Ritz Carlton Key Biscayne Hotel, Miami
Reviews - Ritz Carlton Key Biscayne Hotel
- Age Group: 31 - 40
- From: United States
- Traveller type: Luxury Traveller
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Business Traveller
Read 653 additional reviews of Ritz Carlton Key Biscayne Hotel at TripAdvisor.
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Historical Traveller Reviews of Ritz Carlton Key Biscayne Hotel
Good Visitfrom A TripAdvisor Member
Over the last 10+ years, we have cashed in frequent flyer miles and taken a vaction to either Hawaii or Mexico, staying in upacale hotels like Hyatt, Westin, Marriot, etc. We chose Miami this year due to the shorter travel times, and decided to splurge by chosing the Ritz-Carlton instead of the chains we had stayed in historically.
WHAT WAS GOOD: The service was great. For example, when we drove up, we were met by a swarm of valet parking attendents. Walking around the hotel, the staff was unfailingly attentive and courteous. Although our package included breakfast for only two people, we were not hassled about sharing some food with our son.
WHAT WAS NOT SO GOOD: There is no other parking option besides valet parking, and if it's not included as part of a package it costs $23/day. Umbrellas for the beach cost $10. Not many dining choices at the hotel, just Aria, the pool-side bar/restaurant, and room service.
Overall, our experience was just OK. Maybe our expectations were a little too high, but except for the phenomenal service, we were just not blown away by either the room, the hotel in general, or the food. For example, the buffet was good, but not great - nothing special about it. Same comment with the pools - there was nothing wrong with them, and in fact one pool had a shollow end that came right up to the lip of the pool like a beach so it was good for kids, but there was nothing really special about them either. My feeling is that other "lesser" hotels have done a better job of providing something special than this hotel did.
One odd thing: while we were there, there was sort of a weird combination of families with young children (infant - 6 years) and corporate people (the folks who are there as part of a company event who walk around with name tags). I got the impression the hotel wasn't sure which group was their target customer, and missed the target with both groups.
Best Family Vacationfrom A TripAdvisor Member
Great Service, Pleasant Stay, Expensive Add-Onsfrom A TripAdvisor Member
Key Biscayne Bliss.....from Arf42
Unexpectedly nice!from A TripAdvisor Member
Fun tennis friend!from A TripAdvisor Member
I second ... worst Ritz Ever!!!from A TripAdvisor Member
Or just don't go and enjoy the Delano ...
Very Disappointedfrom A TripAdvisor Member
The champagne and strawberries arrived and the presentation was beautiful. Room service left the room without presenting us with a bill and we found this to be strange, however we didn't question it...we're at the Ritz (right?). Upon checkout we were presented with a $525 room charge for the champagne and strawberries...a bit expensive for 1 bottle of Christal and 1 plate of candy...To add insult to injury, the manager agreed to take $100 off our bill for the dusty room and the missing chair, however, would not budge on the $525 room charge. Moral of the story, ask what everything costs and sign for it. I would NOT stay at this Hotel again if they gave me a free room. The Ritz Carlton Buckhead (Atlanta) is a much nicer property and they know how to treat you like ROYALTY.
Great resort...but very busyfrom A TripAdvisor Member
The phycility was upscale, well kept and beautiful. GREAT BEACH!
ABSOLUTLEY AMAZING BEACH! The water was beautiful, although a couple of days there was a fair amount of sea weed. The only problem with it is that The Ritz owns a very small section and it is very busy. The beach is topless. Many Mexicans or Europeans. Some just walk around the resort with no tops on. I was surprised at first but got used to it.
Great food, but smaller selection. The brunch costs over $100 per person, but it is a Ritz. A coke is $4.00.There are two pools, one a adult pool and a larger family pool. I practiced my snorkeling in the adult pool because it was more quiet and less active. VERY BUSY.
EXTREMELY BUSY. (it was March.) For Florida, I thought this was a great resort. At night, there is usually entertainment you can hear from your room, and there is tiki torches lit all around. It is really cool at night. Most of the rooms have a "partial ocean view." You can see a little bit of it, but mostly just condos. The Rooms are nice, and some are actually apparment styled. The beds are THE BEST! The staff is incredible. Absolutley incredible. Beyond what I had ever expected. All around great resort. Be sure to go out on the ocean on a kayak or someting. The water is very clear and beautiful. If you are willing to pay for it, Go to the Ritz Key Biscayne, and look out for the cruise ships that pass by. Very diverse in guests. Cool place to go on a trip.
It's worth the cost!
Worst Ritz Ever!from egvacation
At 1:00 am, we were awakened by a piercing siren and flashing lights!
An announcement was made to evacuate the hotel. We grabbed the kids and carried them outside in the rain. After standing outside for 20 minutes, my husband went to inquire about the "fire." It turned out that a drunk person attending the wedding at the hotel pulled the alarm. The alarm only went off on the second floor, and only those rooms were evacuated. We tried to go back to sleep, but could not. At 5:00 am, I went to the front desk and asked to speak to the manager. I was told his name was Robert, but he did not have any business cards. I expressed my disappointment in our experience, and was told the charge for valet parking would be removed from my bill. When I explained that our stay was ruined and I wanted better compensation for our troubles, he refused. I told him we were leaving, but he didn't care. We packed up and went home at 5:30 am. I am still trying to rectify our bill, as no charges were removed. As for Robert, he no longer works at the hotel. We have stayed at many other Ritz Carltons in Florida and have never had a bad experience. Our favorite is the Golf Resort in Naples!
Top Local Tips for Miami
Make sure you have a car if you want to get out beyond the Hotel. Key Biscayne transport is non existant apart from hiring bicycles - the 4 seater bikes are good for a laugh but not to get around the whole of Key Biscayne!!
you need a car unless you get the mercedes package On an island about 10 min from downtown
Great restaurant We ate at a place called Sushi Siam which was across from our hotel in a shopping strip. If you like Thai/Japanese food, it was amazing.
Other names for Ritz Carlton Key Biscayne Hotel
- ritz-carlton key biscayne
- ritz key biscayne
- ritz carlton key biscayne
- key biscayne ritz-carlton
- key biscayne ritz carlton
- key biscayne ritz
- Address: 455 Grand Bay Drive - Miami - Florida - 33149 - United States
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