Hyatt Regency Chicago Hotel

, Chicago, United States
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Hyatt Regency Chicago Hotel

4 star

Rooms: 2019

115 East Wacker Drive - Chicago - Illinois - 60601 - United States Hotel Website | 312 565 1234
1812 Traveller

Reviews - Hyatt Regency Chicago Hotel

1/10
Tired, dirty and just bad....
Submitted by: roger in 07/02/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
We apid for an upgrade and hate to think what it would have been like had we not. Terrible air quality through out hotel but the room was a joke. Grimy bathroom, peeling wallpaper, broken lights, perished seals around window with a freezing cold wind blowing in by office space (-16 chicago in jan!!). Really awful, no sound proofing at all--we could hear everything either side--I mean everything. Very annoying phone worse poorly informed staff--local recommendations by staff were awful but chicago is great. Oh yeas we even found a part eaten Oreo in the minibar. Really shabby. They take your money and then laugh at you.
10/10
Excellent service and great location
Submitted by: Lichita in 14/07/06
  • Age Group: 41 - 50
  • From: Mexico
  • Traveller type: Business Traveller
I attended a conference and the service provided by the Hyatt staff was excellent! And it was very easy to visit museums and other sites: walking distance.
8/10
Staff was excellent, friendly and helpful
Submitted by: Franca Rossi in 31/01/06
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Business Traveller
I stayed at the Hyatt Regency, McCormick on Martin Luther King Drive. I was there for Michelle McKinney Hammond's Diva Principle Conference. The staff was excellent, friendly and helpful. The food was excellent, house keeping was conscientious and room service was the best I have ever experienced. An incredible stay.
2/10
Worst Hyatt
Submitted by: S. Rogers in 05/06/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Business Traveller
I am a Hyatt frequent traveller. I paid extra for an upgraded room. The rooms are cramped, hotel is crowded, carpets dingy, no noise isolation in rooms, "Regency Club" is tiny - seedy l better. Not up to Hyatt standards.ooking. Our cards didn't work to get to the right floor. I called the desk to speak to someone (an ordeal of "press 2 now") . "This is the best level of room we have." My advice - stay at Sheraton or Fairmont Mariott Courtyard for same or lower price. Much better.
10/10
Exciting Big City Value
Submitted by: Craig Henderson in 12/04/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
This is a huge convention oriented hotel. We found a great deal at one of the travel discount websites ($89 per night) and we weren`t disappointed. The location is outstanding: adjacent to The Loop and The Magnificent Mile. The impressive glass=enclosed, multi-level lobby bustles with activity and excitment. Despite the crowds, check-in was quick and easy. All the staff that we encountered were helpful and extroverted. Our corner room on the 28th floor had spectacular views, from 2 windows,of Lake Michigan, the Chicago River, the Wrigley Building, and The Magnificent Mile. The room was spacious, contemporary, immaculate, and the large amenity laden bath virtually sparkled. If you prefer a quiet boutique style hotel, this may not be your cup of tea. If, however, you`re in Chicago to experience the excitement and energy of the big city, this is where you need to be.

Historical Traveller Reviews of Hyatt Regency Chicago Hotel

A superlative hotel experience!!

from quindad
I recently stayed at this hotel, and must say that I`m somewhat dismayed by the negative comments about this property. I travel often and was delighted to find that this was one of the finest hotel experiences I`ve ever encountered. Most of the bad comments on this sight are about the hotel`s massive size and the throngs of people. It is no secret that this is a huge business and convention oriented hotel, so a few minutes of research on the net or in the travel section of a local bookstore would inform a prospective client of that infomation. The hotel is ideally located and is central to all that Chicago has to offer to tourists or business people alike. The spectacular multileveled greenhouse style lobby bustles with activity and is enhanced by lush foliage,flowers and dancing fountains.
Realizing that this was such a large hotel, I immediately joined the Hyatt frequent guest program. This offers the distinct advantage of a separate check in area, so long lines can be avoided. Also, room upgrades and late check out are additional benefits. Membership is free. I arrived several hours before the actual check in time of 3:00pm. I had reserved a room at a special winter rate, through Hyatt, of $87.20. A great deal! I was immediately upgraded to a room on the 28th floor with an unbelivable view of The Chicago River, Lake Michigan, The Wrigley Building and The Magnificent Mile. The spacious room was stylish,contemporary and immaculately maintained. The large amenity laden bathroom sparkled. All hotel staff that I encountered were, without exception, courteous, amiable,and helpful, even when just simply passing them in a hallway. Those who prefer a small,slow-paced boutique style hotel should look elsewhere. If you`re coming to the big city to experience the excitement, glamour, and energy of it all, this is where you need to be.

s Hyatt

from cherrytree80
First the good part about the hotel - its location. Can't beat it. Now the rest of the story. I have stayed at some very nice Hyatts across the country. This isn't one of them. This place kind of reminded me of the freshman dorm at my college - extremely large and complete chaos 24 hours per day. The entire hotel lobby reminded me of a circus with three rings. There was activity going on in each direction - a bar here, a restaurant there, the registration desk, and of course the line for the valet parking (your only choice at $35 dollars per night, which is only $15 cheaper than what I paid for the room on Priceline). One day I waited one hour and ten minutes to get my car out of the garage.
Yes, that is 70 minutes. They do not have enough valet people and the parking area in the front of the hotel reminded me of downtown Bankok, with cars, cabs and vans all over the place. For a hotel of this size, the exercise room was dinky and not very well equipped. We stayed at the Hilton down on Michigan Avenue before and that was a very nice older hotel. I highly recommend it, plus it had a great exercise room.
However, after reading some of the other reviews about this hotel, I guess it could have been worse.

