The Peninsula Chicago Hotel

, Chicago, United States
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The Peninsula Chicago Hotel

5 star

Rooms: 339

108 East Superior Street - Chicago - Illinois - 60611 - United States | 312 337 2888
365 Traveller

Reviews - The Peninsula Chicago Hotel

10/10
Amazing Hotel
Submitted by: Summana in 09/09/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
This was a pricey hotel but well worth it for the size of rooms and fantastic service. You are really spoilt rotten with the treats and smiles! Very good location down town and a beautiful hotel all over
1/10
The Worst
Submitted by: Brian in 29/08/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Mature Couple
We gave traveled to many hotels during our professional career, but i must say this takes the cake the rooms where absolutely horrible I was in a supposedly SUITE, this room was so SMALL,top top it off during our 4 day stay we had 4 roaches invade our room. When I approached the manager in regards to this problem he was great he tried to make things better but I was to late I was so upset with this Hotel I just wanted to go back home. So when peaple ask me how did like my stay I tell the the truth that this hotel was absolutley the worst I have ever stayed at I would rather stay at a motel 6 than spend my money @ Allerton Crowne Plaza.

Historical Traveller Reviews of The Peninsula Chicago Hotel

impeccable

from A TripAdvisor Member
The Peninsula may not be the newest or the glitziest hotel, but its intelligent staff make it one of the best. Our reservation preceded and exended past my husband's cancer surgery at Northwestern's medical center. It was a time of distraction and apprehension that might have been exacerbated by a disinterested place, a Hotel Land of the Living Dead. To a woman and man, the Peninsula's staff displayed quiet, professional concern by their words and actions. Examples: Sensing that this would be a difficult time for us, our reservationist booked us into rooms that were extraordinarily quiet, given the hotel's proximity to the hustle and bustle of Michigan Avenue. At a particularly trying moment when only chicken soup, not on the menu, would do, the Peninsula improvised smoothly and promptly (fresh fettucine and grilled chicken chunks in a tasty reduction, amazing, really). Housekeeping worked rapidly around our schedule, not theirs. Those who have traveled a bit know about phony attentiveness, and indifference. I encountered neither, not once, during our extended stay.

Excellent

from A TripAdvisor Member
Our stay at the Peninsula, Chicago for four days in July was absolutely wonderful. The staff was very proffessional but at the same time very down to earth and pleasant. The room service was great and our children were very welcomed and made comfortable.

s interesting that 2 previous reviewers

from Mark-Johnny
did not enjoy the Peninsula, but I can certainly see their point. In the case of the Asian bar guy, it seems rather odd that his complaint had to do with discrimination when practically the entire hotel is staffed with Asians and other minorities. Anyway, as an Asian reviewer myself, I enjoyed my experience at the Peninsula and I am glad that I did not have the same experience. It's hard to deal with situations like that but the thing not to do is let it escalate.

The Peninsula Chicago was avery pleasant experience for me and my partner.

Tea at the Lobby was a delightful experience

from A TripAdvisor Member
I had a tea with 8 other women to celebrate my daughter's 40th birthday on August 15, 2004. It was an absolutely wonderful experience for all of us. The service was impeccable and friendly. The tea was served beautifully and the food was very fresh and well prepared. My daughter was presented with a piece of cake that was served on a plate that said Happy Birthday Kristen in chocolate.There was a candle in the cake. This was a very nice surprise. After tea, we all went to the Bar and had the same wonderful, friendly service. Thanks for helping us to have a great afternoon with you.

Dont Mean to Rain on the Parade

from A TripAdvisor Member
Me and my girlfriends had reservations at "The Lobby" at the Peninsula Hotel this past Friday. I made reservations over 3 weeks in advance and called the day of to confirm, and everything was fine. When we arrived downstairs at the hotel the service was impeccable and everything was great until we arrived at the lobby on the 5th floor. From the MOMENT Johanna our "hostess" greeted us we sensed that we were not welcome. Not a hello, not a "Welcome to the Peninsula" nothing, this woman walked up to us, clapped her hands and stared as to infer "how can I help you" I stated that we had reservations and she said "Let me check". After waiting for about 2 minutes, I glanced over to the reservations booth where I noticed Johanna and another girl pulling a sheet out of the reservations book and putting it into the lower cubicle, removing another blank sheet, putting it in the binder and flipping it back and forth, as to infer that they did not see us listed. After the caught me staring at them, Johanna walked over and said our table would be ready in a minute (obliterating the necessity of our reservation) We were seated and ordered our tea which was not allowed to steep and our Tea Refreshments were stale and took an additional 10 minute to arrive to our table. Not to mention the not so subtle stares we were recieving from the patrons. I couldnt help but wonder if "The Lobby" was used to having African American patrons, since we were the ONLY blacks in the whole room, save a bus boy who 20 minutes later turned into a waiter and was serving the people next to us. I have never felt so uncomfortable in my life and I am appalled at the shabby service we received. I will NEVER go back and I strongly encourage non WASP's to do the same.

