Historical Traveller Reviews of Hapuna Beach Prince Hotel
from A TripAdvisor Member
just spent 10 days at the hapuna prince and my husband and I could not
have been more pleased with the facility, staff, food and location.
This was our 4th trip to hawaii (1st to the big island) and the Hapuna
Prince was a perfect location to explore the island. The food at the
resort was very good and you are a 15 minute drive fom some of the best
restaurants on the island (Roy's and Pesto Grill, & Merrimans among
others) as well as many budget-minded choices (plate luches, etc).
The beach is the best on the island and the snorkling is fabulous 10 feet off the beach!! If you like shopping there is an outdoor mall at Waikoloa 15 minutes down the road as well as shopping in Waimea.
Our room was awesome--we had a free upgrade to a premium ocean view NO problem with bugs etc and it would not have been an issue for us if there had been a gecko or a bug in the room since you are in a tropical location!! and often have the sceen door open, etc.
Overall--a fabulous place--great for families as well--they have a
keiki (childrens) program and also show movies poolside every saturday
for the kids and the beach can't be beat for letting the kids run and
swim. Highly reccomend this hotel--is a steal for the price!!
Pampered at the Hapuna Prince
from A TripAdvisor Member
We absolutely loved the Hapuna Prince Hotel. Like others, I had checked this website after I booked and was VERY apprehensive due to some of the negative reviews. As noted by others, the staff are incredible (especially Nicole at the pool, she was great with my boys!) The rooms were spacious and we had a beautiful view in our "partial ocean view" room...MUCH better than other full ocean view rooms at other hotels.
This was our 4th time on the Big Island. Previously, we stayed at the Hilton Waikoloa (waaay too busy, not relaxing at all and the staff are NOT friendly). We have three boys 5,8,11 and there was more than enough for them to do between beach, snorkling, pool (great pool!!!). The beach is the best and it's right out your door. We were all very sad to leave. This place was a great deal but I too, fear, it probably won't last as it does appear to be up for renovation.
Enjoyed our stay...
Having booked this hotel for 5 nights back in March, I was concerned when I read more recent comments regarding some of the problems others have had at the Hapuna Beach Prince. Our room was clean, though not immaculate and we did have an issue with ants. Moving our food supply eliminated that problem. At checkin, I had requested a room that was not ground floor (hoping to reduce any bug problems) and I was assured that our's was not. Well, it wasn't ground floor from the front of the hotel, but it was from the rear (the hotel is sort of built into a hill--you enter the lobby on the 8th floor). We had at least 2 lizards in our room over the course of our stay--not unusual in a tropical environment, I know, but not welcome in our room nonetheless. I didn't find the front desk staff overwhelmingly friendly, but the cleaning staff was exceptionally friendly. The food was excellent, although, as others have noted, in the evening selection is limited. (Suggestion: drive 15-20 minutes into Waimea for great restaurants.)The location for this hotel can't be beat. The beach is just about perfect.
Fabulous...and a Bargain!
Just got back from a wonderful 6-night stay here. We used it for a family renunion--9 rooms, 16 people. Unbelievably (at least for our family), the opinion on this hotel was unanimous: absolutely first class in every way. I was most surprised with the free bottled water delivered to each room each day (what, no $4.50/bottle charge?). And the free valet parking. (Just read of one NYC hotel that charges $45.00 a day to park!) We especially loved the shared facilities of the Mauna Kea Beach Hotel and the shuttle that ran every 20 minutes between the two. Like having two hotel resorts for the price of one. Our clan votes this one of the best hotels ever.
Hapuna Beach...Closest to Heaven!
from A TripAdvisor Member
Upon deciding to go to the Big Island, my fiancé and I did our research as to which hotel we should stay at. We wanted, if possible, a five star hotel, but at a good price. We finally decided on the Hapuna Beach Prince Hotel on the Kohala Coast. I was hoping for the best since other reviews were very negative. But, upon arrival, when we were greeted with cool guava orange juice and a fresh cold washcoth, we knew this was THE perfect place to celebrate our honeymoon! I requested an upgrade while booking, but was not sure if the request would be answered or not. I did not even have to ask for it. At check in we were upgraded 2 room levels! As for the room, it was spacious and airy with a wonderful view of the gardens and ocean. All the rooms have their own lanai with sliding plantation doors. The bathrooms are a sight to see in themselves, again with big French doors and a separate "room" for the toilet. The bathroom was huge with a nice marble floor and double sinks. The shower and soaking tub were separate as well. It was nice to have brand name, Garden Botanika shampoo, conditioner, shower gel, and body lotion. Also complimentary was a "goodie bag" of Hawaiian potato chips, mac nuts, 2 biscotti from the Big Island Candy Co, and delicious Kona coffee. Plus, each day, house keeping refilled bottles of water in the mini fridge.
