Oceanfront Grand Hotel

, Miami, United States
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Oceanfront Grand Hotel

, Miami
3 star

Rooms: 153

6261 Collins Avenue - Miami - Florida - 33140 - United States | 305 868 1200
1 Traveller

Review - Oceanfront Grand Hotel

1/10
BE WARNED! Stay Away
Submitted by: Greg in 13/03/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Adventurer
In summary, I would not recommend this hotel. My reasons are as follows:

1. Checkin is at 3pm 2. Rooms are assigned
3. Hotel in bad need of repair/remodeling 4. Hotel manager not accommodating 5. $30 cab ride from south beach area 6. Wireless Internet access only works in lobby (not working when I was there!) We arrived to the hotel at 8AM asking to checkin early, hoping a room was available. The manager, who was not terribly helpful, informed us that checkout was at 12 noon and checkin was at 3pm, no exceptions. We checked in and then started our day at 3pm, no sooner. I booked this hotel through Travelocity and there was no mention of this late checkin, be sure to call ahead! It seems to me that the customer should be right, no matter how crazy or in my case, perhaps unreasonable. Is it unreasonable that I expected the first available room considering I was really the first person to check in that day at 8AM? No I do not think so. The manager gave me a continuous stream of lies as to why he could not get me a room sooner and I never stand for 2nd rate behavior. Moreover, the hotel is really shabby. The bathtub in our room had a bunch of nicks in it that were puttied over and there were a lot of exposed screws along the fixtures that were rusting and making a mess. The plaster above the lobby indoor fountain was peeling in a big noticeable way. One of the two elevators that was working that morning was broken by the afternoon, don't get stuck! Free breakfast that is included is not very impressive. There is a pipe out by the pool that sprays a leak every 20 seconds, probably sewage. Judging by the huge rust spot around the pipe, it looks like this pipe has been leaking for quite some time! I mean, come on, just put a rag over it or something until a more permanent fix can be applied. My overall impression is that this hotel puts forth no effort in both maintenance and service. I will not recommend this place to anybody. Spend the extra money and stay at a "nice" place in South Beach. Be warned!
 
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