The Raffaello Hotel

, Chicago, United States
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The Raffaello Hotel

, Chicago
4 star

Rooms: 174

201 East Delaware Place Avenue - Magnificent Mile - Chicago - Illinois - 60611 - United States Hotel Website | 312 601 8610
494 Traveller

Reviews - The Raffaello Hotel

Loved This Hotel!
Submitted by: Susan in 23/09/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Special Interest/Event
We chose The Raffaello Hotel because we wanted a hotel close to Michigan Avenue so we could walk to shopping, restaurants and sights. The Raffaello is one block down from Michigan Avenue. It was also walking distance to beautiful Lake Michigan. We visited Wrigley Field to see a Cubs game and we used the subway system, no problems there.

The hotel was recently renovated and was beautiful! The lobby, our room was all wonderful. The staff was very welcoming, friendly and helpful. There is a nice restaurant across the street called Mrs. Park's Tavern where we had a delicious breakfast. The room was beautifully decorated, was comfortable, clean, flat screen TV, wonderful shower and we were delighted with our stay. There are snacks and beverages inside the room if you so choose to purchase which is convenient.

Overall, we were happy with this hotel!
I Thought I was in Europe
Submitted by: Linda Ronayne in 18/08/07
  • Age Group: 60 +
  • From: United States
  • Traveller type: Retired
From the moment we drove up to the front door we knew we would like the Rafaello with its lovely curb appeal. Unfortunately we could only spend one night here but we just loved this little gem of a hotel and hope to return in the future. We definitely will recommend it to friends. We consider it a find and I have traveled extensively. The decor is charming. The room was lovely with such attention to detail. The bed was wonderful (a rarity)! The lobby and accompanying sitting room gave one the feeling of being in a small European hotel even though it is quite large with many room floors. The lobby bathroom was gorgeous! The staff was friendly and helpful. Everyone and every detail gave the feeling of crisp efficiency. The location can't be beat not only for convenience to tourists' sights but in a very upscale safe neighborhood for two women. Good dining is across the street offering charming floral bedecked cafes. Just a great experience in classy and charming Chicago!
Raffaello Hotel - NEW Product!
Submitted by: Jill in 23/10/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
The hotel location has always been one of my favorites, but the old product did not meet expectations. I heard they closed this year and renovated. WOW - you have to see it for yourself. The owners made this fabulous location into a 4+ star hotel. The old reviews are completely off base.
Great New Hotel! Very Excited excellent location!
Submitted by: Gerrad Montek in 29/10/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
The Hotel is amazing. I used to stay here when it was the Raphael but they have done some amazing renovations. The rooms have flat screen tvs and walk in showers and the lobby is gorgeous. The staff was in trainin and still took time to give me a tour before my stay! HIGHLY RECOMMEND!

Historical Traveller Reviews of The Raffaello Hotel

loved the Raffaello!

from mammarita
This hotel is a real find in Chicago - 1 block from Magnificent Mile and very close to the Water Tower Visitors' Center, where you can get all info. on public transportation, museums, etc. Chicago is a great walking town, but it is nice to be able to catch a bus or subway (both close to hotel) to another neighborhood (like the Loop, millenium park, or the Navy Pier). Our room was very clean and contemporary robesmicrowave, frig., etc. Staff were very nice and accommodating. When we needed washcloths, they were very prompt. The desk staff let us check in early, printed our boarding passes the day we were leaving and checked our luggage while we enjoyed the city after our check out. There is a convenient deli (L'appetito) on the corner of Michigan Ave. and the Cheesecake factory - both located in the "hole" in front of the Hancock building. Great Blues at Buddy Guy's Legends blues club (reached by subway), and walking distance to many bars and restaurants on Rush and State streets. We will definitely stay here again and recommend it to our friends.


from SATexasGirl
During our recent visit to Chicago (May 27 - June 2, 2007), we stayed
at the Raffaello Hotel for 4 nights and the Hotel Allegro for 2 nights. The Raffaello was superior, by far.

Other reviewers have expressed some displeasure with the hotel staff.
Our experience was the complete opposite. We arrived at the hotel very early on our check-in day (11am) and the bell man rescued us from an awful taxi driver, he promptly unloaded our bags and checked them for us since we wouldn't be able to check in for a couple of hours. Then the concierge sat down with us and went over our plans for the upcoming days. She gave us some recommendations for things to do and some discount passes. She then typed up an itinerary for us. While she was off for most of our stay she helped get us started and the front desk staff was more than helpful with all of our questions and requests. The bell men were always friendly and gave the hotel a very welcoming feel. It was nice to "come home" to the Raffaello Hotel after a long day of sightseeing or shopping. The maids were also efficient and courteous. While one reviewer expressed
displeasure at the maids early arrival all I can say is that that is what the "do not disturb" sign is for. Overall we were sorry to leave
the staff of the Raffaello when our stay was up.