To our pleasant surprise, an employee brought my husband and I a bottle of champagne and two glasses with a card from the manager thanking us and congratulating us as well.
The hotel itself is spectacular, much nicer, in my opinion, than its sister hotel Mauna Kea, newer and more modern. Everything is open from the lobby to the hallways. Each night, there is a performer with a hula dancer in the lounge. It is a perfect way to end the day! The pool is "lipless" and very clean...but you don't come to Hawaii to swim in the pool when the beach and ocean is just steps away. There are umbrellas and lounge chairs available for guests of the hotel.
The only issue we had was the fact that if it was later in the evening, the only place to eat was in the resort, which got pricey, even though the food was good!
All in all, I have nothing but good things to say about this incredible resort. The staff was friendly and helpful, rooms clean and spacious, grounds that smelled of sweet flowers and spicy plants! I cannot wait to go back next year!
Nearly perfect, but plan ahead - know where you are choosing to stay
from A TripAdvisor Member
I almost skipped writing a review for the Prince since several people described it better than I could (especially the reviewer from Lodi, CA, on 2/14/2003). But since the opinions expressed here are so contradictory I thought I'd add my voice to those who call the Prince an excellent choice, and I'll also comment on some of the other opinions expressed here on tripadvisor. The reviewer from Indianapolis on June 3, 2003 said that the property was impressive (as it overlooks Hapuna Beach, which Conde Nast has called the best beach in the nation), but he or she then says that aside from that it could be a "Motel 8" (sic). I think this reviewer's unfortunate experience with a roach has colored his/her view of the entire stay at the Prince. (I can see why someone would do that, but I'm originally from Ohio and I know how hard it is to keep those pesky roaches at bay.) It's too bad that happened, because the Prince has so much to offer. The Indiana reviewer also complained about the hotel being "in the middle of nowhere." This depends on your definition of nowhere. It's 10 minutes to the King's Court shopping plaza in Waikoloa, 20 minutes from the town of Waimea and 40 minutes from Kailua-Kona. But really, the Prince is a resort and you shouldn't have to go out into the nowhere unless you want to. As for us, we chose the Prince for the last two nights of our stay in Hawaii (after Kona and Volcano) because of the beautiful, awesome beach, and because it allowed us the simple pleasure of hanging out at the beach and pool (with a little snorkeling thrown in), and having a beautiful walk from here to there and to our room for the off-hours.
For us, $180 per night is a splurge (and even that "low" price was found as a special on their web site) and we feel it was worth every dollar, and more. I won't redo the hotel features so well described by the Lodi reviewer except to say that the use of the outdoor scenery as an element in the hotel's design was a stroke of genius. Our service was exceptional, the breakfast buffet was the most varied and delicious we've ever experienced, and we would return to the Hapuna Beach Prince Hotel in an instant.
from A TripAdvisor Member
Amidst sprawling tropical grounds, the Hupuna Prince Beach Hotel faces and is perched upon a glorious oceanfront crescent of palms and turquoise sea. Greeted with a hot towel and juice, the aloha spirit of the staff began my stay with a feeling of belonging. The level of service is commensurate with the luxury standards of the property. Friendly and prompt service was absolutely uniform during my stay. Every room faces the sea with large lanais. My view from the top (ninth) floor afforded sweeping views for miles of this pristine coastline. There is a swimming pool and hot tub waiting for you either before or after a visit to the fabulous beach. I spent some sunsets out on the beach and a few others on my lanai. Dawn is also incredible and an early morning walk on the beach is glorious. The volcanic ash in the sky reflects incredible colors only to be seen on the Big Island during dawns and sunsets. The hotel provides easy access to some great sightseeing tours, including volcano tours by land and by helicopter. Since I did not rent a car, I depended on sightseeing trips and airport transfers provided by the hotel's taxi service. I was, however, confined to eating meals at the hotel, and its sister property next door, the Mauna Kea. Most nights, I enjoyed room service on my lanai with the incredible sunsets. Lunches are served poolside. I was satisfied eating this way, though nothing really stood out as it might in one of the hotel's fine restaurants. Dining prices were on par with cuisine of the hotel's calibre. However, I would like to have seen some lower priced alternatives, such as a snack shop or deli. The hotel rates, on the other hand, were a bargain. I have a feeling that the hotel will renovate in the near future and the rates may not remain as affordable. Pool and beach access requires some walking and stairs. I found some of the hallways to be dark, especially when wearing sunglasses. I seldom wanted to go back and forth between the beach and my room. I did become ill during my trip from asthma and a cold, but the service manager, Doris, was very helpful to me. I left Hapuna Prince Beach Hotel with a deeper appreciation for the Big Island and was touched by the kindness of its people.
