Mercury South Beach Hotel

, Miami Beach, United States
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Mercury South Beach Hotel

, Miami Beach
3 star
100 Collins Ave - Miami Beach - Florida - 33139 - United States Hotel Website | 305-398-3000
226 Traveller

Reviews - Mercury South Beach Hotel

Historical Traveller Reviews of Mercury South Beach Hotel

hidden cost over priced

from A TripAdvisor Member
no service , charge for everything internet access is 15 a day paking 18 a day with no promise you wont get ripped a coke is 3.00 couch has stains of who knows what i would not even sit on it looks like body fluid gross the bed & sheets also stained no shower door or curtian towels fell like sand paper tub was dirty also a foul odor i would stay away from here. unless you bring your own sheet's and towles dont forget the cleaning supplies

dirty!

from travelinbabe
This is a 2 star hotel advertising itself at a 4 star hotel. We had an "Executive Suite" that was so cramped, it didn't even have desk. The pool was a dirty little hole & the hallways were littlered with filth. So noisy from street traffice and clubs downstairs we didn't sleep a wink. I would never go back

Buyer beware!!

from knoxvilleadvisor
Buyer beware!! As others have noted, we suffered from this hotel's all too common overbooking. We, as well as several other couples, spent several hours in the lobby either being relocated to lesser hotels (without a lesser price) or (like us) being told there simply was not a room available (despite having previously confirming our reservation). We spent several unenjoyable hours of vacation time trying to find substitute accomodations in South Beach on a Saturday night!! This hotel seems reasonably nice, but it's simply not worth the risk and frustration of not having a room when you arrive, even with a confirmed reservation.

Home Away From Home

from A TripAdvisor Member
I stayed at the Mercury for one week. I read the reviews on here before I left and was skeptical but I had previously stayed at the Tudor so I knew it couldn't be worse than that place. When I arrived the valet promptly removed my luggage and escorted me in. I was checked in within 5 minutes. Someone assisted me with my luggage to my room. The room was adorable. It was like a junior one bedroom apartment. I had a kitchen area with real dinnerware. There is a mini-bar service for an additional fee. I had a television in the living room and the bedroom. A huge jetted tub in the bathroom and two sinks. I had a little bit of noise from the street but once I closed the windows, I couldn't hear anything. The only complaints I have are the following: to park your car costs $18/day and granted it is valet service but one of the valet workers (a Hispanic woman) would just sit under the tree and talk on her cell phone and wait until you went to her with your car. Another thing is that there are no screens on the windows. It wasn't too hot while I was there and I would have liked to have the windows open in the early evening but with no screens, the bugs flew in. There was no shower door or curtain. Although water didn't go everywhere since the tub was big enough, it would have been nice to have the door. The high speed internet access is $15/day;it is not free. There is a $10/day surcharge - $8 for the spa and $2 for the safe which doesn't work. And finally, check your credit card statement when you get home. They charged me $6.38 for a mini-bar service I didn't even use. They did refund me the money after I complained to the manager. All in all, I would stay there again. The location is great and there are lots of restaurants and shops within walking distance. Hope this helped!

Pleasantly Surprised

from roxannedoll
My husband and I have never stayed in South Beach before and we spend weeks on the internet looking at different hotels. We were going to be arriving in South Beach on March 23, 2004 and staying for 3 days. We started to read the reviews from Trip Advisor on all the hotels that we liked and because the reviews were so mixed we were having a problem choosing a hotel. My husband came across the Mercury hotel but for some reason neither of us looked on Trip Advisor for any reviews before we booked. When we looked at the reviews we were very nervous about staying at this hotel. However, our suite was wonderful and even though we were on the side of the building that faces the club next door we did not have any problems sleeping. The room was very clean. The pool and jacuzzi are small but my husband and I were the only ones in the jacuzzi so it did not matter to us. The beach is only about 2 blocks away. The only thing that I would suggest is not to have a car. You have to pay $18 a day for valet and I can guarantee you that you will never use it because you can walk everywhere. I would definitely stay there again.

Good deal through Priceline

from A TripAdvisor Member
I made a booking at the Mercury through Priceline and was rather concerned after reading some of the negative reviews on this site. As often seems to be the case, however, those reviews turned out to be overblown. In general, I found the Mercury to be a very comfortable, stylish hotel, where the management was genuinely interested in making sure that the needs of their guests were taken care of.Through priceline, I got the smallest room (a Junior Suite), but at check-in, I was upgraded to the next size up (an Executive Suite) at no extra charge. The suite was very spacious, clean, and comfortable. I particularly appreciated the kitchenette, the whirlpool tub, and the free high-speed internet access (just bring your own laptop with ethernet cable). The hotel's website at mercuryresort has accurate photographs of the facilities and an accurate description of the amenities.The location is at one end of South Beach, but we had no problems walking several blocks to where the action was, but for those who can't bear walking, there's a City of Miami Beach shuttle that runs up and down Washington Street (there's a shuttle stop one block away from the hotel) - it runs frequently (until 1 a.m.) and costs only 25 cents to ride.In response to some of the things others have complained about here: our suite was on the side of the hotel next to the clubs, and while it's true that you could hear a very faint bass beat way in the distance at times, it certainly wasn't enough to keep anyone awake at night (and it's nothing you wouldn't hear from many other hotels). Yes, it is annoying that there is a $10 surcharge per day ($8 resort fee and $2 safe fee), but anyone reading this site knows about it ahead of time, and there is a prominent sign displaying these fees at check-in, so they shouldn't come as a surprise to anyone. Valet parking is $18 per day, but this is not out of line with other hotels in the area, and we never had problems getting our car whenever we wanted it - in general, though you're better off without a car if your stay in the Miami area will be limited to South Beach alone.All in all, I had a very satisfying 4-night stay at the Mercury. A couple of tips: Big Pink is a great place for breakfast, and the upscale Sunday brunch at Nemo (restaurant adjoining the hotel) is not to be missed. If you're going clubbing, ask at reception for passes or to be put on the guest list to get a discount off the exorbitant cover charges (we got into Crobar for $10 each instead of the usual $20).

