Four Seasons Hotel Chicago

, Chicago, United States
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Four Seasons Hotel Chicago

5 star

Rooms: 343

120 East Delaware Street - Chicago - Illinois - 60611 - United States Hotel Website | 312 280 8800
359 Traveller

Reviews - Four Seasons Hotel Chicago

Historical Traveller Reviews of Four Seasons Hotel Chicago

Perfect for any Season

Spring, Summer, Winter or Fall the Four Seasons Chicago is in a class all by itself.
I recently stayed there on business while in Chicago.
From the very first " Oh Hello, Mrs. C. we have been expecting you" the "Goodbye Mrs. C. we will look forward to seeing you again" the entire experience was heavenly.
It is obviously no accident the staff is well trained, polite, professional -without the slightest hint of stuffiness and "No" is just not in their vocabulary.
The rooms are spotless, airy, spacious, elegantly appointed and oh so comfortable. I was upgraded to a Jr. suite on the 34th floor. My room was on a corner with huge windows on all sides with a beautiful view of the city.
The single most impressive thing about my beautiful room was not the fabulous bed or two tv's or even three telephones or lightening fast internet was the complete silence of the room.
I know for a fact the hotel was sold out for my entire stay but honestly I did not hear a single sound ...not a door slam, toliet flush, siren, honking horn...nothing absolute pure exquisite silence.
Magically, my ice bucket was constantly filled to the brim with fresh ice and when I indulged in popcorn and Orangina from the mini bar they were mysteriously replaced the very same day.
I was busy and needed to work on my computer and because of the comfort of the room decided to spend more time at the hotel and I can honestly say with the exception of venturing to Seasons for high tea, I ate every meal from room service in my room.
High tea is an experience all of its own. I was dining alone and felt a little uncomfortable but any reservations I had were quickly dispelled when I was kindly given a beautiful small table with a breathtaking view and offered a variety of newpapers.
As I pretended to read my paper and munched on an assortment of cucumber sandwiches and deviled eggs, I felt like the Queen of England without the hat and gloves. The only difficult decison I had to make was dessert so I had three small divine ones.
In Room dining was wonderful; quick, hot and delicious and served very professionally.
My entire experience was delightful. You simply can't go wrong with this beautiful, elegant hotel. It's a true jewel in the Windy City.

Five Diamond Urban Midwestern Disneyland-Type Atmosphere

from Tommylicious
I've been a client of this hotel for 11 years (basically since it opened). I'm sad to see it recently transform from a tranquil urban oasis of fine accomodations, amenities, facilities and service into a glorified miswestern urban Disneyland-type atmosphere, overrun with screaming families, whose children repeatedly slam doors, throw things to the floor and create a general cacophony that can be heard even in corner rooms. If that's what you're looking for, then you will love this place and should make it your home away from home. But, if you're an adult on serious business or a couple looking to escape for a few nights, stay at the Peninsula instead-- that's where I'm staying next time.

First off, if you're looking for a good swim or relaxing soak, forget about the pool and hot tub (and even locker rooms). Each time I came down to the pool, there were at least 4 children in the hot tub (hot water and kids equals you know what) and another 6-10 in the pool (ibid). On a previous stay, the pool had actually been closed for a day because someone's child made a mess in there. Don't even bring your bathing suit or goggles unless you plan to use them in your own bathtub. On my latest visit, I detected the stench of urine in one of the showers-- this was a first for me at this hotel and it is what ultimately motivated me write this review.

The gym is pretty well equipped and I did get in a decent workout, but I wasn't able to swim because the pool was so overrun, nor did I use the hot tub after my workout because of the same reason. I even decided to shower up in my room because of the aforementioned problem in the locker room.

As for the rooms, some other reviewers have mentioned that the decor looks dated and worn. I don't think so. The fact that the rooms are still original decor doesn't bother me-- I think they are very nice and have excellent views. Yes, the TV's are kind of old but they work fine and are well placed. The bathrooms are meticulously maintained.

However, the room above us must have had 5 children in it, with the kids banging the doors, walls, screaming at the top of their lungs at all hours, early AM and PM, which prevented us from really unwinding-- the only quiet times were when the cacophanous family above us was out of their room. Housekeeping is excellent, room service is great, and the concierge staff is very good.

It's still a five diamond hotel, but a more accurate description would be a five diamond urban midwestern Disneyland type atmosphere.

Cigarette Smoke

from mvborn
We love this chain and have stayed at other Four Season Hotels. However, we couldn't believe how bad this one was. Kids screaming and running around everytime we entered the hotel. All public areas were smoking areas. Empty cigarette wrappers were left on the tables. A group of 6 or so ten-year old little girls(unsupervised) were playing with make-up in the public bathrooms. They were still there when I came back a half hour later. Kids running in the halls. We have children ourselves and do not let them roam unsupervised in a hotel.

Our room had not been vacuumed. Dried cereal was on the carpet by the bathroom. Pieces of food were under the bedside table. Ear plugs were provided by the hotel to block the noisy mechanicals. My luggage was lost by the bell caps even though it contained 2 luggage tags plus the Four Seasons tag. Our floor was subject to unannounced security sweeps which were never explained.

We are world travelers who stay in all type of places from low to high price ranges. We understand inconveniences. This hotel does not deserve the Four Seasons name.

