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| Submission date: 2006-04-17 - Date of Stay: April 2006 |
| Submitted by: Katherine - From: United States |
| Type of Traveller: Business Traveller - Age Group: 41 - 50 |
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| Room Type Misrepresented by Reservations |
| I did not stay at the Wyndham, because of my experience of making a reservation with them.
I made a reservation for a room with a king sized bed, and made it clear to the person who took the reservation that a double bed, the other room type available, wouldn't suit me. No problem, she said, made the reservation, and said she'd send a confirmation email.
First, I got no confirmation email, like I requested. No problem - I called them back, and asked that they send it. They had my name wrong, and my email address wrong. No problem, I told them the correct one.
When I got the confirmation email finally, it said "two double beds". I'm thinking, no problem, I'll just call them and correct it. But, when I called, suddenly the people I spoke to were distinctly...unfriendly.
When I got the reservations manager on the line, the story magically changed, and suddenly my reservation for a king sized bed was a "request" - and that bed size could not be guaranteed. I asked to speak to the manager of the property, and she concurred. Despite the fact that I had made what was represented to me as a reservation for a room with a king sized bed, she was not willing to guarantee that one would be available.
That constituted a problem, which I solved by making a reservation with Marriott Residence Suites around the corner, because they at least had a queen size available, for the same rate as the Wyndham's two doubles.
The reason I'm posting this it to make potential customers of the Wyndham Orlando Resort aware that, despite assurances to the contrary, there are only double beds reliably available at this property, and if you think you've made a reservation for a king size, you may be sorely dissappointed when you arrive. I suspect, but cannot prove, that this misrepresentation is intentional, and so I strongly recommend travelers stay at another property, whose management may be more honest.
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