Catalina Resort Hotel, Miami Beach, United States

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Catalina Resort Hotel, Miami Beach

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Rating

1.0/10
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Official Contact Details - Catalina Resort Hotel

  • Address: 1732 Collins Ave - Miami Beach - Florida - 33139 - United States
  • Phone: 305-674-1160
  • Email:
  • URL: http://www.catalinahotel.com/
  • Official Website:
  • Hotel Class: 1 star
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"It is currently 1am and I have at least two more hours to write bad reviews of this place because..."

"The hotel looked great upon arrival and I was anticipating a nice stay at a nice, contemporary,..."

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Reviews - Catalina Resort Hotel

2 reviews (Showing 1 - 2)
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Rating:

1/10
Catalina hotel is a disaster
Submitted by: Adam in 09/18/06
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Business Traveller
It is currently 1am and I have at least two more hours to write bad reviews of this place because I'm unlikely to get ANY sleep before 3am. What their Web site refers to as "a DJ spinning tunes in the lounge" is actually an extremely loud sound system that goes through to rooms. It is loud enough to drown out my television. This is only the latest in a long string of disappointments and appauling behaviour from this hotel. While the room is comfortable and beds are good, this is not nearly enough to make up for the clueless, belligerent staff, the reputation they have achieved for adding bogus items to the bill, and the noisy rooms. I would sleep on the beach rather than stay here, except for the fact that the beach is filthy and the weather is oppressively humid. Avoid the Catalina like the plague. If you don't want to believe just me, read the other reviews posted around the Web. I wish I had done that before accepting this as a place to stay.
 
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Rating:

1/10
Terrible Times at The Catalina
Submitted by: Dave in 11/16/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
The hotel looked great upon arrival and I was anticipating a nice stay at a nice, contemporary, and hip looking hotel. Boy was I disappointed. I checked into the Catalina on November 13th, 2005 for a 2 night stay. No joke, the check-in took about 50 minutes. The front desk workers were completely incompetent and were not skilled in basic check-in procedures. Between 3 front desk workers, they were all sharing a single pen. They actually had to wait to borrow each others pens! They asked for my id and credit card and then handed it back to me 3 different times. Three different times I had to grab my wallet to check-in to a hotel? Upon entering the room, I was pleasantly surprised that although small, the room looked pretty nice and modern. I then went to turn on the Air Conditioning, and found that the controls did not work. In fact, after some investigating, the air conditioning is pumped in from the central unit and there are no controls in the room that “actually” make any difference on the temperature in the room. The amount of cold air coming out of the vent was miniscule. I complained several times and no one ever came to the room to check on the AC (because they know it would do no good). The room stayed at above 85 degrees for my entire stay. It was also impossible to get towels; the wireless internet was $15 a day and rarely worked. The hotel also does NOT have a pool. They have an “arrangement” with a neighboring hotel so that guests can use the other hotel’s pool. It was also impossible to turn on the shower without getting wet in the process. The water was super hot and I got burned trying to find a good temperature. I also had no remote for the TV, and after complaining I was never supplied with one. Despite the do not disturb sign on the door, the maids and mini-bar attendant insisted on knocking on the door anyway. There are a couple of things that I liked about the hotel. They did have those Tempurpedic mattresses that I have seen on TV. I did not sleep well because the room was so hot and noisy, so it’s impossible to know if I might be interested in buying one those beds. The robes were also pretty nice. Overall the hotel could be good if they fixed the AC and fired the entire staff and replaced them with a well trained crew. Considering the AC is all central, I think it would cost them a ton of money to fix, so I expect this will be a big problem for a long time. I’ve stay at hotels about 60 nights a year at hotels and I have never seen such incompetence or disregard for customers in my life. It was a very sad experience and my vacation was the most stressful time I have had in a long time.
 
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