Hotel St Augustine

, Miami Beach, United States
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Hotel St Augustine

, Miami Beach
3 star

Rooms: 24

347 Washington Ave - Miami Beach - Florida - 33139 - United States Hotel Website | 305-532-0570
302 Traveller

Reviews - Hotel St Augustine

Historical Traveller Reviews of Hotel St Augustine

Very dissapointed

from LMA68
Let me start by saying that I booked this Hotel through Luxury Link, which probably contributed to my high expectations and ultimately my dissapointment. There is NOTHING luxurious about this property. Don't be fooled by their website!
Our first encounter with the uppity, rude staff was via cell phone when we found ourselves teribbly lost heading there from Key West. We were in Miami, but the manager couldn't tell us how to get to SOBE, nor did he seem to care that we were lost!!! We ended up having to call our Nanny back home and having her get us directions via Mapquest.
When we finally arrived at the hotel no one was there to help us with our bags, (F.Y.I.- there's no elevator) park our car, greet us, let alone offer us the "welcome cocktail" that was part of our package. I mean we're standing there with luggage, and the bartender (who also turned out to be working the front desk) doesn't even say hello!
When we finally got to our room, we wanted to leave immediately. And would have done so if this wasn't a package that had been paid for in full months ago. It was hands down the smallest room I have ever stayed in, and it was supposedly a "king suite". There were no end tables, no alarm clock, not even a simple pen! Just a few dead roaches!! If you woke up in the wee hours and wondered what time it was, you had to get out of bed and go squint at the tiny stereo clock that wasn't illuminated to see what time it was! There was a nice looking room service menu from an Italian cafe about 2 blocks down, but unless you're into eating pasta in bed or maybe in the shower?, room service is completely out of the question. There's nowhere to accomodate even an open suitcase in these rooms! And there is absolutely no privacy other than the toilet that is mercifully behind a door. The shower is literally in the same room as the bed. and there's no curtain, or anything. just a glass door. Not a problem for me as I was traveling with my husband, but good to know if one was perhaps traveling with their mother!!! And the shower has nice glass bolck windows, but they're not so nice at 6:30 AM when you're trying to get some vacation z's. No blinds or anything, just blinding sunlight.
Their website boasts flat screen televisions and D.V.D. players, but our room had a 13 inch Zenith and a V.C.R.!!! No H.B.O. or Pay Per View, but about 15 circa 1985 movies you could rent in the lobby for a fee. No Thanks!
Our minibar refrigerator was broken (hot) and was never serviced or replaced during our 3 night stay which was a bummer as we like to have a chilled bottle of champagne in our room on vaca. We made the staff aware of it on 3 occasions, but like most of our requests it was overlooked. And the ice machine, of course was malfunctioning 2 out of the 3 days as well!
Our steam shower door was missing the strip on the bottom that kept water from running all over the floor. This problem was never corrected either, and it was like pulling teeth to get more than 2 bath towels per day from the surly staff. We finally came to the conclusion on our second day that they just don't have enough towels, when after pleeding with the front desk, we were given 1 cheap yellow beach towel!
And speaking of the beach, on my first morning in Miami I literally had to hunt down the front desk guy (or shall we call him the back office web surfer guy) to ask him how to get to the beach. He seemed very annoyed as he told me "it's 2 blocks away", and returned to his computer. That was all. Which Way, Sir???? These people just couldn't be bothered! I actually had to ask him for the complimentary towels mentioned on the website. And as far as this great Nikki Beach perk, today as I'm reading other peoples' reviews is the first I heard of it!!
When we were finally checking out of this place (of course their computer printer was down, and we had to spend another 45 minutes in this dreadful place) upon reviewing our bill, we were charged for all sorts of things that were included in our Luxury Link auction price. And of course, correcting their own mistakes was a huge nuisance, and a reflection on me for asking. The people working at this hotel (with the exception of Darling Brittany and the curtious and extremely honest housekeeping staff} are snobby and down right rude. No one ever apologized to us, offerred us a dining or site seeing suggestion, or even thanked us for staying at their hotel.
One final comment- Yes, the steam shower is very nice, but it really only takes a D- Hotel to a D+. As I stated before, there is NOTHING luxurious about this hotel!

