The Seneca Hotel and Suites

, Chicago, United States
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The Seneca Hotel and Suites

, Chicago
2 star

Rooms: 265

200 East Chestnut Street - Chicago - Illinois - 60611 - United States Hotel Website | | 3127878900
592 Traveller

Reviews - The Seneca Hotel and Suites

Super Super Super A+++++
Submitted by: PJ in 30/12/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
I was a little worried after reading that the Seneca was an older hotel. BUT let me tell you, we stayed the week of Christmas 2006 and found the hotel clean, staff friendly, beautiful and in the heart of Chicago. WE WERE IN THE MIDDLE OF EVERYTHING - yet rooms were very quiet. We did have one glitch - we needed to turn on water in shower about 10 min to get it heated up for a shower but then it was VERY HOT!!! Nice hotel for Families and perfect LOCATION, LOCATION, LOCATION!!!!!!
Management is non-existent
Submitted by: Jen in 24/05/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
Upon arrival we were told they were overbooked, and we were downgraded from the room we had reserved. On our first night our toilet overflowed; management was unresponsive, despite 4 calls to the front desk and 2 trips to the front desk in person. We ended up having to stay in my parents' room. When we checked out, they only credited us 1/2 night stay despite the fact our room was uninhabitable. Additionally, the valet stole our digital camera. Again, management was unresponsive; they pointed the finger at the parking ramp, and the parking ramp blamed the hotel's valet. We filed a police report and are still waiting to hear who's taking responsibility. I wouldn't stay here again if you paid me; the rooms are outdated and dirty, and management is apparently off-site.
Friendly and spotless
Submitted by: Asa Vifell in 11/05/05
  • Age Group: 26 - 30
  • From: Sweden
  • Traveller type: Budget Traveller
I really enjoyed my stay at the Seneca, nice and quiet, great facilities. The information on the web-booking was great and fit with the actual experience.
Great Location
Submitted by: Jane in 02/05/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
The Seneca is a great boutique hotel in Chicago. The rooms are enormous. We had a full kitchen, living room, dining room and master bedrooms. Two full baths. We traveled with kids and it was a perfect spot. Many of the rooms have been completely remodeled and are very nice - granite and marble kitchens/baths. Right next to the Hancock Bldg. and a block to the Cheesecake Factory on Michigan. We love the Seneca.
Great Place & Very Convenient
Submitted by: Constance in 28/04/05
  • Age Group:
  • From: United States
  • Traveller type: Mature Couple
I have stayed at the Seneca several times and will always call there first when I'm headed to Chicago. The suites are very comfortable, kitchens are great, all very clean & well appointed. Right at the foot of the Hancock Tower the Seneca is just a block from Michigan Ave, Redbud Steak House and all those great desserts at the Cheesecake Factory. The first time I stayed at the Seneca, I was a refugee from another hotel in the area which shall remain unnamed. The Seneca had a nice bottle of chilled wine and a card waiting for me when I checked in, to soothe my jangled nerves. The staff has always been very helpful. Will always stay there when I have a choice.

Historical Traveller Reviews of The Seneca Hotel and Suites

What an unexpected treat!!

from A TripAdvisor Member
We walked in to find a hotel room bigger than my first house. It was very clean, extraordinarily spacious with all the ammenities to make this a great family destination or a romantic getaway.

The service was fine - not above and beyond, but that is not what we were wanted. If that is what you want go to the Ritz. Otherwise this will more than suit your needs.

More, it was reasonably priced by Chicago standards and more so when you consider it's perfect location.

This is a must stay!

