Submission date: 2007-01-09 - Date of Stay: January 2007
Submitted by: Sudeep - From: United States
Type of Traveller: Business Traveller - Age Group: 31 - 40
Roaches in Caribe Royale
Being an attorney at law, law lecturer, and frequent traveler to conventions through out the country, I was amazed at my dismal experience at Caribe Royal, Orlando, and lack of professionalism of the hotel management.
On January 8,2007 at 12:30 am in the early morning, I awoke in room 2613 of Tower 2 to 5-7 cockroaches in my room on the 6th floor. These rodents were infesting this room and were the large species one only hears about surviving in Florida.
When I contacted the front desk, I was informed that housekeeping would be coming immediately. I was fairly calm during my first phone call to them but became really disturbed when one of these rodents made its way over my barefoot.
When the poor housekeeper arrived, she took one look at the roaches and was beside herself. I must admit, the experience was unsettling to say the least for both of us. Upon demand of a room change, the front desk moved my room to Tower 1 - but, amazingly that early morning, not so much as an...Read more
This hotel had sub-par service! Our company had a meeting here and they were completely unprepared for it and unable to service people -- no bell boys to help lug bags, skipped lunch one day because we still had no food after an hour and a half wait and then missed the beginning of our meeting today because the room service breakfast came 45 minutes late. When we complained to the manager, he said they hadn't planned for 100 people to order breakfast. Why that would be a surprise when the 1000 rooms or so were sold out, I'm not quite sure. If you don't need to eat, the rooms are OK, but if you're attached to having material sustenance, hope you don't end up here.
