Historical Traveller Reviews of Ritz Carlton Atlanta Hotel
Elegant and understated
My spouse and I stayed a couple of nights for a short weekend getaway and quite enjoyed ourselves. Allthough the hotel was not as immaculate as one would expect from Ritz-Carlton (especially some of the other locations at which we have stayed), it was elegant and understated. Upon our arrival, we learned that our reservation had been misplaced and the special package rate that we reserved was no longer available. Since we are loyal RC patrons, the front desk clerk immediately reinstated our reservation and we were able to get breakfast for both mornings at no additional charge - one was room service, the other in the hotel restaurant The Atlanta Grill. The concierge was immensely helpful - within 10 minutes of our arrival, he had printed me out a mapquest to a local golf course and when my husband overflowed the toilet (his fault not the hotel's) in our viewless room not 5 minutes after we checked into it, they moved us to a nicer, larger room with a view of the city skyline without any muss or fuss. They even booked us a special private booth (Cheater's Booth) for a romantic birthday (mine) dinner. The staff was courteous if not always the most prompt and genuinely seemed to take pleasure in serving us. The hotel was in walking distance of many downtown attractions, which was very convenient. For a quick weekend getaway, I would recommend this hotel.
5 star elegance
from A TripAdvisor Member
you just always seem to get what you pay for. this place is top notch on all levels. the ambience is unmatched, the service is from another planet and the location was great. it is pricey but quite an experience. the hotel restaurant's food was average at best and very expensive. they were quite friendly and even comped one of our meals because it wasn't warm enough. i'd certainly recommend this one.
t stay at a Ritz for nice
For our anniversary, my husband and I decided to splurge, leave the kids at the grandparents and spend the night at the Ritz. A girlfriend did the same thing with her husband, except that she chose the Buckhead location. She was smarter. I booked a package that included tickets to the High Museum. Upon checkin, they told me that the tickets were still in the "concierge vault" and they would have them sent to our room. 45 minutes later, still no word. We call to the front desk, they tell us they are working on it. About 15 minutes after that, my husband went down to the desk. He called up and said they were telling him I had booked a completely different package; this was a package that was not even available at the time I made the reservation. After a few more back and forths, we finally got our tickets and were on our way. The room was fine, but nothing special except for the bed, which was HEAVENLY! In trying to get our car for dinner that night, we spent about 30 minutes just waiting for the understaffed valet area to bring our car, making us late for our dinner reservations. That night, they were thoughtful and sent a bottle of champagne to our room for our anniversary. The breakfast at the restaurant was great and the level of service was DEFINITELY what I expect from the Ritz. However, upon leaving, the valet once again took FOREVER - they took our ticket, saw us standing there for 30 minutes, but didn't say anything. I finally followed up when I saw people who were there after us getting their cars; they never even put us in the lineup! My keys were still sitting in the valet box. No apology, either. Not impressed overall for the money we spent. Stay at the Buckhead Ritz for a definite "Ritz" experience.
I have recently come across this web site and would like to share my experience from a visit in april 2001. Hopefully, the hotel has made improvements since that time. On my previous visits to Atlanta, I stayed and enjoyed my accommodations at the Westin. In April 2001, I splurged and tried the Ritz Carlton for a change. I was very disappointed and thought my money was poorly spent. Upon arrival, the check in clerk asked many inappropriate questions about my personal life. Next my room had broken lighting, air conditioning that rattled so loudly that the service personnel could hear it over the phone, the lid to the toilet seat was broken and kept falling down on me and the shower drain was almost completely clogged. Of these complaints, all were fixed except the shower drain. As previously mentioned in another review, the carpet appeared dirty and there was grungy tile in the bath. On the 3rd night of my 5 night stay, I wrote a complaint to the hotel manager. To this day I have not had a response.
I was frustrated to have to deal with housing problems while on vacation and felt it insult to injury to have pay so dearly for fixing their broken room. To the hotel's credit, I did enjoy my meal at their main restaurant. Because this was my first stay at any Ritz Carlton, I hesitate to give them my business in the future.
