Sheraton Chicago Hotel and Towers

, Chicago, United States
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Sheraton Chicago Hotel and Towers

4 star

Rooms: 1209

301 East North Water Street - Chicago - Illinois - 60611 - United States 312 464 1000
1082 Traveller

Reviews - Sheraton Chicago Hotel and Towers

Historical Traveller Reviews of Sheraton Chicago Hotel and Towers

Great Stay

from krs
My family stayed at the Sheraton for the ASHA convention at McCormick Place. Our room was clean, the facilities were great, and the staff was extremely friendly. We had a king bed room and the rate was $90 on Priceline. Parking was SALTY, so we tried to utilize street parking as much as we could, but did lots of walking. Would stay here again - - great value for the money.

Average hotel, terrible food

from A TripAdvisor Member
Great views, nice common areas, rooms are adequate but small. Check-in was less than adequate. Special offer was not fulfilled. Had an offer as a Sheraton preferred guest for room upgrade and $25 food credit, was not able to get either one, after paying in advance to assure the package. The food was terrible at breakfast. I left something in the room and was told by voice mail at the lost and found that my long distance call would be returned, it was not. I had to call back after waiting more than 48 hours for a response. Still not much effort was put forth to resolve this. Stay here if you can get a cheap room and be prepared to pay more for parking than is stated on the web-site.

Location, Location, Location

from A TripAdvisor Member
What a great location and excellent service at the hotel. The location is two blocks from the start of the magnificant mile and also a short walk to the trolley to the Navy Pier. The hotel holds your luggage free of charge on the day you checkout- nice feature for people like us who chose to park out in the suburbs for free and use public transportation. I recommend the CTA 3 or 5-day visitor Pass. Everybody was very nice at the hotel and for $90/night through Priceline the room was clean and adaquate.

This is NOT a 5 star hotel

from A TripAdvisor Member
The rooms are awfully small and dirty. This is the worst hotel we have ever stayed in. We will stay in Hyatt next time.

Excellent in every way

from A TripAdvisor Member
Boy, if this is a bad economy, you couldn't tell by staying at the Sheraton. The place was a hub of activity. And, with all that was going on, the service was excellent. While I was there, I witnessed several political figures, including Jesse Jackson and Bill Clinton, in the ballroom area. It's cool being in a place that seems to be "important".
The location is great. We walked to Navy Pier in 10 minutes and Michigan Avenue in 5 - how can you beat that. We were very pleased with everything from start to finish and will be back.

Great Time in Chicago!

from A TripAdvisor Member
Location was great, we walked to Navy Pier and Michigan Ave. The kids loved the pool.

Never Again!

from A TripAdvisor Member
-All services are slow. -Some (or most?) employees have attitude problems. -Rooms are unclean. (not obviously dirty, but dust and smelly) -Towls and linens are obsolescent.The hotel is not worth staying, not worth paying almos 200 bucks!

Not horrible but not quite what I expected

from allieross
Definitely just OK. Although the lobby and staff were very nice, when I choose a hotel, I care more about the cleanliness of the guest rooms. Unfortuantely, there were stains on the bedspread and the carpet and we could hardly see out of the windows (cloudy/dirty). The room looked like a college apartment -- lacking furniture, pictures, etc. Would've been fine if it was cheaper, but not what I expected for $199/night!

t Judge A Book By Its Cover

from kimistar
On the outside, this hotel is amazing with its gorgeous views of the river, nice location just a touch off Michigan, looming towers that beckon you... The lobby continues to enchant you with its lovely decor - even as you're standing there checking in, you anticipate a great room. After all, this hotel seems to have lots to boast about. And so many locals seem to use it for their grand events and meetings. Wouldn't you also then expect a wonderful room? The first set of rooms we were given were completely unsatisfactory. One hadn't even been cleaned yet - dirty towels still on the floor, unmade beds. The other was worst - although we were on a non-smoking floor, the room reeked, like someone had just finished smoking a pack that day. Our second set of rooms were fine. Nothing impressive. Nothing to make us want to return. The beds were uncomfortable, the pillows flatter than anything we've ever had in a Chicago hotel. We've stayed at some very nice hotels in Chicago with rooms worth bragging about. I can't say that the Sheraton would be a place I would like to try again. Overall, our experience at this hotel was less gratifying that I expect from the Sheraton or from a 3-star hotel in Chicago. But, this is the risk we take with Hotwire. So for the price we received for this particular weekend near the Mile and the Pier, it was good enough for us.

Chicago Sheraton Downtown

from A TripAdvisor Member
I've actually stayed at the Chicago Sheraton more than once (I learn
slowly). A sample of my experience: It took 20 minutes to find one of
my room reservations--they insisted I was one short (I wasn't; they
just took their time finding it on their computer because their
reservations agent had misspelled my name--on only one of three
reservations). It took a 45 minute wait for someone to open the
Business Center so I could use a computer after I called from my room
and was told to come down right away. Phone rates: daytime operator
assisted rated plus 110% hotel surcharge (funny, until you get the
bill!) If you have a car, that's more than $30 a night for valet
parking. The food leaves a lot to be desired, and when I pointed some
problems out to the staff, I felt they were about as responsive as a
fire hydrant. Next time I'll take my chances with the Swissotel across
the street; never stayed there before, but it has the same great
location and I'm sure not going back to this or any other Sheraton.

Top Local Tips for Chicago

Pizzano's There is a great family-owned Italian restaurant called Pizzano's in the downtown theater district. It's definitely worth checking out, as the service and food were both incredible!

Train and Bus Good Options To get into Chicago from the airport you can take the train and transfer to a bus to arrive at your destination. I was a little nervous about doing this as I hadn't done it before, but it worked out and cost $2.25 to get from the airport to my hotel. I just had to walk a short distance from the bus stop to my hotel. I got directions on how to take the train and bus to my location on the CTA website. It was a good option and saved money. It might not work so well if the weather were bad, but for me the weather was okay--a little cold and sloppy from a storm, but it was do-able.

Great Dinner Place Dublin's restaurant on State & Rush. It's a bar, but has great food and very reasonable prices. And I'm a pretty picky eater !

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Other names for Sheraton Chicago Hotel and Towers

  • sheraton chicago hotel
  • sheraton chicago
  • chicago sheraton
  • Address: 301 East North Water Street - Chicago - Illinois - 60611 - United States
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