Our room was pretty spacious - we had the grand suite with one king bed. The couch had a fold-out bed and there was also an arm chair and
two dining chairs, a coffee table, and a small dining table. There were flat screen TVs in both the living room and the bedroom and there was a DVD player in the living room. There was also a refrigerator, coffee maker and microwave. There is a small grocery store across the street from the hotel (it's on the bottom floor - basement - so, you can't see it from the street), just ask one of the bell men and they'll point you in the right direction. We stocked
up on sodas, water, and a few snacks there.

For food, I recommend going to Gibson's for a special night out or for lunch (there filet mignon sliders are fabulous at lunch and only $12, they are essentially little sandwiches with filets on them) - it's within walking distance of the hotel. Also, across the street from Gibson's is Carmine's which has good Italian food and cocktails. Both have nice sidewalk seating also, if you want a more casual atmosphere. If you want a quick bite to eat go to Food Life - the food court in Water Tower Place. If you're looking for a post office nearby the hotel, there's one in the Hancock Center on the bottom floor, near the Cheesecake Factory. The "El" station (Chicago Stop on the Red Line) is in walking distance and I recommend you take it up to the Belmont stop and go to Ann Sather's for breakfast.
It's right by the stop, so very convenient. Trust me it's more than worth it - the cinnamon rolls are too die for, the biscuits and gravy are delicious, even the fresh fruit is better there. And the price is a bargain for all you get.

Stay at the Raffaello, especially if you can get a good deal on Expedia. You won't be disappointed.

Not the best

from TG1298
My husband and I booked this hotel through orbitz - rate of $177/night which was a good rate at the time we booked. The location is good - right off Michigan Ave near Bloomingdales and the Hancock Tower. It is a very safe location and close to the bus and metro. The check in was easy - and there was a room available a few hours prior to there check-in time (which was nice). We were in room 506. Only five floor up from the street, but the room was pretty quiet (every room in every city has some noise!!). I was SHOCKED at the size of the room. I believe this was the smallest hotel room we have ever stayed in. Honestly, we laughed when we saw it! The bathroom was also small. The shower was a rainfall head and there was plenty of room in the shower but there was not a lot of room near the sink or shower. Interestingly, when we looked at the exit route on the door, there was a blue print of the floor - if it was drawn to scale, our room was half the size of every other room on the floor. We wonder if we got the small room because we booked throught Orbitz. The hotel is also a condo and it seems not be be set up for tourists. There was one booklet on chicago in the main lobby with a map, but nothing else. The front desk staff did not have good understanding of their own city or much interest in helping us at times. Once when we wanted to get to a resturant that was quite a distance from the hotel (north) I asked for some metro/bus instructions. The girl at the desk just said she didn't know. She didn't even offer to call the place for us. The second request we had was to find out the best way to get to the Museum of Scienec and Industry (which was great!!). The girl told us she didn't know and then asked three people before someone behind the desk told us there was a bus and where to get it. When we got to the bus stop, it seems that bus runs weekends mid-morning to mid-afternnoon.....and it was Thurs at 8:30am!! Lastly I asked is they had stamps......I was told, "NO". They didn't even offer directions to the post office.

On the plus side, the hotel was clean.....but we did have a maid knock on the door our first morning at 8:15am to clean the room (we were just about to leave, but would not have been happy if she woke us up!!!) and also about 10am on the day we were checking out (check out time is 12n). Also there was a microwave and coffee maker which we used.

I wouldn't stay here again.

Great Location

from A TripAdvisor Member
We stayed at this hotel in April 2007, when exchange rates were two dollars to the pound. We thought the location just behind the John Handcock Tower was great, handy for shopping, eating and sight seeing. The room we had was small but high quality with all facilities as advertised. We did not complain but understand from another guest that if we had done so we would have been switched to a larger room. The hotel is in fact a 'condo' with the rooms/apartments owned by private buyers and let out by the hotel on their behalf. The only problem we felt was the lack of a cafe/bar area, athough the small lounge was pleasant enough. We had one breakfast at the Hilton over the road and as residents of Raffaello we were given 20% discount. After that we breakfasted at the small cafe beside the Handcock Tower, less expensive, and fine for us. We used the Hilton bar at night, but no discount!
Highlight of our trip was a meal at Hugo's Frog Bar & Fish House on North Rush Street. There are many restaurants in this area but this place was brilliant, with live entertainment provided by a piano player in the bar area. It was my wife's birthday so we eat and drank whatever we fancied, (I had lobster), and the bill was still only £20 each. When we ordered sweet, (fantastic!), I told the waiter about the birthday, so all of the staff gathered around to give a rugby style 'happy birthday' chant. Great place.


from Havin FunNC
My husband and I loved the Raffaello for the weekend. We picked it for the great price (for a downtown Chicago hotel), but found quality and service excellent at all points, as well. Very clean and modern; large rooms and great front desk service. Just a couple of short blocks to the Magnificent Mile shopping, and next door to the Hancock Tower, for an AMAZING view of the city and beyond. Once the restaurant is in, this place will be pretty close to perfect. We will definitely return to the Raffaello when we visit Chicago!

