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| Submission date: 2006-12-10 - Date of Stay: November 2006 |
| Submitted by: Andrew & Czarina - From: Canada |
| Type of Traveller: Family Traveller - Age Group: 26 - 30 |
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| Terrible Service, don't trust room service! |
| So after spending $18 a night on top of my room rate for valet service, they made me wait 45 minutes to get my car. This is our second visit to this hotel, I would rate our first visit an 8. The staff were great and our experience was fantastic. Our second visit is a 1.....and I’m being nice about the 1. Like I previously stated the valet service was terrible, the valet employees were rude. To make things worse, my mother and mother in law had their jewelry mysteriously go missing from their luggage on the last day of our stay. My wife asked one of the employees at the desk as to why he was so crabby and his answer was, " I just finished a 12 hour shift and now I have to close." Which means he was working 24 hours straight, hey Best Western isn't there a law against that! My advice to you Best Western is: hire new staff, improve your valet service, replace your dated elevators and most of all run criminal background checks on your Room Service and Valet staff, because I’m sure Police reports coming from your establishment would be bad for business. |
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5 out of 5 readers found this review helpful |
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