15 wait for hot water and $3 for a fork!!!

from A TripAdvisor Member
My expectations were not high because I booked this hotel through priceline for $58 / night. An amazing deal if not for the fact that you had to wait 15 - 20 minutes for hot water. I called the front desk to tell them that there was no hot water - to which they nonchalantly replied: "try running it for 15 to 20 minutes." They forgot to tell me to keep the water running after my shower, if anyone else expected to use the shower. My boyfriend, who showered after me, had to wait another 10 minutes to get the shower warm again. To make matters worse, after room service was delivered, we called and said we needed another fork. They told us it would cost $3 ($1 for the fork, $2 for delivey charge). Absolutely ridiculous!! At least with a 1 star hotel, you get hot water. This is supposed to be a 4 star hotel. I guess you do get what you paid for - I just feel bad for the people who actually paid full price.

Excellent value for the cheap deal

from A TripAdvisor Member
Stayed altogether 8 nights (Jan 14-22 2004) in Hyatt. The hotel is massive, but location is really nice. In walking distance is Art Institute, great shopping options, theaters, Navy Pier etc.

Having read reviews of the hotel we weren't sure what to expect.
Check-in went smoothly, no mention of priceline or any waiting. At some days, the line for check-in was quite a long... Our room was in the 32nd floor in the east tower and it was recently up-dated, had two double beds, TV, minibar etc. There would have been free high-speed internet access, in case you've a laptop. I can't complain about cleaning, got the shampoo and other stuff replaced every day.

One of the concierges did not really know too much and was not really helpful, but all the other staff at concierge desk were really friendly and gave really good advice how to get around the city and neighborhoods.

Elevator areas in the lobby went under renovation during our stay, but that didn't disturb too much.

All in all, I would say that it was excellent value for the room price we paid. I would definitely stay there again.

Thank goodness we got a deal!

from A TripAdvisor Member
We paid $53 per night for this room on Priceline and we still didn't get our money's worth. I feel sorry for anyone who pays full price for this hotel. The sheets were dirty, we had to wait in line over 30 minutes to check in and our room was not ready, there were several conventions going on at the time and the hotel was OVERRUN with people, our room was incredibly loud and we ended up having to buy earplugs so we could sleep (they still didn't help), we tried to go to the bar but sat at a table for over 20 min with no service, and there was construction going on that we had not been told about-it made the lobby incredible loud and busy. If you are going to Chicago, don't stay here.
There are plenty of wonderful hotels in Chicago and this is NOT one of them.

Got this 4-star hotel for $50 on Priceline and it was great!

from teadkin
We just returned today from an impromptu visit to the city with our four children. Since it was a last minute decision, we decided to try our luck at Priceline. We knew that we wanted a four star hotel and wanted to be right on or next to Michigan Ave. We bid $50 and the bid was taken by the Hyatt. We live in the suburbs of Chicago so we knew the Michigan Ave. area fairly well, and we were surprised at what a great location this is for only $50/night. The hotel was very lively and had amenties galore. If we needed anything from a bookstore to Krispy Kreme and a variety of restaurants, we had them available to us without even leaving the hotel. We were within blocks of the famed Garrett's Popcorn (of course there was huge line) and only a couple of blocks further was the Water Tower. Navy Pier was only 2-3 blocks from our hotel as well as all of the boats that give tours up and down the river. The staff was very friendly, and the concierge could tell you exactly how many blocks to whatever you were looking for and just how much a taxi ride would cost. One of the big highlights for us was that it actually had an affordable children's menu that included very-edible kid-friendly food for all three meals and desserts. Example, a hamburger and fries was $2.75, add a beautiful and huge salad and it is only 50 cents more, their desserts were only $1.50 and b'fast pancakes etc were only $2.50. As for the the adult fare, if you wanted a dinner, it was between $14-$26, but if you want them to bring up a bottle of liquor for you, it would be another $90!! (There is a liquor store right around the corner though). One last thing, the outdoor ice skating rink is about 3 blocks down at Millenium Park and I think it is only $5 to rent skates. This was a very nice find for us and since it is such a large hotel (2 towers maybe around 20+ stories high), I would have to believe that they frequently have additional unsold rooms that they "give-away" on last minute notice like that. Hope this helps.

