Pheasant Run Resort and Spa Hotel

, St. Charles, United States
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Pheasant Run Resort and Spa Hotel

, St. Charles
4 star

Rooms: 473

4051 East Main Street - St. Charles - Illinois - 60174 - United States Hotel Website | | 8004743272
208 Traveller

Reviews - Pheasant Run Resort and Spa Hotel

8/10
Nice Family Getaway
Submitted by: Cynthia Debartolo in 05/10/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
We truly enjoyed our stay at the Pheasant Run Resort in St. Charles, Illinois. The amenities were great, including the play that we saw. The only problem was that they closed the main pool the last day we were there. The brunch was great (actually was a little better the last time we were there), but definitely worth going to.

Historical Traveller Reviews of Pheasant Run Resort and Spa Hotel

Stay Away

from A TripAdvisor Member
Booked a room for our 10th anniversary celebration.
arrived at front desk to check in, was left standing for more than 10 minutes before anyone cared to assist.
Once in the room ( we asked for a non-smoking room ) it smelled like a chimney. asked for a new room and the same thing, smelled terrible.
went to dinner at the restaurant and the food was only ok nothing spectatcular, the price was spectacular (overpriced) though. at nite thought we could have some peace and quiet, no-way, walls thin as paper. when management was asked to quiet down a very noisy neighboring room after midnite, no response for over an hour, finally after multiple calls security came to room and did nothing. called management next morning and response was oh-well what can i do about it. worst hotel stay ever!!!!!
better off staying at Embassy suites. less expensive but customer service 5 star.

love/hate stay

from MALouise
My husband checked in, but put us in the wrong room. Which, is not that big of a deal. I think it may have been an upgrade. We were in a tower room, these were in the middle of the hotel/resort and have been redone. The room was on the larger side, with black and green decor. Something one would see in a downtown Chicago hotel. It did have a micro/ref which was nice.

We got a package, and with the price the children could make crafts downstairs. This was an area known as Bourbon St. (This was set up like a New Orleans French Quarter) There were 3 pools, we didn't have time to go in them, but they did look rather warm. Many people were swimming outside in Feb in the one indoor/outdoor pool.

We did leave to eat that night, when we returned we could NOT find any parking. My husband told the clerk, in which he was told "You will just have to try to find something" So, he had to circle the whole area for a half hour.

The shower didn't drain well, and the pressure was not the greatest.

The Sunday brunch 28.00 per person was pricey, but lovely. Good food, and a LOT of it.

Overall, it seemed to me a lot like an old cruise ship on land. Lots of things to do, but lots of updating to be done.

Busy place.

from ParisRain
Stayed here on business over a weekend. They booked three conventions including ours. The place was so busy that from noon to 3PM the main hallways were pretty congested. The pool is pretty neat as its both indoor and out - heated year-round so you can swim outside even in the snow. However, it's right next to the busiest hallway and there was no way I was getting in with all those kids. The food is very expensive and nothing to write home about. We stayed in a whirlpool suite ($$$) and the bed was so bad - wow. We got the room for free but if I had been paying for it, I would have switched to more updated room. The bed springs dug in to me the entire time. (ouch) The shower is a little silly too. "Walk-in shower" - sounds nice. Too bad there's no shelf in it. Instead you have to WALK to get your shampoo and soap, right into the cool air! Weird.

I did like the hotel itself though. There's lots to do. Check out the little art gallery above Bourbon Street. A hidden adventure. They also have tons of onsite entertainment. Instead of being built UP, this hotel is built OUT and sprawls every which way. Lots to see and do. Good service.

Stay Away From This Train Wreck of a Hotel

from A TripAdvisor Member
This was the worst nite stay at a hotel you could ever imagine. The room we had was supposed to be a king/suite. The walls are so thin that you can hear the people talking and the TV from the next room, so clear that they may as well be in your room. When we went to address it with the hotel manager, the teenager did absolutely nothing until he left later that night. We were later moved to one room, which had the same layout and same noise problems. We were moved to a third room after midnight, only to not be able to sleep with a bed and pillows that the should have been replaced years ago. The Harvest Restaurant was way overpriced and the service seemed to be uneducated towards the idea of good service, but it was so empty that they may already know about the problems.
The Pheasant Run used to be a great place to have a meting and a nice breakaway evening. This is no longer true.

Loved it!

from A TripAdvisor Member
My boyfriend and I decided to stay here for a night and it was really nice! While checking in, we were notified that we were being upgraded the Executive Suite! The room had two seperate levels!! One of their restaurants, The Harvest, has really great food! We went and saw Michael Winslow at their comedy club, Zanies, which was very entertaining. They have 3 pools, golfing, shopping, food, two lounges, a theatre and activities for the kids. It is hard to find anywhere more perfect! I definately recommend it. I was so pleased we even purchased a gift certificate for my boyfriends parents as a Christmas gift!

