I do not recommend even thinking about staying at this hotel. I made a reservation on a Tuesday afternoon through the front desk clerk. I was never told they had a cancellation policy or that it was "black & white" that if you didn't cancel by 4:00pm they WOULD charge your credit card for the room. We had to cancel the reservation later that evening , 8:00pm at the latest, because my sister was snowed in and wouldn't be arriving by train the next morning. It was then that my wife was told that we'd be charged for the room. I called back the next morning, talked to the same person I'd made the reservation through, and she ADMITTED that she never told me about the cancellation policy. She also admitted the hotel WAS NOT sold out that night so they didn't lose any revenue due to my reservation. I had to speak to her manager to try to get a refund which I finally reached two days later. The manager refuses to refund my money even though she's been made aware of the circumstances and that the clerk failed to do her job properly. I've tried to resolve this with someone above her but all I get is the run around. According to the manager, even if you cancel your reservation after 4:00pm "they still hold a room just in case you change your mind". Therefore if they claim to be sold out it may be that there are vacant rooms being "held just in case". Or they rent those rooms being "held" AND ALSO CHARGE the guests that cancelled after 4:00pm. If you take the #rooms actually rented + #rooms "held" + #rooms unable to sell + #rooms not rented it should equal the number of rooms in the hotel. If the total is greater then they have charged someone for a room they actually didn't hold. If you've been charged like I have been this might be worth looking in to.