Homewood Suites by Hilton Chicago Downtown Hotel, Chicago, United States

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Homewood Suites by Hilton Chicago Downtown Hotel, Chicago

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Rating

6.0/10
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Official Contact Details - Homewood Suites by Hilton Chicago Downtown Hotel

  • Address: 40 East Grand Avenue - Chicago - Illinois - 60611 - United States
  • Phone: 3126442222
  • URL: http://homewoodsuites.hilton.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 233
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"The hotel itself was very nice, but the service we received at the Homewood Suites was horrible...."

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Reviews - Homewood Suites by Hilton Chicago Downtown Hotel

1 review (Showing 1 - 1)
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Rating:

6/10
Poor Service
Submitted by: Tori in 06/09/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
The hotel itself was very nice, but the service we received at the Homewood Suites was horrible. The evening and daytime front desk receptionist were extremely rude and acted as if they were too busy to accomodate us. For example, the front desk clerk sighed and rolled her eyes when we requested something so simple as extra keys. We were treated with disrespect on more than one occasion. I visit Chicago quite frequently and I will never stay at this establishment again. In fact, I just arrived home yesterday from Chicago and stayed at Hampton Inn and Suites about 2 block from Homewood. I would give them an overall rating of a 10, especially in their customer service!
 
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