Caribe Royale Suites and Villas Hotel, Orlando, United States

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Caribe Royale Suites and Villas Hotel, Orlando

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Rating

4.3/10
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Official Contact Details - Caribe Royale Suites and Villas Hotel

  • Address: 8101 World Center Drive - Orlando - Florida - 32821 - United States
  • Phone: 407 238 8000
  • Email:
  • URL: http://www.cariberoyale.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 1338
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"Being an attorney at law, law lecturer, and frequent traveler to conventions through out the..."

"Everything was perfect. All A+"

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Reviews - Caribe Royale Suites and Villas Hotel

3 reviews (Showing 1 - 3)
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Rating:

1/10
Roaches in Caribe Royale
Submitted by: Sudeep in 01/14/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Being an attorney at law, law lecturer, and frequent traveler to conventions through out the country, I was amazed at my dismal experience at Caribe Royal, Orlando, and lack of professionalism of the hotel management. On January 8,2007 at 12:30 am in the early morning, I awoke in room 2613 of Tower 2 to 5-7 cockroaches in my room on the 6th floor. These rodents were infesting this room and were the large species one only hears about surviving in Florida. When I contacted the front desk, I was informed that housekeeping would be coming immediately. I was fairly calm during my first phone call to them but became really disturbed when one of these rodents made its way over my barefoot. When the poor housekeeper arrived, she took one look at the roaches and was beside herself. I must admit, the experience was unsettling to say the least for both of us. Upon demand of a room change, the front desk moved my room to Tower 1 - but, amazingly that early morning, not so much as an apology was conveyed. I wrote a letter to management outlining the incident and left for my seminar. I handed the letter to staff at 6:30 in the morning after no sleep - I am a very composed male generally, but this incident was stressful to say the least. When I arrived from the seminar at 7:30 at night, I was met by not so much as a telephone message from management for an apology or follow-up. I called management at 8:00 in the evening to inquire whether they even read my letter. My in-person conversation with Raj (who I had to travel to see), a hotel manager was nothing but a disappointment and frankly infuriated me more than the incident and lack of sleep. This management team lacks even a fundamental understanding of hospitality and common courtesy. Tell me my readers: would you not expect even a phone call conveying an apology after an occurence like the one above? My opinion of this hotel is that it is nothing but awful - a shame based on the potential. The management has no idea what customer service is about. I am writing this from the hotel room because I am so angry with the lack of professionalism of these people. I am indeed forced to remain here until the end of the seminar as all other hotels in the area are booked. If management does anything to suprise me, I will be glad to inform you via email so that you can make an informed choice in hotels in Orlando. I am just thankful that my children were not with me during this trip.
 
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Rating:

10/10
Excellent service and wonderful personel!
Submitted by: Jose Fernandes in 06/26/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
Everything was perfect. All A+
 
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Rating:

2/10
Below Par
Submitted by: Shannon Jones in 03/29/05
  • Age Group:
  • From: United States
  • Traveller type:
This hotel had sub-par service! Our company had a meeting here and they were completely unprepared for it and unable to service people -- no bell boys to help lug bags, skipped lunch one day because we still had no food after an hour and a half wait and then missed the beginning of our meeting today because the room service breakfast came 45 minutes late. When we complained to the manager, he said they hadn't planned for 100 people to order breakfast. Why that would be a surprise when the 1000 rooms or so were sold out, I'm not quite sure. If you don't need to eat, the rooms are OK, but if you're attached to having material sustenance, hope you don't end up here.
 
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