Doubletree Hotel Chicago - Magnificent Mile

, Chicago, United States
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Doubletree Hotel Chicago - Magnificent Mile

4 star

Rooms: 500

300 East Ohio Street - Chicago - Illinois - 60611 - United States | 312 787 6100
443 Traveller

Reviews - Doubletree Hotel Chicago - Magnificent Mile

3/10
Great location, poor quality.
Submitted by: Richard Jarminski in 25/10/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Business Traveller
Neighbor's a/c units hummed and vibrated right into my room - thin windows were useless in shutting out the noise. Bed was so old the springs or something were pushing through and I slept on the floor. I arrived at midnight and left the room at 4 a.m. It ruined my day. They refused to refund my money. When I arrived there was a pubic hair on the toilet seat. Never again.
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Historical Traveller Reviews of Doubletree Hotel Chicago - Magnificent Mile

Big Improvement

from Glasgow_Member06
I last reviewed this hotel a few years back when it was under different ownership - it wasn't great. I'd heard it had been refurbished so travelling from Scotland with my wife and two friends we stayed in the Doubletree Mag Mile for three nights in July 2008. The rooms had been refurbished - including the bathrooms. A big improvement - new carpet, furniture and wallcoverings + new sanitaryware.
Unfortunately, the reception area was still being decorated during our stay so I didn't see the end result. Friendly reception and porter staff and a new bagel shop for breakfast - hot sandwiches very good! The sports bar was just as bad as I remember - absolutely no atmosphere - but there are plenty of good watering holes close to the hotel.
A clear improvement over our previous visit and this hotel is so well positioned for Magnificent Mile and Navy Pier. If you are looking for a clean, reasonably priced tourist hotel in a good location for a short stay in Chicago this place fits the bill.

A delightful hotel in a great location!

from gigisf
We stayed at the Doubletree for 4 nights, July 20 through the 24th with our 5 and 3 year old children. We paid roughly $89 a night through Priceline and feel we got a great value. We had stayed one night prior at the Intercontinental. I would choose the Doubletree over the Intercontinental any day of the week! The hotel rooms have been nicely updated and feel fresh, clean and new. The bedding is fantastic and very comfortable. The rooms (we had 2 queen beds) were plenty spacious and our room on the 15th floor had a neat window seat with a pillow that our kids enjoyed sitting at and checking out the street action below. Overall the staff was very courteous and helpful, particularly the bellmen. I did not find the concierges helpful at all - they merely wanted to hand out a pamphlet with selected restaurants on it and seemed annoyed to answer my questions.

You cannot beat the location of the Doubletree - 2 blocks to Mag Mile and public transport. We didn't bother to rent a car and spend the $40 or so a night for parking. We just walked 2 blocks and hopped on a bus or in a taxi to see whatever tourist attraction we were taking in that day. Shopping and restaurants are plentiful in the general area and the location is very safe.

They have a great Einstein's bagels on the main floor which was a good, inexpensive breakfast option for us as well. I will definitely stay at this hotel again the next time I visit Chicago.

Classy and great location!

from Cincinnati-lady
I had a great experience at this hotel! There were beautiful granite countertops in the bathroom and beatiful furniture in the bedroom. The bed linens were extra comfy. The front desk was also really nice and understanding. I had a great time!

Great Location - Great Experience!!!!

from A TripAdvisor Member
My husband and I stayed at the Doubletree June 28-30, 2008. We paid a very low price ($75) and were VERY pleased. The hotel staff was very nice. In the past, we have stayed at the Hyatt Regency via Priceline, and felt we were treated poorly. Not the case here. We received our cookies upon arrival. I had called in earlier - worried because we were arrving via Amtrak and not until close to 9PM. Not to worry! They noted our reservation and also, asked if we would like a King or did we have a preference. I would definately stay here again. We've stayed at the Hyatt Regency, Sheraton, Palmer House Hilton, Whitehall and the Courtyard Magnificient Mile - and this was a very nice stay. The room had nice shampoo, conditioner, facial wash, etc. Very nice maid service. I did leave a note asking for fresh towels (I did include a tip because they do work hard) - and our room was stunning.

Would definately recommend.

Nice Hotel Close to Almost Everything

from mrose-fuller
Stayed at the Doubletree from 6/21 to 6/25 for a conference. The hotel appears to have completed its remodeling and I received a warm cookie at check-in, which was very nice after a long trip. My room and bathroom were a nice size. The bed was comfortable and the linens/towels were great. The hotel staff were very friendly, and the concierge was quite helpful.

Two drawbacks: no refrigerator in the room unless you want to pay a $25 rental fee during your stay; and get a room facing the pool if you are a light sleeper. The sirens and street noise definitely carry up to at least the 14th floor.

I would definitely consider staying at this hotel again in the future. Its close proximity to major attractions allowed me to explore the city by foot the majority of the time.

