Sofitel Miami Hotel, Miami, United States

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Sofitel Miami Hotel, Miami

Traveller Reviews

Rating

2.0/10

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Official Contact Details - Sofitel Miami Hotel

Address: 5800 Blue Lagoon Drive - Miami - Florida - 33126 - United States
Phone: 305 264 4888
Email:
URL: http://www.sofitel.com
Official Website:
Hotel Class:
Rooms: 281

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"I came to know about this hotel when I searching on Priceline and expedia for my trip to Miami...."

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Reviews - Sofitel Miami Hotel

1 review (Showing 1 - 1)

Rating:

2/10

Worst experience

Submitted by: Sathish Narayanan in 05/24/05

Age Group: 31 - 40
From: United States
Traveller type: Family Traveller

I came to know about this hotel when I searching on Priceline and expedia for my trip to Miami. The ratings were 3.5 stars on expedia and 4 stars on priceline and so I booked a room directly on their website expecting at least a 3 star experience. But it was my worst hotel stay experience. 1.This is the first time I was charged for parking in a hotel, $7 a day. 2. The lobby attendants didnt even help move our bags when checking in and out of the room. 3. The room was big (king suite) but was old. I would say it was ok. 4. They didnt even a bottle of water and coffee/tea in the room as a courtesy when you check in. Even a 2 star hotel has all these. 5. They advertise as free internet access, but charged $10. 6. One of the nights, when we returned to the room at around 10.30pm, we couldnt get into the room due to the electronic lock malfunction. It took 4 visits to lobby and the room, before they could send an engineer to look into the problem. My wife and daughter were so tired, including me. They didnt even offer a standby room to rest. They did after I insisted and complained about the service. And our baggage also got locked inside the room. We couldnt even change our clothes and freshen up. And this was the worst part of our stay in that hotel. In spite of all these fiasco, they never offered a discount or anything. Based on my overall experience, I would rate this as a 1.5 star hotel.

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