Hard Rock Hotel Chicago

, Chicago, United States
Nearby Airports
Review this Hotel
Popular Travel Destinations

Recently Reviewed Hotels Around Chicago

Hard Rock Hotel Chicago

4 star

Rooms: 381

230 North Michigan Avenue - Chicago - Illinois - 60601 - United States | 877762546835
797 Traveller

Reviews - Hard Rock Hotel Chicago

Submitted by: Kevin in 10/03/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
OK, so I was working and unable to spend much time in the Hard Rock Hotel Chicago. But I was totally impressed with ... everything. From the Mick Jagger room key to the rock history in the hallways.
My room had a superb bath robe. Didn't want to spend the $100 on it, but I enjoyed using it. The pillows were monogrammed with the Hard Rock Hotel logo, chrome light fixtures, silk-screened artwork on the walls. The shower and bath area was impressive. The comforter was clean and attractive. The HiSpeed internet worked. The minibar had clear pricing, let me look the stuff over, and then decide if I was going to purchase.
I've been to a lot of Hampton Inns, a few Hiltons, the Doubletree in Times Square, but the experience here was simply the most impressive ever. Can't say enough great things.

Historical Traveller Reviews of Hard Rock Hotel Chicago

Hard Rock Chicago Really Rocks!

from A TripAdvisor Member
What a place this is! My wife and I stayed there for Valentine's Day last year and had a wonferful time. The rooms are nicely decorated and the beds are very comfortable. The hotel provides a bathrobe to slip into & unwind after a long day of fun in the Windy City! The flat panel tv is a plus, right along w/ the DVD player and the surround system in the room. Loved the lighting in the room because you can keep it dark & romantic or just turn on the lights for some reading. The lobby itself was a fun place for the ambiance & music. Very modern hotel, within a landmark building. Great Michigan Avenue location, close to shopping, dining, theaters, river tours and about 5 minutes away from Navy Pier. Really consider this place next time you stay in Chicago.

Loved the Hard Rock!

from A TripAdvisor Member
I loved the Hard Rock! Other reviewers indicated that the service was horrible and snotty; that the rooms were dark and dirty; and that they did not like the hotel. However, my husband and I had a completely opposite experience on both of our stays at the hotel. We found the service to be professional and the rooms were clean and trendy. We try to only stay at boutique/trendy hotels during our travels and enjoyed the Hard Rock so much during our first stay that we booked another room three weeks later. The Base Bar is a hip place to hang out and have a drink, and the hotel's location cannot be beat! This is a hotel I would definitly reocmmend. Also, the bed is amazing and the bathrooms with the glass-enclosed showers are great! My only complaint is that I wish the bath products were a little more high-end, but the sea salt soap was nice. Finally, I really liked the availability of 24-hour room service.

Dark and boring

from A TripAdvisor Member
The Hard Rock Hotel Chicago does not meet up to its sister properties throught the US. Their is no parking available, only a valet who is not accesible due to traffic and congestion. It is so dark when you enter the lobby- it immediately depresses you. The Base Bar is tiny, absolutely no room to have a crowd, drinks are overpriced.The best thing about the hotel is the bed!Bed and bedding are perfect, most comfortable bed ever! The staff is not friendly and imitates that they are better than the rest of the crowd-very "Hollywoodish"! If that is such a thing-Their seemed to be a constant party on our floor and kept us up all night long-security was called twice and then we gave up. I am up for partying anytime, but sometimes you need to have respect for where you are! I would not stay here again and would not recommend it either!


from A TripAdvisor Member
When a client conference was announced to be held at the Hard Rock, I was dubious. I was very happily surprised, from the moment of my arrival, that service and facilities were excellent. Warm and professional, the staff was outgoing and knowledgable. Quality training showed in everything from meeting management to room service and bar staff. I would definitely stay again and even seek it out.

The Hard Rock Tested My Mettle

from A TripAdvisor Member
I have stayed in the Las Vegas Hard Rock Hotel and absolutely loved it. However, the Second City version is definitely second rate. For starters, the dark furniture and chrome fixtures are depressing. Plus, why would you have Kiss serve as an icon for the Chicago hotel? What about some area musicians?

In addition to the dour surroundings, I found the service to be very subpar here. I waited by the bar for ten minutes until the barkeeps finished their personal conversation and were FINALLY able to serve me an overpriced and poorly mixed drink! They touted the fact that the bar was open until 3am...probably hoping that people would be drunk enough to overlook the service.

In the rather untidy room, the Hard Rock advertised that you could get free DVD's and watch a flick in the nice Sony DVD player. However, when we called, we were told that this service was not unavailable. Why did they still have the in-room information playing up the perk???

I woke up to find a rather menacing looking spider in the shower. Does this go with the "Kiss" theme or is this another way that they are trying to "rock our world?" ( the rather annoying catchphrase uttered by all the desk personnel!)

All in all, the Hard Rock was overpriced, overhyped with lackluster service and dark and depressing surroundings. The location is great but the wonderful "Monaco" hotel is just around the corner!

Front Desk Staff is Rude

from A TripAdvisor Member
My two girlfriends and I arrived at the hotel, and found the hard rock had lost our reservation. I had just called three days before and had confirmed the reservation over the phone. The rude woman at the front desk treated us like we were lying. It wasn’t until I started to cause a scene in front of the line of people checking in that she finally decided that she would research the issue. Ten minuets later she found our reservation. Our room wasn’t ready, we were told that it would be ready at noon; we came back at 3 and were told it was still dirty! Room was very small. The bathroom shower, sink and floor were filthy. Room service trays sit in the hallways all day. The next morning we called down to get towels, they were never brought to the room, we had to drip dry. The only positive experience at the hotel was the concierge Christopher. He knew everything about the city and sent us to the perfect nightclub.