Great Hotel

from JK-Pittsburgh
Our family of four just spent 2 nights at the Four Seasons in Chicago. We stayed in one of the cheaper suites with an adjoining room for the kids. We had a great view of Lake Michigan. The rooms and furnishings were very nice, and the location was good - right around the corner from Michigan Avenue.

The gym/spa was outstanding. The locker room had dry and wet saunas. Freshly squeezed orange juice was available along with fresh fruit and some other juices. The indoor pool was nice, although a bit small. (My kids made sure that they did cannonballs in the pool - imitating a scene from Home Alone II which had been filmed at the same pool.)

We didn't eat at the hotel. Grabbed a drink at the bar which was fine.

Free internet access was available at the business center.

Service was excellent. Bag handling, check-in and check-out was very efficient. The concierge was always helpful and friendly. Housekeeping was very quick and could be scheduled at your convenience.

Incidentals included complimentary coffee in the lobby in the morning, lemonade in the afternoon. The kids got free popcorn and Cokes upon arrival. You can choose between the NY Times and one of the Chicago newspapers for delivery to your room. As part of the turndown service they provided complimentary bottles of water and earplugs. (Not sure why they provide the earplugs - we didn't have any problems with noise.)

Overall, we thought that it was a great hotel. We would definitely be interested in staying here again if we return to Chicago.

The best in Chicago!

from Majesh
It excells in detail for service and comfort! Unparallel views and fabulous bed!!! I had the best time...

Still the best!!!!

from rleelee
This hotel remains the best in Chicago! We stayed at the Peninsula Hotel 3 months ago. Although the Peninsula is very nice, you absolutely can not beat the Four Seasons service. We went there with our children on the "Kids in the City" package. The kids had a terrific time. There was popcorn and mini cokes in the room when we arrived. They prepared an awesome bubble bath for the kids with lots of toys and and the Sundae man came to our room and made the kids awesome Sundaes. The last thing too... room service was free for the kids. Oh yes, the pool is terrific too!!!! We will continue to make this our favorite hotel!!!!

No Ill Will Here

from A TripAdvisor Member
Excellent all around! I had some reservations, and considered The Penninsula, but our experience was wonderful. Lovely suite, with a view of Lake Michigan, as requested. Prompt and courteous service. Even our Pug recieved upscale accomodations! Don't be "girlie men" ( or women), there is nothing to fear at the Four Seasons.

P.S. We are an out lesbian couple. For our like blessed brethren, The Seasons was welcoming at every turn.

Bring your kids! Excellent experience!

from A TripAdvisor Member
Wow - what a great getaway with my 5 and 7 year old. Rooms were perfect and very very clean. Pool and Whirlpool were great. Location is ideal for walking, shops or taking a carriage ride. Food at the hotel was great.
The highlight was the special visit to our room by the Ice Cream Man! The kids loved it and it is very family friendly!

Yes, it needs a renovation

from Winelover37
We choosed the Four Seasons Chicago for a four day week-end in March 2005, because we are fans of this chain. The location was perfect on the Magnificient Mile: the service was excellent; the breakfast and lunch were very good; the room (it was an upgrade) had a magnificient view of the lake and the city; we even had windows that opened to bring fresh air into the room.
But this hotel is dated: the room was small for a deluxe room; the TV was tiny, the carpets were used, the decor was old fashioned, and the bath/shower were not up to Four Seasons standarts. A major renovation is planned for 2006. Next time, we will try the Peninsula, even if we will not get the view of the Four Seasons.

Very pleased with the Four Seasons

from A TripAdvisor Member
We stayed just one night (March 24, 2005), because this was a last minute trip, however, we were very pleased with our stay at the Four Seasons in Chicago.

My husband and I were traveling with our two sons (6 and 9) and we were so pleased with how family-friendly this hotel was! When we arrived, they had two freshly baked cookies and ice cold milk waiting for the boys. After a long day, this was so nice for them. We also took advantage of the "Kids in the City" package which allows children to eat free room service and entitles you to discounted shopping and museum tickets. If you are traveling with children, you definately want to take advantage of this!

Our room was clean and spacious with a large parlor area, a bedroom with french doors and a large bath with separate tub and shower. Everything was very clean. Bed was very comfortable with feather pillows and comforters.

The pool and fitness areas, which have well-appointed locker rooms and showers, are wonderful and clean. We didn't have time to take advantage of the spa, but a lot of other people did so. The staff was very courteous and we felt very pampered. We definately would go back!

Top Local Tips for Chicago

Museum of Contemporary Art Don't miss the Museum of Contemporary Art in the immediate surroundings of the hotel area: interesting exhibitions!

Metra Train from Kenosha If you live in SE Wisconsin and want to go to Chicago for a weekend or even a day trip, take the Metra from Kenosha. There's ample parking at the station depot and it's only $1 a day to park in a secure lot, next to the police station. It's only $5 for a weekend pass and $7 each way M-F. Bring your I-Pod, reading materials, or catch a short nap and enjoy the ride! It's a short cab drive from the Ogilvie Station to The Loop hotels ($8-10). It's definitely the way to go to Chicago!

Avoid the winter cold!!! Avoid going in winter - it is terribly cold & windy.


Other names for Four Seasons Hotel Chicago

  • four seasons chicago
  • chicago four seasons
  • 4 seasons hotel chicago
  • Address: 120 East Delaware Street - Chicago - Illinois - 60611 - United States
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