The Sutton Place Hotel Chicago

, Chicago, United States
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The Sutton Place Hotel Chicago

4 star

Rooms: 246

21 East Bellevue Place - Chicago - Illinois - 60611 - United States Hotel Website | | 3122662100
343 Traveller

Reviews - The Sutton Place Hotel Chicago

Historical Traveller Reviews of The Sutton Place Hotel Chicago

watch out

from A TripAdvisor Member
Watch out for the Sutton Place Hotel. They overbook. We were upgraded to a junior suite, probably because we had already paid in full for our room that had been given to someone else. You might not be so lucky---and who wants to start off a vacation with a hassle!

Nice hotel

from A TripAdvisor Member
My husband and I stayed in the hotel over Labor Day. This was our first time to Chicago. We thought the hotel was in a nice spot. It was close to alot of great restaurants. (Mortan's and The Wiskey bar) This hotel is about a 25 min walk to the Navy Pier. We stayed on the 21st floor with a lake view in a corner room. I wouldn't call the view a lake view, not worth paying extra for. The room was very small alot smaller then the pictures look. The room was very clean. The bathroom shower leaked all over the floor when you took a shower. Also only one robe in bathroom. They have a nice radio and cd/dvd palyer in the room. That was nice. We didn't like it that you had to call room sevice when you wanted ice. Not very covenant. We ordered room sevice one night the food was good and it was brought up to our room very fast.
The staff at this hotel were very nice and helpful. They even printed off our boarding passes the day we left the hotel. The doormen were great!

The only problem I had this trip was when I got home I looked at my credit card bill the hotel had two differnt charges on my card. I didn't think they were right so I emailed them several times and never got any response. So I called them and they had double charged me for the mini bar. They lady I talked to didn't belive me that I didn't use all that stuff out of the mini bar. So I got upset and she credit my card. I'm sure some people do lie about what they got at the mini bar that why she was acting like that.

Overall this was an okay place to stay. It was nice, but not a luxury hotel.

Great Location Outstanding Service

from gaf1950
My wife and I stayed at the Sutton Place over labor day weekend. We were extremely impressed with the level of service and the politeness of the staff. The rooms are good sized and tastefully decorated. We were however surprised at the stained carpet (this caused us to lower our rating from excellent to above average). Every room has a large soaking tub and separate class shower.

You can not beat this Gold Coast location. Try the Le Colonial resturant or the Zinc Bistro located within a couple minutes walking time.

Loved the Area

from SuzInAZ1950
My husband and I met our friends from Iowa for our 32nd anniversary in Chicago. A friend of my husband's recommended Sutton Place saying it was fabulous. When I read on TripAdvisor that it was rated #20, that should have been a clue. The hotel is IN Nightlife Central. It's on the corner of Bellevue and Rush, and I've never seen so many young people in one place at night. If I was 20-30, this would be the place to be seen. Also there were TREMENDOUS restaurants within walking distance...Morton's, Gibson's, Tavern on Rush, Carmines, etc. We had a quick bite at Dublin's the afternoon we landed. Stephen, the bellman suggested it saying the soup was great. It was...but everything else was definitely lacking. Dublin's has no umbrella tables, and once that setting sun went between the buildings, I was staring and sweating into the sun! More about Chicago restaurants later...

We had reserved a corner room looking out onto Lake Michigan. Yes, we could see the lake - between the buildings, but for the most part all we saw was tops of buildings (we were on the 21st floor). Those before who have said the rooms are small, are dead-on, but this seems to be the trend lately. I love the Pan Pacific in San Francisco, and its rooms are really small too, but you have to love their bathrooms. I would truly say it was only Sutton Place's shower, the deep soaking tub, and the Gilchrest and Soames toiletries that saved me giving this room a below average rating. The bed was comfortable, but there was definitely, no maneuvering room. I got the ironing board out to iron my dress for dinner that evening, and I had to wedge it in between the desk and the bed. Also, if you have a hair dryer - bring it! The one in the room was HORRID. There were two settings: Frantic and "I'm not blowing one hair on this head!" The high setting blew such hot air that I had to hold it two feet from my head, and then I still burned my hands. Turned out it really didn't matter - it was so humid, my hair did its own thing. One thing about Internet access - they have Wi-Fi, but it's $10.95 - that's ridiculous!