from A TripAdvisor Member
I opted to stay in the Ritz Carlton instead of less expensive area hotels when attending a wedding in the Ritz Ballroom because I wanted a little luxury. Boy did I waste my money! The room was adequate but the carpet had stains which were either rust (I hope) or blood (shudder!) and the bathroom was not as clean as I am accustomed to in hotels of this (supposed) caliber. There was mildew on the shower tiles and dust in the corners of the floor. My shower never actually worked properly and was not fixed despite repeated phone calls to the front desk and the concierge. Another annoying detail was that the sheets did not fit my bed. I felt like my bed had been short sheeted and every time I woke up the none too sanitary mattress was exposed. Finally we had Sunday brunch at the Atlanta Grill which was outrageously overpriced. The food was good but I could have done without watching swarms of flies land on the fruit, vegetables and cold bar. Also, I am still waiting for the omelet they promised to bring to my table. When I return the Atlanta on business I certainly will not stay here!
t paying for my stay
It's a Ritz, so it's nicer than your average hotel, but overall I was disappointed. The room looked nice but there was an opened bar of soap in the shower left from the last person to stay there.
I stayed there during an interview when I was moving to Atlanta, and was glad I hadn't paid for it out of my pocket. I would've been irritated to stay there paying Ritz prices.
m used to...
I stayed at this Ritz Carlton recently on a business trip, and must say, it was nice, however, not what I am used to at a Ritz Carlton. I've stayed at other Ritz Carltons, in St. Thomas and Jamaica (going to another one in FL in 2 weeks). Perhaps its because it is more of a hotel in a city, rather than a resort that I have previously stayed at. I'm used to the pampering, used to the attentive service, the comfortable lobby and grounds. This hotel was none of that - it was very business-like (which was why I was there) without a very comfortable feel. The staff was not very warm and friendly, and the rooms were small. The decor and overall hotel could use a bit sprucing up. If this place was had better service and was re-vamped, it would make a more comfortable stay.
Good stay at Club Level, but hotel needs an overhaul
Stayed here 8/2004. The Club Level service/food/amenities are great. The Staff is very personable and go out of their way.
The massage I had was relaxing, however, the room is very small and is not far enough away from the bathroom/shower area/gym for quiet. For a better massage, including treatments (facial, nails, etc.), make an appointment at the Mind and Body Day Spa on Peachtree Street, literally down the road from the Ritz (better to take a cab than walk). It is VERY clean, the instruments are sterilized like hospital instruments (autoclaving), and a much better tranquil environment; prices are good, too.
Besides the massage area, the hotel needs an extreme makeover in a few places: The gift shop is literally the size of a linen closet, the gym needs expanding and with newer equipment (please, include an eliptical machine, not just tread mills and stair climbers); the registration / lobby area is very small; the brunch on Sunday is GREAT, but the hot food gets cold by the time you go from your seat to across the hall to another room for the buffet items - there's gotta be a better way.
The cordless phone in the room didn't work the entire time we were there, even after it was supposedly fixed.
And altho the Bellhop advised at Club Level that pressing the clothes was free, that is for 2 items ONLY for the entire stay - beyond 2 items you pay for it (learned the hard way).
It was a good stay, but I'm sure with a 'face-lift' this Ritz Carlton will be even better.
I stayed here for one night on business in June 2003. I must say that the room was exquisite and the service was very good. Bed and bedding was extremely comfortable. Area around hotel is not that great but oh well, it was business. I asked a bell hop about finding an inexpensive place to eat and he was very helpful. I might try the Buckhead the next time only because it is in a cooler area.
Great attention to detail
from A TripAdvisor Member
After a long flight from the west coast, I booked an anniversary night stay at the Ritz in downtown Atlanta. We were pleasantly greated and welcomed by staff throughout the hotel. The anniversary package was wonderful, and we had a great view of downtown.
Unfortunately, and at no fault of the hotel, the city has a big problem with aggressive panhandling. After a brief experience of this on the streets, we decided to spend the rest of the evening in our room. Looking down on an adjacent parking lot (not hotel property), we watched very aggressive panhandling of those returning to their cars, even to the point of a fistfight. I have visited many large cities (San Francisco the weekend before) and have not seen this degree of a problem. It is a shame that the local law enforcement cannot make a better effort to make the city more accommodating.
The Ritz is a beautiful hotel with great people, but beware leaving the hotel on foot at night. The hotel restaurant has a beautiful 2nd floor outside veranda which is a much better alternative than trekking outside the hotel.
Top Local Tips for Atlanta
Great seafood restaurant a very short walk away from the Ritz, Hyatt and Westin.
the great Aquarium didn't impress much
go to the Coca Cola house. If you have kids I guess the Aquarium is agreat experience otherwise can skip it.
If you are staying at the Ritz, Marta is right on the corner and can take you many places in the downtown area.