Hotel St Augustine, Miami Beach
Reviews - Hotel St Augustine
Read 302 additional reviews of Hotel St Augustine at TripAdvisor.
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Historical Traveller Reviews of Hotel St Augustine
Very dissapointedfrom LMA68
Our first encounter with the uppity, rude staff was via cell phone when we found ourselves teribbly lost heading there from Key West. We were in Miami, but the manager couldn't tell us how to get to SOBE, nor did he seem to care that we were lost!!! We ended up having to call our Nanny back home and having her get us directions via Mapquest.
When we finally arrived at the hotel no one was there to help us with our bags, (F.Y.I.- there's no elevator) park our car, greet us, let alone offer us the "welcome cocktail" that was part of our package. I mean we're standing there with luggage, and the bartender (who also turned out to be working the front desk) doesn't even say hello!
When we finally got to our room, we wanted to leave immediately. And would have done so if this wasn't a package that had been paid for in full months ago. It was hands down the smallest room I have ever stayed in, and it was supposedly a "king suite". There were no end tables, no alarm clock, not even a simple pen! Just a few dead roaches!! If you woke up in the wee hours and wondered what time it was, you had to get out of bed and go squint at the tiny stereo clock that wasn't illuminated to see what time it was! There was a nice looking room service menu from an Italian cafe about 2 blocks down, but unless you're into eating pasta in bed or maybe in the shower?, room service is completely out of the question. There's nowhere to accomodate even an open suitcase in these rooms! And there is absolutely no privacy other than the toilet that is mercifully behind a door. The shower is literally in the same room as the bed. and there's no curtain, or anything. just a glass door. Not a problem for me as I was traveling with my husband, but good to know if one was perhaps traveling with their mother!!! And the shower has nice glass bolck windows, but they're not so nice at 6:30 AM when you're trying to get some vacation z's. No blinds or anything, just blinding sunlight.
Their website boasts flat screen televisions and D.V.D. players, but our room had a 13 inch Zenith and a V.C.R.!!! No H.B.O. or Pay Per View, but about 15 circa 1985 movies you could rent in the lobby for a fee. No Thanks!
Our minibar refrigerator was broken (hot) and was never serviced or replaced during our 3 night stay which was a bummer as we like to have a chilled bottle of champagne in our room on vaca. We made the staff aware of it on 3 occasions, but like most of our requests it was overlooked. And the ice machine, of course was malfunctioning 2 out of the 3 days as well!
Our steam shower door was missing the strip on the bottom that kept water from running all over the floor. This problem was never corrected either, and it was like pulling teeth to get more than 2 bath towels per day from the surly staff. We finally came to the conclusion on our second day that they just don't have enough towels, when after pleeding with the front desk, we were given 1 cheap yellow beach towel!
And speaking of the beach, on my first morning in Miami I literally had to hunt down the front desk guy (or shall we call him the back office web surfer guy) to ask him how to get to the beach. He seemed very annoyed as he told me "it's 2 blocks away", and returned to his computer. That was all. Which Way, Sir???? These people just couldn't be bothered! I actually had to ask him for the complimentary towels mentioned on the website. And as far as this great Nikki Beach perk, today as I'm reading other peoples' reviews is the first I heard of it!!
When we were finally checking out of this place (of course their computer printer was down, and we had to spend another 45 minutes in this dreadful place) upon reviewing our bill, we were charged for all sorts of things that were included in our Luxury Link auction price. And of course, correcting their own mistakes was a huge nuisance, and a reflection on me for asking. The people working at this hotel (with the exception of Darling Brittany and the curtious and extremely honest housekeeping staff} are snobby and down right rude. No one ever apologized to us, offerred us a dining or site seeing suggestion, or even thanked us for staying at their hotel.
One final comment- Yes, the steam shower is very nice, but it really only takes a D- Hotel to a D+. As I stated before, there is NOTHING luxurious about this hotel!
Pleasantly surprised!from Bgram
Now, some down sides…if you are a high maintenance traveler who likes the visual presence of staff, this is not the hotel for you. Though most of our exchanges with staff were pleasant (with the exception of one person), there was usual only one person on duty at a time. There is a small office where the staff usually seem to spend most their time. You have to walk around the desk so they can see you or say excuse me to get their attention. We didn’t utilize the amenities (i.e. loungers, beach towels, etc.) as well as we could have, given the fact that we felt like we were disturbing the staff to ask questions. Also, the hotel is not nearly as big as it seems on the website. It’s only a two story building. This isn’t really a downside, as we thought it was nice to stay in a smaller, boutique type hotel, but just to give you fair warning when you get out of the taxi cab for the first time.
Overall, we really enjoyed our stay here and would go back again!
St. Augustine experience consistent with othersfrom A TripAdvisor Member
Good choice for usfrom Havin FunNC
Nice hotel but not so nice stafffrom rajani43
nice and easyfrom A TripAdvisor Member
Great choice for us.from A TripAdvisor Member
It Was Perfectfrom SteveWWallasey_UK
We ate at least once a day at The Big Pink cafe just round the corner (ask the recptionist for directions) it had heaps of room, a great menu,loads of atmosphere and helpfull friendly staff.
Trust us we're quite fussy and we were relly pleased with it
Nothing Specialfrom enofile1
The room, while larger than most South Beach hotel rooms, was filled with rather cheap looking blond furniture. The entertainment center, so touted on the web site, is this free standing shelving unit with junky electronics on its shelves. The platform bed was quite uncomfortable and I spent hours trying to get to sleep. The room, carpeting, and hallways are all starting to look threadbare and worn. The best part of the stay was the walk-in shower with multiple sprays. Too bad I couldn't spend my entire vacation in the shower!
The staff tries hard and the parking really isn't too bad if you are not driving a battleship. However, you must look way beyond the hotel's web site to see what you are actually getting. The St Augustine Hotel is an okay experience, but it really isn't anything special. For the right price, it isn't bad.
ELEGANT !!from A TripAdvisor Member
Top Local Tips for Miami Beach
Early March was awesome! We went in early March and every single day was sunny and 80 degrees.
St Augustine Hotel South Beach: South of Fifth When booking a hotel in South Beach I highly suggest the Hotel St. Augustine. Of course there will be times when the hotel is booked (It is very popular with travelers, models, musicians, honeymooners, business people) if this is the case, look for another hotel South of Fifth Street. This area has the best beaches, restaurants (Prime 112, DeVitos, Laconda, China Grill, Cafe Maurice, ViVie) close to the clubs and shopping with out the noise and traffic.
Reserve tables There are some world class restaurants in South Beach, some of them in walking distance of the hotel. Reserve a table at places like Prime 112 or Shoji Sushi well in advance.
Other names for Hotel St Augustine
- st augustine hotel
- hotel st augustine
- Address: 347 Washington Ave - Miami Beach - Florida - 33139 - United States
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