The Whisky Bar in the hotel has very good martinis, but beware...it's loud and if you are a middle-aged woman, you may have a hard time getting waited on.

Friday evening we joined our friends and as their daughter lives in Chiago, ate at a wonderful restaurant...Chicago Chop House. Think Morton's without the glitz. It's in an old building and you have to walk up stairs to get to you table. Ours was on the third floor...I was tempted to ask if there was an elevator, as I have arthritic knees and don't do stairs well! However, stairs aside, the food was incredible and the wine list goes forever. My husband loves his beef and he had one of their specials, and declared it the best beef he's ever had in his life. I had the sauteed catfish almondine and it was sweet and tender - melt in your mouth. Make sure you try Russ' Potatoes...homefries with onions and rosemary - tremendous! None of us had room for dessert because the portions were huge.

Saturday the boys went to the Field Museum to view the captured and restored German U-boat and my girlfriend and I hit the Mag Mile. I must say I'm a shopping fool, but I didn't see any stores where I would buy clothes with the exception of Chicos (it's not on the Mag Mile). It was fun though to go into Tiffany's and drool, drop by L'Appetito Deli by the John Hancock building for gelato and walk until we wilted (they were having a heat wave when we were there - on Sunday it was hotter in Chicago than Phoenix where I'm from).

We had lunch at Cerise in Le Meridien hotel...my friend built her own salad for around $14 and I built my own Bento lunch box (soup, a small salad, petite entree and basically a scoop of dessert) - it was more than enough for lunch. We had planned to have High Tea at the Drake, but we never made it back there. While in the Nordstrom's shopping area (there are several different shops inside surrounding Nordstrom's), we found the most wonderful apothecary called Sabon...lots of bath butters, salts, soaps made with minerals and clay from the Dead Sea...in the whole weekend, these are the only items I purchased. Beware everything comes in glass, so make it the last place you stop, or your arms will be weary from the load! I finally had them ship some things home. They have a Web site but if you're this side of Chicago, they will send you a catalog and you can order from them - shipping is definitely less.

Saturday evening we took our friends for their first time to see Blue Man Group - we have seen it three times now - twice in Chicago and once in Vegas. If you can, go to their venue in Chicago. It's much, much better. This is just a deflightful show and I highly recommend it to everyone.

Saturday after the show, we had tapas at Cafe Ba-Ba-Reeba, and again, it was so good. Some of the better tapas included: Beef Empanada, Stuffed Crimini Mushrooms, Frisee salad with almonds, Garlic Potato Salad (yum), and of course the Sangria - they have several types.

Sunday morning dawned very humid and very hot...we met our friends in the park across from the hotel - it hosts a Gloria Jeans and is a very pleasant place to just sit and people watch. Lots and lots of people walk their dogs and there was a delightful wind pushing between the buildings. I suppose if you live somewhere other than the desert, you might not enjoy the wind as much as we did...but it was coming off the lake and very refreshing. We had breakfast at Carmines..we had frittatas that were huge, but the downside was they brought you plain-Jane white toast with no butter...kind of weird in a Midwestern city (we farmers love our bread and butter).

For an anniversary weekend it was pretty great considering the food and friends, but I would definitely stay somewhere else next time. My best friend here in Phoenix suggested The Drake, and my girlfriend's daughter suggested The Sofitel.

Our room was $219 a night and I didn't think it was a bad room for the price. My friend who drove in from Iowa, says if you don't want to stay in downtown Chicago, you can stay just outside Lincoln Park in hotels for around $89/night that includes Continental breakfast.

Clean and Friendly!!

from cgklar
Had a nice stay over Memorial Day Weekend. I was impressed with the cleanliness of the room which is extremely important to me. We were also on a non-smoking floor which was nice. Walls were a little too thin however. On Saturday night we had to listen to the cackling women in the room next door until 3:00 in the a.m. They were having a good time. I wasn't going to spoil their fun. Turn down service every night. Rooms come equipped with CD players but we didn't utilize it. Beds were extremely comfy. We were able to catch up on a lot of sleep. Location was o.k. It's about 45 minutes from O'Hare on the train. Not very convenient for sightseeing (like museums or boat tours) unless you like walking alot. There's always cabs and the red line which is about a 5 minute walk away. Hotel is directly across the street from great restaurants like Gibson's and the best margaritas in town at the Blue Agave. Oh, and the pancake house across the street has great breakfasts, but get there early. The line is out the door by 8:30. The staff, especially the doormen, were very friendly and helpful. Fresh fruit and complimentary newspapers awaited us in the lobby. It was a nice touch. I would stay here again if our itinerary included shopping on Michigan Ave and partying on Rush. However, if you're looking forward to visiting the Navy Pier, museums, and such, stay closer to the river.

