PGA National Resort and Spa Hotel, Palm Beach
Reviews - PGA National Resort and Spa Hotel
- Age Group: 41 - 50
- Traveller type: Business Traveller
- Age Group: 41 - 50
- From: United States
- Traveller type: Family Traveller
Read 468 additional reviews of PGA National Resort and Spa Hotel at TripAdvisor.
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Historical Traveller Reviews of PGA National Resort and Spa Hotel
Management is horriblefrom A TripAdvisor Member
ve ruined my Croquetfrom A TripAdvisor Member
Really needs some workfrom alohafan
The entrance to the Resort is very nice and it's a great first impression as you pull up. Unfortunately, it went down hill from there. There were no bellman in site. The lobby looks like it has been recently renovated and is quite nice.
The food quality in the banquets was poor at best, the service just ok.
We had dinner in Shulas one evening, The quality and service were both excellent, though pricey. We each had a Caesar salad, one glass of wine, and shared a salmon filet. The bill was $110.00. But again, great quality and the server was terrific.
The rooms really need a renovation. The furniture is outdated, the sheets feel rough and cheap, and the bathrooms have only a very small shower and bath combo. It looks like some money has been spent as the bathrooms feature granite countertops, but those tiny showers are just not representative of a high end Hotel.
Lunch at the Citrus Tree was expensive and food quality was just ok. Two salads and a bowl of soup was $41.00.
It should be noted that an 18% gratuity is added to all checks. Not sure I understand why - doesn't really seem to incent the service staff to work harder or to try to exceed expectations.
The $11.05 daily resort fee includes high speed internet access - but only in the guest rooms and lobby. When I walked the twenty feet to the conference facilities, I was told it would be $200 to access the internet there. I explained to the Conference Facilities Manager that I was staying at the Resort and had already paid the daily fee. She informed me that it didn't make a difference, it would still be $200 to access it in the Conference Center. I asked her if customers had an issue with that - she LAUGHED and said of course they do! But I could pick up my belongings and move to the lobby if I didn't want to pay that. This is just POOR customer service.
I didn't have time to golf, but I understand the golf is incredible. I was told that if you were there to golf, it would be easy to overlook the other shortcomings.
Great facilityfrom A TripAdvisor Member
PGA National Resort - upgrades are no upgradesfrom Dabwilldo
The club cottages are privately owned/decorated and supplied as rental units to the Resort. When we arrived, we discovered four things: 1) the A/C was not working right -- while the thermostat said 70, the temp was reading over 78. 2) the sliding doors were jammed open. 3) there were dead bugs randomly around the villa. 4) 1 BR had 2 twins, the other had 2 dbls. Called the front desk, was told maintenance would come over. After about 30 minutes, they showed up & fixed the door, but informed us the unit had an old A/C and was working as hard as it could. They then reminded us we were "in Florida" and "it's hot here". Nice...
I called the front desk & asked for another accommodation, preferably after all this, 2 rooms with kings in the main hotel. Instead was offered another club cottage, but at least this one had functional a/c, a few less dead bugs. Instead of 2 doubles, each BR had 2 twins, so it was an uncomfortable night to say the least!
Overall, I would probably not return here, although the resort itself is lovely. I just thought they could have done a better job getting us to the accommodations we expected. The upgrade was no upgrade.
On the plus side: the spa was quite nice and had nice facilities, clean with all amenities.
Not quite as advertisedfrom sporty type
Not as Advertisedfrom GOPMomx4
As for being a four or five star resort, it doesn't even come close. When you arrive at a Ritz or a Four Seasons, someone open your door, carries your luggage, and is friendly and welcoming. There was no information given at check-in regarding what services would and would not be offered during our stay, no map of the resort, no area information, in short, none of the amenities that I associate with a resort. As far as shortcomings here is a list- the business center did not open at 7 a.m. as promised, the Italian Restaurant wasn't open on Monday night of Easter week leaving us to search for other dining , the Game Room that was supposed to be open at 11 a.m. each morning was never open until dinner time, my children could not seem to get lunch service at the pool, and golf for two juniors was $395.
I could go on but I'm out of space.
Good Golf, High Pricesfrom AnguillaFan
We stayed March 28th - April 1st, which is technically "high-season", but the crowds were definitly thin. The golf courses were spectacular. There is quite a range in difficulty. We played the white tees of the General, the Squire, and the Haig. Only about 6200ish in length from white. Blue tees add 500 yards. A lot of water, but not all of it in places that scare you from using a wood off the tee.
They were sending people off in perfect intervals, we averaged a 4 hour and 15 minute round.
Our room was great. We were hardly in it, so not much more to be said.
The food.... Well, to be positive, we could say the the food SERVICE was designed to help us slow down and enjoy ourselves. Or we could be negative and say that it was SLOW.
The Bear Trap "sports bar" was staffed by guys who seemed like they were working there for the a discount on the golf course. Not your A+ crew, but the food was great - - small menu, sports bar choices.
The Oasis by the pool should have added another server. However; Jillian (red-head, one of our fav's) thickened our pina coladas to make up for the fact that lunch would not be anytime in the immediate future.
The Citrus Tree was actually quick, but the breakfast buffet left a bit to be desired.
Shula's was, of course, the exception to the rule. It was 5 stars in every sense of the word. I recommend the Porterhouse.
By the way... tax and gratuity are INCLUDED, so when you see that your pina colada is $9.25 or your dinner for two a the sports bar is $77, at least you can relax a bit knowing they've already been tipped 18%.
Come for the golf. Budget a little extra for food, and if you're in a hurry, you're in the wrong spot.
Beautiful resortfrom Jolenie
Disgrace to the PGAfrom A TripAdvisor Member
Top Local Tips for Palm Beach
amazing fish If you enjoy fish, try Little Moir's Food Shack on South US 1 in Jupiter. It's 10 minutes from PGA National, and the fish entrees are fabulous. It's well known by the locals, so get there early (before 6:30).
Sushi Sushi Jo's is a few minutes up the road- AWESOME!!
Open later Needs more restaurants that open late
Other names for PGA National Resort and Spa Hotel
- pga national resort
- pga national hotel
- Address: 400 Avenue Of The Champions - Palm Beach - Florida - 33418 - United States
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