Atlanta Hilton Hotel
Reviews - Atlanta Hilton Hotel
Read 530 additional reviews of Atlanta Hilton Hotel at TripAdvisor.
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Historical Traveller Reviews of Atlanta Hilton Hotel
Great experience all aroundfrom sbarber
All of the staff I encountered were very pleasant. The doormen were always ready to assist me with directions or in hailing a cab, and the other staff - room service waiter, concierge, restaurant staff - were extremely friendly and ready to please as well.
I also enjoyed the Le Cafe and Cafe Express restaurants. Both were reasonably priced for in-hotel dining, the service at Le Cafe was fast and efficient, and the food was good.
I would definitely stay at this hotel again!
Poor servicefrom A TripAdvisor Member
Running from Rita straight into a Hurricanefrom A TripAdvisor Member
After arriving at the hotel only to find out that there was mix-up with my room, and no smoking rooms were available at the time I checked our luggage the bellhop and went to have lunch. After checking with the front desk several times I finally got a room thinking by luggage would arrive soon. After several hours I call the front desk to ask what happened to my bags after being placed on hold several times and transferred several more times I finally was able to speak to someone who found my luggage. I was offered no remorse I asked what happen and no one could give me an answer. Since all my reservation were done throught the internet I was told that my credit card was on file for the valet parking I had no problem with that however placing the card on file once I thought would be enough wrong. After several other incidents constantly being call for my credit card after the third time I asked if there was a problem it was explain that basically I was being treated as a second class citizen because I used the internet at a $155 a night I was truely disappointed. 9.95 internet charge, trying to extend my stay by another because our flight was cancelled brought even more rudness. I can't believe I paid over $500 to be treated so badly. When we finally checked out I call for a bell hop to assist me with our luggage so I could wheel my mother out to the front so I could go a pick up the vehicle from the garage. The bell hop dropped the luggage at the front instructed someone else to watch my mother and the luggage and then turned to my a repeatly said he's going to finish that means I'm through. After the third time I politely let the young man (kalif)know that I had every intent of giving him a tip that was the reason I asked his name I just need to go to the front desk for change. I travel all over the United States I will never stay at another Hilton.
Major disappointmentfrom A TripAdvisor Member
Expensive Disappointment!!!from A TripAdvisor Member
Below Hilton standardsfrom A TripAdvisor Member
OK for a Hiltonfrom A TripAdvisor Member
The downside is that it's a huge hotel with a lot of space to heat and cool (they can never get the temperatures right in that place) and the hotel is simply starting to show its age. It feels a little like an airport--fake air, no windows, large concrete structures--but truth be told the room itself was fairly ok. It's about what you'd expect, and I do give props for the excellent water pressure. But it still feels institutional and I definitely feel like a business traveler when I stay there.
The upside is that you won't likely experience any MAJOR problems--everything is just kind of ok. I liked the 24-hour coffee stand and the Trader Vic's downstairs is a nice touch (though the whole first floor of the hotel smells like smoked meats every night) but overall you leave with a feeling of "humph--it's ok."
Not Greatfrom A TripAdvisor Member
Now the bad. Very unfriendly check-in AND check-out. Many times the elevators were slow and always packed with people. I had to change my room key 3 times because something was wrong with the lock. One day I could not open my door so a security person came to try to unlock it. They eventually had to call a locksmith and I was told that it would be fixed by the time I returned. I still couldn't open my door when I got back. I was VERY frustrated at this point and the supervisory security person came and told me that the locksmith did come and fixed it but in order for me to open the door, I had to insert (or push) my key card very forcefully in order for it to scan the key card correctly. How in the world was I supposed to know that? A large group of us wanted to go to Buckhead and the hotel doorman said that the hotel can provide a shuttle for us. While in the shuttle to Buckhead, the driver said that it would cost each of us $5 for the ride, AND would not be able to come back later to pick us up. I would not recommend this hotel.
Hated it!from A TripAdvisor Member
The second time I was mildly excited because I received a wireless laptop and I wanted to use it at the hotel. Before my trip, I called the hotel and asked if they offered wireless internet service. They did. When I arrived there, I could not get a connection at all. My laptop is brand new and has no trouble getting connections anywhere else.
I called the front desk and they said they would send a technician up right away. I informed them I was attending a business meeting and would be back in the room at five pm. The lady at the front desk told me she would send the technician then. Five minutes later there was a knock at my door. I opened it to find a man running by me with no introduction carrying some equipment. After inquiring if he was indeed the technician, I let him know I would need his service at five o clock pm or he could leave the router and I would hook it up myself.
He was very hyper, practically pacing around the room. My eyes could barely keep up with him and he was making me very nervous. He refused to leave the router and ran out the room. I ran down the hall pleading with him to leave the router so I would be able to use my computer after the meeting ended. He ran with the router muttering and telling me to call him at five.
At two pm, I had a break. I called the front desk and spoke to the same lady. I told her very sternly not to send the same technician and asked when the next technicians hours began. She told me six o clock. I politely requested she send the other technician at 6 pm. She said ok.
A minute later, there was a knock on my door and who do you think was out there jumping around and shaking around? Uh huh. The first technician. I told him I told the lady to send the other tech at six pm. He followed me to the lobby and was talking loudly in the lobby.
Before going to my room at five, I went to the front desk explained the situation and a very nice technician came and installed the router. Needless to say, it never worked. I was very disappointed with the accomodations, some of the staff, and the overall experience.
This place is not worth your time or your moneyfrom A TripAdvisor Member
My husband graduated this weekend, and was told to stay at the Hilton Atlanta (because the University had booked a block of rooms and was set up to greet the graduates there). There were 5 of us in our party - and we were treated shabbily practically the whole time we were there (3days/2 nights). The hotel was completely booked with several other events while we were there, and it made impossible to get quality service or even an elevator ride to our room on the 18th floor. The Concierge was rude to me the 2 times I called for directions or information, there are not enough elevators for the number of rooms in this hotel, and everytime you turn around they are charging you for something. You can't use a luggage cart yourself - they are guarded by the bell hops, who all have their hands out for tips. They charged us $9.95 for daily internet acces AND another $5 to rent the wireless adapter. Parking was not as easy as others have made it sound, and they charge you every time you want to go somewhere.
I won't ever stay here again - I did not feel that the money we spent at this hotel was worth what we had to put up with.
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Other names for Atlanta Hilton Hotel
- hilton hotel atlanta
- hilton atlanta
- atlanta hilton hotel
- atlanta hilton
- Address: 255 Courtland Street North East - Atlanta - Georgia - 30303 - United States
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