Doubletree Hotel New Orleans

, New Orleans, United States
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Doubletree Hotel New Orleans

3 star

Rooms: 379

300 Canal Street - New Orleans - Louisiana - 70130 - United States Hotel Website | | 5045811300
340 Traveller

Reviews - Doubletree Hotel New Orleans

1/10
Watch your credit card with this place
Submitted by: Carrie in 29/09/10
  • Age Group: 4150
  • From: United States
  • Traveller type: Business Traveller
My stay was paid for before I checked in. When I got to the desk to check in, the desk clerk asked for my credit card for a preauthorization. I asked her how much she would be preauthorizing, and the clerk told me $25.00. I was okay with that, that's the usual amount anyway. What actually happened, though, is the desk clerk authorized EVERY SINGLE CENT SHE COULD GET OFF THE CREDIT CARD. WIPED IT OUT. TOTALLY. I didn't have access to a computer to check on what was actually authorized until I left to go to the airport and could not use my card. I had to borrow money to get home on (thank god for good friends). Despite my repeated requests, detailed instructions, both written and verbal, this company refuses to release their hold on my money. BE VERY VERY CAREFUL WITH THIS BUNCH. The desk clerk has no problem apparently telling you one thing and doing another, and then once they've got you, they will do nothing to assist you. I'm grateful they couldn't get more money. I would run away from this hotel as fast as you can. They got me for a bit of money, they could potentially get someone else for a whole lot more.

Historical Traveller Reviews of Doubletree Hotel New Orleans

wish I had known...

from A TripAdvisor Member
My friend and I attended the AANP Conference and sayed at the DT for 4 nights. We arrived at night and there was no more hotel parking. We were told terrible directions to get to a public parking garage that was very scary for two young women to walk through at night. When we brought our bags into the hotel, the bell boy (old man) left our bags on the cart in the doorway UNATTENDED while we checked in. We came back and waited several minutes before he even noticed we were back, so all our bags could have easilybeen stolen. He only came when he did because wewere pulling the cart ourselves and then tried to persuade us to leave them in his care a moment longer---NO, I don't think so. He was very hositle about taking our bags up, and we were being nice but firm that we weren't leaving our bags in the doorway any longer.

The room was nice enough, seems like some remodeling was being done and some rooms were better than others. We were unable to get any sleep b'c the walls were very thin and we were put on a floor with agroup of delinquient kids that were being brought to NO on a conference of some kind. They were constantly slamming doors, running up and down the hallways and yelling. I called the front desk and asked for security but no one was ever sent. I finally stepped outside and them to be quiet, very politely and these kids only got worse and even tried to act like they were breaking into our doors, including the door attaching the next room. Still, nothing was done.

Finally on the last night, there were some more concerned workers and we were able to be moved to a different room with quieter, more responsible adults, but still even then you could hear much b'c of the thin walls and the poorly constructed doors.

When we left this morning, I finally saw security and they were discussing a serious accident that had happened on another floor. Anyway, if you have to, you could make it staying at this hotel, but our other friends at the hotel had similar problems. Other friends that stayed at other hotels near the convention center had much much better experiences particularly in the Hampton. Hope this helps!

Like a brand new hotel

from A TripAdvisor Member
Just came back from Nawlins...Jazz Festival is great! Stayed for the second time at Doubletree Downtown. There have been alot of changes since my visit last year. My room was fresh and clean. They had a new bed and nice new carpet. I would have agreed with most other comments but not anymore. The best part about this hotel is the location, next door to Harrah's and you can walk to the French Quarter. It's a must to have the cookie dessert....YUM

Way past its prime

from A TripAdvisor Member
After having stayed nearby at the International House (which was decent), this place felt like a dump. It's functional and accomplishes the basic tasks of a motel (yes, motel), but otherwise it leaves much to be desired.

The lobby and hallways are old. The rugs are very, very old and smelly.
The rooms are your basic Motel 6 decor. The toilet is the kind you would find in a public restroom. Functional yes, but not very classy.
There is no mini-bar. There is no free wifi. They charge $9.95 for wired internet access when so many better hotels these days provide wifi for free. They have very limited cable tv access. The International House had MTV, Discovery, HGTV, etc., and the Doubletree only seemed to have the network channels, CNN, MSNBC and a few more.

No complaints about the staff or service.

If the Doubletree were very cheap (it should be), I would have no complaints. But I paid more to stay there than at the International House which was much better. It's just a sad, old hotel.

Loved the Doubletree

from lhford56
My husband and I just spent 4 glorious days in New Orelans. It is a beautiful city and the people are wonderful. I would definitely recommend the swamp/bayou tour to get a taste of the real New Orleans. Also if you want a flavor of the original Orleans food try Mothers Restaurant on Paydouras street, you may have wait in line but it's worth the wait. We stayed at the Doubletree Hotel which is one block from the French Quarters. The hotel was fabulous.

Served its purpose!

from lovnlivnnalaska
We booked through Priceline and got the doubletree for 3 nights along with roundtrip airfare for half the price that we could find anywhere else. Nothing fancy about the room, but it was cleaned daily. All the staff was very helpful. We wanted to stay at the Doubletree because it was across the street from Harrahs. If we had known about the other casinos, we probably would have stayed elsewhere.

