Renaissance Atlanta Hotel Downtown

, Atlanta, United States
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Renaissance Atlanta Hotel Downtown

3 star

Rooms: 160

590 West Peachtree Street NW - Atlanta - Georgia - 30308 - United States Hotel Website | 404 881 6000
181 Traveller

Reviews - Renaissance Atlanta Hotel Downtown

Historical Traveller Reviews of Renaissance Atlanta Hotel Downtown

Over rated

from brnsgr920
I stayed at the Renaissance Downtown Atlanta from Thursday 2/23 - Sunday 2/26. The room was economically priced ($109) but not at all what I would have expected from the Marriott chain. I had to keep my thermostat set at 78 degrees, as it turned to air conditioning if I went below that. I asked for the "special" unlimited web tv/internet package at $9.95 per day. (Included internet access and local and long distance calls) I purposely left mt laptop at home knowing I'd have this feature. Not only was the internet slow, it did not always navigate properly. I gave up on it after 2 days, but was charged for 5 days at check out time. (Careful when asking for this feature - they bill you up front for at $9.95/per day, but then charge again at $10.95 each new day you log on. The front desk was unable to figure this out. I was also charged $72 at check out for valet parking - however I did not have a car! I ordered room service a couple of times, each time something was left off my order but quickly corrected. My room also didn't have a peep hole in it - just a hole in the door for anyone to look in or out. On day one I mentioned this, while pointing to the Kleenex I had stuck in the hole. I mentioned it again when checking out since it hadn't been fixed during my stay.
Overall, although the staff was very nice, pleasant, and always friendly, I would not stay here again.

Something missing here.....

from Gatorep
Stayed here for 3 days of meetings and for a Marriott property, there are a few things missing here...luckily the company picked up the bill but still, there were things that weren't quite right.....Marriott is known for sweating the details in their hotel operations, but apparently they dropped the ball at this property! Example: On check in, was asked for a credit card for incidentals, but on the first day I ordered room service and was told I would have to pay cash!!??!! Hmmmmmm......then, that night I filled out the breakfast order and hung it on the outside of the door, got up at 5am, waited for breakfast.....but breakfast never came!! Looked outside the door and lo and behold the order form was still there!!??!! The in room coffeemaker is inside the armoire that holds the tv, but was not plugged in!! The armoire with the tv weighs at least 300 pounds, and you can't reach behind it to the outlet...so for 3 days I moved the coffeemaker to the bathroom to make coffee, but each day housekeeping moved it back to the armoire, but surprise, they didn't plug it in!! DUUUUUHHH!!!!! Small things yes, but details like this is enough to keep me from ever going back, especially for a rate of $122.00 a night..lastly, if you go, take aspirin with you!! The hotel gift shop will make you buy 3 2packs at just over $6.00!!!!! And no, I didn't bring any of this to managements attention, as this is a much better forum!

Great for Non-Snobs

from kirotank
Wife and I stayed for a leisure weakend without the kids. At check-in they did not have a King as requested but told us to check out the pub or lobby bar and one will be available soon. Desk staff very fiendly. 30 mins later our room key was delivered. Room was clean, cool view, great bed with down comforter, internet access easy to use, nice touch with toiletries (bath-n-body products, boot shiner, shower cap, etc.) Hotel is older, so there is some wear and tear (scratches on armoir), but mostly un-noticeable unless you white glove the place.
As for the noise; It's the city, not the burbs! Expect some!
Breakfast was huge but expensive. Our order was messed up but corrected in minutes. Pub was great and unusually empty even on a sold-out weakend. Food was well priced and large serving. Servers very social and polite.
Bell-hop took bags to our room when he saw I was trying to run them up to the room while wife waited in a cab.
Overall; Great Stay, would recommend others, and would stay again. If you expect too much than stay in a a 4-5 star. If you plan on using the hotel as a home base (sleeping, showering, changing) than It Is Perfect!

Great Service!

from A TripAdvisor Member
My husband and I stayed at the Renaissance for three nights. From start to finish, the staff made us feel at home. They also were helpful with locating attractions/restaurants we wanted to go to in the area. The room we had was decent enough and clean. Every night someone stopped by and asked if we needed anything (towels, water, shampoo) and turned down the bed leaving behind chocolates. We had a wonderful view of downtown Atlanta from our room. We found an excellent rate through the internet, $93 per night, much better than the $170/night rack rate. Two things I missed was a continental breakfest and a pool in the building (a pool was available for Renaissance guests at another Marriot four blocks away). The best part besides the staff, was the central location and having MARTA (the subway) across the street.

