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Star Rating:
 |
| No. of Rooms:
135 |
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| Phone:
3056741930 |
Fax:
3056720646 |
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|
 | | for Best Western South Beach in Miami Beach |
| Total of 5 reviews |
Showing listings from 1 to 5 |
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| Submission date: 2006-12-10 - Date of Stay: November 2006 |
| Submitted by: Andrew & Czarina - From: Canada |
| Type of Traveller: Family Traveller - Age Group: 26 - 30 |
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| Terrible Service, don't trust room service! |
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So after spending $18 a night on top of my room rate for valet service, they made me wait 45 minutes to get my car. This is our second visit to this hotel, I would rate our first visit an 8. The staff were great and our experience was fantastic. Our second visit is a 1.....and I’m being nice about the 1. Like I previously stated the valet service was terrible, the valet employees were rude. To make things worse, my mother and mother in law had their jewelry mysteriously go missing from their luggage on the last day of our stay. My wife asked one of the employees at the desk as to why he was so crabby and his answer was, " I just finished a 12 hour shift and now I have to close." Which means he was working 24 hours straight, hey Best Western isn't there a law against that! My advice to you Best Western is: hire new staff, improve your valet service, replace your dated elevators and most of all run criminal background checks on your Room Service and Valet staff, because I’m sure Police r... Read more |
| Was this review helpful? Yes - No |
5 out of 5 readers found this review helpful |
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| Submission date: 2006-07-25 - Date of Stay: July 2006 |
| Submitted by: Jamie - From: United States |
| Type of Traveller: Mature Couple - Age Group: 26 - 30 |
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| Terrible service and staff |
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The valet parking staff stole my car stereo and damaged my dash board. There was no forced entry into my car. I know the dirty valet attendants stole my stereo because they had my car keys for two days. The hotel managers did not compensate me in any way or form, not even an apology. The hotel smelled like urine, the staff working at the desk was very unfriendly and housekeeping never showed up. |
| Was this review helpful? Yes - No |
6 out of 6 readers found this review helpful |
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| Submission date: N/A - Date of Stay: June 2003 |
| Submitted by: Marie Staihar - From: United States |
| Type of Traveller: Family Traveller - Age Group: 51 - 60 |
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| Never More |
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After our disappointing stay at the B.W. in S.B.--we dubbed this hotel as the WORST WESTERN! Our pitiful hotel room looked nothing like the website pics or their brochure! Worn-out and dark with our window overlooking a courtyard that looked like it would be a great place for the filming of a horror movie. We were placed in the next door tired building and though I pleaded with the desk staff to move us (I volunteered to pay extra) they stated that that was the room reserved for me thru the internet booking agency. I got the impression that the staff found this to be humorous. So we were stuck there for 5 nights (you pay up front to the internet agency) even though I saw other rooms that were/or became vacant. NEVER MORE will I book thru an internet travel/hotel-find agency. And as far as this hotel goes...again, NEVER MORE!!!!!!!!!!! |
| Was this review helpful? Yes - No |
8 out of 8 readers found this review helpful |
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| Submission date: N/A - Date of Stay: August 2003 |
| Submitted by: Maria-Julia Perez-Acosta - From: Spain |
| Type of Traveller: Family Traveller - Age Group: 41 - 50 |
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| It Was A Real Pleasure Staying With You!!! |
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Our vacation in South Beach was actually fantastic, the location, the area, the communication to other places was the best that we could wish then. We certainly would stay there again in the future. |
| Was this review helpful? Yes - No |
7 out of 7 readers found this review helpful |
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| Submission date: N/A - Date of Stay: October 2003 |
| Submitted by: Paul Quinton - From: United Kingdom |
| Type of Traveller: Mature Couple - Age Group: 41 - 50 |
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| Not The Best Western ! ! ! ! |
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Well where do I start ! !
Staff poorly trained and using the ' we don't speak English' get out. Little did they know we were watching them take directions and give replies, in English.
The reception staff/day manager was told a number of times that the security door at the back was left open with a wedge. Was there anything done about it, of course not. The breakfast service was poor, at best, with many items, such as orange juice running out daily. Many other guests were complaining constantly. A mental handicapped, early morning, person used the pool every morning for a wash. Nothing was done about this and the Police Station was on the other side of the road. The hotel needed a good clean. Do I keep going, well just one more thing. We complained, in writing, and had no reply. When we wrote again and attached a copy of the original letter, the response was the offer of a free days stay next time we book in. As if we would !!!!!!
The only plus was the exterior of the art deco buil... Read more |
| Was this review helpful? Yes - No |
9 out of 9 readers found this review helpful |
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