Excellent Room - Excellent Location

from Richland34
I understand that we are among the first guests to stay at the new Double Tree Mag Mile (after it was converted from the Chicago City Centre). I'd read the mediocre reviews of the CCC and decided to book anyway, for the proximity to my conference at the Navy Pier. I had no idea of the pending conversion but sometimes things just work out FINE!

Everything is new...carpeting, furniture, beds, bathroom fixtures, etc. The beds and bedding are fantastic. Extremely comfortable. The hotel looks nice: clean and sharp. It's probably a 3.5 star on "the scale".

The staff are working very hard to get the operational systems and processes ironed out. Nothing major and every question is responded to politely, even if it takes a bit longer to get the right information.

We just enjoyed dinner at a great pub literally across the street, Timothy O'Tooles. It doesn't look like more than a ratty bar from the street but the restaurant dowstairs is spacious, well ventilated and the menu is terrific. Next door is a B/L restaurant called the West Egg Cafe...menu looks good but a bit pricey.

The free access to the adjoining health club is an awesome amenity. Excellent facility including sauna AND steam room. The indoor pool is nice for lap swimming and cold weather. The hotel also has a nice 5th floor outdoor pool with room for sunning, etc.

I love this place for the location and the nearby restaurants (and even a grocery store). It's easy to walk anywhere including my conference at the Navy Pier.

And of course, you get the warm Doubletree cookies upon check in...

AWESOME STAY!!! Top Notch Hotel

from Cubsfan17
I would highly recommend this hotel to anyone who is looking for a fun place to stay while visiting Chicago. We just returned from a two night stay at this Doubletree and could not be happier with our experience. I have so many positive things to say, I do not know where to begin. First of all, the location is amazing!!! It is a very short walk to the hot stores on Michigan Avenue. We were also able to easily walk to the John Hancock building and looked out from the 95th floor Signature Lounge. You can go up for free, have a drink, and enjoy breathtaking views of the city. The Doubletree is also within walking distance to Navy Pier. We walked down there on our first night’s stay and had a wonderful time. It is also within walking distance of many great restaurants, I would highly recommend checking out Timothy O’Toole’s across the street. It serves late night food, and it is a very cool and smoke-free place to go for drinks or to watch a game. Overall, the hotel is just outside the heart of downtown Chicago and is within walking distance of many downtown attractions and landmarks.

As for the hotel, it is absolutely beautiful. It has undergone a complete transformation and the finished renovation is outstanding. I don’t see how this can only be a three star hotel. I would not be surprised to see it become a four star, it definitely ranks up there. I booked this hotel through priceline.com for a great bargain. I have stayed at many other four star hotels in Chicago, and honestly the Doubletree is one of the better hotels I have stayed in. The hotel is very trendy and modern looking. Awesome pool area. Our room had a pretty nice view of the city and overlooked the pool. We could see the top of the John Hancock building from our window. The rooms are beautiful with down bedding and five pillows that could not have been more comfortable. The rooms have Wolfgang Puck coffee makers that we enjoyed and clock radios that hook up to mp3 players. The bathroom was gorgeous: granite countertops, very nice shower, curved shower rod, and very spacious. Housekeeping did a very nice and thorough job of cleaning and making our beds. They even left a light on for us when we got back into our room.

Besides the hotel’s awesome appearance and cleanliness, the staff was exceptional. I called ahead of time about checking in late and it was no problem. In addition, I also asked to be switched from a room with a king bed to a room with two beds, and it was no problem at all. Luggage Services was also very helpful and held our luggage after we checked out free of charge. We took a train into Chicago and were able to leave our luggage after checkout and explore the town even longer with no extra charge. Very nice!

Overall, this hotel is an excellent value. I had no hidden charges or surprises when checking out. It definitely exceeded my expectations, and I thoroughly enjoyed my two night stay at the Doubletree Chicago. I will definitely be going back. The only downside I can think of is that it is near a hospital, and you can hear occasional sirens throughout the night, but that did not bother me at all or keep me awake. It truly is a top notch hotel. By the way, the cookies given out upon checking in are delicious!

Great location

from AllisonMpls
Staff was very courteous, professional and helpful. Clean rooms and pool area. Great location close to the lake, shopping and only a few blocks to the EL.

Very clean, good location, excellent service, top health club ameneties

from Soda100
This hotel is putting the finishing touches on being remodeled, there's fresh paint and a place or two where they're doing some work. I didn't have any problem with noise at all, and it really is just a few places where you even notice they're finishing things up. The decor is updated and everything is new. That does mean, though, that they're not quite a Doubletree yet, so it's true, they don't have cookies yet, and I couldn't get our stay registered for points. These and the lack of free wi-fi are the only downsides of staying here.