Will stay here again

from A TripAdvisor Member
Stayed here one night with a group of 10 for bachelor party night out on the town. Could not have been happier with our choice of hotel. The location was excellent, the place was very clean and the rooms were suprisingly bigger than what I thought they would be. Overall, the staff was friendly and professional, although the wait for our car from parking did take at least 15 minutes. And $35 for parking with in/out privileges is a pretty good deal if your driving all the way downtown. Word of advice if you are driving, use Wacker instead of Michigan.
The hotel filled all my expectations and earned some repeat business.

Hidden Fees

from A TripAdvisor Member
I thought everything was wonderful! The staff was great, they all knew my name. The room was great, I recomend getting the Hard Rock room. The room service was way cheaper than I would expect to pay at a hotel like this. All was great until I got the bill in the morning and realized I had to pay for parking!! They had even told me it was included, I guess they ment included in your final bill!! So I recomend finding parking on the street and risk getting a ticket. It will be cheaper than parking!

behind the velvet ropes

from A TripAdvisor Member
Me and my Dad went up to the city for a weekend. I had bought him tickets to see the Blue Men Group. ( which is an excellent show by the way). I think we payed 149.00 a night for two night, and what we got was a 149.00 i night hotel and service. Not a deal and not a rip off. I'll start with the so so and finish with the amazing. The rooms were a bit small, but not bad for two people. Four people would have been pushing it. The service was very good, but some of the people did have a bit of an attude( must be a chicago thing) The base bar is a cool place to have A!! drink at 7.00 per pop there are much cooler places to go in the city. Now the amazing. The decor the decor the decor. Very cool and very sleek. The rooms come with a free compulation CD and a great "hotel" Sound system. Something I think alot of hotels overlook. The most amazing part of the Hard rock is the Concierge. This guy is CONNECTED!!!. Ask for Christphor!!!! Me and my father wanted to one of the hottest night clubs in the city so we ask him about it. He dircetd us to the Funky Budda Room. When we got there, there were two lines. One for the people on the list which was an hour line, and one four the people not on the list which was an 2 hour line. Before we had left hard rock we Chis had given us his card and written some thing on it. He told us to give this to the door man and it would get us in faster. So my dad got into the list line and we waited there for a while then I though I would talk to the door man and see if the card would get us in any faster. When I should the door man the card and told him who I was staying at the hard rock. He aploygied personal to me and my father for making us wait did not make us pay the 20.00 each cover and best of all declind when we insisted on tipping him for getting us in so fast. The night before we wanted to go to a blues bar. Me and my dad figued we would just go with one of those mainstreem advertised ones, but when we ran this past chris he nearly rolled over in his grave and quickly followed up with discouted pass to some local place, which was again amazing. I could give more examples but I only have so much time. All in all, this place is worth staying at once, but with so many amazing hotels in this city I never stay at the same place twice. If you like this hotel try out hotel 71 on wacker great place as well.

Rock On!

from Erin11
We loved our stay at the Hard Rock Hotel, Chicago! Great location, beautiful and fun decor (especially loved having Sting in our bathroom!), very friendly staff from the valet parking guys who whisked our bags out of the car for us, to the front desk staff, to the security staff who greeted us in the foyer, to the housekeepers, to the room service folks, ... The bartenders were somewhat aloof, but that's okay-- I don't like to be hovered over. Everything was impeccably clean, and the bed was the most comfortable I've ever slept in! Other reviewers have complained about the lack of view, but hey, step outside and get all the view you want. Drinks at the bar were pricey, but that seems par for the course for a big city hotel bar. We're already talking about spending our vacation there next year!

Top Local Tips for Chicago

Go to Kingston Mines! Visitors that want to get away from the "touristy" areas of the Mag Mile and River North should visit Lincoln Park for their blues clubs on Halsted. Kingston Mines is a cool bayou-style bar with wooden creaky floors, sould food, and awesome live music playing on two stages. Students get a discount. To get there from downtown is really easy - take the red or brown line up to Fullerton, and walk east to Halsted and take a left.

The train Take the train from Midway (the orange line "Loop") to the hub of Chicago: $2.00 each way. Get an all day pass on Randolph Street at the Cultural Center or at the Midway Train Station: $5.00 for unlimited rides

Best Margaritas!!!! in town!!!! If you are looking for some good margaritas you need to stop by Su Casa mexican restaurant!!! The have an entire margarita menu prices are 5.00 for the house (i personaly think the strawberry house is the best) to 20.00 top shelf. The food is great too!!!! Next time you are in town look this joint up!!!


Other names for Hard Rock Hotel Chicago

  • hard rock hotel chicago
  • hard rock chicago
  • chicago hard rock hotel
  • Address: 230 North Michigan Avenue - Chicago - Illinois - 60601 - United States
Travel Library Traveller Rating?

See All 797 reviews

"Incredible" - Kevin

Review this Hotel
Candid Traveller Photos
  •  Loading Image...
  •  Loading Image...
  •  Loading Image...
  •  Loading Image...

Hotels Near Hard Rock Hotel Chicago