Mardi Gras 2004

from A TripAdvisor Member
Stayed at the Doubletree Lakeside for Mardi Gras 2004. Booked the room through Harrah's for a GREAT rate in late August! I think I actually picked their pocket! Anyway, the hotel is right across from Harrah's.
Good idea if you have $$$ to waste, but bad if you're stumbling back drunk from Bourbon street, playing blackjack and splitting pair 10s.
Too convenient when it's right across the street. The hotel is also close to the Riverwalk and all you need as a tourist. Security in the hotel was very good for Mardi Gras because everyone coming in had to have wristbands. Bad idea also because you couldn't make any new "friends" on Bourbon and bring them back. Oh well, I got a girl anyway.
The staff was very accomodating and supplied us with fresh towels without being called. Overall, great hotel, nice staff and AWESOME time at Mardi Gras! (p.s...I might be a little biased because as long as I wasn't passed out sleeping on the street, ANY place with a roof and shower would've been nice during Mardi Gras)

OK for the money

from wsteinhauer
Stayed Feb 2004 through Harrahs Casino. This was my second stay. Our room on 7th floor was OK, carpet was worn. Ice maker on our floor was broke, so I went down to 6th floor and noticed all new carpeting and mattresses were being installed. Maybe they are doing the whole hotel.

It is very convenient to the Casino and French Quarter is 4 or 5 blocks away. If you are a casino person, consider parking in Harrahs parking deck. It is free if you play. The hotel charges $25 a night.

WORST place ever stayed in.

from A TripAdvisor Member
Booked hotels though Expedia. King bed and gave notice that it would be late arrival (1030pm) and was traveling with two infants who would need cribs set up. Got there, no king beds left, gave us a SMALL double and it took until 3 am to find cribs and then they looked and wobbled so badly wouldn't put my kids in them. In morning ordered room service since we had been up most of the night waiting on cribs, that was suppose to be set up before we got there, just too tired to go out for food. When room service came, it was missing half the food and when we called the resturant people they called us liars; and don't eat anything else until a MANAGER gets there. We called several times, and it took about 3 hours to finally get a manager to come up. We ended up talking with the manager of the hotel and got a refund for the reservation. The staff were rude! and I couldn't believe they were in the customer service field. We travel frequently and by far the WORST hotel, if there was a negative listing I would give this a negative 5 listing. Room was dirty, small and smell was bad! I think DoubleTree should pull their name from this location, what an embarrasment! I love New Orleans and will return there but I will stay clear of this hotel.
Not family friendly. Just plain not friendly.

Stay here and walk everywhere you need

from A TripAdvisor Member
Being from the Big Easy and lovin' it, I return frequently. Please ignore the complainers of this hotel as the flushing sound mentioned is resolved by shutting the bathroom door and New Orleans is a party town, if there is a smell, there was likely a recent party. The staff are very pleasant and they can resolve your concern. And remember, when in New Orleans act like a New Orleanian... Relax and have fun!

Old and Smelly

from A TripAdvisor Member
I travel to New Orleans frequently and this has to be the worst hotel I have stayed in. I am not sure when the last renovation was on the hotel but it had to be from the 80's. The smell in our room is hard to describe, it was something I would call Old People Shut-in Musty. I will say the room appeared to be clean but unfortuneatey this was not a smell that would wash away. I even tried air freshner. The ice from the ice machine made our water taste like the smell in the room.The room had two double beds that were comfortable but the room was small. The bathroom was extra small. You could not even get in the bathtub without shutting the door. It's close to Harrah's however it is quite a walk across Canal street to Bourbon. We were harrassed at the corner, right outside of Doubletree trying to cross Canal. When you do cross Canal it is very dark at this point and you have at least two blocks down Canal that you must walk through at night that seem to be questionable. If you are only going to Harrah's this location is great, if you can stand the smell. If you are going to Bourbon, stay on the French Quarter side of Canal or stay somewhere with a Shuttle to the Quarter.

Top Local Tips for New Orleans

Take advantage of Public Transportation! Parking is a problem. We took advantage of the Streetcar and taxis and left the car back in Dallas. Of course, if you're going to the French Quarter, you want to spend most time walking anyway. We would have been miserable trying to find parking spots, or paying for parking at the hotel. It was well worth the $30 cab fare from the airport.

Lots to see and do. Take the shuttle between airport and downtown for under $15 or share a cab. Don't need a rental car. Parking is irritating. Walk to everything. Do the city tour and the Katrina tour. Harrah's is a great casino especially the poker room.

Free Parking Parking is expensive in downtown New Orleans and the French Quarter. Harrah's will validate your parking for 24 hours if you play for 30 minutes. I played twice and got two days' parking paid for - plus I made a profit at the tables!

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Other names for Doubletree Hotel New Orleans

  • new orleans doubletree
  • doubletree new orleans
  • doubletree hotel new orleans
  • Address: 300 Canal Street - New Orleans - Louisiana - 70130 - United States
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