W Chicago City Center Hotel
Reviews - W Chicago City Center Hotel
Read 659 additional reviews of W Chicago City Center Hotel at TripAdvisor.
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Historical Traveller Reviews of W Chicago City Center Hotel
The best part of the Windy City is the W City Center!from A TripAdvisor Member
The next time I visit Chicago, I'll be sure to stay at the W City Center.
had a great stay!from A TripAdvisor Member
Chicago W- Better than expectedfrom cdfev
This hotel (like the other Ws) is dark and has a real "cool and hip" feel to it. At the age of 50, I am somewhat beyond being hip but I enjoy the feeling that I am cool for staying at the W.
I enjoyed this hotel and would return. The desk personnel were very nice and recognized my Starwood Platinum status. They also gave an upgrade to my friend that was traveling with me. The lobby is very nice and has the usual W living room feel but this time with more of a classical library appearance. The drinks are quite expensive.
The room was very nice and had a sitting area. There were 2 baths. There was no problem with cleanliness. My friend's room was also very nice and had more than enough room for his belongings. The beds are very comfortable. The rooms were quiet.
We did not try the restauants.
Loved itfrom A TripAdvisor Member
The room was small, but comfortable. Loved the building, the lobby and the exercise room. As a female travelling alone, I felt comfortable and safe the entire time. This was not the case during a previous trip at a different hotel.
The service was impeccable. I have never been so impressed with service. From check-in, to the concierge - the staff was amazing. I don't think I will be able to stay anywhere else when visiting the Chicago area.
I very highly recommend this hotel.
Complete disappointmentfrom A TripAdvisor Member
Hoping to some kill time by doing something fun, we went to the concierge to ask about the bus tours. He was not very helpful and didn’t seem very knowledgeable about what is offered. I told him that I was interested in the Double-decker bus, but he kept insisting that the free trolley would be better for us. I really wanted a narrative tour and told him so. I asked him where to catch the bus and he said, “out there in front of the Sears Tower.” Well, directions and street names would have been more helpful since I was not at all familiar with the area. We ended up asking people on the street for help in finding the Tour’s payment center and bus stop. I spent $50 on the not-so-good tour in order to kill time waiting for our room to be cleaned. The tour company over sells their tickets so we waited in the hot sun 45 minutes for the 3rd bus to come by before there was enough room on the extremely over-crowded bus for us to get on.
We returned to the hotel at 4:30. The lobby was completely crowded and reminded me of a campus on the first day of college. I waited and waited to get to the front desk. While waiting, the concierge noticed me standing there and came over to ask if he could assist me with anything. I told him I was still trying to check in. He was a little surprised because he thought we had already checked in. He brought 2 bottles of cold water for us while we waited (we were a group of 3). Finally I made it to check-in (15 minutes waiting) and, again I was told my room was not ready. I complained and said that this was unacceptable. The clerk left and returned a minute later and told me the room would be ready in 4 minutes…they were doing a final walk through to make sure the room was clean. He said that several people checked out late and the housekeepers were not able to get in to clean.
I went to the business center to check my email and then we sat and sat and sat out in the busy lobby. Finally, I stood in the line again to check the status of my room that was promised in 4 minutes. By now, it is 5:15. It was apparent from the conversation with the couple in front of me that they were experiencing the same problem. Finally a 3rd person was helping me; again I am asked my name. I was furious. His apology did not seem genuine. I mentioned that I was paying $250 for essentially what is supposed to be 9 hours and that my room was not available for more than 2 of those hours (not counting the promised early check-in, and told him that I spent $50 on the tour to give them time to clean the room by 3:00. He offered to reduce my bill by $30. I told him to not bother. He then said he could take of $40 and that was the best he could do. I again told him not to bother. That if all that the W could do for this kind of snafu is to reduce my bill by $40 than forget it…I’d rather pay full price but I would never be back. He said, “okay, that is your choice.” I was really wanting to hear a sincere apology more than anything. Okay, finally we get a room key. We enter the room and...Wow! The floors were not vacuumed. There was obvious dirt everywhere. I called the whatever/whenever number and demanded that someone come with a vacuum. The “Head Stylist” (housekeeper) came to the room and looked around. She insisted that she was there when the housekeeper vacuumed so she knew that it had been vacuumed. I told her that I would not dispute her but that the floor is clearly very dirty. I asked if they vacuumed in the dark and she said no. She pointed to an area behind the front door to show the vacuum cleaner mark as proof that the floor had been cleaned. I said to her that we would just pickup the dirt ourselves because we were tired and I was already upset. She finally acknowledged that the floors were very dirty and said that they were rushed so maybe they didn’t do a good job. They finally vacuumed the floor. The Head Stylist offered to send us on a complimentary boat ride. I declined because we already had plans. She then offered us a complimentary meal at the We Ristorante and offered to still take off the $40 that I had refused earlier.
Other complaints: There was a dirty towel in the bathroom! A huge brown streak down the folded side of a white towel. Yuck! The dark purple blanket was dirty and hairy. The very small closet was almost impossible to open. The knob would not turn so we had to yank the door open with all might. The $9.95 internet (web TV-like) service was a total waste of money. It was very slow and extremely limited. Phone calls were $1.50 local and $2.00 for using the 800# for the calling card. There was no liner for the ice bucket. The view was horrible. Nothing but the L-tracks, the top of the roof next door and construction work down below. The L train was very loud. The entire hotel was very dark. The location was not very good for a leisure trip because it is too far away from Michigan Ave. They don’t offer a shuttle service, it takes 15 to 30 minutes to get your car from the valet, and (parking is $38 per day). Even the common areas were dirty during our entire stay. It appears that they are severely short on cleaning staff. By the way, the same vacuum cleaner mark that the Head Stylist pointed to when we checked in was still there, undisturbed, when we checked out. No one walks in the corner wall behind the door! Duh!
This is the worst stay that I’ve ever had and I would have to say that I am most disappointed by the lack of professionalism and training from the staff. They are not customer-focused, they never remembered or called me by my name, their apologies were insincere appeasements and being a Starwood Preferred Guest meant absolutely nothing to the outcome of the situation. I will never stay at a W Hotel again and would definitely discourage anyone I know from staying at a W. I will pay more attention to hotel reviews from now on. I will be traveling to Chicago again on Labor Day weekend and we plan to stay at the Swissotel.
Total Disappointmentfrom A TripAdvisor Member
reviewerfrom A TripAdvisor Member
Not very nice!from A TripAdvisor Member
Fantastic stay!from A TripAdvisor Member
Top Local Tips for Chicago
Hotel recommendations The Westin for great shopping, Hyatt on Wacker, Marriott on MI Ave
Chicago Visit The city of Chicago is great and well worth to visit but do not stay at the W Hotel if you want to truely enjoy the experience. I have stayed at other hotels in this City on my other visits to CHicago, but the W Hotel truely ruined my business trip and the private time I had there. Truely better operated Hotels in this city that are responsive and happy to accomadate visits and travelers
Don't park here Don't park here. Find another parking garage around this hotel. It costs $44/day. Spend the savings on dinner.
Other names for W Chicago City Center Hotel
- west chicago city center hotel
- w hotels chicago
- w hotel chicago
- w chicago city center
- w chicago
- Address: 172 West Adams Street - Chicago - Illinois - 60603 - United States
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