Historical Traveller Reviews of W Chicago Lakeshore Hotel
This hotel is fun.
This is a fun hotel. Firstly, children are treated perfectly there: games, cribs, a child menu -not on paper but in the whatever/whenever-. Secondly, the staff though a bit condescending are like extra in a 007 movie: the whole place is very very amusing with humorous reformulations (a bellman is a welcome ambassador), original decor. It is relaxing to be in a place which is so different. The rooms are not big but they are very comfortable. Service was fantastic and prompt.
Will go back there and to all Ws anywhere.
too much 4 too less
from A TripAdvisor Member
Well i checked in 6/24/04 and to my suprise the rooms were too small. I thought it was gonna be bigger. They stated online that i could get a rollaway bed or the room came with a chiase lounge but they lied. I had a double room occupancy with 3 people sharing it! the sink was stopped up when we arrived and I honestly believe that the comforter weren't changed daily. I had a 3 night stay there and won't be back. the charge was reg. 435 a night, luckily I used my govt. discount wich made the room 150 a night- I still won't be back!
Stayed 4 nights at the W. Room in terms of design and comfort is superb, although may need some extra lighting for the color scheme makes the whole room dark. I love the the bathroom very stylish and different. I wish I can say the same thing about W staff. Most of the staff has no style or panache. The staff at the restaurant does not have their act together. On our first stay our foodserve looks untidy (black pants is fading, looks like it has not been wash for days.) to make it worst he switch our bill with another customer. The other customer was peeved. It seems that eveyone including people hanging out on the lobby tries hard to be cool and hip. Well they all tried but fortunately did'nt quite make it. Overall it is a good hotel. It's just the staff need some training how to run a sophisticated hotel,.. like Hotel Monaco.
Cold showers only
from A TripAdvisor Member
Recently had a very unpleasant three-night stay at the W. On the first morning we noticed that we had no hot water in the shower or sink and almost no water pressure. After a cold shower and shave I complained to front desk who apologized and promised to have the problem corrected.
The next morning the water was still as freezing as the day before.
This time I spoke to both a supervisor and manager, both of whom apologized and again assured me that the problem would be fixed.
Needless to say, the water was again cold the next morning. When I asked for a refund the Hotel informed me that this was not possible because I had prepaid for my stay (!!!). I was given enough "preferred guest" points for a free nights stay but I still believe that I should not have to pay over $250 a night for a hotel that cannot even provide hot water.
from A TripAdvisor Member
Ten our my girlfriends stayed the weekend for a Bachlorette Party. Most of us had mixed reviews. Each room has something wrong with it, yet it was still fabulous. As I stated we had a Love/Hate Relationship with The W Hotel Lakeshore. Love: The decor was hip, the beds were O so comfortable, the view is the best in Chicago. The hotel is clean and provides everything you need. Just being there makes you feel very sexy. Hate: The rooms are so dark, you can't find anything you are looking for. Girls beware of trying to put makeup on. Our sink was constanlty clogged. One of the 3 rooms wasn't ready for check in until 7PM. The staff at the restaurant was very unorganized. I'd definetly stay again, considering it is the best hotel I've stayed at in Chicago, but next time I'll pack a flashlight.
Love those W beds
from A TripAdvisor Member
What a great hotel!! The beds are wonderful, you might not want to get up in the morning. All the staff I encountered were friendly and helpful. The bar aka Living Room was a fun place to hang out with friends and have a drink or two. The food wasn't bad from the bar menu, didn't make it to the restaurant. Like some other reviewers said this really isn't the place to bring kids as it does have an adult atmosphere. Do yourself a favor and splurge for a lake view room. You can take a shower while looking out over the lake. The hotel is only a short cab ride away from anything in the city. Like most W's the halls are a bit dark as are the rooms but it just helps to add to the atmosphere of the place. I love all the W hotels I've stayed at but I think this one is my favorite. The color scheme in the rooms are relaxing and romantic, lots of black, tan and red. I'll be back.
A much needed "Girls Weekend". First time in a W. Now we understand what all the rave is about! We had a ball. Super hotel! Definately different than any other place we've ever stayed. Not for all travelers, though. Funky, sexy, chic, loud music, busy--fun fun fun!! So far from our lives as young moms with 3 young children at home. We traveled for a long weekend Nov. 7-11, 2003. I highly recommend this hotel. GREAT STAFF-very personable and accomodating. Book it-you'll be glad you did!
The W Lakeshore is a wonderful hotel, though certainly developed for a certain crowd. This, as are most W hotels, has 20-35 year-old, affluent people in mind as its clientele. If you prefer more traditional luxury like the Four Seasons or Ritz-Carlton, or are traveling with a family, do yourself a favor and do not stay here. You will not be happy.
My girlfriend and I stayed here one night to relax, we go to school in Chicago, and both of us loved the hotel. To feel comfortable in the public areas of this hotel, dress well. It is a very chic styled hotel, though not cheap or cheezy. The lobby turns into a night club atmosphere at night.
The service we received was as good as I have ever experienced at a Park Hyatt or Four Seasons. We checked in at about 7 PM on a Saturday evening. The SPG line was quick and we were upgraded without question.
At breakfast the next morning in the Wave restaurant, we had free continental breakfast, but our waiter gave us the entire menu for free.
The rooms, undoubtedly are small, as the hotel is a converted Days Inn.