Awesome vacation experience!
from A TripAdvisor Member
Don`t let the other reviews scare you away from this hotel, we read the reviews a day before leaving and it made us concerned on what to expect. My husband and I were there June 7th thru June 14th and had the best experience we could have hoped for! The 1st few minutes in our room we noticed a small problem (we booked a $180 room), it was located on the ground level and of course being in a tropical island, nature sometimes crawles thru the screen doors (few ants). We went to the front desk and politely asked to be moved to a room off of the ground level and we were placed on the 9th floor. This was absolutely no problem for the staff, in fact we got upgraded from an ocean view to a premium ocean view! Never saw any of nature`s creatures again. For those that were having problem with roaches should have used this simple approach and maybe their review would have been more positive!The bell service and valet parking staff were very friendly and helpful, in fact, give them a smile and a thank you and they`ll give you tips on places to venture to! The concierge was very knowledgeable and patient. The Maid service was perfect. The food and service at both restaurants were 5 stars.This was a truly get-away vacation, yes it seems like it`s in the middle of nowhere but driving 40 minutes from the airport to the hotel thru lava flows dating from the mid 1800`s to the mid 1900`s makes the Big Island of Hawaii an experience so unique!The beach is breathtaking, the pool very clean and warm and the outdoor bar makes delicious drinks!In the evenings there was nightly entertainment with bands and singers at the Reef Lounge, very romantic and relaxing if you had a busy day.Few tips:There is a small village at 5 minutes to the north with 3 restaurants (if you don`t want to pay hotel prices), where the food is very good.Consider this place over the Hilton if you like peace and quiet, we visited the Hilton and felt like we were at Disneyland! Too many strollers and spread out way too much. We did participate in themonth in advance on-line)Which was ok but too much money for what you get to do.We would go back there in a heart beat! We prefered staying on the big island than in Maui ( where we were 2 years ago on our honeymoon).Think positive, lay back and enjoy your vacation!
Just returned today from a five day stay at the Hapuna Prince. My wife and I spent the first four nights of our eight night vacation at the Hilton Waikaloa and the second four at the Hapuna. What a great contrast between the Hilton! The Hilton was memorable but a bit frenetic, impressive but over the top as well as exhausting.The Hapuna Prince was a terrific value at $170 a night considering the excellent location, level of service and quality of accomodations. The pool was comfortably warm and beautiful. The beach was great and the even nicer Mauna Kea beach was a short shuttle ride away. Both my wife and I were very satisfied with the Hapuna and would consider returning in a heart-beat!
You get what you pay for
from A TripAdvisor Member
We spent three nights in mid-May(2003) at the Hapuna Prince. Booked it because it was listed as 4 star hotel on a prime beach. Credit where credit is due - It (was in its day) an imposing and impressive property with a beautiful pool and natural beach. The bell crew was attentive and helpful. Beyond that, you might as well have been at a Motel 8. First, if you are considering staying there, be advised that it is WAY out in the middle of nowhere, and I mean NOWHERE. My wife was ANGRY by the time we pulled up the front door. Our rental car made the daily 30 mile one-way drive across the lava fields back to civilization. A fifteen minute wait to check in at 3:00 PM in the afternoon. One person working the desk. If the place was was over 20% occupied, I'd like to know where the people were. It seemed that there was just enough staff presence to keep things alive. It was obvious that the place was almost deserted, but what room did we get (compliments of Internet booking service)? A lower level room at the bad end of the property (poor view and long distance to the ocean). If they were full, I wouldn't expect to bump someone paying $360 a night when I"m paying half that, but, give the guest the best room possible. Cockroach. Returned the first night to the room to find a 2" cockroach crawling across the bed headboard. Called the front desk. The teenager who was dispatched to correct the problem acted like this was not an uncommon problem. That changes your whole outlook towards a property. Where are his buddies? Are you going to wake up in the middle of the night with one crawling across your chest? Burned out light bulbs not changed in the hallways and rooms. Service doors in need of touch-up paint. Maid service that was adequate for a two star property, but NOT a four star. Lots of signs that it is a distressed property. Bottom line - OK for $180 night, but not more. After the cockroach incident, we didn't take one meal in the hotel. Had car, we traveled. I would not have wanted to be stranded therement. You get what you pay for. We've stayed at the Ritz Carlton at Kapalua. This property COULD be as nice and impressive, but its dying on the vine.
Top Local Tips for Kohala Coast
RainForest Safari in HUmmers
Great day trip from the Hapuna, you'll need a car to get ther.
We took the 2 hour helicopter trip. Wow! Very worth it. We wasted a day trying to tour the volcanoe with very little to see. Big dissapointment. Save the time and spend the money on the helicopter.
Hapuna Suite Deal
Rack rate for 1 bedroom suite is $1,300 per night. You can get this room for $700 per night with the 5th night free as well.