Pleasantly surprised!

from Bgram
Just returned from a four night stay at Hotel St. Augustine. We were pleasantly surprised by the hotel and our room. We found the accommodations to be very nice, clean, and comfortable. The room was not overly decorated but had sort of an IKEA feel to it. The bed linens were clean and the bed comfortable. The shower in the bathroom was amazing! It was nice to have large, soothing shower to come back to after a day at the beach. We were in a good location to get to the beach and walking distance to most restaurants, bars and clubs (though depending on where you are going, such as Lincoln Rd, the walk can be a little long). We recommend eating at Big Pink! Also, Bailey, the chocolate lobby that resides in the lobby, was awesome!
Now, some down sides…if you are a high maintenance traveler who likes the visual presence of staff, this is not the hotel for you. Though most of our exchanges with staff were pleasant (with the exception of one person), there was usual only one person on duty at a time. There is a small office where the staff usually seem to spend most their time. You have to walk around the desk so they can see you or say excuse me to get their attention. We didn’t utilize the amenities (i.e. loungers, beach towels, etc.) as well as we could have, given the fact that we felt like we were disturbing the staff to ask questions. Also, the hotel is not nearly as big as it seems on the website. It’s only a two story building. This isn’t really a downside, as we thought it was nice to stay in a smaller, boutique type hotel, but just to give you fair warning when you get out of the taxi cab for the first time.

Overall, we really enjoyed our stay here and would go back again!

St. Augustine experience consistent with others

from A TripAdvisor Member
My experience was consistent with other reviews on this site except that I did not really ecounter the rude manager. The hotel is quiet. The 'spa bar' is a joke - it is only unknown brand products for sale. The shower and bathrooom setup are fantastic! The furnishings are sort of cheap, but they work and I prefer minimalist anyways. I bought this on luxurylink, but don't know if I would call it 'luxury'...really just a better than average boutique hotel in South Beach.

Good choice for us

from Havin FunNC
My husband and I stayed for 2 nights last weekend at the St. Augustine, and would highly recommend it for folks like us. It was slightly off the busier and noisier streets of Ocean Drive and Collins, and therefore a perfect location for us, as we wanted to be able to be near all the activity and shopping of South Beach during the day, but also be able to sleep at night! The decor is very minimal--sort of Swedish modern, which keeps the rooms from feeling totally luxurious, but also keeps them mildew free (difficult in Florida!) and very clean. The spa/steam shower was GREAT--a very nice touch of luxury. Service was fine, not overly friendly or present but always there when we needed it. This is a small hotel and there is sometimes only one person on duty doing both registration and bar-tending, which usually is fine. Very small bar connected to the very small lobby, but that gives it an intimate feeling, and can be fun if you end up there with a few other interesting people or guests. Price was great for South Beach and totally appropriate for the accomodations. We would stay here again (and will return--South Beach is a blast!)

Nice hotel but not so nice staff

from rajani43
We stayed at the St. Augustine for five days recently. We had two rooms next to each other - one single and one with two double beds (both rooms were very nice)as my husband, my three-year-old and I traveled with my teenage dtr and two of her friends. The hotel is a real gem i.e. the rooms are very nicely designed, very clean and comfortable and the spa showers are truly a great touch. We didn't mind the small closet space i.e. only one drawer in the closet. The room rate included a nice breakfast every morning (cereal, great french pastries, coffee, tea juice and yogurt. Mike (the late night staff at the front desk was very thoughtful to us (and other guests) and put breakfast out earlier than 8 a.m. (which was especially nice because our 3 year old gets up at 6 a.m. and was hungry by 7 a.m.) We selected the Hotel St. Augustine for location, price and cleanliness as it's very quiet and away from the fray of Sobe. The complimentary beach passes to Nikki Beach were also a nice perk. Despite loving the locale and the physicality of the hotel, I ended up feeling very uncomfortable in the hotel. The problem was one particular staff member (a manager) who was just unpleasant. He seemed to dislike us from the start and some basic misunderstandings (i.e. my teenage dtr's father visited her but did not stay in the room overnight until her third friend left on Monday night). This led him to make many unnecessary comments to us i.e. chastised me for asking for a glass of water and told me to use the minibar in my room. In contrast, Mike (the late nite front desk staff) could not have been nicer. He made each day start in the nicest way possible. The cleaning staff were also nice -especially to the 3-yr-old (and that was very sweet of them) and we made sure to tip them all at the end of our stay. Now that I think about it, my husband discussed not selecting this hotel because of this particular manager's rude attitude on the phone (when we intially called for rates in January). I overrode my husband's hesitancy and insisted we try the Hotel St. Augustine. It really left a bad taste in my mouth because I've been traveling to South Beach for ten years (first with my teenager as a younger child and now with my 3 yr old and I never had any problems of any kind even when I stayed (by accident) at a couple of party hotels. I've actually traveled all over the world and never experienced this kind of unpleasant attitude. This hotel was physically very comfortable and clean but we would not go back under any circumstances. Just to contrast the experience, we went to the Ritz Carlton for breakfast for my daughter's 17th birthday during this same trip. Despite the fact we were not hotel guests, the Ritz staff treated us with more hospitality and exquisite courtesy for that one breakfast than we experienced during our five days at the Hotel St. Augustine. They actually encouraged our 3-yr-old to wade in their pool(supervised of course). In this regard, it's amazing how one person's unpleasantness at the Hotel St. Augustine negatively impacted and detracted from our overall enjoyment of such a nicely designed and located space.

