The Westin Michigan Avenue Hotel

, Chicago, United States
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The Westin Michigan Avenue Hotel

, Chicago
5 star

Rooms: 751

909 North Michigan Avenue - Chicago - Illinois - 60611 - United States 312 943 7200
626 Traveller

Reviews - The Westin Michigan Avenue Hotel

Beautiful land conveniently located!
Submitted by: tiffani in 06/04/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Great bed! Great view of Michigan Ave! The staff was very friendly and attentive and greeted me by name (as I was there for 6 nites and got to know them!) I do think that the rates can be too high sometimes. You have to watch for a deal. Rates fluctuate so you really have to watch them! Oother than that, I love this hotel.
This IS a great hotel
Submitted by: Laurie in 04/07/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
This hotel was great! The service and the rooms were flawless. The location was excellent and so was "The Grill On The Alley". I would stay here again.
Not good service
Submitted by: Sandra Hallman in 25/05/05
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Business Traveller
The staff was great and very friendly. The rooms were SMALL and expensive and there were PAPER CUPS for $355. per night. We had an emergency and had to check out and they made an error in accounting by adding their confirmation of $2500 twice which locked our Visa for 5 days...too bad for us. When we called for help we got answering machines! That's not a five star that's a one star!

Historical Traveller Reviews of The Westin Michigan Avenue Hotel

Pretty nice rooms, ideal location...

from A TripAdvisor Member
If you get a good rate for this hotel, take it. Although not one of the better Westin's, the location on the Magnificent Mile near shopping and restaurants, proximity to Lake Michigan and the Gold Coast make this a good choice. Per the recommendation of other reviewers I asked for a corner room and was told that not all corner rooms are larger (they must be used to this request). I took the room and it was average size--not really small, but not large. I didn't have a view of Michigan Avenue--they said those rooms are $30 more (which isn't worth it). Room was comfortable--enjoy the robe, comfortable bed, and the in-room safe big enough for a laptop. Lobby is uninviting--but so what. If the price seems high here, there are better hotels in the area, but if you find a good price, its a good value.

Quality Hotel / Excellent Location

from Behind_Corn_Curtain
Stayed over Easter weekend, April 2004, for our family reunion. We were all very pleased with the service when we checked in, and the location has to be considered excellent. We had three young ladies that like to shop, so I know they were happy. We even attended church across the street for the 8:00 A.M. easter service. We had just two in each room, but the king-sized beds were excellent, and the shower was special with twin heads! I've done business traveling to several larger cities over the years, so can't see what else you might need for a weekend get-away with the family.

OK, not great

from A TripAdvisor Member
Stayed at the Westin for 2 days in mid-February - the room was next to
what sounded like a generator, so there was a constant droning sound
throughout the night - I didn't necessarily sleep well on the 'Heavenly
Beds'. The location was convenient though, being just next to the John
Hancock Tower.

Mother-daughter shopping trip

from mazereed
My 18 yr old daughter and I recently returned from a 3 day shopping trip to the Magnificent Mile in Chicago. We took a train from Michigan to Chicago. That's the way to go! Parking is limited and expensive downtown. We stayed at the Westin as I was able to find a good price on travelocity. I was uncertain at first as I had read several reviews which expressed some concerns with the Westin. We had no problems with the hotel. The beds and all of the pillows and down comforters made for comfortable sleeping after a long day of shopping. There was a small coffee shop which was open only limited hours, but we found the nearby malls with the food courts to be of benefit. My daughter liked to Rampage store the best!

I liked this place

from A TripAdvisor Member
I'm a sucker for heavenly beds. Combine those with the perfect location of this hotel and you have a winner. SPG gold got us a nice upgraded corner room - spacious and nicely decorated. Service was good. Wonderful rate through the Starwood website, too.

Heavenly (check in early for larger room!)

from chris509
First let me say the Tripadvisor tips have been extremely helpful :-)

End of Year 2003 (Dec. 29, 2003 - Jan.1, 2004)friends and i decided to go for the countdown at Navy Pier, Chicago. We booked Westin Michigan Avenue Chicago on for $75 per night -(excluding fee) and read on Tripadvisor that the rooms are small except the corner ones.

So on Dec. 29, 2003 we left for Chicago early. When we checked in around 2pm, i asked the front desk for a corner room. i guess he could tell that we booked the room with a very low rate, and he gave us a standard, small room (just like others pointed out) - you can surely imagine our disappointment. Since there were 4 of us, i went down and asked to switch to a corner room. (Actually before i went back to the front desk, i met a housekeeping person on the hallway. She confirmed that the corner rooms are "way bigger.") This time the front desk lady did give us a corner room - she was not really willing though. But that is okay, because she wasn't impatient or unkind, either. When we walked in the corner room (Room 803 or something), we all shouted with great joy! Even though the room (facing north) no longer looked down the Michigan Avenue and its beautiful tree lights, it was just fantastic!
The room is literally as huge as two combined!

