Hyatt Regency Maui Hotel

, Lahaina, United States
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Hyatt Regency Maui Hotel

, Lahaina
5 star

Rooms: 806

200 Nohea Kai Drive - Lahaina - Hawaii - 96761 - United States Hotel Website | | 808 661 1234
1713 Traveller

Reviews - Hyatt Regency Maui Hotel

Major Bed Bugs!!!
Submitted by: LoveToVacation in 07/07/11
  • Age Group: 3140
  • From: United States
  • Traveller type: Family Traveller
To that end, when we booked the vacation, we specifically asked to be placed at a 5 star resort, and we were told that our was in fact “5 star.” Unfortunately that could not have been further from the truth.

Upon arriving in the room, even my small kids expressed their disappointment, and let it be clear that when I realized they were disappointed with where we were going to be spending the next week, my heart sunk.

The overall appearance of the room, with its “popcorn” ceilings and single television to share between the living and bedroom, as well as the miniscule bathroom that barely fit a single person at a time, was that the room was a 1970s relic left to die while nearby resorts flourished.

To say our initial arrival experience was disappointing is surely an understatement. Unfortunately, however, the trip only degenerated from that point, almost on a daily basis.

First of all, there is a major bed bug concern at the resort, evidenced by the bed bug bites all over my wife, my children and myself. My entire family awoke with new bites every morning of our trip. To watch my kids itch and scratch for the duration of the trip was maddening to say the least.

Additionally, it is my opinion that Costco should have a far better handle on the scheduling of construction and other disturbances at its touted resorts, as we were made to endure poolside construction and jack-hammering throughout the trip. I am sure we can agree that no family would book a “5 star” vacation at a resort undergoing poolside construction, and we were never advised of it before our arrival.

Moreover, throughout the week, we took mainly cold showers, because the hot water pressure in the room was insufficient even to wash the shampoo out of my kids’ hair.
In terms of amenities we expected, we were told that our vacation would include two (2) free breakfast buffets per day. Unfortunately the hotel charged full price for the buffet, and refused to fix the problem tableside, instead telling me I would need to leave my family at the table and walk from the restaurant to the front desk to stand in line there to address the problem, or else we would be billed full price. By no means was I going to take time away from a family breakfast to waste half an hour at a front desk, and so instead we simply paid for our breakfast. It was not right for the hotel to (1) refuse to deal with the issue tableside or (2) to tell me I would need to leave my family during a meal under the threat of full billing if I did not do so.

Regarding parking at the resort, “self parking” was incessantly full – not what one would expect from a “5 star” resort. We were told that in the event self parking was full, valet services would be free, and so we were forced to use the valet for the majority of our trip. Unfortunately, without fail, every time we did so, we were billed, and had to fight the hotel to honor its commitment to allow free use when the self parking lot was full. Again, I did not go on vacation so that every time we parked the car, I could get into a tussle with the valet parking service in front of my wife and kids. Perhaps at a resort the caliber of a Motel 6, but not at a “5 star” resort.

At the pool, I was told that my children had to be over 48 inches high to use the water slide. Both of them are over 48 inches. Nevertheless, when we got to the entrance of the slide we were told we needed bracelets to ride. Why we weren't given these when we stood in line to get towels is a mystery, but nevertheless I walked all the way to the front desk (in shorts wet from the pool) to get the required bracelets.

Then, however, when I finally made my way back to the slide, the attendant told us that “[our] children didn’t look like able swimmers,” he chastised them in such a way as to make them feel made fun of, and initially he refused to let them use the slide until I spoke on their behalves.

My children water ski in the lake, they body surf in the ocean, they snorkel in the ocean, etc. That, however, is not even the point. The point is that I had a young hotel attendant judging my kids by appearance alone despite the fact that they met the height requirement. He had no right to levy judgments based on the appearance of the kids, and it made my children feel uncomfortable.