Rafaello disappointment

from Residentaliens
We recently spent 3 nights at the newly opened Rafaello Hotel, just off the Magnificent Mile. Despite nicely furnished rooms and lovely robes, soaps, etc., we were enormously disappointed with the hotel. The first night staying there, we were awakened in our room by the telephone ringing - someone asking for the Valet to bring their car down. We complained to the front desk, and they admitted that they were having problems with their telephone network, but would address the problem. Over the next few days we received calls in our room for housekeeping ("Our toilet is clogged -can you send someone up?") and numerous calls for the valet. Each time, we informed the front desk. When we checked out, we asked to have something done for us (a free night?) to make up for the extreme inconvenience, but they said they needed to discuss it at a manager's meeting. They took our name and number. Three weeks have passed and we have heard nothing from them, despite leaving messages. Customer service was terrible - condescending and snooty. It is not the high-end establishment that their website leads one to believe!

Hotel was great

from gk82
The hotel was great from the time we pulled up to the door to when we checked out, everyone was very friendly, although housekeeping could have been more courteous in not knocking at 8:00 a.m. to clean room - we were on vacation and were not ready to leave for the day by 8:00. Room was very well kept. I would absolutely stay there again - but would not use the valet parking. That was a shocker when I went to pay the bill. VERY, VERY EXPENSIVE and next time I would definitely park my car myself , even if it meant walking a couple of blocks to get my car. As an aside - breakfast at Mrs. Park's Tavern, which was across the street from the hotel, was absolutely fantastic. I would highly recommend it for breakfast. It would have been nice if the hotel had a restaurant, but hopefully that's in the plans.

Great night on the town!

from scootersmom
My husband and I just returned from staying one night in Chicago, treating ourselves to a nice night out. We loved the location of the Raffaello, having stayed many times across the street at the Westin Michicgan Ave. We got a great rate and were even upgraded to a suite (could be that it was a Wednesday night). Flat screen TVs in both bedroom and separate living room. Beautiful boutique hotel, small bathroom is only complaint. Arrived too early to check in but they checked our luggage easily and we were free to shop all day and head straight up to our suite when we returned. Very very clean, super comfortable beds, loved it!! Would stay again in a heartbeat!!

Hotel Raffaello = a dump

from ddbrooklyn
I spent St. Patricks Day weekend at this "hotel". It was not a good experience at all. First of they have 2 small elevators that service the entire hotel. So I would have to end up waiting 10 minutes every time i went up and down from my room. Not fun. I felt like a was waiting in line for the bathroom at a sports arena every time. so frustrating.
The room we got was very small and kind of dirty. The outside of the hotel looks nice so I was expecting something comparable. Not to be. There was mold in the shower, and 1 roll of toilet paper in the bathroom. don't normal hotels clean their rooms beforehand and supply an excess of toiletries.
The location of the hotel was fine. But the overall experience was far below average. To top it off, they charged me an extra night's stay for a so-called "clean-up" fee. I was in the room only to sleep. i made no mess. perhaps it was the mess that was there in the room when I arrived. regardless, they were rather obstinate in taking away the charge, and we had to work out some sort of deal after weeks haggling on the phone, I just gave up with them.
This hotel is honestly complete crapola.

Boutique style comfort

from newmy255
My wife and I enjoyed the comfort of this quiant, sharply designed, hotel. The staff was really friendly and made our stay most enjoyable. The hotel was also very reasonable and was located in a nice district of Chicago. The only downside was the lack of bar and restaurant on-site, but there were more than enough bars and hotels within the area that it was no big deal. Overall, it was a very pleasant stay and i would certainly reccomend it to other young couples and singles out there.

Top Local Tips for Chicago

Michigan Avenue Hotel Raffaello booked thru my travel agent, newer hotel offering great prices for fantastic accomodations

COLD!!!!!! Make sure you check the forecast before going to CHicago and dress apporpriately, the temperatures there were below 0.

Use the Airport Shuttle Rather than getting a taxi use the Airport Shuttle which services all the Chicago hotels. It works out cheaper and the service is very reliable.


Other names for The Raffaello Hotel

  • raffaello hotel chicago
  • raffaello hotel
  • Address: 201 East Delaware Place Avenue - Magnificent Mile - Chicago - Illinois - 60611 - United States
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