Kahala Hotel & Resort

, Honolulu, United States
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Kahala Hotel & Resort

, Honolulu
5 star

Rooms: 364

5000 Kahala Avenue - Honolulu - Hawaii - 96816 5498 - United States Hotel Website | | 808 739 8888
688 Traveller

Reviews - Kahala Hotel & Resort

Historical Traveller Reviews of Kahala Hotel & Resort

IF you like Luxury

from MJMikey
Kahala is a wondefully romantic hotel without alot of noise and people. If you love dolphins, baby honu, and stingrays this hotel has them all. The room we had was very pleasant with a fourposter canopied bed and a sunken tub. The service was wonderful. The best we have had in Hawaii since we live here and have visited alot of resorts.

The Kahala -- a little piece of paradise!

from SmartTraveller
I have to admit being concerned after reading such negative reviews here. However, I should not have worried.

Yes, its true that the Kahala needs a refurb but I find its faded elegance quite appealing. Soft furnishings such as curtains, cushion covers, upholstery need replacement.

If you want a quiet location, excellent service and surprisingly first class food, exquisite spa services, then the Kahala is the place. I had booked four nights there and three in Waikiki. Never again will I stay in Waikiki. The Kahala has a free regular shuttle bus to the local mall, Waikiki and the Ala Moana and its a short trip down around Diamond Head - 15 minutes or so to the centre of Waikiki. You can really have the best of all worlds at the Kahala.

I always stay at the best hotels in the cheaoest rooms so I had the cheapest room rate on offer and yet had a fabulously large room, with lanai stepping straight out onto the golf course. The bathroom was also very large with two basins, large tub, shower and two dressing areas. The bed was very comfortable, although not wuite the same as other 5* hotel beds such as the Westin's "heavenly beds"

Service was excellent and friendly. I arrived off my very long flight early in the morning and the room was not ready. I was given a pager and the keys to the spa centre so I could have a jacuzzi, shower and relax. The centre manager was so helpful and kind to this jet lagged traveller. I had pre-booked a lomi lomi massage in the afternoon and it was sublime. The beautiful massage rooms are in the garden, all wood interiors. I was so relaxed, I went to sleep on the table, dropping the hot rock the massage therapist had placed in my hand, scaring the daylights out of both of us as it crashed to the floor! We did both get a laugh out of it!

The food was the best I have had in a USA hotel. We Aussies are pretty picky about our food but the Kahala pleased all round. Hoku was great and the Plumeria beachfront restaurant very pleasant for casual brekkies and lunches. Room service was of similarly high standard.

Some people have griped about the size of the pool. Its not huge...but if you need a large expanse of water, the ocean is but steps away! The beach is sheltered by reefs so seems to be very safe swimming.

Will I be back? You bet! The Kahala is now added to one of my favourite places in this world!

Loved it!

from A TripAdvisor Member
Bright, airy, open hotel with excellent food! My boyfriend and I got a standard room with a view of the mountains, and the dolphin lagoon below. The hotel is a little older, and it's apparant in some parts of the hotel (windows, rafters) but the service was excellent, room was beautiful and clean. We had a canopy bed, which was nice. We enjoyed the breakfast buffet every morning, which, although expensive at $25 per person, carried us through to a late lunch. The hotel is right on the beach, which is always kept clean, and we enjoyed unbelievably gorgeous sunrises and sunsets everyday! Don't forget to take advantage of the free shuttle to Waikiki, because there isn't much else around the Kahala, and food and entertainment can be very expensive. I would stay here again. It was a magical experience!

My wife and I could stay here forever

from A TripAdvisor Member
Our room was not ready when we got to the hotel, 9 AM. The woman who checked us in took us to see a room similar to ours to make sure it was what we wanted. We were then given a beeper which beeped when the room was ready. We shopped in the shops in the hotel until our room was ready. Our room was exactly as we had hoped. It had a king sized bed and you could walk from the lanai to the ocean. We very rarely left the room. We ordered room service for all our meals. The food is the same food that is served in the restaurants and they deliver it on a table that we had them set up on the lanai. We thought the food was very good. We did eat the lunch buffet on our last day since we had to check out at noon. We saw 2 wedding ceremonies on the lawn while we were eating. My wife and I stayed at the Kahala during the time it changed ownership. All guests were invited to the new ownership celebration the morning of March 1. It included champagne, songs, blowing of the conch shell, prayers and release of butterflies. The best thing about the hotel was the service. From the time we entered the hotel until the time we left, everyone gave excellent service. They forgot to give us our leis when we checked in, so we requested that we get them when we checked out. That was great. We got to wear them home and share with the kids when we got back.