Nice, Clean Place

from travelotta
We had a nice room on the 10th floor with a view of the city. Room was very clean. Twice daily housekeeping was nice for a fresh set of towels and soap. Ice delivered each evening, be sure and ask for a full bucket if you require ice. Nice place, nice room, nice bathroom (deep tub and separate shower). Location is on Rush (Bellevue). Lots of eating/drinking nearby. Close to Watertower place and Michigan shopping. Next time however, will probably stay closer to loop area, just my preference.

Great choice in Chicago

from alouette
Just spent four nights at the Sutton Place Hotel in Chicago. I chose it for five friends and me for our annual get-together primarily on the basis of reviews I read on TripAdvisor. I was not terribly impressed when we arrived--small lobby, nothing special--but the longer we stayed, the more we appreciated the hotel. The staff was extremely well-trained and professional and did everything possible to be helpful. The doorman, Gary Sykes, was also highly professional--and a delight! The location is extraordinary. It's a few blocks west and north of the Magnificent Mile within walking distance of Lake Michigan, on the corner of Rush and Bellevue. To the west on Bellevue are wonderful brownstone townhouses. Across from the front door is the Original Pancake House, where we had breakfast every day and which offers crepes and other delights along with the usual. But what made the location such a find was the vibrant street life after dark, with people eating outside, strolling, etc. We had four wonderful dinners at three restaurants (went back to one of them) within a half block of the hotel--Hugo's Frog Bar, Carmine's, and Merlot on Maple. The restaurants, too, were professionally staffed. You can't go wrong with Sutton Place.

Pretty Lame

from A TripAdvisor Member
The doorman was the best part of this hotel. He informed us that there was a cd player in the room because he saw all of our cd's sitting in the car. He also knew that we were going to the U2 show when we asked him how to get to the United Center.

That was a great moment.

The rest...not so four star. The room was really small. The bed was extremly comfortable. The view was splendid. The bathrug was falling apart and they only gave us one bathrobe. Some minor repairs and cauliking needed in the bathroom. The cd player was nice. A lot of business people staying there. Lobby small, dark and a bit strange.

Overall, it was a comfortable stay. Was it worth the price? I don't think so.

Great place to stay - never disappointed

from trvlman15
Whenever I travel to Chicago, I usually stay here at the Sutton Place Hotel.
Great place to stay - nice, clean rooms with nice added touch - CD Player, bathrobes, bathtub and shower stall. Staff at hotel provides great service, alway accomdating to guest needs. Very convenient to shopping and tourist spots - near Michigan Ave and Lake Michigan.

Four Stars???

from TrippedOut
Ok...a disclaimer to start off...I'm new to the "luxury" hotel scene so maybe I dont have much to compare my experience against but my stay at the Sutton Place was below expectations.

After researching for months on the perfect hotel in Chicago for New Years I settled on the Sutton for a pacakage of 269 for a night which included breakfast, parking, champagne and strawberries, and taxes.

The first thing I noticed on arrival was only two elevators in the whole building...which was a bit of a wait all the time we needed to get up and get out.

The room was kept clean no issues there, but lying down on the bed I could feel the springs!!! I couldn't believe it...

Other than that we had a few requests for room service....some were taken care of at a reasonable time. After placing an order for breakfast at 9:30 our breakfast promptly arrived at our room 2 hours later and one hour later than they told us it would arrive.

In the end...the Sutton may look like a luxury hotel but it lacks the "details" and thats where luxury hotels are supposed to shine.

Top Local Tips for Chicago

from airport to Mag. Mile From the airport you can take the train for less than $5 for 2 people. We took a taxi back, and it cost us $40 from our hotel.

Chicago Art Institute My tips about the Chicago Art Institute: 1. Don't miss it. 2. Visit during non peak hours because it can get crowded.

mon ami gabi delicous food in excellent setting with great outdoor patio

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Other names for The Sutton Place Hotel Chicago

  • sutton place chicago
  • hotel sutton place
  • Address: 21 East Bellevue Place - Chicago - Illinois - 60611 - United States
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