The Talbott Hotel

, Chicago, United States
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The Talbott Hotel

, Chicago
4 star

Rooms: 149

20 East Delaware Place - Chicago - Illinois - 60611 - United States Hotel Website | | 3129444970
474 Traveller

Reviews - The Talbott Hotel

2/10
Terrible experience
Submitted by: Brian in 08/05/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
I selected the Talbott after 3 hrs comparing hotels online. We have had wonderful experiences with boutiques (Monaco, Allegro) and assumed this would be comparable.

Good points: the lobby is beautiful, and one staff member took roses I bought for my wife and arranged them nicely.

The many problems:

When my wife called with a question on our arrival day, the agent could find no reservation -- 15 mins later she was transferred to another person who found the record instantly.

When we arrived, the lobby was stuffed with students; nobody tried to manage the group, several of whom pushed ahead to the check-in desk. We left our bags and went out for 2 hrs so we could check in with less hassle.

We finally were checked in, after waiting 15 mins while the confused desk clerk searched for rooms. When we got there, our room had not been made up from the last guest. When we complained, we were given an "upgrade" to a room that was old and uninspired. Chairs are scuffed, closet shelves are bowed, the air conditioner is noisy, and a wall lamp is loose. The view is of a construction site. Movies-on-demand are dated. We expect this from a budget hotel, not one positioning itself as elegant and upscale.

When we returned after an evening out, the card reader to open the main doors did not work. One staff member admonished us (really) for not using the reader, when in fact we had tried. This was embarrassing, as others were standing in the lobby. I tried to access the hotel's wifi network, but was only given a $9.95 upgrade option. I called the desk, and was told to "click past it", which of course did nothing. It wasn't until 2 hrs later the complimentary access worked.

We are pretty easygoing; we love good treatment and tip handsomely. If we had only 1or 2 problems, we wouldn't write. In fact, we would not have written except the hotel did not make things right. The president wrote a letter, and suggested others at the hotel would be in touch...nobody ever was.
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9/10
Classy and Quiet
Submitted by: Thomas Quinn in 11/05/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Retired
A unique European flavour in a remodelled boutique flavour. Great location.

Historical Traveller Reviews of The Talbott Hotel

interesting find

from sacarmic
What can I say about this place. It is the best deal in downtown chicago. It is two blocks from Michigan Ave. It is on a quiet little street to get away from the hussle and bussle. The hotel and staff are first class. It is a small hotel that is top notch. It is usually quite a bit cheaper than most of the hotels in it's quality range. Definitely give this place a try if you want a first class hotel for your stay in downtown chicago.

Like a small European Hotel

from A TripAdvisor Member
From check in time to check out time my husband 2 daughters, and myself felt welcomed and treated brilliantly. The door people were the loveliest and Kevin the bartender was great. We can't say enough about Gene the Concierge who organised babysitting and a lovely dinner and jazz listening.
The room was perfect for 4 and the Aveda products awesome. We'll be back!

Great Home in the Heart of the City

from A TripAdvisor Member
If you are looking for an intimate, upscale home in the heart of Chicago, you can't go wrong at the Talbott. The hotel staff is both friendly and helpful. The rooms and suites are well appointed, comfortable and well-kept. You get complimentary use of a world-class fitness center a few blocks away. Best of all, the value is extraordinary. My wife and travel for business all the time. We are so tired of cookie-cutter accommodations. Both of us loved the Talbott and we think you will too!

Loved it !!!!!!!!!

from Lhg40
This hotel is wonderful ! The location and price are the greatest. Two things to watch, the rooms have window unit air conditioners and ours worked the opposite way, we had to call maintenance and they informed us of what to do also, we found later the shower controls were backwards as well ! Maybe, we just had a backwards room !!!!!!! The staff was fantastic and catered to our every need. They do not have ice machines on every floor so you have to call room service for a bucket of ice but this truly was not a problem. Stay here ! It is great !

Great experience

from A TripAdvisor Member
I have stayed at the Talbott three times and found each stay very comfortable and very affordable! The staff is friendly and accomodating. It definately has a European flavor. A great location and a great place to relax!

nice but not perfect

from rataturium
The Talbott is nice hotel in a nice location, the only problem that I had was that I was given a smoking room. I am a doctor who gets asthma and have had two family members die of lung cancer, so I have a pretty visceral reaction to smoke. I can't stand the smell of it. When I called to change my room they stated that it was on the reservation, which I find pretty hard to believe. I was told that there wouldn't be a room available until the next day. Then the next day I left my bags packed and left the room as soon as I could, only to return to the same smoking room!
Otherwise the hotel is nice, in a european way. good location. The parking is expensive ($36 a day,) but that is probably because of the location.

An AMAZING and economical find!

from ColleenBlooms
The Talbott was fabulous. It was cozy and elegant. It made my husband and I feel like we were rich guests with our own concierge. They treat you like royalty. The rooms were gorgeous and the staff was SO kind. Gene is wonderful if you can get him. Stay there and be impressed. It made for a romantic weekend!

Taken care of at the Talbott

from A TripAdvisor Member
The Talbott was perfect! We were greeted by Jason, a kind an very helpful employee who instantly accomidated our every need and more. The concierge staff was endlessly helpful an cheery, along with the bellhops. Our suite (601)was amazing with all the amenities, we loved the giant and luxiurious bathroom the most! The location was perfect, walking distance from lots of fun things and the building was beautiful. We reccomend this hotel to anyone looking to enjoy a care-free and relaxed environment during their stay in Chicago, these people know how to run a hotel!

Nice stay, but not as good as the previous reviews

from A TripAdvisor Member
While we liked the hotel and the location, we had some trouble upon checking in. We had requested a room with a king bed, but were told there were no more, so were given a room with 2 queen beds. When we went to the room, it looked like someone had been staying there and the room hadn't been cleaned. We called down to the front desk, and were told the hotel was full so they would send up housekeeping to clean the room while we waited. We called again to ask about getting a new room, and no one called back, so we then went back to the front desk. After about 15 minutes, we were given a new room with a king size bed! The room was nice, but a little damp and dark. Other than that, and low water pressure in the shower, our stay there was great.

It was great!

from travelstl
The Talbott was great. The room was big and in excellent condition. The staff was extremely helpful and friendly. The location was super (a block west of Bloomingdales).

Top Local Tips for Chicago

Don't forget to see Wicked! Plan on catching Wicked! at the Oriental - Ford Theatre. A very good, family friendly show.

Never Knew There Was So Much To See Chicago is a great place to visit, it was 20 something degrees with light snow, visiting from California I was apprehensive about the weather. Turned out it was fun walking in it. Go to a play, go to the new park and the "The Bean", see the Art Institute, there is Grant Wood's "American Gothic' and Edward Hopper's "Nighthawks" in the same hallway! Eat deep dish pizza, there is so much going on one could stay a week and not see it all. We were there 3 days and would have gladly stayed longer if time permitted

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