As a result, they did not want to return to the resort’s pool for fear that “the mean slide guy” would be working, and so we were made to drive every day to another resort to use their facilities instead. This cost me precious vacation time, gas, and added expense.

All these issues having added up to what seemed a dark cloud over the entire vacation, my family wanted to come home early. Having traveled to Hawaii twice each year for the last several years, as I said above, I know what luxuries and resorts Hawaii has to offer. Unfortunately none of them were present on this trip, and I feel we not only wasted a good deal of money, but, more importantly, that we wasted what would otherwise have been an opportunity to make family memories.

Historical Traveller Reviews of Hyatt Regency Maui Hotel

Two Thumbs Up

from A TripAdvisor Member
I would like to say that the Hyatt was better than advertised. It had one of the nicest swimming pools I have ever seen. I spent most of my time in the pool and I don't like to swim! The hotel staff was excellent...and Maui gets a thumbs up.

Just GREAT!!

from A TripAdvisor Member
The Hyatt was the perfect hotel for our honeymoon. We had a wonderful time and couldn't get over how nice it was. The location is great too....walking distance from many, many resturants, shops, and activities. We'll definitely go back to the Hyatt next time in Maui.

fell in Love with Hawaii

from A TripAdvisor Member
The Hyatt Regency in Maui was wonderful. The hotel offered everything you would need to have a great time. The Luau at the Hyatt was great.
Food and Entertainment was excellent. Also enjoyed Lahaina town where you can stop till you drop. I hope to visit again real soon.

Certainly not a place to visit again!

from A TripAdvisor Member
Well, I guess the hotel facilities were not so bad at all. It's just the room that they checked us in for the first night.

My girl friend and I have visited virutally every resort area there is on earth. From Bali to Langkawi, we have visited one of the top resort hotels and villas around the globe. For examle, The Chedi and The Legian in Bali, Tanjun Rhu Resort in Langkawi, The Luxor in Las Vegas, and you name it...

So here comes our story with this unpleasant experience at Hyatt Maui.
The check-in process was somewhat quick so nothing to comment on that.
The moment a bellboy took us to the "dark age like" passage that leads to our garden view restroom, we noticed that the rooms were UNDERNEATH the lobby level. It was the first time ever for me to go underneath the lobby level at a hotel! Fine! We thought the room better be clean or else! We got into the room and started unpacking. My girlfriend shouts out loud! We fould ourselves with a cockroach that has checked in before us. Doulbing the fun, we fould a bottle of pickles, a paper towel along with a vinyl bag that appeared to have been left by the previous occupants. So we ask questions to ourselves "Isn't this room supposed to be cleaned? Or has it been cleaned at all?" Now I'm crazily mad! It is the first time every to visit Hawaii state and Maui! I even rented a Jaguar to make our stay most pleasant and interesting! This ROOM OF DARK AGES

Best Hotel on Maui

from A TripAdvisor Member
Without question the best resort I have been to! Great facilities.
Great service. Great people. Great Pool! We'll be back every year.

Hyatt Maui!

from A TripAdvisor Member
Hotel gave us adjoining partial-ocean view rooms more like full view! 2 small fridges. Sup from what paid for,no extra$$. Hotel has 6 penguins, flamingo, parrots; lake with white or black swans. Big pool on one side with basketball net, water fall connects to swim-under cave under small bridge. On thru to opposite side, under another water fall , behind swim over to more waterfalls. 150 ft. lava water tube slide spills out here. In front Keiki Lagoon, babies up to 10yr? Safe, wet sand, water geysers, mist, kids sit & play on island, have water slide. Above "lagoon " is swinging rope bridge. Beach had rough. Not for kids except playing on beach under watchful eye. Wonderful family holiday, shops no more expensive than some in San Diego. Hotel drink $8 but buy own supply from nearby Safeway or Longs. Can get a cooler, too.
Less-than-perfect: breakfast buffet should change.Luau at hotel great, parts average. Food just "ok". Didn't come out at end & ask up on stage to dance. Where lei-making? Preferred arranging activities before-hand here with broker. Hotel activity desk not email friendly, helpful.
Karen @Activity World a dream.

