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| Submission date: 2005-10-19 - Date of Stay: N/A |
| Submitted by: GC - From: United States |
| Type of Traveller: Family Traveller - Age Group: 31 - 40 |
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| The Worst of the Worst! Oct. 2005 |
| We recently stayed the Wyndham Orlando Resort. We checked in on September 28th and stayed through October 2nd. I have never had an experience quite like this!
The first room we checked into was in building 6. The room smelled awful! Like mold and mildew. It was so strong, that it overtook us at the door and made me and my family nauseous. We requested a room change and were given a room in building 5, which smelled much better.
We had a full itinerary for our time in Orlando, and the next morning we got up early and started getting ready when my son pointed out the bug on the wall. Upon closer inspection, I could see that it was a cockroach that was almost two inches long! We immediately called the front desk who said they would send someone right away. FIFTEEN minutes later, housekeeping finally called and said they would send an exterminator. We never saw the exterminator.
My husband and son had to chase the cockroach and catch it themselves! While doing so, they discovered many more under one of our beds. I was absolutely appalled!!! I headed to the front desk immediately, and took the bugs as evidence. The lady saw them in the cup I had them in and said, “I do not want those, do not bring those in here!” I can understand that she wouldn’t want to touch them, but what was I supposed to do with the bugs? She told me she didn’t care what I did with them, and that I could throw the cup in the garbage can outside.
She offered an upgrade to a kid’s suite in building 6, which I took with tears in my eyes as I realized the Wyndham Orlando did not care about me or my family’s plight.
We were late getting to our attractions that day, and for the rest of the trip we were unnerved and unrested. We slept with the lights on for fear that the cockroaches would get into our things or crawl on us or our children. We awoke as often as possible to check the walls and the floor.
It was an unforgettable hotel…for all the wrong reasons!
Deeply disappointed and very glad to be home, |
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