5 stars (in our opinion)

from pleasantpeninsula
We stayed at The Kahala Hotel during the week of March 5-12, 2006. The bottom line is we enjoyed our stay and would consider staying there again. Having stayed there, we can understand why there is such a divergence of opinion about this property. It is expensive--even by Hawaii standards. It is outside of the action of Waikiki. And it is not a mega-resort with a theme/water park included. The thnigs that make it desirable for some are going to be problems for others.

Since we are in our fifties and semi-retired, we enjoyed its quiet, somewhat remote location (about 20 minutes driving time from Waikiki). The hotel does run its own shuttle service, so you do not need a car to get to the Waikiki area or to the Ala Moana Center. It also goes to the Kahala Mall, or you can walk to the Kahala Mall if you walk for exercise as we do. The area around the hotel is quiet and very pretty, but it is a residential area and there is not much in the way of shopping or restaurants other than the Kahala Mall.

We arrived on a Sunday evening. Our reservations were in order. Check in was quick and efficient. The room was what we had reserved--a Ridge View room with Lanai and 2 beds. (Room 306 for anyone who might be interested.) The room was large, comfortable, and in good but not perfect conditon. We had a nice unobstructed view of golf course and mountain and also a small view of the ocean (from the lanai). There were a couple of lounge chairs and a table on the lanai which made it a nice place to relax and read.

The bathroom was very large. It had 2 vanities, a tub, and a separate shower stall. There were also 2 closets and plenty of drawer storage. There were plenty of towels and 2 robes. There was a large umbrella in one of the closets. There are no ice machines--the ice bucket is refilled twice a day, or you can call room service if you run out and they will prompty bring you more.

We ate at each of the hotel's restaurants at least once. All of them are at least good. Hoku is the best and as good as any other restaurant we have tried in the Waikiki area. We had reserved a room package which included daily breakfast in the Plumeria Restaurant. We chose to have the buffet breakfast. The quality of the food was good. The selections were adequate for us, but could have been more extensive.
We always had a very nice ocean front table with a beautiful view. Service varied from very good to adequate, but was always friendly.

All of the staff we encountered were friendly and helpful. Our room maid was especially nice as was the concierge staff (Hi Monica!).

If you read enough of the reviews here you will see that the rooms could stand some "refreshing". We would have to agree with that. For instance, the cloth on both settees was faded and the air conditioning vent had bubbling paint. At one point the air conditoning condensate tube became plugged and caused a large puddle on the floor. When we reported the problem it was fixed within an hour and did not occur again. Also, the small refrigerator in the room did not seem to be working (at least it was never cold). We didn't bother to report it because we weren't going to use it. None of these things bothered us, "ruined" our vacation, or caused us to feel that we wouldn't stay at The Kahala in the future.

The beach is very pretty and was always clean. The pool is small by todays standards but was never crowded during our stay. (However, we can see how there might be a problem when the hotel is full--especially during hoiday periods).

Should you stay at The Kahala Hotel? That depends upon what you value. If you are looking for a tranquil upscale experience and are willing to pay for it, we would say, "Yes, definitely".

The Kahala Hotel and Resort

from A TripAdvisor Member
I wasn't so impressed with this hotel. Many people thought that this hotel was really good...well, I learned the truth.

1) When we checked in, we were supposed to have a dolphin lagoon view TWO DOUBLE BEDS. Well, when we went inside our room, there was only a single king size bed. I was really annoyed because this happened at the Fairmont Orchid, in Big Island, Hawaii as well.

2) The noise insulation was very poor. On the day we were going to check out, I was awakened by people next door. They were really loud.

3) The layout of the room was horrible and crowded! The TV was just sitting in the middle of nowhere, and the desk was right next to one of the "living room" chairs.

4) The toilet flush was noisy and loud. My kids had to run from the toilet back inside the room because they were scared of it.

5) When I looked outside the window, guess what? I couldn't see a dolphin lagoon anywhere!

the BEST place to stay on Oahu!

from TXTravelcrazy
We just got back from a week there and it was awesome. I took my 13 year old son and we both loved it. After a mediocre service experience during a week last year at the Hyatt on Maui, we were looking to be treated well, and the Kahala does that. It was uncrowded and you could get a beach chair or poolside chair at any time during the day - no mad rush. The pool and beach were never crowded and the service was really good. Room service was always FAST. The Plumeria was beautiful oceanfront dining and we never had to wait to be seated. We only went to Waikiki once during the trip, and once we saw the crowded, tourist-filled area, we literally could not get back to the Kahala fast enough. It's off the beaten path, literally hidden behind a nice residential neighborhood and country club. The property itself is beautiful and the dolphins provided us with non-stop entertainment. Did I mention the bathrooms? Huge with plenty of drawers and separate glass shower and big soaking tub, plus two separate vanity areas.

My son loved this hotel so much he claims he not only wants to come back next year, but he wants to honeymoon there some day.

