The Palms Hotel, Miami
Reviews - The Palms Hotel
- Age Group: 51 - 60
- From: United States
- Traveller type: Family Traveller
Read 927 additional reviews of The Palms Hotel at TripAdvisor.
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Historical Traveller Reviews of The Palms Hotel
Just stunning - we love it!from A TripAdvisor Member
Fantastic location, pool, food and drink and the most amazing breakfasts by the pool. And the New Years Eve celebrations were just stunning!
Would highly recommend this gorgeous hotel with fantastic large rooms (ours was a standard room and was huge!) to anyone, its on the beach, on the boardwalk and just far enough away from the noise of Ocean Drive for peace and quiet but close enough if you want to get into the action! We are going back again this year.
Would not return to The Palmsfrom TravelingMom58
Our room was small and moderately clean. Under the table next to the beds and the window area were un-vacuumed. The bathroom was incredibly small but workable for no more than 2 people in the room. Toiletries were replaced some days and not others. The walkin closet was great! as was the beach-very windy during our time there (4/18-21/04)
The worse part of our experience were the beds--very very hard, and the pillows very very flat
We did not sleep throughout our stay due to the incredibly bad flat/hard beds. While the view was great from the hotel lobby and pool, the pool is not the same pool on the web, which shows
an infinity pool. I discovered this pool exists at the National Hotel down the road, their sister hotel.
Everything having an automatic 18% gratuity was also disturbing. The hotel hosted a lot of events during our stay and we were not able to enjoy the porch outside. We ate breakfast once, while expensive, it was also sub-par. I was told I could not have an egg-white omelette, the bread items were hard, the bacon and sausage were cold. I could not find a waiter and had to keep getting up to go find her. Yet I had to pay her an 18% tip on my bill--more than $40.00 for breakfast! The best people we met were the bartender inside-great service and personality and the head concierge. Lastly, was the experience with our car. On Tuesday, the car was brought to me with 2 holes in the side of the leather
and a scrape that matched the keys the valet's keep on their side. I complained to the person, he did not understand much English and the supervisor told me not to worry as it was a rental. While rental agencies may not pick up on it, it is still not appropriate to have had that damage occur.
Overall, I would say this was not a great stay and I would not recommend this hotel to anyone.
I traveled from Orlando to Boca Raton, then to SoBE, then Key Largo, Miami, Boca and back to Orlando over 11 days. I stayed in several hotels and plan to write about my experience in each as I took notes on each. I hope this is useful but detailed feedback for future guests. Also, a long walk to the heart of SoBe, not one you would do at night, a whole different crowd emerges in the evening outside of the hotel.
CONS: There was no curtain on the bathroom window which was very close to adjacent hotels, I could see into their rooms so I guess they could see into mine, so I ducked a lot. If you fill the tub with water for a bath, you'll notice that its a strange lime green color - no odor just a strange hue. I got a mean letter from the mini bar attendant because I moved aside a few cans of soda to make room for to go food I ordered from their restaurant -- had ordered too much and wanted to keep it for a snack. They threatened a charge for my "crime" (which I do often and never got in trouble for -- the items displaced were non-perishable and promptly returned to its proper place) and when I called the front desk to complain, they said there wouldn't be a charge but when I checked out there was a charge but they promptly took it off (still a hassle and left a bad taste in my mouth -- to deal with such things on vvacation!). At the beach the attendant does not make your lounge chair for you (i.e lay down towels and tuck them in) as they do at some hotels and they wouldn't put up the umbrellas saying it was too windy although all the other establishments on the beach had them up (mind you you are paying a mandatory surcharge daily for these sevices). Also no room turndown service which I suppose can be a pro or a con.
Overall I would recommend this place to friends although I myself may not stay here again since I like trying out new hotels and south beach has many.
Family Funfrom BMor007
The Palms staff was very accomadating and not alot of rules that you must follow...Kids swam in pool day & night...we brought pizza in from pizza hut....and wine from outside with no problems....The food and drinks are $$$...but....a Denny's right next door for breakfast for kids....NO wild parties....Clean rooms and tropical atmosphere gave this small hotel a thumbs up...
With kids, condo could be easier..but would definately return to Palms for relaxing....and picturesque....
We felt like princesses at the Palms!from A TripAdvisor Member
We highly suggest looking into it.
Loved the Palms...worth every extra dollar!from A TripAdvisor Member
The hotel itself is beautiful...spacious room, large walk-in closet, beautiful ocean view (worth the extra money). The pool was great, nice and clean. The beach was great, very helpful staff on the beach to get you what you need. The only complaint I have is that one of the main elevators, the only ones to go to the 10th floor where I was staying, broke down on Saturday early afternoon and the management waited till Monday to fix it because it was cheaper to do during the week. I thought that was poor management skills. Regardless of the cost, you should fix it immediately. You've got guests that are paying good money to stay there, and you are being cheap about fixing an elevator!?!?
Especially since there were approximately 4 weddings going on in one day! It made it very difficult to get from the 10th floor to the lobby.
Other than that, this hotel is worth the extra money! Short cab ride to all the sights and sounds of South Beach, helpful, courteous staff. I would definitely return!
Just back from the Palmsfrom A TripAdvisor Member
Overall I was not thrilled with the management of the hotel but we were pleased with our experience just a little turned off. If I got a good rate I would go back.
Lovely placefrom A TripAdvisor Member
Relaxing paradisefrom A TripAdvisor Member
Top Local Tips for Miami
Car parking Parking using the valet is about $25 per day. However, two blocks North is a parking lot where you pay about $6 per day, meter enforced between 8AM and 6PM only. You might save some money on parking if you don't mind a public parking solution.
BIG FISH BEST FISH IN MIAMI AT BIG FISH!
Save up some major $ for this trip! We were determined to have a good time and not worry about how much we were spending while on vaca. However, you get raped money-wise in this city. if there's two of you, plan on $250 spending money per day, at least. We didn't buy anything but meals, drinks and booze/cork screw/condoms at CVS for consumption in our room (as drinking in restaurants/bars was really adding up!). By all means, we didn't order steaks and martinis, either. It was fun, but we wished we'd stayed in Key West a little longer and only spent 2 days in South Beach.
Other names for The Palms Hotel
- the palms south beach
- the palms hotel
- palms south beach
- palms miami
- palms hotel miami beach
- miami the palms
- Address: 3025 Collins Avenue - Miami - Florida - 33140 - United States
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