PGA National Resort and Spa Hotel

, Palm Beach, United States
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PGA National Resort and Spa Hotel

, Palm Beach
4 star

Rooms: 339

400 Avenue Of The Champions - Palm Beach - Florida - 33418 - United States Hotel Website | | 561 627 2000
470 Traveller

Reviews - PGA National Resort and Spa Hotel

10/10
Great service
Submitted by: Allisa in 30/11/06
  • Age Group: 41 - 50
  • From:
  • Traveller type: Business Traveller
spa services was amazing, people are so helpful. The facial was the best ever!!!
Lunch was delicious
1/10
Spa manager should be ashamed!
Submitted by: alex in 03/04/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
All they care about is money and not the patrons. Do not stay here if you are coming for the spa

Historical Traveller Reviews of PGA National Resort and Spa Hotel

Management is horrible

from A TripAdvisor Member
I have never stayed in a Four Star hotel before. I've had a better experience in a Days Inn than I did September 1, 2005 at the PGA Resort. I was there for a convention. PGA is currently under construction. Its ok that they re under construction, progress happens...BUT they need to control and inform their STAFF, be sure not to be greedy about booking rooms that are AFFECTED by the construction etc...especially if they are a FOUR STAR RATED HOTEL. The room numbers each have two room numbers which led to confusion. I would think a FOUR STAR hotel would have automatic service of a bell hop ESPECIALLY when the rooms are all DOUBLE NUMBERED and different...we wondered until we saw a staff member in the hall way. Then in our room which was not the room we booked (was suppose to be a smoking) had sour pillows on one bed, and a dirty toilet. But we were forced to wait until a 4pm check in (so we pay for a room we can't even spend 24 hours in because check out is 12noon the next day...yet someone knocked on our door at 10am!!!!). When checking in by the way, some woman with no name tag in (which i thought was unacceptable) told us that the other room we had booked (we booked two) was not a king size bed (my boss who was on his way was NOT happy especially since i had confirmed the next day....my boss is a very very tall man and needs to have a king size for he and his wife...NOT two double beds). The desk clerk who had a THICK ACCENT (again this is a FOUR STAR HOTEL and we are unable to understand her very well...hello this IS America ....we speak english NOT GERMAN here!). I go to get ice for our room and wander the three hallways on our floor...no signs for ice...nothing...i had to call the reception...she couldnt tell me where the ice was because "they are in the process of renumbering the rooms and i dont have the new numbers on my computer sorry " WHAT?? Now it sounds as if they are not sure if there is Ice or not. She said that they'd send it by room service if i wanted and i told her "no i dont want to pay $15.00 for ice", and she said ok and left it at that. I went down to the front desk and ask the front desk man where the ice was. Again...the front desk person at a SUPPOSED FOUR STAR HOTEL was on the phone...i patiently looked away to let him know that I'd wait until he got off the phone...instead WHILE ON THE PHONE he asked me what i needed....(unreal rudeness for people supposedly trained to work in a high ranked hotel), I asked where the ice was on the 4th floor and he said "i think (again..why dont they know for sure???) its been moved because of construction .....but we'll send it up to you" and again i said no i dont want to pay for ice and he said "oh no its no charge" ...which the OPERATOR couldve said. Now mind you, they dont offer this information freely (apparently) they could put memo's in the rooms explaining how they are sorry for the inconvenience but would love to serve us with room service regarding ice. They dont offer unless you ask...WHAT IS FOUR STAR ABOUT THIS?? When i went to check out, there were two people complaining about their situations...and one of my collegues going to the convention, i find out later, had also been moved 2 times because lack of air conditioning! When i went to checkout...i had them split the bill between two of my credit cards (one is company and one is my personal). The FOUR STAR CLERK, says outloud" wow...split with two cards..ive never done that"....It didnt take too long so i assume he is either a quick learn or its not a big deal of a transaction...but again..a FOUR STAR RATED HOTEL personnel with very poor presentation. When he'd asked me how my stay was, I said...well not good but i will be writing...he wanted to know what was wrong but i told him that it wasnt his fault, so i needed to tell upper management, there were people waiting, and we dont have time. to go over it. He handed me two comment cards, which if i can't cut paste this review and send to them directly....i will be utilizing them. My point is..............if you are going to be under construction..........and be greedy about booking rooms that are compromised for it....you need to train your staff and put a lil money into getting at least the functioning rooms working quicker before you are greedy and booking them "as is". DISGUSTING, DISORGANIZED, DISAPPOINTING! Days Inn at least knows how to treat people. I didn't cover all that happened in this review. One good note to end up on...."Theresa" in concierge/valet...is the ONLY good thing about this place right now, and I told her so. If it hadn't been for her...my experience at this resort, the way it is currently, wouldve been a total NEGATIVE. There is more to complain about by the way...but i mentioned touched on the most important in light of Katrina and its victim's suffering this is enough and I am sickened to be complaining..the convention organizers will be hearing about my experience and others' and if they are smart ...they'll never book here again.

ve ruined my Croquet

from A TripAdvisor Member
I spent a delightful winter there in 2005 playing croquet for reasonable fees. Under your new fee structure it is now prohibitively expensive to consider staying and playing at PGA in 2006 and I shall therefore be staying elsewhere.