Seneca surprise!

from HenryJohnKerr
What a wonderful surprise! I'd read some of the reviews here, and the Seneca sounded a bit dodgy. But I decided to give it a go because it was for only one night.The first surprise was the doorman opening the door of my cab, then the blaze of lights around the doorway, then the tidy wood panel and brass lobby and reception area with helpful, friendly uniformed staff. Very welcoming.Overall, I would stay in the Seneca again in a heartbeatbut I might bring along a pack of spare light bulbs, just in case. The hotel was beautifully appointed neat, attractive carpeting, tasteful fixtures, clean surfaces throughout.Here I had an entire suite for $77 right next to the Hancock Tower in downtown Chicago. There were crisp monogrammed towels, a full basket of attractive, high quality Lord & Mayfair cosmetics, and a nicely turned-down king-size bed.My only minor gripes: yes, the water pressure is a bit weak, but it was enough for a decent shower. (I was on the 14th floor.) And a couple of light bulbs were out, but the receptionist took good notes on room, lamp location, etc.I stay at a lot of hotels of all kinds of standards. I really have no favorites, and I kind of enjoy trying new places. But I really would come back to the Seneca; I was very impressed. A great value overall. Well recommended.

Good location, fine hotel

from A TripAdvisor Member
We stayed here for 3 nights in August. Got a great rate through lodging. Very convenient location, fine staff, pleasant room. Older hotel but fine service and accommodations. We stayed at HI-Chicago the first night of our trip which was also very pleasant and inexpensive and convenient to downtown.We'd stay here again with a good rate.

Four stars, at least!

from A TripAdvisor Member
To the trip reviewer from Berkeley.....we must be inhabiting alternate universes. My experience at the Seneca happened during the same general time frame as yours, and I was beyond happy, I was delighted! The rooms were lovely--I was amazed to find an entire suite (I thought I had reserved for a double bed, and there were two sizeable rooms, beautifully furnished, and a full kitchenette, complete with dishes, full-sized fridge, dishwasher and microwave! The staff--especially the front desk and the doorman--were exceedingly friendly and helpful.
There were little glitches--the toilet didn't work properly and one night there were "screaming teenagers" in the hall, but the walls were so thick once I was in my room I couldn't hear them. To reiterate what others said, it was (really!) charming, and the location just couldn't be beat. Maybe there really are two different hotels, a la CS Lewis's wardrobe, and which portal you enter through determines your experience. Mine was wonderful!

Tough Love

from A TripAdvisor Member
Location convenient to stores, restuarants, and public transportation.
Suite/room space "cramped" without adequate chair or table space. Staff was friendly. Hot water not an issue.

Love Chicago, leave the Seneca

from A TripAdvisor Member
I couldn't wait to write this. Where to start? What does it matter. I have traveled all over the world for most of my life and this place easily makes the top three all-time worst venues I have ever experienced. And not for anyone thing either.Where to start? Let's start here: the "door man" doesn't actually get the door and he begrudges calling you a cab. Not just once. All weekend. The reception staff are abrupt at best and unhelpful, arrogant and cold the rest of the time.The building was once an apartment complex and it shows. No real attempt was ever made to actually convert it. The corridors are dingy, the beds saggy, the doors don't close properly and the windows look like they haven't been washed since the Eisenhower administration. The hot water is also interesting. Sometimes there and sometimes not. Never mind, because the lack of pressure makes you forget about the temperature! Makes for wonderful showers. Dining room? Not quite. More like an average diner complete with frozen oily hash browns and forgettable coffee.When you check in you sign a form that waives The Seneca's responsibility for you belongings. No kidding. I returned to the room late one morning to find the door wide open and the maid in the bathroom with the water running and the door closed. I was able to help myself to several key items, change my shirt and leave. I thought about watching a little TV too, but it was such a nice day out. If you like noise, this is the place because this establishment encourages rooms full of screaming teenage girls at 2:00am! Don't take my word for it: just call down to the desk and see that they don't care.Another nice little feature is the statement the Seneca makes on that same little waiver to the affect that service will not always be perfect. They need to engrave that on the room stationary, embroider the towels and have the staff chant it daily! Have you ever known any business that actually writes a 'lower your expectations' statement on paper? Got to hand it to them thit!I read some of the 'reviews' before arriving in Chicago. Wow. Either this place is a very recent victim of a hostile takeover by The Bad Hotel Syndicate or some of you have been to some pretty bad hotels in your time. I saw words like 'charming' and 'impeccable' used. I fail to see either of those characteristics anywhere between those dingy walls.Surely, there must be something good about The Seneca Hotel? Sure there is. Once you step outside it's doors! The location is definitely central to all that magnificent Chicago has to offer!Please, Do yourself a favor. Take my advice: Love Chicago, leave the Seneca