Nothing special

from jill052
My husband and I needed a place to stay while he took care of some business in St.Charles over the Labor Day weekend.
We stayed in a room there for 4 days. It wasn't a "Tower Room." Our room was in the "B" building which was a wing. We had a small pool but it was very busy as expected over the holiday. However the kids running up and down the brick walk right outside our room into the night was very disruptive. My husband tried to talk with them but it didn't help for long.
Our room had a window that looked out into a hallway that had been enclosed so we had to keep our drapes pulled ALL the time or people could look in as they walked by. This made the room VERY dark! I only opened the drapes to take the photos.
The wall air conditioner was VERY loud and rattled like crazy. My husband thought the motor was on it's last leg. We had a terrible time hearing the tv with it on.
The bedspread was fairly new and it looked like the carpet wasn't too worn but it was very soiled! A few large spots by the closet and several going into the bathroom. The furniture was dated but in fairly good condition.
The bathroom had a coffee pot and the usual soaps, shampoo, and lotion but there was tile that was cracked. The tub seemed worn but clean. I was a little concerned about use of the tub mat provided. It looked very soiled but I thought perhaps they'd tried to clean it with bleach,etc and maybe the stains just wouldn't come out.Of course, that would be a clue to replace the mat. I didn't use it . I guessed that the maid would take it when we left and replace it with another and then clean the mat in some way that the hotels do such as bleach or replace it completely. My husband and I were supposed to just stay 3 days and checked out the morning of the third day but by noon we were informed he'd have to stay another day. When we called to ask about staying another night, they said they had just cleaned our room and we could just have the same room back. When I went into the bathroom, I saw the exact same mat (I know the stains couldn't have been exactly the same on another mat!) in our room which they thought different people were going to be staying !!
Also, we needed to use the internet and there's a charge of $10. You can use it from noon of one day until noon of the next for your money.
We also had a terrible time finding a parking place and had to walk a long way to our room. I'm sure this doesn't happen very often but when they have a full hotel, they don't have enough parking places. When we left the next morning we saw that some people had to make their own places to park.
The grounds are pretty and well taken care of but I think perhaps more time and $ needs to be spent in the actual rooms.

Mixed feelings

from tsmdlm
I really have mixed feeling about this property. I loved the pool and so did my kids. However, each day we went to the pool the towels were gone. I requested more be brought and they always were in a timely manor but it bothered me that EVERY time we went they were out. I guess this wouldn't have been such a big deal but it was very hot outside and the lounge chairs are black and you need a towel(s) before you could sit on them or risk burning your behind.

The staff at the resort was friendly. However when I called and tried to book this hotel and alter my reservations I was put on hold for very long periods of time and then rerouted back to the front desk to ask if I wanted to continue to hold. This happened on 3 different phone calls and I was told they experience high volumes of calls during that time...if that's the case, hire another person to answer the phone.

We were there at the beginning of the week so not much going on in the way of shows or the comedy club, they are only operating on the weekends it seems.

At any rate, I'd give it a try again but would hope for a little better stay.

t stay in a Tower room

from A TripAdvisor Member
Very noisy room, heard all the commotion in the room next to us at 2:30 a.m. and at 5:00 a.m. the next night, plus noise from the hallway. The beds were uncomfortable and so were the pillows. The tub faucet leaked when the shower was turned on so there was hardly any water coming out of the showerhead. The sink faucet was bad too. The room was reasonably clean and the housekeeping staff were efficient. We knew other people who stayed in other parts of the resort and had no trouble. They are currently renovating the Tower so stay away until the rooms are done!!

Great Country Getaway

from JulesTravel
We have visited St. Charles Pheasant Run on many occasions, including the fabulas New Years Party twice. I highly recommend this great away spot only one hour's drive from the city. The pools, staff & service are all terrific and a great value as well. The surrounding area of St. Charles is very quaint and feels like a true getaway w/the lovely river area and great shopping. Reserve a tower room overlooking the golf course - great view!

Great place for a weekend getaway

from A TripAdvisor Member
My husband and I are returning in April for our fifth stay (in the past 12 months) at Pheasant Run. We go for one night getaways. There is so much to do right inside to resort. Golf, Zanies comedy club, theater, great restaurants and bars. We love it and have a great time every time we go. The rooms are clean and well appointed. The staff is friendly and helpful. If you go, stay a Saturday night and go to the Sunday Jazz Brunch the next morning.(It is awesome) Book a package, you get a great deal.

Top Local Tips for St. Charles

Make time to go to downtown St. Charles I only had 2 hours to spend in downtown St.Charles and I would have liked an entire day. Also, dowtown Geneva (about 5 minutes away) is WONDERFUL! I really loved it! Need a little more time- too many shops too little time.

Romance or family - it's all good! Besides the wonderful variety of things to do at the hotel - St. Charles and Geneva are both close. They are both lovely old towns on the beautiful Fox River. It would be very easy for a romantic couple to spend a long weekend experiencing those towns during the daytime and the hotel at night. It would also be a lot of fun for a family - 3 pools!

Getting Around There are taxis that will pick you up and drop you off at the nostolgic area.

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Other names for Pheasant Run Resort and Spa Hotel

  • pheasant run hotel
  • Address: 4051 East Main Street - St. Charles - Illinois - 60174 - United States
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"Nice Family Getaway" - Cynthia Debartolo

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