As for the heavenly bed, i guess i am fine with most beds - so Westin's beds are wonderful too, as most hotels i've stayed in. Let me mention something else: this standard corner room we stayed in - it has two double beds, with a sofa bed that fits one adult.

The three-day stay is one of the best in my memory. Right across from the John Hancock Observatory Tower, most north Michigan Avenue CTA routes stop right at the corner of Westin. If you want to enjoy a great tour, you can always take various routes (obtain the CTA bus map in John Hancock Observatory or a visitor center two blocks down) to the Loop and then transfer to the subway. If you do, i hope you all have a great time there - because my friends and i really did!

Horrible for the Price

from A TripAdvisor Member
I've had to stay at this hotel twice. The rooms are OK. Just average.
There are so many hotels in the area that are priced the same, why pay for average? The Front Desk is so understaffed the rudeness expressed by them is understandable. I've always had to wait and wait. When I asked why they don't hire more people they replied. "The Management was Cheap." I later expressed concern to the Front Desk Manager and she replied "Necessary Cost Saving." This is the same thing only nicely said.

They leave a card on your bed in what has to be the greatest scam of the hotel business. All Starwood Hotels do this (Sheraton, W Hotels, Westin). The claim they don't want to wash your linen, unless you tell them so, to conserve engergy. Yeah Right. I placed my card to have the linen changed (At 210.00 a night it SHOULD be changed automatically) and just to make sure I wiped the coffee pot out with the sheet. When I returned the room wasn't made up. When I returned again the room wasn't made up. When I returned again (7pm by now) it was made up with THE SAME DIRTY SHEET. When I tried to call down to the desk, it rang out.
When I went to the front desk I had to wait and wait to get anyone to help me. The answer. No one to help but they could send up some for me to make the bed. Ok so I'm a maid now?

From the arrogant Revenue Manager - Mike Getka to the Helpless Front Desk Manager Sylvia to the General Manager _Mike Feignebaum all basically refused to return any of my complaint or letter or emails.

If you don't want people to stay at your hotel then you're doing your job.

Nice Place

from Travelguru4u
The room was modern and clean. The location was great. As well as the bed!

Great All-Around

from wwcaterson
I travel to Chicago a lot for business and I have never been disappointed in my stay at the Westin. The location is great, right on Michigan Ave. and two blocks from Oak St. beach. The lobby is airy and bright. The entire staff is extremely friendly and helpful. The rooms are good sized, spotless and very nicely appointed. Highly recommended for business or leisure and a great deal if you buy through hotwire or another on-line service.

Great location and beds, but hire some more staff!

from A TripAdvisor Member
Great location, steps from shopping. And "heavenly bed" is nice. But would probably prefer to stay at another nearby hotel in future.
Service underwhelming: every time I tried to call any department (front desk, housekeeping, operator), it took a long time before someone picked up. Rather annoying--they clearly need to hire more people.
Doesn't have a terribly inviting feel either, like a standard conference hotel. Visited the Sofitel a few blocks away--seemed like a MUCH better and more interesting place to stay.

Top Local Tips for Chicago

LaSalle Limo I always use LaSalle Limo for my airport to hotel transport. Go to their website and they also have coupons on there that help even more with the reasonable prices. On this last trip I also had a car drive around to see the sights and instead of seeing the "city" the driver amazed me with his expertise with the older part of the city as well as the suburbs and history! Just a great 2 hours!

Mike Diktas Restuarant On a Saturday night a Frank Sinatra tribute singer comes on stage at 9.30pm.Certainly does not look like him but close your eyes and you may think your listening to the real thing.The food and atmosphere here is excellant.You may need to book as it gets very busy.

Hot Dogs You have to have one of the best local hot dogs at a little hot dog shack called: "Hot Diggity Dog" at 251 E Ohio St. It's a little red and white trailer set in a parking lot. Don't let that fool you because it has the best dogs I have ever tasted! Go for the Polish with everything! The locals love it and so will you!


Other names for The Westin Michigan Avenue Hotel

  • westin michigan avenue chicago
  • westin michigan ave hotel chicago
  • westin chicago
  • chicago westin
  • Address: 909 North Michigan Avenue - Chicago - Illinois - 60611 - United States
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