Nonetheless, they are wondefully furnished. The bed, as in most Starwood hotels, is second to none. The hotel certainly has the best view of any hotel in Chicago. The bathrooms are very cool. There is an Asian, wood-paneled, sliding door and nothing surrounding the shower (makes for a very nice morning shower with the girlfriend ;) ).
Check-out was a breeze. So, all in all, I thought it was a very cool hotel with excellent service. Though, again, I caution you in choosing this hotel. The rooms are far too small for a family. The bathrooms are not cool unless you're traveling with someone you feel comfortable being naked around. Also, the night atmosphere is certainly not for small children or adults who prefer a more laid-back atmosphere. But, if you like a hip place and to hang out with the in-crowd, chances are you will enjoy this hotel.
W Hotel Lakeshore Terrible
checked into the W lakeshore on thurs. nov. 6th...I have always been a very big fan of W Hotels, unfortunetly, this W Hotel along with the two before this, were absolutely horrible...I had reserved a superior king room for three nights at the W Lakeshore. The lobby was nice, but it ended there...when we exited our cab the attendants stood there as we lifted all of our bags out of the cab by ourselves and opened the door to the hotel as they stood and talked to each other...the rooms are incredibly small, they are run down, dirty, smell, and are very loud...for the amount of money they charge it should be a crime. It is basically a holiday inn express that has been painted with odd colors and had a large W slapped on it...on friday morning I spoke with a manager who allowed us to check out two days earlier because of all the problems...we switched to the Penisula Hotel (what an amazing hotel, i'm here right now)...Overall, W Hotels have gone way downhill, the lakeshore is a total rip off and so small you can't get out of your own way...they charge a gratuity on the mini bar of 20% (i have never seen that before, nor did a waitress pop out of my minibar to serve me a drink). The rooms are disgusting, they smell and are very loud...I really did love W Hotels, I don't know what has happened, but spend your money elsewhere, this hotel is expensive and you don't receive anything but dirty, smelly, loud rooms with an extremely rude person at the WHENEVER WHATEVER desk...I truly would not recommend this hotel. Thanks to the manager of the hotel for allowing us to leave after being there only 10 hours...that was the best part...for a few dollars more you can stay in hotels that are 50 times better...even a few dollars less you could probably get more...shame on W Hotels for ripping people off like that. I will never stay at a W Hotel again...Whatever happened when Starwood bought them has been a HUGE mistake...
The W is wonderful!!!
As the owner of a Spa my days are filled with taking care of others. I needed to be in Chicago the week of Labor Day 2003 to attend work related classes. So, I thought I would leave a few days early and have some "Me" time. I love the water so I looked for a hotel that would position me perfectly to take advantage of the lake. Well, I found it! The W Lakeshore is right on the Lake and is a stones throw from Navy Pier. I booked a room with a view and watched people night and day walking, biking and swimming. My room also had a perfect view of the Navy Pier Ferris Wheel. It was beautiful. When I arrived in Chicago my bags didn't! This has never happened to me before and I was stunned. [Note to travelers--don't fly ATA.] Once I arrived at the W I just made it in time for my pre-scheduled facial and massage at their spa. At first I was taken aback because when I spoke to someone on the phone I asked if she was their "spa director" to which she replied "Yes". Well, the "spa" consists of two rooms inside the gym! The check in desk is an x-hotel room with a computer and phone. But, after having the services [which were top notch] I realized that 'size doesn't matter'! A good spa experience is more of a feeling anyway. So, on to the hotel details. This is an 'uber-Urban' hotel. Super cool. But not snobby in any way. One warning however, if you have work to do which requires leaving your room early, be warned, the beds are SOO comfy you might miss all your early appointments! I have fallen completely in LOVE with the rooms at the W. I noticed how every design detail is square/cubed and was surprised how comforting that was. The shower is unique and incredible. They supply you with a CD player which I thought, "Great, I didn't bring any CD's". Not to worry they also supply you with a CD for your listening pleasure that is available for sale in the shop downstairs. So here's what I did. I ordered room service and a bottle of wine, put on the groovy CD, hopped into the shower--which has a rainhead!--and gazed out my window [from the shower!] out onto the gorgeous lake!!! Oh, did I mention they also give you a TEDDY BEAR! I LOVE THIS PLACE!!! Since I didn't have ANYTHING upon arrival, the W provided me with everything I could have wanted or needed to be clean and comfortable. When I left, I left behind a note which said, "It's so nice to feel taken care of. Thank You for a Wonderful Experience."
Top Local Tips for Chicago
Best Places For Dining, Nightlife & Hotels
Our family owns several upscale restaurants in Florida. We enjoy Dining & Nightlife. Found the best sushi at a restaurant called "Japonais." You have to wait weeks for a Saturday night reservation. Thus, we ended up there on Sunday. It was great because it was not that busy on Sunday. Thus, the service was exceptional, the food was the freshest ever. Must see the downstairs bar area -- very trendy and beautiful. We also went to another on NORTH Pier called Delacosta. The ambiance was great -- beautiful on the river. Recommend both of these restaurants. For fun for every age -- The Redhead Piano Bar. Hotels -- The Drake, The Ritz, The Conrad Hilton & Towers, The Peninsula, The Hotel Intercontinental.
Save at the Museums
Don't forget your membership cards for museums that may have reciprocal arrangements with your local museums. We didn't have to pay to get in to the Children's Museum at Navy Pier because we are members of a local Children's Museum with reciprocal arrangements.
If the concierge isn't available, or doesn't give you any options you would consider, take a trip to the Bliss Spa and ask the staff there what their recommendations are.