Holiday Inn Sunspree Resort Lake Buena Vista Hotel

, Orlando, United States
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Holiday Inn Sunspree Resort Lake Buena Vista Hotel

, Orlando
3 star

Rooms: 507

13351 State Road 535 - Orlando - Florida - 32821 - United States Hotel Website | | 407 239 4500
271 Traveller

Reviews - Holiday Inn Sunspree Resort Lake Buena Vista Hotel

1/10
just terrible experience
Submitted by: jimy in 12/12/10
  • Age Group: 3140
  • From: United States
  • Traveller type: Pleasure Seeker
It was a nightmare to stay at this hotel.

As a amputee, I lost a very important shrinker at hotel,which I need to use every night, on the second day I stayed. Without it,I can not walk normally and have much more pain on the next day. And I believed it is caused by the careless home maid,definitely not on purpose. So we told the manager about this and said we understand that could happen. Everyone could made mistake.

However the worse thing happened for the rest of our stay. Just the day after this missing shrinker, our room is not cleaned at all: the towers are not changed, shampoo is not refilled, floor is not vacuumed, trash bag is empted. Then we called the manager to come to take a look. She felt very sorry about that and offered us complimentary breakfast.We refused for that since we donot want to use this to get any benefit.We just want to let the manager to know that they did not provide good service at all, which I believe this is on purpose this time.

The next day after the bad room service, I lost another T-shirt,which is my favorite one at night. After we told the front desk, they sent a security guy to check and we did not receive any feedback about that.

When I checked out the hotel, I told the manager in charge about our stay. He said: “We are not responsible to anything lost during your stay. You could put it in your pocket and lost it outside.”

Holiday inn did a great job to make my tough life tougher!
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2/10
Very disappointing
Submitted by: Judith in 24/07/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
The kids suite was run down and disappointing. The first one presented to us was smelly dirty and damp and I refused the room. After reviewing a few rooms, we plumped for what we considered the best of a poor bunch.
Housekeeping were very good and once we settled in we were happy with the cleaning and change of sheets etc.
The location of the hotel is excellent.
The pets in the hotel were left alone in the rooms and one night we were kept awake by the two dogs below us barking continuously until 3am, when the owners returned.
I will never ever go back.

Top Local Tips for Orlando

Shuttle-Transportation Allow extra time during busy times of year getting to the Disney parks, as there is alot of traffic and therefore, whether traveling by shuttle, taxi or car it will take longer

Shuttle-Transportation Be sure to booked shuttle the night prior to the day you want to use it as it gets very busy

Shuttle-Transportation When booking shuttle to Disney parks, be sure to reserve your booking EARLY as it can be very crowded

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Other names for Holiday Inn Sunspree Resort Lake Buena Vista Hotel

  • orlando holiday inn
  • holiday inn sunspree orlando
  • holiday inn orlando
  • Address: 13351 State Road 535 - Orlando - Florida - 32821 - United States
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