Renaissance Atlanta Hotel Downtown
Reviews - Renaissance Atlanta Hotel Downtown
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Historical Traveller Reviews of Renaissance Atlanta Hotel Downtown
Over ratedfrom brnsgr920
Overall, although the staff was very nice, pleasant, and always friendly, I would not stay here again.
Something missing here.....from Gatorep
Great for Non-Snobsfrom kirotank
As for the noise; It's the city, not the burbs! Expect some!
Breakfast was huge but expensive. Our order was messed up but corrected in minutes. Pub was great and unusually empty even on a sold-out weakend. Food was well priced and large serving. Servers very social and polite.
Bell-hop took bags to our room when he saw I was trying to run them up to the room while wife waited in a cab.
Overall; Great Stay, would recommend others, and would stay again. If you expect too much than stay in a a 4-5 star. If you plan on using the hotel as a home base (sleeping, showering, changing) than It Is Perfect!
Great Service!from A TripAdvisor Member
I would recommend staying at the Renaissance, especially if you can find a good rate online!
P.S. - If you see any charges on your hotel bill for $9.95 like we did, ask them to remove them from the bill and they will. We had four of them on our bill for using their high speed internet connection in the room and they dropped them.
Awful awful awful ............................from Bahadir
Bring Your Earplugs to this otherwise great hotelfrom DavidLou
Good Convenient Hotelfrom A TripAdvisor Member
I would have given the experience an excellent except for a few small problems. The first is, the parking seems rather high, $14 if through the hotel, when the advertised rate at the garage was $8.50 if I remember correctly. True, that does not get you unlimited access at $8.50 garage rate, but for someone who parked the car and left it there for the entire stay, using MARTA to get around, you end up paying almost double what you need to pay.
The last problem I encountered was a problem with the guests on our floor. It was very quiet on our floor until Friday. Friday afternoon when returning to the hotel I encountered literally 40 teenaged kids coming from the pool area that I had not seen before, and we had been there since Tuesday night. Well, when we got back to the hotel that night, it was impossible to sleep due to all the screaming and running around that was occurring. This was between 11 PM and 1 AM. I called the front desk, as we were leaving the next day and I wanted to get some rest before driving. They said they were sending someone up, and the noise stopped for about 5 minutes then restarted. I called again, and I felt that the male who answered the phone both times was unconcerned with the whole thing. So much so, that on the second call, I asked that if they could not effectively control their guests, then I should be given this nights' stay for free. He said he'd have a manager contact me about that, but no one ever did. I also asked what group had come into the hotel so that I could write a letter to the group, as it was apparent that there was no supervision with these kids. He said MegaFest. I felt that, having been there for days with no problem, that this was inaccurate, and that it was a group that had just checked in on Friday. Eventually the noise stopped. I felt that his attitude was not representative of what I should have expected.
The last thing that wa a little disappointing was having to pay for local calls/internet access. If you want hi speed internet, you pretty much have to spend $9.95 a day which gives you unlimited phone calls as well. I felt that for the room rates, internet and local calls should be included. I've stayed in many lesser hotels while on business and have never failed to have this included with the room.
Pluses were the comfort of the rooms, excellent view of Atlanta, and the location being within walking distance of a number of fine restaurants, as well as MARTA. Also overall high marks go to the majority of the staff. We even got to meet and talk with the general manager a few days at breakfast, which was a nice change from usually never seeing a manager at most hotels.
Overall, I liked the hotel and would stay there again. Aside from the few small complaints, and the attitude of one front desk person, everyone else was very friendly and courteous.
A Nightmare if you check in with the front desk night shiftfrom rscmontgomery
When checking in on July 1, 2005 we were given what must have been the smallest room in the hotel. After calling the front desk about the room being too small, I was left with the impression that I was inconveniencing them. Then I was told by the front desk that they would call me back and see what they could do, after waiting for a considerable long time they put me in a handicap room, which I was not satisfied with but was so tired of dealing with this incompetence that I just took the room without question. Then I received a call on my cell phone from the friend that was traveling with me that the self parking pass was not allowing him entry into the parking deck, so he just got a parking stub from the ticket box and entered the parking deck that way. I then took the time to go back down stairs to the front desk to take the parking pass to have the problem corrected and the desk clerk checked the pass and assured me it was working ok, but was issued me another swipe card just incase I still had a problem with the first card which we were issued. Then later that night we attempted to leave the hotel to go out in Atlanta and swiped both parking passes and still was unable to get the passes to allow us to depart the hotel. So I parked the car and walked up a steep hill with both parking passes which we had been issued, having to cross a street with heavy traffic and attempted to have the problem corrected again. The desk clerk checked both swipe cards, said they were both ok, but issued me a new swipe card just incase there was still a problem with the first two passes. (Third (3) swipe card now). I returned to the car and attempted to swipe all three cards and it still did not allow us to leave the hotel. By this time I am completely sick of the whole situation and called security to let us out. When telling them the gate would not let us out of the hotel and that we were paying per day to park, they got a nasty attitude with us telling us that there was nothing wrong with the gate or the swipe cards and after exchanging words with them and them using profanity (which was completely unacceptable being that it was reflecting on the Marriot hotel) against us, then when I threatened to call the police they finally agreed that we had proof of paying for parking and they would let us out. Then when we returned to the hotel parking deck later that night the swipe card did not work again, forcing us to have to get a parking ticket from the ticket machine. The next morning we started to leave the parking deck again to eat and after trying all (3) swipe cards we had been issued and still could not get out of the parking deck I went back to the front desk again. The desk clerk took the cards scanned all three of them in the computer and discovered that the desk clerk from the night before had scanned all (3) swipe cards in incorrectly, creating this nightmare. After this experience I am considering never using the Marriot hotels again. I have reservations, which was already made previous to this last stay for the Labor Day Weekend and I am considering canceling and staying with one of the Wyndham hotels in Midtown Atlanta.
Wonderful hotelfrom Jen08610
Again, I had a wonderful time at the Renaissance and if I'm ever in the Atlanta area again, I will definitely stay at this hotel.
Noisiest luxury hotel I ever stayed infrom Mooneydriver
My room was in definite need of an upgrade. The decor was tired and the carpets and the furnishings worn out. The small, unattractive bathroom reminded me of a worn-out Holiday Inn. The air-conditioning was noisy when it worked.
On the positive side, when you leave your room and go down to the lobby, you feel like you have arrived in an entirely different hotel. The lobby is well-decorated and definitely renovated in recent years - worthy of the Renaissance label (unlike the rooms). The staff are friendly and welcoming, and the restaurant and the bar are first class.
Next time in Atlanta, I'll stay elsewhere but I'll definitely consider the Renaissance for the bar or the restaurant.
Top Local Tips for Atlanta
North Highlands The Highlands area is close by with good dining options- Like Babette's
MARTA Get a several-day MARTA pass. It's good on the rail AND all busses. A great deal and very convenient for our family.
Restaurants We ate at Mary Mac's Tea Room, which is not far at all from the hotel. If you like traditional Southern food, you should try it. I loved the turnip greens and fried okra.
Other names for Renaissance Atlanta Hotel Downtown
- renaissance atlanta
- atlanta renaissance
- Address: 590 West Peachtree Street NW - Atlanta - Georgia - 30308 - United States
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