Seneca Hotel, Excellent values

from A TripAdvisor Member
If you want a good hot shower Seneca Hotel is not your kind of hotel. The shower was wimpy and luke warm. Other than that, Seneca Hotel is everything you want and some more. The location is super and the rooms have thick walls so you can't hear a thing. My family of four spent 6 days in Chicago staying at the Seneca Hotel during the week of Memorial Day. We had a 2-room suite. We had a terrific rate, much cheaper than Days Inn in downtown. The room was luxuriuosly furnished. We had 2 double beds and a bath in one room, a living room, a kitchen and a dining area. The suite was very spacious. It was recently renovated. There were 2 TV's and a half bath too. For the money and location you can't find a better deal. Another tip: You can get cheaper rate by reserving thru the hotel. They gave us a good discount because we stayed for 6 days. We will definitely stay them again!

Good deal at the Seneca

from A TripAdvisor Member
I stayed for 3 nights in late May 2003. I needed to check in early since I was going to a Cubs game so they took care of me no problem. The room was big and very clean. The bed was a king size and very comfortable. Bathrooms were a bit small but again very clean. The location is very good as well. The hotel is literally yards from the Hancock Building and a block away from Michigan Ave and the Magnificent Mile. The staff was very friendly and quite helpful. The walk to shopping areas is very close and great views of Lake Michigan are right down the street. This is a terrific location and very close to fabulous resturants(Cheesecake Factory, Ditka's). I wil stay here again when I return this fall. Highly recommended hotel!

Happy at the Seneca Hotel

from A TripAdvisor Member
Just stayed at the Seneca and wanted to support that this is a terrific hotel with friendly service, very fine rooms and a perfect location. We arrived on a Sunday afternoon and found that we were booked in the Presidential Suite. Spacious and comfortable. No complaints here, I'll be returning to the Seneca.

Extremely Average..

from Phawk
We were in Chicago the weekend of 5/16-5/18 for my friend's graduation from Northwestern Law School. We stayed in a King Suite at The Seneca. The hotel is extremely charming on the outside. Tulips lined the exterior and was very clean. Parking was not a problem. They have valet parking at the hotel (which is expensive at $30+ for a 24 hr. period). This option is good for those that will be needing their car throughout the day. We chose to park and just walk.. so, we chose the self parking lot across the street. This option is a little less expensive, but not cheal ($19/24 hr.) The room was okay.. the furnishings were extremely average. The kitchen was not very clean.. spots on the counters and the glasses/silverware were dirty. In the suite, the bedroom and living room were both spacious. However, the bathroom was EXTREMELY small. I am a small person - 5'1" and 115 lbs., and could barely manage in the restroom without bumping into the wall or toilet. My friend's grandmother, who is handicapped and also staying at the hotel, couldn't even get in and out of her restroom! Another problem we experienced was the heater in our bedroom. It leaked water, was noisy, and is extremely antiquated. Needed major repairs. All in all, this hotel is extremely average!!! For the price, I'd choose to stay somewhere else since there is a hotel on every block in Chicago!

Top Local Tips for Chicago

Honeymoon Tip! Tell everyone your on your honeymoon. We received free desserts and almost every restaurant we went was wonderful.

Use the buses! Also, WALK! Chicago can be a great walking city. Also, don't be afraid to use the bus system, which is very good. A multi-trip pass can be purchased, which is helpful. But be careful when you go to use it: DON'T PUT IT IN THE BILL RECEPTACLE....It'll disappear, and can't be retrieved! There's a special place for the pass; just pay attention. (Our bus driver was very helpful when I did that; she gave me a form to fill out for a refund, which arrived shortly after I returned home.)

Hotel No se quedense en el s


Other names for The Seneca Hotel and Suites

  • seneca hotel chicago
  • Address: 200 East Chestnut Street - Chicago - Illinois - 60611 - United States
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