Bait and Switch

from Gstray
Wow! First the airlines...my wife and I were prepaid for a night at the Mercury and looking forward to the South Beach culture before heading down to the Keys. When we arrived, confirmation in hand, we were greeted by a sheepish desk clerk with a note with ourname on it, and the words confirmed at the Lilly Leon, another lesser property owned by this management group. There was another forlorn couple in the lobby, and the assistent manager, Rodolfo, was on his cellphone outside. The clerk told us that they had overbooked the hotel and that five couples had been displaced that night. When the assistant manager came in, he told us that he had not received any internet reservations-ironic since we were confirmed at the lesser hotel before we even arrived. In my business, when we mess up, we first apologize without making any excuses...(like we never received the internet reservations-how can that be my fault-Rodolfo). Then, we do whatever it takes (at our expense-even if it means losing money) to appease the customer, cause the last thing I want to do is have someone posting something like this about me! Yikes! Rodolfo did offer to book us at a neighboring hotel at a little les than twice what we had confirmed at his hotel. Our collective theory is that it is the classic bait and switch. Stay away!

Not a four star hotel

from A TripAdvisor Member
We stayed in a Penthouse Apartment at the Mercury for 2 weeks this Christmas. Great view and terrace area but the place was dirty - there were broken marble tiles on the floor, the thermostat did not work, the stereo speakers were blown, the fridge was broken, the toaster didn't work. The sofa bed was all springs, thin mattress. Outside on the terrace there was broken glass and the jacuzzi tub was dirty. Over 2 weeks we kept asking for things to be fixed but little happened and it took several requests to get the smallest thing done. Housekeeping was sloppy - we had to call for towels most days, and to get them to empty the garbage. Could be a great place to stay but it needs some money spending on it and is tatty around the edges. More 3 star in need of tlc than the 4 star cool pad that it purports to be.

Wished I had read these reviews before staying

from A TripAdvisor Member
Noisy until the wee hours of the morning, dirty rooms (Hair on the walls, floor) and hidden charges for safe and spa equaling $10. Service could use some charm classes. Valet couldn't be found to get car.

Nice rooms but not much else...

from A TripAdvisor Member
This resort was nice, but there were some deficiencies that were pretty obvious. When we first arrived, check-in took a little while and the front desk person told me that I've been upgraded to a room that I originally had reserved in the first place (no harm I guess). The room was comfortable: there was a living area and kitchen (with sink and dishes... which was really nice) and a separate bedroom area. There were 2 TVs/VCRs and a stereo in the living room which was also nice to have. The kitchen was infiltrated with ants, but I think that might be a common thing in South Beach... I'm not sure though. The tub and shower were nice but there wasn't a shower curtain (which wasn't nice) so everytime you took a shower there was water all over the place. The area was convenient, there is a really nice restaurant accross the street for breakfast, etc. and a nice sit-down sheesha restaurant next door. And the beach was only 2 blocks away. The only major problem with this resort was that you can hear music from your room ALL night long, til at least 5am. It's very hard to sleep until that time so you're better off just partying til that time and then sleeping. Also, the staff seemed very impartial to service... like they didn't really care too much. I called for a wake up call at 7, and they called me at 6 instead. The pool is more for show than anything since it's so small and there's a restaurant literally right in front of it. The jacuzzi temperature was EXTREMELY hot... so hot you couldn't even put your whole body in it. Finally, when you check out... you get jacked by a bunch of miscellaneous fees which you didn't even know existed or that you even used, so that wasn't good either. Overall, it was nice but I probably would want to try somewhere else if I want to get some good rest and want to have a nice pool to swim in!

Top Local Tips for Miami Beach

Where to Stay If you want to stay in a quieter location, move North on Collins to around 17th Street. You'll still be close to all the bars/restaurants on Lincoln Rd. but will not be dealing with drunken teenagers at three am.

nemo you should visit nemo restaurant...

restaurants go to prime one twelve good food...very romantic..

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Other names for Mercury South Beach Hotel

  • mercury south beach
  • Address: 100 Collins Ave - Miami Beach - Florida - 33139 - United States
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6.0/10

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