Great experience

from Robert8181
Spent the 4th of July weekend at the Peninsula Hotel. This is a fantastic hotel. The location right off of Michigan Ave. adjacent to the Old Water Tower is very convenient. The service was outstanding. All of the staff were very friendly. The facilities are first class. The room was terrific with a very large bathroom with a separate shower and tub. There was a TV installed in the wall adjacent to the tub area so that you could watch TV while taking a bath. Everything in the room (e.g. lights, TV, A/C, etc.) can be controlled from a console next to the bed. There is a wonderful spa located at the top of the hotel with a great view of Michigan Ave. from the fitness area and the pool. This is a true spa and not just your typical hotel fitness room and pool. They have a great restaurant in the main lobby that offers a coffee and dessert buffet with live music on Friday and Saturday nights known as Chocolate at the Pen. The Sunday Brunch is simply amazing. We truly can't say enough nice things about this hotel. We are anxious to return as soon as possible.

Spectacular Hotel

from MisterW
Purchased a package at this hotel and it was delightful. I have traveled extensively and have very high standards when it comes to luxury hotels. The Peninsula met and exceeded in every category. Our room, an executive suite, was imaculate and extened from the building giving us large views of the city on 3 sides including the Sears Tower. It's in a great area and the service was nearly flawless. Of course, there were a couple of minor issues here and there but nothing worth even mentioning. If you're willing to spend the money to stay here, you will most likely not be disappointed and will probably be thrilled.

Luxury at your fingertips

from A TripAdvisor Member
This is one of the very rare places where you wouldn't want leave and go back home.
Convenience and Luxury blend suprbly, adding to that the "fine cuisine". I give this place six stars

Loved it!

from A TripAdvisor Member
A most excellent place for one to stay at. Service very professional, room best I have seen. Welcome to America!

Great Hotel-the best

from A TripAdvisor Member
My wife, daughter and I returned to the Peninsula Chicago over Memorial Day weekend (having previously stayed there in December 2002). Having stayed at a number of Ritz Carltons and similar hotels, this is the hotel I'd love to move into. My 10-year old daughter and I love the pool which is roughly 90 feet long and has great views. Great gym and Spa facilities with views of the lake. While we did not dine at the fancier restaurants, our breakfast in the lobby restaurant and the adjoining French cafe were excellent. Staff was very helpful. As other people have said, the rooms are great and it can be hard to leave them. We are hopefully going to make a family tradition of a staying there every couple of years.

Top Local Tips for Chicago

Let the concierge help you! I contacted the concierge via the hotel's web site well before our departure. Gary answered questions promptly and accurately. Because of his help I didn't waste time after arrival in trying to sort things out.Once I had a list of destinations I used mapquest to determine the distance from each place from the hotel, or one place from another, according to our schedule. This helped me to know how much time I should plan on getting to dinner, to the theater, museum, and so forth. I kept these in a file in the order in which we would visit each locale. Mapquest has a box on the directions page where you can type notes. In that space I typed, for example, "from Peninsula to Drury Theater" and also noted the day and time of the reservation, if we had one. Because I was traveling with a young child I didn't want the greatest memory to be "watching mommy thumb through the guide book for the hundredth time". What might be tedious to one could be helpful to another.

Stay in the Loop or on the Mile or you miss out on the Chicago experience! Of four visits in the past two years, my favorite was three days before Christmas. Stayed at Hotel 31, drinks at the Drake and dinner at Spiaggi (delicious, and showy, but go for appetizers, then someplace cozier for dinner). Shopping the Miracle Mile at Christmas was bustling, busy, but not crowded, breezy and chilly. Lovely lights at night.

Secret club Just up Rush street (street behind the Peninsula) near Division is a club called Le Passage. Hard to find, and roped off by a security guy; but an exceptional underground club for martinis & cocktails.

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Other names for The Peninsula Chicago Hotel

  • peninsula chicago
  • chicago peninsula
  • Address: 108 East Superior Street - Chicago - Illinois - 60611 - United States
Travel Library Traveller Rating?
10/10

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"Amazing Hotel" - Summana

"The Worst" - Brian

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