Bilmar Beach Resort Hotel, Treasure Island
Reviews - Bilmar Beach Resort Hotel
Read 541 additional reviews of Bilmar Beach Resort Hotel at TripAdvisor.
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Historical Traveller Reviews of Bilmar Beach Resort Hotel
Tried out the penthouse and we really liked itfrom bamcrewmom
Hey managment, check out your pool guy. I left my chair and umbrella by the pool, looked out one minute it was there, and the next it was not.
Went down, asked about it, and low and behold, your pool cleaner guy had it socked away in his maintenance room. Maybe he was holding it for me, NOT!
Don't know if we will travel that far south again but we loved the penthouse. Truly felt like a queen here!
Bilmar Beach Resort gets a thumbs up!from maddox
Good Resort Being Updated - Quite Satisfiedfrom WillieC
The location of the Bilmar could not be better as it sits on one of the best stretches of beach in Treasure Island. The whole resort is undergoing an update, so at this time the center block of buildings is closed down and being updated. Based on the looks of the lobby and the convention area of the hotel the updates will be quite nice. It appeared that the high-rise tower of the resort has been updated but we did not visit that area so do not know for sure.
Dining options consist of the Beach Bar, located in the same block as the room we had, and Sloppy Joe’s, a branch of the one in Key West. Beach Bar has very good drinks at a reasonable price (example, Rum Runners on the rocks were $4 and very strong and tasty) and the breakfast buffet, at around $6 was very good as well. Nothing elaborate but good typical eggs, sausage, French toast, juice, coffee, cereal, etc. We had dinner one night at Sloppy Joe’s and we thought it was excellent. Very good service, excellent food, nice drinks, and a very pleasant interior. We would recommend Sloppy Joe’s to anyone. It is not restricted to guests as it opens to the street and we were told it is quite popular with locals as well.
While the Bilmar has two pools we only used the one close to our room. It is decent sized, not large, but nice warm water and very clean. The hot tub is very good as well.
Since the beach is just outside the door, the access to the Gulf waters is quite easy and the beach is very nice and kept very clean. One important thing to note is that one should wear water shoes or sandals on the beach as it has lots of shells and parts of shells (typical of the Gulf beaches) and can be ouchy to bare feet.
Overall we found the Bilmar to be a nice little hotel that met our needs perfectly. It is showing its age, but with the renovations taking place it will again be back to a good level. We would stay here again.
great time, brand new roomsfrom A TripAdvisor Member
Pleasantly Surprised IIfrom klm518
Pleasantly surprisedfrom nationole
Great Hotel, Lousy Enteretainmentfrom A TripAdvisor Member
The entertainment at this hotel and the adjoining Sloppy Joe's is boring! Come on guys; you can do better!
Just next door at the Thunderbird Tiki Bar check out Hurricane Johnny or Chuck Cobb... either of these guys will entertain you in a great tropical island setting. They are the best! Both of them have been there over 5 years we've been going and they just get better year by year.
Dockside Daves was the Best!!!!!!!!!!!!!from cloudninety
Good value for moneyfrom A TripAdvisor Member
There are plenty of shells to be picked on the beach.
They are totally refurbishing one of the apartment blocks at this hotel and converting to a "condo-hotel". So it's possible anyone staying from Summer 2005 onwards in one of the new rooms could be in for a treat.
Terrible Servicefrom A TripAdvisor Member
Dear Mr. Bartley,
I recently spent a weekend at the Bilmar Beach Resort and had several problems that I felt needed to be brought to your attention. The reservation was for Friday and Saturday. I reserved the penthouse suite, 843/844, for the night before my wedding and my mother reserved the same rooms for my wedding night as a gift.
We went together to the hotel to check in for both nights so that it would be clear we were the same party and that the total reservation was for two nights. At the front desk, the receptionist told my mother that she could not pay for Saturday night on Friday; that she would in fact, have to come back Saturday morning and pay then (the morning of my wedding). After we checked in, we went up to see the room and opened the connecting doors. During the evening, one of my bridesmaids (who was staying with me Friday night), took one key and went up to the room. One of your staff apparently went up to the room while we were out and closed and locked the connecting doors, leaving my guest stuck in the small bedroom portion until I arrived several hours later. I'm not sure why anyone should have been in our room since we didn't call for anything...
The next morning I called the desk to ask that the room be cleaned. The receptionist informed me that I was checking out and when I reminded her that my mother was paying for Saturday she said “Oh yes, right”. I was afraid to leave my belongings in the room at that point because no one seemed to understand that we were one group. That morning we also could not get hot water for about an hour, apparently due to the construction occurring in the building.
It was obviously a busy morning and when my mother called the desk to see if she could authorize the room to her credit card over the phone she was told “no” by the same receptionist. When my mother went to the desk in person, all that was required was an imprint of her card. She received nothing to sign, no receipt, and no keys to the room; seems like she could have done that on Friday pretty easily.
After the wedding, my husband and I returned to the hotel at about midnight. We used our key in the elevator, but it wouldn’t take us to the penthouse. I called the office and someone was sent over to take us up and let us into our room. I have to say I was not happy at all to be stuck on the dirty, under construction, 7th floor landing in my wedding dress and my husband in his tuxedo. As we were waiting I began to wonder if there was a problem with our keys due to the total confusion we experienced with the check in process. I again called the office, explained the situation, and was told “Yep, that’s probably what happened, they only programmed the keys for one night”. Upon being let into our room, my husband asked if the desk could send keys that worked in case we wanted to go out again. He was told we could come to the desk and get them; not quite what I expected for almost $300 a night, especially when the mistake was not ours.
The following week, I checked my credit card purchases and discovered that I was charged $105 for Saturday night (the night my mother was paying for). I was advised to contact Amy Burns who told me she didn’t understand how that happened. Then again, it doesn't suprise me that the two receptionists had again messed something up. Amy kindly and quickly corrected the error. Dealing with Amy was the only bright spot of my stay, and I only had to talk with her because I was overcharged!
I appreciate you lending me an ear to vent my problems and hope that you take them seriously. This is the worst case of poor customer service that I have ever experienced at a hotel; if it would have just been one of these problems I would have overlooked it. I am not usually a person who writes complaint letters because I know that most service personnel want to do a good job; I work in the service industry as well and I like to know when a customer has a valid complaint so that I can take action. I will say that although I have specifically mentioned the two receptionists (names deleted), they were very kind to us even though they did not provide the level of service I expected. Needless to say, I will not be staying with you again, and will likely advise friends and family to avoid your hotel as well. What you do with this information is completely at your discretion. I just didn’t feel that I could let it go since it was a very important event in my life and it caused quite a bit of unneeded stress during an already busy weekend. I have included my address and phone number in case you have any additional questions.
I will take sole responsibility for the guest not receiving a response and will make sure that this does happen this week.
Top Local Tips for Treasure Island
If you love looking for treasures Check out Passe-a-Grille. It is not far from Treasure Island and the little shops are unique and the beach is wonderful. A little paradise off the beaten path.
March Break Bring water shoes or sandals that you can get wet the beach is quite shelley and can hurt your feet.
many restaurants in walking distance walk to restaurants or use the local trolley
Other names for Bilmar Beach Resort Hotel
- bilmar hotel
- bilmar beach treasure island
- bilmar beach resort treasure island
- bilmar beach resort
- bilmar beach hotel
- Address: 10650 Gulf Boulevard - Treasure Island - Florida - 33706 - United States
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