nice and easy

from A TripAdvisor Member
We stayed here as the first leg of our honeymoon on the way to the keys to dive. Its a cute boutique hotel off the main drag with good off road parking (very important in sobe) the room was modern and clean with good amenities(except the hairdryers). The BEST part of the room was the shower, which was part of the draw in the first place. It just MAKES the place, and fyi, don't use the shower and the steam at the same time because the steam comes out by the bottom corner below the shower head and will burn the crap out of your foot. The staff wasn't overly friendly or filled with personality but attended to our needs without question. The continental breakfast was standard with yogurt, pastries and coffee, juice,cereal, perfect for us. I think for what we paid (185.00 for a king) its right on the money. The stereo in there was a nice bonus-why dont more hotels have a stereo in the room?? Quiet, out of the way, very clean and not a chain, we would stay again. Oh-if you have animal allergies you might want to look elsewhere they have a dog in the lobby who we loved and didnt have a problem but a friend of ours who met us for dinner had an issue with her allergies there...

Great choice for us.

from A TripAdvisor Member
We had an excellent time at the St. Augustine. It is stylish, with a small bar in the lobby (also the site of a decent continental breakfast). It is mercifully located away from all the "above 5th st" chaos. I think we made a good choice to request a room away from the street -- no view, but it was quiet. The room was very clean, well-maintained, and cleverly designed. The "spa bar" was a bit disappointing -- just some very expensive soap/moisturizer, etc. Two very important amenities: 1) free passes to the Nikki Beach Club, where you have free parking (a huge plus in South Beach), lounges, beach towels, and umbrellas. 2)the amazing Bailey, a great dog who hangs out in the hotel lobby. I would definitely stay here again.

It Was Perfect

from SteveWWallasey_UK
We've just returned from a wonderfull holiday at the Hotel St Augustine. Everything was really good and we were well looked after. The hotel is a perfectly located to explore the South Beach's shops and is a 2min stroll to the beautiful beach (also just one left turn and you're going the right way to Downtown Miami)

We ate at least once a day at The Big Pink cafe just round the corner (ask the recptionist for directions) it had heaps of room, a great menu,loads of atmosphere and helpfull friendly staff.

Trust us we're quite fussy and we were relly pleased with it

Nothing Special

from enofile1
We chose the St. Augustine because we wanted a cool hotel that was a bit removed from the South Beach scene. Certainly, the St. Augustine fit this bill. We could walk to Ocean Blvd. and Collins Avenue in minutes and yet our location was quiet and somewhat serene. The hotel markets itself as a hip design alternative to the expensive well known hotels and attempts to meet the needs of the chic and trendy. However, the St. Augustine, unlike its web site, doesn't quite make it.

The room, while larger than most South Beach hotel rooms, was filled with rather cheap looking blond furniture. The entertainment center, so touted on the web site, is this free standing shelving unit with junky electronics on its shelves. The platform bed was quite uncomfortable and I spent hours trying to get to sleep. The room, carpeting, and hallways are all starting to look threadbare and worn. The best part of the stay was the walk-in shower with multiple sprays. Too bad I couldn't spend my entire vacation in the shower!

The staff tries hard and the parking really isn't too bad if you are not driving a battleship. However, you must look way beyond the hotel's web site to see what you are actually getting. The St Augustine Hotel is an okay experience, but it really isn't anything special. For the right price, it isn't bad.

ELEGANT !!

from A TripAdvisor Member
This hotel is a must for your total South Beach experience. The rooms are complete with stereo system, spa...absolute accommodation! Close to the beach, the gym, fab restaurants!! You'll even see celebrity faces in the hotel bar.

Top Local Tips for Miami Beach

Early March was awesome! We went in early March and every single day was sunny and 80 degrees.

St Augustine Hotel South Beach: South of Fifth When booking a hotel in South Beach I highly suggest the Hotel St. Augustine. Of course there will be times when the hotel is booked (It is very popular with travelers, models, musicians, honeymooners, business people) if this is the case, look for another hotel South of Fifth Street. This area has the best beaches, restaurants (Prime 112, DeVitos, Laconda, China Grill, Cafe Maurice, ViVie) close to the clubs and shopping with out the noise and traffic.

Reserve tables There are some world class restaurants in South Beach, some of them in walking distance of the hotel. Reserve a table at places like Prime 112 or Shoji Sushi well in advance.

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Other names for Hotel St Augustine

  • st augustine hotel
  • hotel st augustine
  • Address: 347 Washington Ave - Miami Beach - Florida - 33139 - United States
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