of the French quarter, we would just go out to the stop, sit on a bench, wait for the next one, and then get on. It came by every 10 to 15 minutes. It is a very pretty ride, and what was great is that in the morning you could literally be picked up outside of the Hilton and then be dropped of right behind at Cafe Du Monde in the morning for the famous Beignets and Coffee. A secret is that there is another cafe du monde in the Riverwalk Mall that is attached to the Hilton. Therefore, you can get the great taste without the big crowd and if you are an early riser, you can run and pick them up and bring them back to your room as a morning surprise.

For buying souvenirs etc, the cheapest place we found was the French market, also right off the streetcar. If you don't see anything there, the items in the riverwalk mall are the same prices as any you woudl find in the Quarter stores.

The St.Charles Street car is about 3 blocks north of the Hilton.

While at the Hilton, we enjoyed the pool and Jacuzzi, which was a great place to just relax. We also enjoyed great air conditioning in the hotel with our own digital thermostat in our room.

We ate at Kabby's the hotel restaurant one night, and we had the most amazing steaks (the filet and the Kansas), they were awesome. After 3 days of eating cajun/creole/fried fish fish fish in town we needed a change, we did not sample any of Kabby's local fare, but am confident it would be great.

As for anyone that said that, they had problems with the Hilton all I can say is that we had some confusion over the rate of the room, which stemmed from the corporate side of Hilton and the Hilton Riverside more than compensated for it. Above and beyond in service.

This was our first visit to NOLA, just the two of us. It is definitely a town with a hopping nightlife; the open container law is anything you want in a plastic cup. So a little crazy at times in the Quarter. I am certain if I brought children with me, I would not want to stay in the Quarter. It would be like sleeping over a club/bar - boom boom boom all night.

The Hilton is definitely the best place to stay for location. We looked at staying at some hotels up by Lee Circle, and we are so glad that we did not because they would have been way to out of the way from the action. In addition, if you stay at some of the other "strip" hotels outlining the French Quarter, you miss the view and the feeling as if you are really in a little gem of a city.

Please keep in mind as you read the other reviews, people (including myself) are more likely to write to these sites or send letters when their had a bad experience. We had an amazing time and hope you get to really enjoy NOLA the way we did, and if we didn't stay at the Hilton, we would have missed out on a lot.

When you check in to the Hilton Riverside as the person at the desk to let, "Eric J. know his friends from NY sent you there." We told him that we would let everyone know how wonderful he and the staff made our stay.

Have a great time.

hilton new orleans

from A TripAdvisor Member
just spent three nights at the hilton,although i got what i paid for which was a big discounted rate,this hotel is a standard corporate hotel and the staff our cold,but the rooms were decently well appointed,however beware the room walls our paper thin and you can hear the guest very clearly in the next room.

i would most certainly in future stay at a hotel in the french quarters which brings out the charm of new orleans to its fullest,the hilton is more like a big huge hotel.

Great Hotel !!!

from A TripAdvisor Member
We had a wonderful time. Hotel was beautiful. The room was spacious.
Our room had real furniture (not generic hotel furniture) and was decorated nicely. The bed was great. The hotel being connected to the Riverwalk was nice and the trolley stopped right outside the hotel which made getting around easy. I would definiatly stay there again.

Beautiful but pricey

from A TripAdvisor Member
Stayed at the Riverside in August, 2002 for five nights. This was my first visit to New Orleans. The hotel is beautiful and so convenient.
Connects directly to the Riverwalk mall, across the street from Harrah's, an easy walk to Bourbon Street and the charm of being right on the Mississippi River. The price is steep but in line with most large, chain hotels and worth it.

Good location but noisey

from A TripAdvisor Member
We've stayed at this hotel many times on business and it does have a great location but if you are noise sensitive you should seriously consider staying somewhere else. The walls are paper thin, you can hear the phone ringing, people talking etc. in the next room. Not to mention hallway doors opening and closing all night. Other than that the rooms are ok although slightly below par for a Hilton. Stay in the towers if possible for the complimentary breakfast and afternoon appetizers. Very nice view atmosphere in the Towers lounge. Kabby's lounge has fairly disgusting food through, and if you are paying for a meal you should really eat outside the hotel. New Orleans has some great restaurants, none of which are in this hotel.

Top Local Tips for New Orleans

Mardi gras 2007 check out nola.com's parade page and print it out before you go for schedules/routes. bring a rain coat or umbrella! weather is un[redictable, 75 degrees 1day & 35 degrees the next. wear good walking shoes and prepare for them to get dirty. DONT DRIVE around town during parades. parking/cabs are impossible. stake out a spot early, &stand &wait. bring coolers of beer. bathrooms are tough to find but look for crowded bars. there are less crowds further uptown on the parade route. some top parades are: krewe du vieux, muses (feb15), endymion (sat feb 17), orpheus (feb 19) and Bacchus(eb 18). ON mardi gras day, do not miss zulu and rex parades. they start early (8am) - but, really is worth it. rex rolls down st charles av,stopping at gallier hall(old city hall) to toast the mayor and give a speech. bourbon st is insanely crowded, dont bring a purse. look for mardi gras indians! beware of "no cover": has 2 drink min @ $7/ea. dont urinate in public they WILL arrest you! have fun!

A restaurant to avoid!! Jean Lefitte, on Bourbon Street (above Tony Moran's) -- do NOT go there. It looks terrific, but the looks are deceiving The wait staff runs around like chickens with their heads cut off (and like they don't know what they're doing but they're going to run into as many people as possible in doing so!). The food is at best bland, and at worst, possibly sickening (my friend's pork chop was served bloody on the inside and had to be sent back for longer cooking). The menu is extremely overpriced, and it's all a la carte -- a $24+ entree should INCLUDE a couple of veggies; you shouldn't have to pay an extra $7.50 for some potatoes. And the appetizers are even more overpriced: $13 for 5 -- yes, FIVE!!! -- small musroom caps filled with the blandest crab (or perhaps that fake Krab stuff -- I'm not sure it was real crabmeat). The drunks at the next table saw our appetizers (and checked the menu prices) and had enough sense to run. A shame we didn't.

Great Todd English restaurant Go to the new Harrah's hotel for lunch at Todd English Riche. Fabulous


Other names for Hilton New Orleans Riverside Hotel

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  • Address: 2 Poydras Street - New Orleans - Louisiana - 70140 - United States
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"Great Getaway" - Jerry Mcgee

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