I would recommend staying at the Renaissance, especially if you can find a good rate online!

P.S. - If you see any charges on your hotel bill for $9.95 like we did, ask them to remove them from the bill and they will. We had four of them on our bill for using their high speed internet connection in the room and they dropped them.

Awful awful awful ............................

from Bahadir
Very surprised to read some positive reviews, as I am really struggling hard to find anything nice about this hotel. I either have stayed in a different hotel than those happy customers or we certainly have different standards. Rooms are basic, if not run down, heating is not efficient (either too hot or cold and very noisy) and perhaps 30 years old, balcony exists but useless (you can't go out anyway, and even if you did it would not be pleasant), no minibar, bathroom was weird (water tap and wash basin was outside the bathroom). Indoor dining was a joke, they forgot my order, and when I finally got my order after one and a half hours (after midnight) I was surprised with the very low quality of the food. Staff did not have a clue about how to get the internet up and running in the room, they gave me wrong information all the time, finally I had to ring the technical assistance line (for a very very simple solution). I guess staff were either not trained, or they simply did not care. Breakfast was basic, and low quality. Coffee tasted like mud, with not much choice in the buffet. Iron was broken, ............ list goes on. Never even consider unless you have no choice

Bring Your Earplugs to this otherwise great hotel

from DavidLou
The horrific noise brings this one down to a Neutral rating. Great staff and service, nice rooms, though somewhat pricey at $189. Ditto what others have said about the traffic noise and ambulances.

Good Convenient Hotel

from A TripAdvisor Member
We stayed in this hotel while in town for MegaFest. Clean rooms, mostly outstanding service. We ended up with a room on the Concierge Level, which was a definite plus, as they serve a buffet for both breakfast and dinner in the lounge durning the week.

I would have given the experience an excellent except for a few small problems. The first is, the parking seems rather high, $14 if through the hotel, when the advertised rate at the garage was $8.50 if I remember correctly. True, that does not get you unlimited access at $8.50 garage rate, but for someone who parked the car and left it there for the entire stay, using MARTA to get around, you end up paying almost double what you need to pay.

The last problem I encountered was a problem with the guests on our floor. It was very quiet on our floor until Friday. Friday afternoon when returning to the hotel I encountered literally 40 teenaged kids coming from the pool area that I had not seen before, and we had been there since Tuesday night. Well, when we got back to the hotel that night, it was impossible to sleep due to all the screaming and running around that was occurring. This was between 11 PM and 1 AM. I called the front desk, as we were leaving the next day and I wanted to get some rest before driving. They said they were sending someone up, and the noise stopped for about 5 minutes then restarted. I called again, and I felt that the male who answered the phone both times was unconcerned with the whole thing. So much so, that on the second call, I asked that if they could not effectively control their guests, then I should be given this nights' stay for free. He said he'd have a manager contact me about that, but no one ever did. I also asked what group had come into the hotel so that I could write a letter to the group, as it was apparent that there was no supervision with these kids. He said MegaFest. I felt that, having been there for days with no problem, that this was inaccurate, and that it was a group that had just checked in on Friday. Eventually the noise stopped. I felt that his attitude was not representative of what I should have expected.

The last thing that wa a little disappointing was having to pay for local calls/internet access. If you want hi speed internet, you pretty much have to spend $9.95 a day which gives you unlimited phone calls as well. I felt that for the room rates, internet and local calls should be included. I've stayed in many lesser hotels while on business and have never failed to have this included with the room.

Pluses were the comfort of the rooms, excellent view of Atlanta, and the location being within walking distance of a number of fine restaurants, as well as MARTA. Also overall high marks go to the majority of the staff. We even got to meet and talk with the general manager a few days at breakfast, which was a nice change from usually never seeing a manager at most hotels.

Overall, I liked the hotel and would stay there again. Aside from the few small complaints, and the attitude of one front desk person, everyone else was very friendly and courteous.