Its a quick walk to Michigan Ave, and very close to a grocery store and a couple of really nice places to have breakfast and coffee, beyond the bagel shop attached to the hotel. Great location. This time we didn't bring our car, instead we flew and rented a zip car, and the zip car is located near the hotel, too. More points for location!

The rooms are nicely laid out, with plenty of seating, good for relaxing in the room. The decor is all updated and contemporary, and the bathroom is well-lit with attractive granite countertops. Great shower and lots of fluffy towels.

I have to mention how great the service is. The blankets are down blankets, and when I told housekeeping that I preferred something other than down, they were fast and friendly about remaking the bed with fresh bedding. The housekeeper even came by to check in later and ask if the remade bedding looked alright.

There's a great health club, with exercise machines and a terrific pool attached to his hotel, and a decent service center where you can use the internet if you'd rather not pay the $10 for internet access in your room. But you can also get free wi-fi all over the city, including at the contemporary museum of art, which is a 10 minute walk away.

I booked the stay online at a decent discount, and if you can get your stay for a reasonable price, the location, cleanliness, updated contemporary style, nice health club amenities, really excellent service make this a good all-round hotel for visiting Chicago.

Well appointed, good location, disappointing noise and service

from gcrta208647
The hotel is well located just two blocks east from Michigan Ave/Magnificent Mile, and a short distance from Navy Pier. The property has recently undergone $25 million in renovations to convert from a Holiday Inn Select to a Doubletree effective June 3, 2008, and operates under the name Chicago City Centre Hotel & Sports Club until then, while advertising their upcoming name change.

The building is basic 1980s dark brick and glass design, with a very open but bland lobby. The redecorated lobby is done in cool colors with a bright and modern tone, however the vast space and energy efficient lighting limits any real character as does its 1980s concrete architecture.

The guest rooms and hallways all have new carpet, wallpaper, lighting and paint, with a urban, modern feel. The rooms are fitted with the nice Doubletree/Hilton trademark beds but surprisingly lacks a modern HDTVs, in-room safe, or min-bar (however a cabinet exists for one). The bathrooms are adequate, however the tub is quite shallow and there is no guest operated vent fan. There is a separate switch operated baseboard heater in the bathroom, that is either on or off but not adjustable. The HVAC equipment in the room has a modern adjustable thermostat but equipment looks a bit dated, however it was efficient in cooling our room. For having just undergone a renovation, both the vanity in the bathroom and the dresser in the guest room had a number of scratches evident.

Housekeeping was efficient and quick, but was inconsistent in restocking the toiletries. I notice the housekeeping carts lacked racks of clean glassware, so it made me wonder exactly how the glassware in the room was cleaned. The vending machines on our floor were completely sold out as were the ones a floor below. We reported this to a housekeeping manager on Friday, but the machines were still unstocked on Monday afternoon when we departed.

The real disappointment was the amount of street noise that could be heard in the room and the service from the front desk. We were on the top floor (26) but could plainly and loudly hear cars and motorcycles throttle their engines, as well as constant emergency vehicle sirens all day and night. It does not help that Northwestern Memorial Medical Center’s Emergency Room is right around the corner from the hotel. Upon checkout, when asked by the front desk clerk if we enjoyed our stay, I did comment on the noise to which he quipped “you must have sensitive ears.” Clearly not the right response from an employee. The desk clerk should have at least acknowledged our disappointment and offered to pass along the complaint to his manager. This was after having to call the front desk twice and wait on hold for over three minutes to request a later check out due to a late flight.

Given downtown Chicago has a very competitive hotel market, I would not recommend this property to others or return for another stay.

Top Local Tips for Chicago

John Hancock Don't go to the observation deck in John Handcock building, they charge you to go up there. Instead go to the Bar/Lounge which is free and you can have a cocktail and take in the sights, it's perfect at nighttime for amazing views of the city.

Finding the Best Food: Ask and Ask about Everything My experience in Chicago was that people love to help. Ask around and be open to new experiences. This might be a good opportunity to try something new. In my experience, some of the best restauraunts are little places that you would have never considered had someone not reccommended them. One of the most interesting neighborhoods in Chicago is Devon, the Indian/Pakistani neighborhood in the North. Food is inexpensive and delicious and the shops are colorful. Again, ask around to find the local favorites. The truth is that people are ultimately very helpful if you have questions about public transportation, or any questions that you may have. They seem to love their city and want to share.

Take the bus and train!! The bus/train system in Chicago will drop you at most of the attractions' front door. And it's way cheaper -- an less of a hassle -- than driving and parking.

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Other names for Doubletree Hotel Chicago - Magnificent Mile

  • doubletree magnificent mile
  • doubletree hotel chicago
  • chicago doubletree
  • Address: 300 East Ohio Street - Chicago - Illinois - 60611 - United States
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