Honolulu Airport Hotel
Reviews - Honolulu Airport Hotel
- Age Group: 41 - 50
- From: United States
- Traveller type: Select One!
Read 333 additional reviews of Honolulu Airport Hotel at TripAdvisor.
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Historical Traveller Reviews of Honolulu Airport Hotel
We had booked our one-night September stay back in May through the Ohana Reservation website, to take advantage of their special offer of U$129 (standard rate is listed as U$185). We submitted all personal and credit card details, and received full confirmation and hotel information, including the complimentary shuttle bus -. “Catch the convenient shuttle to and from H’lulu Airport Hotel.”
But nowhere in the info was the vital information that you need to phone the hotel to be picked up from the airport! After 40 minutes of watching all the other shuttle buses go round ‘n round ‘n round and the airport attendant reminding us to wave the Ohana bus to stop when it came, we phoned the hotel and they were quite abrupt that it was our responsibility to phone them – even though I explained that information was not included in Ohana Reservations documents. Just checked their website, and there’s still no reference to phoning the hotel for pick-up.
Checking-in was a nightmare. There was a line, so it took over 15 mins for our turn to roll around. We had a printed copy of our confirmed reservation with the Ohana Reservations link clearly visible. With a queue forming behind us – she kept asking aggressively who we had booked with. We kept pointing to the Ohana reservations website complete with logo. The receptionist acted like she had never heard of online bookings or the Ohana internet reservation website. Went off to the back room several times to phone. Apparently, they had no record of us or our reservation. Made us feel like imposters pulling a scam. After more visits to the back room, she returned and said begrudgingly that she had permission to "accept us as a ‘walk-in’”. Mmmmm. Then to give some credence to our ‘unacceptability’ to the line of guests behind us, she loudly proclaimed that our credit card had been REFUSED. Highly unlikely, we used it just 2 hours previously and again the next day without any problems. Luckily we had a reserve CC, and we did finally get our room, albeit almost an hour an a half later due to all the shuttle/check-in hassles.
As an interesting aside, I just checked the Ohana reservation website – and behold, it remembered and automatically filled in all our details!
The room itself was fresh, clean and adequate. Nice view of the carpark. Bed was comfortable with crisp linens. But I was not impressed with the four cardboard cups which had to do duty as coffee cups, drinking glasses and bathroom mugs. Gosh, a cute little coffee maker and then having to drink out of cardboard? Not impressed. No ice in the empty mini fridge, either. So sundowners had to be enjoyed ice free and in cardboard. Nothing in the room information folder on where to get ice that we could find.
A very disappointing, unpleasant experience on the last night of our holiday that was planned to be a relaxing sojourn prior to a long-haul flight home.
Great airport hotelfrom SussexUKTraveller
The hotel operates a free shuttle bus every half hour that takes a few minutes to get to the terminals.
The room was clean and bright with air con, microwave, fridge, coffee maker etc.
I'd read other reports about it being located in a rough area; this wasn't particularly noticeable although we didn't go wandering the streets at night.
Overall a good value airport hotel.
Great Hotelfrom OahuBandMom
Great Pricefrom esstra
A great place to stay!from basx3
They have a free airport bus that will take you to the airport every 30 min. The staff are all good people and the food is good too.
Its a nice hotel at a very good price.
much nicer than I anticipatedfrom Lori213
A great secret! Good location near Pearl Harbor!from BlueBird Watcher
Our room was on the 4th floor in the main building (room 415), and the hallways still had "new carpet smell". Our room was very clean and QUIET, despite being by the airport and the highway. The king size bed was very comfortable, and the bathroom had expected amenities like soap, shampoo and lotion. The bathroom/shower was clean, plenty of hot water, and a shower curtain that bowed out to give extra room. There were enough towels for both of us, and we were not disturbed at all. The next morning, we went to the USS Arizona/Pearl Harbor, which is only a $15 cab fare away. The front desk called the taxi for us and it appeared in about 15 minutes, as the staff said it would. The airport shuttle was timely, clean, and FREE.
The only downside was it isn't near a TON of places to eat. However, that wouldn't deter us from staying there again. In fact, we would most definitely stay there again! There is a restaurant on property that we didn't use. We also didn't use the pool so we can't comment on that. There were vending machines in the building also, a standard soda machine and then another one with different sandwiches.
I was a bit nervous booking because of the previous bad reveiws, but I am so glad we did. The ease of getting to Pearl Harbor, the free shuttle, the friendly staff and the clean, comfortable accommodations were exactly what we needed to start our 10th anniversary on the right foot. If you are nervous, ask for a room in the main building since they have definitely been finished. I don't think you will be disappointed.
Place is still a Dumpfrom csjedi
It's so bad that even Priceline, who is normally liberal with their Star Ratings, downgraded it from a 2* to a 1* hotel; I wish TripAdvisor would do the same.
Good luck if you choose to stay there.
s now a great place to stay!from Retired1811
Top Local Tips for Honolulu
Quick way to get to Pearl Harbor If you are just coming to Oahu to see Pearl Harbor and then hop to another island, stay at the Honolulu Airport Hotel overnight instead of going all the way to Waikiki. We found it so easy to be about 10 minutes/$15 cab fare from Pearl Harbor attractions. We got there about 7 a.m. from the hotel and had plenty of time to see the USS Arizona, the USS Missouri, walk around, eat lunch and take a cab ride back to the hotel by check out time at 12 p.m. The hotel called the taxi for us!
Rush Hour Traffic Just a reminder: Honolulu has rush hour traffic in the morning and evening. We were also caught offguard one day but bad traffic on the day of a University of Hawaii football game. When you drive, just remember it's busy during rush hours.
Other names for Honolulu Airport Hotel
- honolulu airport hotel
- Address: 3401 Nimitz Highway - Honolulu - Hawaii - 96819 - United States
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