The only ding I give the hotel is what others have mentioned - some wear and tear to the furnishings, but we did notice during our stay that some of the main areas couches were being replaced and that people who appeared to be corporate management were surveying the property. I expect the updates to come soon. The rates are already going up - and even at higher rates, this hotel is worth it!

Very happy with our choice

from Dietz
We loved it - the service, attention to detail - it's far from the city madness - I cannot imagine a vacation in Honolulu. Not exatly cheap - but worth every penny in my opinion. Yes, some furniture in the room could use some "tune up" - but it's so minor compared to the beauty of these place that it' not worth much mentioning.

Nice hotel, but pricey

from A TripAdvisor Member
My husband and I stayed at this hotel for 2 nights and the rest of our vacation in Kauai. I must admit it is a very nice hotel, although they need to work on a few things. Like I read in some of the reviews, the rooms could use some improvements, examples: the rugs are kind of dingy and worn, there were some dark smoke looking marks on our ceiling, and it could be a little more modern. Yet, all in all it was a very nice room. It had his/her bathrooms, wood flooring, 4-post bed. We had a ridge-view room overlooking a man-made waterfall, it was nice to leave the sliding door open and listen to it at night. The day after we got there they actually changed the hotel to just "The Kahala" because of new management. I'm assuming they will spruce up the rooms, (I've heard the hotel has been there since the 60's). The pool yes is very small; we did not go in it, although we felt it and it was heated. The dolphins, turtles, stingrays, and fish were nice to watch, and the beach was very secluded. We ate lunch at the Plumeria, very good. I had the Oriental Chicken salad, and french fries, which were both very yummy lol. Yes, valet parking is $22 a day, which is a little crazy considering the prices you are already paying for the room! but oh-well.. better get used to it, we paid $35 for 7 hours parking at a near by hotel! So... I do recommend this hotel if you have "big-bucks" to have all the pampering, and eat their food- breakfast/lunch/ and dinner (we for the most part ate else where because of the prices) Although "The Kahala" is very expensive and needs a few things fixed, it was a nice hotel, and we had a fun experience. (We also saw this hotel on the travel channel while in Kauai).

Do not believe the bad experiences Kahala is beautiful

from A TripAdvisor Member
Ok I was reading some reviews and was appalled to see others had such a bad experience, when I stayed here it was before a horrid Norwegian cruise. When my wife and I look back this was the highlight right from the walk in we were greeted with leis and given a complimentary drink, as our room was not ready but it was only 11am so it was understandable especially with the comp drinks. My wife and I walked around and checked the hotel out when we got to the spa the lady at the desk asked if we wanted a tour we had time so we accepted she took us through the facilities and we bumped into Sayed from ABC's Lost. She gave us some great tropical fruit flavored water and informed us about classes and available times. By this time our room was ready. We returned to the front desk and the attendant realized I was a DJ and had printed up some directions and information to a show they were having in town later that evening to suggest something to do. I never mentioned I was a DJ but she figured it out and suggested it anyway. We went to the room and it was excellent no problems at all. Nice clean sheets six pillows in the room, a CD player so I did not need to unpack mine and our room’s patio overlooked the dolphin lagoon. The tub fit both me and my wife. Later that evening we walked from the room and they an employee greeted me and my wife by name even though we never met him that is service. We later had dinner at the cabanas and had a local fish special it was very good only complaint is it had a couple small bones here and there but it was de-boned at the table so it was expected. I ordered an older scotch and they had to run to another bar to get it but it was there so fast they did not have to tell me they had to do so. The next day we sat around at the beach and it was great there were some free recliners for us to sit in and enjoy the sun. We ordered a fruit basket and experienced the best fruit in the world "dragon fruit" or "Pitaya" and lychee both new to us and very delicious. The water was calm and felt heated. The service for drinks out on the beach was prompt and well mixed. Overall the service was more professional and courteous than pebble beach in northern ca and by far better than the cruise we went on afterward. I would mention the hotels beauty but you are in Hawaii so compared to most mainland cities you will be in paradise. I would recommend a stay here to anyone as it was five stars excellent.

Top Local Tips for Honolulu

taxis do not use the room safe after .It is better to keep your valuables with you at all times

my favorite restaurant Roys the man who is in charge is great his name is Zameer and he is fabulous

The BUS is the most amazing bus system I've ever experieced! For only a couple bucks the BUS system is quick, reliable, inexpensive and the drivers are very helpful!

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Other names for Kahala Hotel & Resort

  • mandarin oriental oahu
  • kahala resort honolulu
  • kahala mandarin oriental
  • kahala hotel honolulu
  • kahala hotel & resort
  • Address: 5000 Kahala Avenue - Honolulu - Hawaii - 96816 5498 - United States
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