A Nightmare if you check in with the front desk night shift

from rscmontgomery
Dates of stay: July 1 – 4, 2005
When checking in on July 1, 2005 we were given what must have been the smallest room in the hotel. After calling the front desk about the room being too small, I was left with the impression that I was inconveniencing them. Then I was told by the front desk that they would call me back and see what they could do, after waiting for a considerable long time they put me in a handicap room, which I was not satisfied with but was so tired of dealing with this incompetence that I just took the room without question. Then I received a call on my cell phone from the friend that was traveling with me that the self parking pass was not allowing him entry into the parking deck, so he just got a parking stub from the ticket box and entered the parking deck that way. I then took the time to go back down stairs to the front desk to take the parking pass to have the problem corrected and the desk clerk checked the pass and assured me it was working ok, but was issued me another swipe card just incase I still had a problem with the first card which we were issued. Then later that night we attempted to leave the hotel to go out in Atlanta and swiped both parking passes and still was unable to get the passes to allow us to depart the hotel. So I parked the car and walked up a steep hill with both parking passes which we had been issued, having to cross a street with heavy traffic and attempted to have the problem corrected again. The desk clerk checked both swipe cards, said they were both ok, but issued me a new swipe card just incase there was still a problem with the first two passes. (Third (3) swipe card now). I returned to the car and attempted to swipe all three cards and it still did not allow us to leave the hotel. By this time I am completely sick of the whole situation and called security to let us out. When telling them the gate would not let us out of the hotel and that we were paying per day to park, they got a nasty attitude with us telling us that there was nothing wrong with the gate or the swipe cards and after exchanging words with them and them using profanity (which was completely unacceptable being that it was reflecting on the Marriot hotel) against us, then when I threatened to call the police they finally agreed that we had proof of paying for parking and they would let us out. Then when we returned to the hotel parking deck later that night the swipe card did not work again, forcing us to have to get a parking ticket from the ticket machine. The next morning we started to leave the parking deck again to eat and after trying all (3) swipe cards we had been issued and still could not get out of the parking deck I went back to the front desk again. The desk clerk took the cards scanned all three of them in the computer and discovered that the desk clerk from the night before had scanned all (3) swipe cards in incorrectly, creating this nightmare. After this experience I am considering never using the Marriot hotels again. I have reservations, which was already made previous to this last stay for the Labor Day Weekend and I am considering canceling and staying with one of the Wyndham hotels in Midtown Atlanta.

Wonderful hotel

from Jen08610
I recently stayed at the Renaissance Atlanta during July 1-5th for my family reunion. The hotel was very nice. The staff was friendly and very helpful. They made our family feel very special. The hotel even offered a room where they showed movies for all of the family reunions taking place at the hotel. I did not have any bad experiences whatsoever with this hotel. I felt welcome from begining to end. The hotel isn't surrounded by many tourist attractions just places to eat. However, the MARTA station is located right across the street and will take you to the tourist spots.

Again, I had a wonderful time at the Renaissance and if I'm ever in the Atlanta area again, I will definitely stay at this hotel.

Noisiest luxury hotel I ever stayed in

from Mooneydriver
I recently stayed at the Renaissance for four nights. I was in a 15th story room facing north. This turned out to be one of the noisiest hotel rooms I stayed in, luxury or otherwise. In addition to the constant rumble of traffic on 85, there was heavy local traffic on Spring Street with loud car stereos (presumably filing in and out of Varsity, the burger joint). Did I mention the hospital next door? I presume they have a major trauma center, because every fifteen minutes another ambulance would arrive with its siren blaring. All through the night.

My room was in definite need of an upgrade. The decor was tired and the carpets and the furnishings worn out. The small, unattractive bathroom reminded me of a worn-out Holiday Inn. The air-conditioning was noisy when it worked.

On the positive side, when you leave your room and go down to the lobby, you feel like you have arrived in an entirely different hotel. The lobby is well-decorated and definitely renovated in recent years - worthy of the Renaissance label (unlike the rooms). The staff are friendly and welcoming, and the restaurant and the bar are first class.

Next time in Atlanta, I'll stay elsewhere but I'll definitely consider the Renaissance for the bar or the restaurant.

Top Local Tips for Atlanta

North Highlands The Highlands area is close by with good dining options- Like Babette's

MARTA Get a several-day MARTA pass. It's good on the rail AND all busses. A great deal and very convenient for our family.

Restaurants We ate at Mary Mac's Tea Room, which is not far at all from the hotel. If you like traditional Southern food, you should try it. I loved the turnip greens and fried okra.

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Other names for Renaissance Atlanta Hotel Downtown

  • renaissance atlanta
  • atlanta renaissance
  • Address: 590 West Peachtree Street NW - Atlanta - Georgia - 30308 - United States
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