Too big for our liking

from graemethejambo
Stayed here may 2003. The hotel is certainly in a great location and has quite an impressive foyer. There were no problems with the service or standard of the rooms but quite simply the hotel is just far too big for our liking. Having booked Chicago as a late alternative to Toronto because of SARS problem this hotel seemed fine. Ideally we would have preferred something about a tenth of the size, 200 rooms, as it was to easy to get lost around the hotel. They even hand out a map. If you don't mind big (sorry massive) then it is a good hotel. Very clean, comfortable and great location.

Will Not Go Back!

from A TripAdvisor Member
Each year my husband and a group of friends have a holiday party and we typically rent a room for the night. For the last 3 years we stayed at the Allegro because of it's location and it's reasonable pricing. This year we chose the Hyatt based on a friend's recommendation. What a mistake! We purchased the room through Orbitz and base price was $115.
Not bad for a Chicago hotel. Obviously we expect to see crowds during the holiday season, but what we encountered was comparable to Disney World. Parking was $35, which is ridiculous! At check-in, the clerk had difficulty getting the spelling of our name correct despite my having written down for him and as a result, he couldn't find our reservation.
On the way to the room you can't help but wonder when the hotel was remodeled last. It is extremely retro and not very appealing. The room was small and the view was of the office building next door. The retro decor was more apparent in the room, which was dimly lit. As a woman, I like to have a well lit bathroom, but that was not the case here. We decided to head down to the main lobby bar for a drink and some appetizers. We waited 15 minutes before we got the attention of a waitress who informed us "there is no food - too many people." We then went into Knuckles, which is a sports bar, but turned around because the odor of stale beer was so strong. We ended up at a nice little pub next to Connie's. The Bruchetta is wonderful!

For dinner we decided to go to Houlihans, which is connected to the building by an underground walkway. Unfortunately, we couldn't find a single Hyatt employee who knew how to get there. Dinner was nice, but again, crowded. Not a big deal. The following morning we called down to have the car brought around (a service that the Hyatt boasts) and were told that they were too busy and the service was not available. We waited 30 minutes for our car and 15 minutes to receive a receipt at check-out.

I expect to see crowds during the holidays and that's okay with me, what I don't expect is a hotel chain as large as the Hyatt to be so ill prepared for such huge crowds. I was extremely disappointed and will not go back.

Other Hotels in Chicago To Choose From... Avoid This One!

from RickyC
I had the misfortune of staying in this hotel twice; once through a pre-booked convention and once because that's what Priceline gave me.
Both experiences were terrible! The only thing positive I can say about this hotel is that the rooms are fairly nice with the POSSIBILITY of a decent view, but no nicer than most hotels.

1. As another reviewer noted, the lobby is a zoo, and I would add, impossible to find. It's on the second floor of the hotel!?! Who puts a lobby on the second floor? What's more... the hotel is made up of two towers and only ONE of them has a lobby where you can check in. POOR PLANNING!!!

2. Parking garage holds you hostage--it's $28 per night with NO IN OR OUT PRIVELEGES. Why do I call it hostage taking? Once you pull in you can't get out because this huge garage door closes behind you and you're stuck paying them.

I would choose another hotel before booking this one.

Perfect location and ammenities for a family

from A TripAdvisor Member
We spent 4 wonderful nights and 5 days in Chicago. The hotel was clean, the staff very courteous and knowledgeable. With all the attractions and activities in town, we didn"t even miss a pool! We would stay at this location again without hesitation.

Top Local Tips for Chicago

Cheap Parking Near The Hyatt The best parking deal downtown is the Millenium Park parking garage. It's $16 for 24 hours.

Ben Pao has great Chinese-American food Our favorite restaurant in Chicago is Ben Pao. It's a "Chinese" restaurant with a business casual atmosphere. It has dim lighting and nice decor and the food is outstanding. It may not be "authentic" Chinese, but trust me.. it is delicious. I recommend the Sesame Chicken and the Seven Flavor Chicken. Our total bill was about $60 for an appetizer, two beers, one mixed drink, a cup of tea, and two entrees. Not bad if you ask me! Make SURE you make reservations well in advance. The wait time can be up to 2 hours at times! If you are bringing four or more people, definitely get different entrees and share! There is a turn table on your table so you can do just that. YUM!

Hyatt Regency Chicago We stayed at the hotel at the end of August 2006. The hotel is in a wonderful location, close to the Navy Pier, Magnificent Mile Shopping, and other sites. We booked on Hotwire and got a rate of $99.00 p/n.The room was nice, are neds were met, the staff was helpful. There is a free trolley service that begins at the end of May and runs till the end of August. This can save on cab fares, the service with the transfers can take you all around the city for free. Wear comfortable shoes, lots of walking. The downtown area is very clean, Millenium Park is also very nice and a short walk from the hotel. A city with lots to do.

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Other names for Hyatt Regency Chicago Hotel

  • hyatt regency chicago
  • hyatt chicago
  • chicago hyatt regency
  • chicago hyatt
  • Address: 115 East Wacker Drive - Chicago - Illinois - 60601 - United States
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