Best on Maui

from A TripAdvisor Member
After 2 nights at the Maui Sheraton, we decided to check out the Hyatt.
WHAT A DIFFERENCE. The rates were not much more. Great service, great rooms. All the details were taken care of. The Sheraton had a more of a NASCAR type crowd. The Hyatt was total class.

Expect the best from Hyatt !

from A TripAdvisor Member
My wife of 57 years, and yours truly, have traveled extensively, here in the states, including Alaska, and in October 2003, we have made 44 consecutive trips to Maui, and Honolulu, and some visits to the Hyatt in Kauii. We have made two trips abroad.....Europe and Scandinavia, and have stayed in some very nice hotels, but for the record.......We have stayed at the Hyatt Regency, every year since it opened.When people comment about the nice it was, great food at Swan Court, Buffet breakfast, spa, pool, roooms, etc., they rarely mention the employees.Over the years, we have met great employees, and have seen the same ones when we arrive, but let me say this......A hotel can be the greatest in the world, but if the employees are not great, the hotel..........? In 1996, we celebrated our 50th Wedding Anniversary at the Hyatt. Rena Sampson will never be forgotten......for the excellent planning of our party. Originally, we had planned on 12/14 guests........Would you believe we had 45 including some of our Hawaiian friends at the hotel, and even two from the Hyatt Regency at Waikiki. Do we like Hyatt Hotels.......WELL I GUESS

Loved It!!

I absolutely loved this resort, it was amazing. We stayed here for our honeymoon. The resort is beautiful with an open air lobby. Our package included a daily buffet breakfast at one of the restaurants which was excellent. We had a beautiful ocean front room. The pools were awesome, very beautiful with waterfalls, a water slide, a suspension bridge, and even a swim up bar. I even enjoyed a relaxing ocean side massage. Great location on Kaanapali Beach. Can't wait to go back!


from A TripAdvisor Member
Our stay at the Hyatt fell over the first week of August 2003. We had a lovely room overlooking the lagoon pool with a partial oceanview. While we had a view room, our room was considered a standard room with King Bed. It was beautifully furnished. The bed and bedding were a dream.
Most people would think a down comforter in Hawaii to be inappropriate, but we thought it was wonderful. This resort is not new, but is beautifully maintained. I am a commercial interior designer and probably more critical than most. The pool complex is still one of the best along Kanapali's hotel row. We had a great dinner at Cascades which was topped-off with an expensive $9.00 dessert. An amazingling unique and delicious coconut creme brulee. I am not a coconut fan, but loved this dessert. I would stay at this resort again. However, would only stay if I could get a reduced AAA rate. Things to keep in mind: for good snorkling head up to Kapalua Bay(15 min. drive from hotel) If you do not have a car you can snorkle off of Black Rock(a 10 min. walk up the beach and there are plenty on restaurants located within walking distance of the hotel.

Top Local Tips for Lahaina

Road to Hana tour from Valley Excursions We took this all day tour, and it was wonderful. The price of the tour including a catered lunch of barbecue chicken, salads, rolls served on china with utensils. The driver (Hi Beez) had a cooler filled with water and sodas for anyone on the tour to take as desired. Just relaxing as someone who was experienced in manuevering the twists and turns of the road to Hana and having him speak to you as if you were his "ohana" instead of tourists was fantastic.

Renting a car This is a must to get around. THere is little or no public transportation other than cabs. If you want to get around a car is a must!

Kiele V Go on the Kiele V catamaran!


Other names for Hyatt Regency Maui Hotel

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  • Address: 200 Nohea Kai Drive - Lahaina - Hawaii - 96761 - United States
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"Major Bed Bugs!!!" - LoveToVacation

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