Really needs some work

from alohafan
I spent one evening at this Hotel for a meeting.

The entrance to the Resort is very nice and it's a great first impression as you pull up. Unfortunately, it went down hill from there. There were no bellman in site. The lobby looks like it has been recently renovated and is quite nice.

The food quality in the banquets was poor at best, the service just ok.

We had dinner in Shulas one evening, The quality and service were both excellent, though pricey. We each had a Caesar salad, one glass of wine, and shared a salmon filet. The bill was $110.00. But again, great quality and the server was terrific.

The rooms really need a renovation. The furniture is outdated, the sheets feel rough and cheap, and the bathrooms have only a very small shower and bath combo. It looks like some money has been spent as the bathrooms feature granite countertops, but those tiny showers are just not representative of a high end Hotel.

Lunch at the Citrus Tree was expensive and food quality was just ok. Two salads and a bowl of soup was $41.00.

It should be noted that an 18% gratuity is added to all checks. Not sure I understand why - doesn't really seem to incent the service staff to work harder or to try to exceed expectations.

The $11.05 daily resort fee includes high speed internet access - but only in the guest rooms and lobby. When I walked the twenty feet to the conference facilities, I was told it would be $200 to access the internet there. I explained to the Conference Facilities Manager that I was staying at the Resort and had already paid the daily fee. She informed me that it didn't make a difference, it would still be $200 to access it in the Conference Center. I asked her if customers had an issue with that - she LAUGHED and said of course they do! But I could pick up my belongings and move to the lobby if I didn't want to pay that. This is just POOR customer service.

I didn't have time to golf, but I understand the golf is incredible. I was told that if you were there to golf, it would be easy to overlook the other shortcomings.

Great facility

from A TripAdvisor Member
Myself, my wife and two children stayed at the PGA Resort and had a wonderful experience. We found that the employees were helpful, the grounds were beautiful and the surrounding area was also nice. We would stay there again and recommend it.

PGA National Resort - upgrades are no upgrades

from Dabwilldo
Just stayed for 1 night at the PGA resort. I had reserved a room with 2 doubles, but, upon check in, was informed that no rooms with doubles were available. Because we didn't want 1 king (was traveling with a friend), they offered to "upgrade" us to a club cottage with 2BR and 2Bath. They also threw in 2 free breakfast vouchers.

The club cottages are privately owned/decorated and supplied as rental units to the Resort. When we arrived, we discovered four things: 1) the A/C was not working right -- while the thermostat said 70, the temp was reading over 78. 2) the sliding doors were jammed open. 3) there were dead bugs randomly around the villa. 4) 1 BR had 2 twins, the other had 2 dbls. Called the front desk, was told maintenance would come over. After about 30 minutes, they showed up & fixed the door, but informed us the unit had an old A/C and was working as hard as it could. They then reminded us we were "in Florida" and "it's hot here". Nice...

I called the front desk & asked for another accommodation, preferably after all this, 2 rooms with kings in the main hotel. Instead was offered another club cottage, but at least this one had functional a/c, a few less dead bugs. Instead of 2 doubles, each BR had 2 twins, so it was an uncomfortable night to say the least!

Overall, I would probably not return here, although the resort itself is lovely. I just thought they could have done a better job getting us to the accommodations we expected. The upgrade was no upgrade.

On the plus side: the spa was quite nice and had nice facilities, clean with all amenities.

Not quite as advertised

from sporty type
We stayed in the 2BR/2BA villas, but had to call the front desk and ask to be moved to one of the "nicer" ones. They moved us right away and honestly the two young men we dealt with in the hotel were very nice and competent, but I didn't see any hotel employees over 25 years old. After we got the room hashed out we went to the pro shop to book a tee time. We were told that the PGA courses were for hotel guests and members only. This came as quite a shock since we asked about this and even called the starter before booking the trip. I argued with Bud in the pro shop until he all but called me a liar about calling the starter, then he agreed to arrange my husband a time on a course off the property. This was not why we came to the PGA , so I found myself back in the face of the resort manager. Long story longer, Bud was incorrect, my husband played three rounds (one free to make up for this treatment), 2 on the Haig, one on the Championship Course. The restaurants were great, and so were a few in the area off the property. If you want to be pampered though - go elsewhere. With the exception of Victor and Matthew at the front desk, none of the employees were even approaching pleasant. This is not Boca or Turnberry by a long tee shot, but OK if you don't mind a little confrontation. Happy to be back in the "southern hospitality".

