Sheraton Indianapolis Hotel and Suites
Reviews - Sheraton Indianapolis Hotel and Suites
- Age Group: 60 +
- From: United States
- Traveller type: Retired
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Historical Traveller Reviews of Sheraton Indianapolis Hotel and Suites
STAY AWAY!from A TripAdvisor Member
Front desk refused to help us and some guy who works in the boiler room tried to pass himself off as a security guard until we asked him for some ID.
Stay far, far away.
ve stayedfrom Bellesie
The good: It's attached to our office building there so it wasn't a far walk, and it was attached to a mall.
Checked in and went to the room, I always check the sheets first thing. The sheets were stained and gross and had hair on them. I looked around the room and the carpet was stained and had holes in it and the hand towels in the bathroom were stained too. I went down to the desk and asked for another room. They apologized and sent me up to the floor where their Starwood preferred members stay. So, again, I check the sheets. There's stains on these too, and a crusty spot to boot. I called the front desk and told them and they sent someone up to change the sheets. I went to sit on the couch to wait, and there were white smears/crusties on the couch (it was blue and very obvious). Grossed out again, I decided to suck it up and grab a towel to throw over it. The towels had rust spots all over them. The carpet again had stains, and the overall condition of the room and hotel was bad. Stains all over the hallways, spray paint on the wall paper, peeling paint, rusted fixtures, and even the tissue box cover was dirty. Oh, and the handle for the bathroom faucet spun all the way around and came off.
Can't comment on the restaurant because after seeing the condition of the rooms, I didn't want to eat there.
I thought they would have the comfy beds (they used to have one in the lobby according to a coworker), but I could feel the springs in the mattress. I wanted to check out and change to a Marriott that was close by, but if you check out early they will charge you $50.
The staff was apologetic and asked what they could do when I was checking out, I told them of the issues and they said they'd speak to housekeeping. When I go to visit again, you can bet I won't be staying there. At $159 a night, I definitely expected more.
t stay againfrom LouisvilleKyJmorgan
Nice hotelfrom Deborah13426
Comfortable but basicfrom Janie C
Most enjoyable stay!from A TripAdvisor Member
A little outdatedfrom Mugsydogg
I also could here every conversation the guy in the next room had. I dont know if the guy had a loud voice, but regardless, the walls are thin. Overall, for the money, you don't get what you paid for. They need to "refresh" that place and bring it up to Sheraton standards. On the plus side, the customer service was great and friendly.
Very Nice Hotel, Great Locationfrom roskee08
The room was very nice. We were on the club floor so I cannot comment on the other rooms, but it was a comfortable, updated room with good space. The bathroom was a bit oudated but it was clean.
Room service was fast and the food was good. As mentioned in previous reviews, there was a skybridge that allowed you to get to the mall in all of five minutes. Dining varied from fast food to other restaurants such as PF Changs, Maggiano's, etc.
Another nice feature is that guests can walk next door and work out at the Bally's gym, free of charge (note: be sure to bring your own towel!).
The hotel can also arrange shuttle service to the airport via Carey Limousine for a very reasonable rate of $24.
There happened to be a big tennis event at the hotel the weekend we were there, but the hotel never felt overcrowded and we did not feel neglected as guests. All in all, it was a very nice experience and just a I would expect from a Starwood property.
s Paradisefrom TMS-B
We did have to request extra towels since our room which slept six was only provided with three towels. Likewise we had to ask for more coffee and more cups. Five women need their coffee. Especially when they have to compete in a tennis tournament. But those are only minor complaints.
The staff was friendly and helpful and check-out was speedy. We did have a charge for water which we didn't use but there was no problem getting it removed.
The best feature of this hotel is the 2nd floor walkway to the Fashion Mall. It appeared to be an upscale mall with lots to offer. Unfortunately we didn't have much time to explore. But the Cheesecake Factory is in the mall and a great place for dinner.
All in all, I would recommend the Sheraton and the Keystone Crossing area. There are tons of shops and restaurants in the vicinity as well as three tennis facilities within close proximity.
Everything possible was done for the participants in the USTA Sectional tennis tournament but I believe that we would have had good service regardless. If I ever go back to Indy I'll head for the Sheraton.
Nice Suite + Free Breakfast = Good Valuefrom Buccos
Top Local Tips for Indianapolis
Don't use cabs! The limousine services are much less expensive than the cabs from the airport. The Ground Transportation Center is located directly across from the A concourse and you have a variety of options available to you there. A limousine ride to the other side of Indy is about $24 dollars. A cab ride for the same distance is almost $60.
Rock Bottom The Rock Bottom restaurant is great! They put a special twist on all the standard home cooking favorites: jalapeno macaroni and cheese, and fish n' chips made from salmon. Their homemade brews are great too.
Stay downtown Stay in a downtown hotel, park your car and walk around the city.
Other names for Sheraton Indianapolis Hotel and Suites
- sheraton indianapolis hotel
- sheraton indianapolis
- indianapolis sheraton
- Address: 8787 Keystone Crossing - Indianapolis - Indiana - 46240 - United States
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