Submission date: 2006-11-30 - Date of Stay: April 2006
Submitted by: Nancy - From: United States
Type of Traveller: Mature Couple - Age Group: 41 - 50
Bad language barrier. Inferior follow up.
My husband and I stayed at this hotel before leaving for Italy. The hotel is beautiful. The room was nice. The happy hour and breakfast served on our floor was a nice touch. Both my husband and I are severely allergic to shellfish. When we went to the free happy hour, I asked if any of the dishes contained seafood and explained our allergies. I was assured by the staff (who spoke very little english) that there was no seafood on the buffet. Lo and behold, there was crab mixed into one of the salads. I immediately notified a staff member and advised her that we needed Benadryl immediately. We were told they were sending someone up right away. 15 minutes later a security guard showed up. Did not ask our names or room number. Asked how long it would be before we would show signs of the allergy and then we were promptly told that we could go to the store in the lobby and purchase our own Benadryl. This causing a 45 minute delay from when we ingested the shellfish. We purchase...Read more
Submitted by: Jose A. Vazquez - From: United States
Type of Traveller: N/A - Age Group: N/A
Looking forward to next time
I was in this hotel for a total of 3 days & 2 nights. I most say that being a hotelier myself, this hotel is exceptional. The lobby area, rooms, restaurants, etc. etc. is immaculate. Outstanding service, very professional staff members specially Ms. Ada Vasquez (Front Desk Agent) whom checked us in and assigned us rooms # 4343 & 4341. As an annual pass member from Universal Studios I have made up my mined and decided to always stay at this property. Keep up the great work and Thank you for making my stay extremely pleasant and look forward staying with you very soon once again.