Not as Advertised

from GOPMomx4
The PGA Resort and Spa is not a place for a family golf vacation. We booked a "cottage" because we have four children, three of whom are teenagers. Cottage is not the word I would use to describe our accomodations. What they don't tell you is that each cottage is privately owned so you have no idea what it is going to look like when you open that door. Ours looked nothing like the cottage pictured on the web site and the sofabed mattress was very thin. It held one teenager which made for cramped space in the "master bedroom".
As for being a four or five star resort, it doesn't even come close. When you arrive at a Ritz or a Four Seasons, someone open your door, carries your luggage, and is friendly and welcoming. There was no information given at check-in regarding what services would and would not be offered during our stay, no map of the resort, no area information, in short, none of the amenities that I associate with a resort. As far as shortcomings here is a list- the business center did not open at 7 a.m. as promised, the Italian Restaurant wasn't open on Monday night of Easter week leaving us to search for other dining , the Game Room that was supposed to be open at 11 a.m. each morning was never open until dinner time, my children could not seem to get lunch service at the pool, and golf for two juniors was $395.
I could go on but I'm out of space.

Good Golf, High Prices

from AnguillaFan
I'll start by saying that me and my golf buddy are not frequent visitors of upscale resorts and so our ability to compare this to other 5 star resorts is limited.

We stayed March 28th - April 1st, which is technically "high-season", but the crowds were definitly thin. The golf courses were spectacular. There is quite a range in difficulty. We played the white tees of the General, the Squire, and the Haig. Only about 6200ish in length from white. Blue tees add 500 yards. A lot of water, but not all of it in places that scare you from using a wood off the tee.

They were sending people off in perfect intervals, we averaged a 4 hour and 15 minute round.

Our room was great. We were hardly in it, so not much more to be said.

The food.... Well, to be positive, we could say the the food SERVICE was designed to help us slow down and enjoy ourselves. Or we could be negative and say that it was SLOW.

The Bear Trap "sports bar" was staffed by guys who seemed like they were working there for the a discount on the golf course. Not your A+ crew, but the food was great - - small menu, sports bar choices.

The Oasis by the pool should have added another server. However; Jillian (red-head, one of our fav's) thickened our pina coladas to make up for the fact that lunch would not be anytime in the immediate future.

The Citrus Tree was actually quick, but the breakfast buffet left a bit to be desired.

Shula's was, of course, the exception to the rule. It was 5 stars in every sense of the word. I recommend the Porterhouse.

By the way... tax and gratuity are INCLUDED, so when you see that your pina colada is $9.25 or your dinner for two a the sports bar is $77, at least you can relax a bit knowing they've already been tipped 18%.

Come for the golf. Budget a little extra for food, and if you're in a hurry, you're in the wrong spot.

Beautiful resort

from Jolenie
The PGA resort and spa was a reasonable four star resort for golfers and non-golfers alike. The rooms were beautiful and the food was good, albeit expensive. Nice tennis court as well as awesome golf courses. Would stay there again.

Disgrace to the PGA

from A TripAdvisor Member
This hotel is a disgrace to the reputation of the PGA. I expected luxury accomodations and excellent service and got neither. The rooms are in need of repair & updating. I had a foot of water in the shower with me. I had to carry my bags to the car & put them in. The breakfast buffet was $15 each + 18% gratuity. It had no eggs & we had to pour our own drinks. When I complained to the front desk they offered no resolution. Maybe the course is great, but guys don't bring your wife here if she expects more than motel 6.

Top Local Tips for Palm Beach

amazing fish If you enjoy fish, try Little Moir's Food Shack on South US 1 in Jupiter. It's 10 minutes from PGA National, and the fish entrees are fabulous. It's well known by the locals, so get there early (before 6:30).

Sushi Sushi Jo's is a few minutes up the road- AWESOME!!

Open later Needs more restaurants that open late

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Other names for PGA National Resort and Spa Hotel

  • pga national resort
  • pga national hotel
  • Address: 400 Avenue Of The Champions - Palm Beach - Florida - 33418 - United States
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